Presentation Sampler

2,441 views

Published on

Published in: Technology, Business
0 Comments
5 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
2,441
On SlideShare
0
From Embeds
0
Number of Embeds
10
Actions
Shares
0
Downloads
25
Comments
0
Likes
5
Embeds 0
No embeds

No notes for slide
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Title Saturday, August 4, 2012
  • Presentation Sampler

    1. 1. Knowledge Management A br and i ve f or KM per spect new Joachim Stroh KM Strategy Vision v1.2 April 2010<copyright> © 2009 Towers Perrin
    2. 2. Knowledge Management SubtVantagel e goes Search for i t Search & Discovery her e Joachim Stroh KM Strategy FINAL Update v1.0 March 2011<copyright> © 2009 Towers Perrin
    3. 3. Knowledge Management A br and i ve f or KM per spect newJoachim Stroh KM Strategy Strategy and Execution v0.7May 2010<copyright> © 2009 Towers Perrin
    4. 4. work day Networks Stories Feeds Email Meetings Phone IM Optimized for Communicating knowledge stocks shift Optimized for Creating knowledge flowsEmail Meetings Phone IM Stories Feeds Networks show · tell listen · learn connect · co-create 4
    5. 5. Your typical work day Networks Stories Feeds Email Meetings Phone IM Optimized for knowledge stocks shift Optimized for knowledge flowsEmail Meetings Phone IM Stories Feeds Networks show · tell listen · learn connect · collaborate 5
    6. 6. Learning Formal Knowledge Just-in-Case Informal Knowledge in Context Teaching Social Learning Experience • top-down • bottom-up SocialLMS/LCMS • participative • authoritative Training Putting • hierarchical knowledge • networked to use at the right place and time Static knowledge asset Dynamic knowledge asset Courses Conversations 6
    7. 7. © Socialcast, 2010 ReachTraditional channels reach 1:1 or 1:m vs. Narrowcast Multicast Broadcast Simulcastm:n (many-to-many) for activity streams AccessData is typically stored on the device or a Private Private Private Shared local machine vs. shared on the server FilterTraditional channels usually have a bad Noise Noise Noise Signalsignal:noise ratio, less so with streams Time Management Stephen Covey’s Time Mgt Matrix puts Urgent Urgent Urgent Not Urgentphone/fax/email into QI, streams into QII Push vs. Pull John Hagel’s Power of Pull explains Push Push Push Pulladvantages of pull over push technology AppsA variety of apps can be downloaded on smart phones to cover these channels 7
    8. 8. How we are getting there:Activity Streams in Context Sales Practice Office Corporate Client Client Community Community Community Project Project Project Project like likePast email desktop dashboard mobile 8
    9. 9. IC/Content Framework Intellectual Capital (IC) Stage Human Capital Customer Capital Structural Capital Social Capital* Tacit Knowledge TMOs/Client Contacts IC Repositories Relationship Data Data Point Associate Skill Sets OBI/Client Activities Data Feeds Social Analytics Expertise Networks Client/Market Intelligence Emerging Business Processes Social Processes Information Flow Idea Management Relationship Management and Best Practices Social Networks Know-how Know-why Client/Market Understanding IC/P&P/TL/Brand/Collateral Individual Sense MakingKnowledge Asset Collective Knowledge Client Delivery Models Business Understanding Collective Decision Making Vantage Service/Product Industry Account Person *The sum of the relationships associates have acquired over their lifetime in a networked organization. - Dion Hinchcliffe, The Social Organization9
    10. 10. KM VisionTo transform Vantage into a go-to place to get work done by enabling four coreactivities: connect, collaborate, collect and communicate Connect  Collect Tap into expertise networks and build Improve ways to collect and new relationships with ease across the disseminate our core IC (Intellectual firm; enable new ways to present Capital); use meta-data wisely to serve ourselves and work together to build up targeted information feeds on and advance our collective knowledge; communities and sites; create a explore new ways to consume and common taxonomy to standardize on contribute to information flows; terms and queries across the firm Collaborate  Share Provide (mobile) workspaces for client Integrate and simplify our content teams to actively collaborate on work management tools and processes to assignments; enable mobile devices to allow for streamlined communications stay better connected inside and to our communities and sites; outside the firm; define new ways to process and disseminate information learned in these assignments 10
    11. 11. Enterprise 2.0 FrameworkProviding a Toolkit to Instill Growth and to Empower Our Associates External Social External Client Networking Collaboration Social Business Mobile Work Software Teams Systems of Engagement Connect 2.0 Collaborate 2.0 Business Networking Team Collaboration U4U O4O Outside U4O O4U the Firewall Collect 2.0 Publish 2.0 Inside the Document Collection Content Publishing Firewall Systems of IC/Content Web Content Record Internal Repositories Publishing Content Providers U=User External Information Internet and Email/ O=Org Providers Direct Marketing 11
    12. 12. How we are getting there: A Roadmap for E2.0 Vendor Vendor Innovation Innovation Future Future Future State State StateTRACK 1 BUY Start Accelerate Expand Using It Usage Usage Current Future State State Innovation Stops Here TRACK 2 BUILD Future Future Future Milestone Milestone Milestone Start Start Start Spec’ing It Revising It Piloting It 12 *See here http://gigaom.com/collaboration/the-future-of-work-10-ways-that-the-world-of-work-will-change-in-the-2010s/ ** Another take on this is Social Analytics http://www.slideshare.net/dhinchcliffe/the-future-of-social-analytics-defrag-2010
