Knowledge Management


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  • Knowledge Management

    1. 1. Knowledge ManagementAKA Discussion Papers February 2012
    2. 2. Knowledge ManagementKnowledge is “The Source of Wealth”“The source of (corporate) wealth is something specifically human:knowledge.If we apply knowledge to tasks we already know how to do, we call it„productivity‟. If we apply knowledge to tasks that are new and different,we call it ‟innovation‟.Only knowledge allows us to achieve those goals.” Peter Drucker 2
    3. 3. Knowledge work has always existed. Today, informationtechnology is creating direct value and leverage Technology Drives Knowledge AcquisitionKnowledge Acquisition Rate Social Mobile Internet LANs Computing Telex Fax Telephone Telegraph Writing Printing Press Language 75-50,000 BC 3,000BC 1500 AD 1800 1900 2000 2010 3
    4. 4. AKA thinks of three distinct Eras of KnowledgeManagement… to date… First Era Second Era Third EraFocus/Theme Content Management Knowledge Knowledge Distribution ConsumptionApplication/Use Capturing and retaining Inquiry and search to Transforming and assist work leveraging processesMarket/Community Compliance and Functional units and Networks within and research teams outside the enterpriseOrganization and IT Data Management Specialized Program C-Suite direction settingGovernance OfficeCollaboration Little Vertical HorizontalManagement Technical processes Library and coordination Marketing, outreach,Processes engagementTechnologies Storage and capture Vertical Networked and unstructuredSkills and Capabilities Harvesting and storing Finding the right Finding the right answers questions 4
    5. 5. Most current approaches don‟t support the collaborativeway people must work to be successful Typical Stove-piped Structure People Work This Way  Information delivery follows the  People consume information as hierarchical way firms are organized networks and teams; permanent or  Information is in islands and stove-pipes transient and not searchable Information Technology Information Flow Management Bus. Ops Affinity Developers Services Groups Rel’ns Knowledge Repository Sub Dept Project Employee Team Shared Services Policy Groups Documentum Documentum SharePoint SharePoint SharePoint SharePoint SharePoint SharePoint SharePoint Information flow interconnected 5
    6. 6. AKA‟s analytical frameworks are used to evaluate a company‟s readiness to leverage knowledge Reactive Targeted Integrative Strategic • No strategy • Apply to enhance specific • Systematically apply to • Management and application Strategy • Encourage sharing and processes enhance process enterprise of knowledge drives collaboration wide business strategy • Episodic collection and • Collection/ publication • Defined processes for • Asset management publication driven by specific business acquisition, indexing, • Usage metrics Process process filtering, linking and delivery • Coordinated across the enterprise • Electronic newsletter • Policy and practice • Common classification • Common classification • Employee directories • Lessons learned across departments, across the enterprise Content • Misc. internal policy • Process-centric sources, data types • Integrate classification • KM Training structured/unstructured • External sources linked sources • KM organization not fully in • Process leader • CKO role defined and filled • CKO on executive team place • Department knowledge • Distributed KM organization • Rewards linked to valueOrganization • Communications dep’t coordinator • Communities contribution • Individual enthusiasts • Rewards linked to content contribution • Electronic Mail • Meta repository • Unified environment • Though-process enabled • Intranet • Workflow • Ubiquitous, relevant search workflow and knowledge Technology • File servers • Collaboration • Extranet-internet accelerators 6
    7. 7. Increasingly, optimal solutions will unify information access,connecting people with people and people with information Knowledge Artifacts Enterprise Knowledge Navigator Teams & Communities Information Sources Navigation & Collaboration Portal Processes & Roles Documentum  Application artifacts  Service Provider & Consumer interaction  Project artifacts SharePoint  Development  Architectures  Project mgmt Portal Interface ePPM  Service catalogs  Compliance  Policy/standards Knowledge Base Lombardi  Employee lifecycle  “How to…”  Strategy, planning &  “What’s going on…” Mega roadmap Structured  Lessons learned Data  Budgeting  Personnel information PeopleSoft  Technology administration  Intellectual property  Executive communication Training  Training Courses  Employee empowerment  Best practices  Affinity groups Location  Services outputs Dep’t Metrics  Executive communications 7