    13. 13. Social Software LandscapeEnterprise 2.0 as the new Interface Customers CRM Social Clients CRM Twitter Client Spaces LinkedIn Podcast Ad-hoc Groups Prospects Team Social Networking Disqus Social HR Portals Sites Sales Portals Media Activity Streams Knowledge Relations Bases YouTube Facebook Intranet IC Enterprise Publications 1.0 2.0 Briefs Investors Employees Communities Blogs/Wikis Traditional of Practice Policies& Media Procedures Prediction Mkt Newsletters Ideation Press Releases Feeds Social Competitors MI/MR MI/MR SIGs Providers Brand Suppliers FirewallSource: based on Susan Scrupski - http://www.slideshare.net/itsinsider/enterprise-20-demystified 13
    14. 14. KM/Application Framwork I Social Media Social CRM Social Business Mobile Work buy Software Teams Systems connect collaborate of User4User Org4Org Engagement Mostly Contributors configure customize collect communicate Systems of User4Org Org4User Record build Mostly IC/Content Web Content Consumers Repositories Publishing News Providers Traditional Media Inside/Outside 14 Firewall
    15. 15. high Social Marketing Media Nirvana One-to-one-to-many, measured with NPSReach Marketing Digital Wasteland Media low low high Focus 15
    16. 16. How we are getting there:Information Flows Web Content Web Content Mgt Rich Media Content IC/Content Mgt Content Mgt File Content Expand IC Processing Intellectual Capital 60K+ docs Subscriptions News/Info Mgt Market Intelligence News Content Internet Support Associates Consolidate Internal News Intranet Support Social Networking CRM/Team Support Social Messaging IT Support Clients Social Software Social Applications Social Capital HR/Legal Support Invest (Buy) Blogs and Wikis File Content Help Desk Support Rich Media Content Prospects Social Search People Search Search & Discovery IC/Topic Search Meta Content Expand Client Search Meta Data 16 Functions Services Content Types Support Audiences
    17. 17. Organizational AlignmentCreating a Flocking Behavior 100% Working in isolation/ silos, no flocking behavior % of Influential Adopters Highly connected, strong flocking behavior 5% 5% 100% Degree of Connectedness 17 Birds generated with FLINT Particle System
    18. 18. Organizational AlignmentCreating a Flocking Behavior - Degree of Connectedness - Low Medium High People Disengaged Participative EngagedProcesses Coordinated Cooperative CollaborativeTechnology Fragmented Centralized De-centralizedKnowledge In Fiefdoms Within Groups With CollectiveInformation Vertical Horizontal Networked Flows 18 Chart adopted from The Social Intranet, Oscar Berg, Management Consultant at Acando, Sweden
    19. 19. How we are getting there:A Roadmap for E2.0 (d) Sociological Gap (Individual vs. Collective Mind) Connection Future Filtering** State Connection Explosion Networked Collective Collective Knowledge Mind (c) Organizational Gap Enterprise 2.0 (b) Behavioral Gap (Hierarchies vs. Work Swarms*) (Status Quo vs. Change) Intranet 1.0 Information Filtering Information Explosion Hierarchical Current State Individual Individual Knowledge Productivity (a) Technological Gap (1-Way vs. 2-Way) Consume Contribute 19 *See here http://gigaom.com/collaboration/the-future-of-work-10-ways-that-the-world-of-work-will-change-in-the-2010s/ ** Another take on this is Social Analytics http://www.slideshare.net/dhinchcliffe/the-future-of-social-analytics-defrag-2010
    20. 20. The Long Road to Trust Collective Knowledge Collective Mind discover connect 2 Increase of signal- 1 Increase in to-noise ratio Increase of Tapping into informal conversations info flows 4 respond Raise of networks and sources situational Stages Rise of filter awareness 6 Awareness of the expertise 3 collective mind networks sense create Increase in 5 collective decision making discover Individual Knowledge trust People connect Individual Mind 7 filter create respond sense trust Social Networking Social Search Social Capital Social Filtering Social Analytics Social Processes Technology 1 Connecting 2 Finding 3 Aggregating 4 Recommending 5 Listening 6 Deciding 20
    21. 21. How we are getting there: Changing Technology Landscape Current Future State State 2011 2012 and Activity Streams Social Filtering beyondSocial Software Social Business Networking Social Business Analytics Expertise Networks Social Business Processes Microblogging Idea Management Passive Communications Feeds/SubscriptionsComms Newsletters and Email Communications Synchronous Communications Collective AuthoringTeams Collective Decision Making Work Swarms Cloud ComputingInfra Cloud Platforms Smartphones Media TabletsMobile Mobile Apps 21 Mobile App Stores
    22. 22. Connecting the Workforce:Shifting the Flow of Information important Essence activity streams news feeds Information Explosionurgent email news letters wikis/ blogs dash news instant boards papers/ messaging voice magazNarrow watch pager mail Information Email Filters strategic Notifications Broad not important Distraction Based on Steven Covey’s Time Management Matrix 22
    23. 23. How we are getting there:A Proven KM Platform Model Towers branded Vantage OnePlace … Web Sites/Portals Watson for output ← Web Sites display, aggregate & personalize assets → streamlined Applications CIS DST OBI … for input ←Applications create assets → News & Info Social Business Web Content Aggregation & Distribution & KM Services & Management Software Publishing Syndication Campaign Mgt Capabilities (Business Search & Metrics & Communication & Surveys & IC Processing Architecture) Discovery Measurement Collaboration Polling & Classification ← Disciplines shape operating models → Taxonomy & Roles, Entitlement & IC/Content Corporate Meta-Data Authorization Object Model Data Model (Data Architecture) ← Ontologies glue processes together → Technical Servers, Network & RDBMS & Security Directory Infrastructure Transportation DataMart Services Services 23 ← Infrastructure provides the foundation →
    24. 24. Future State VantageCharging Four Core Functions Submitting Growing Establishing Connecting & Retrieving Community Mobile Team & Staying IC/Content Content Workspaces Connected #assets #pages #spaces #relationships 24

    ×