Digital Transformation in Project-based businesses

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Stefan Grahn, Deltek's VP Nordic, talks about Digital Transformation in Project-based businesses at Forum Affärssystem & HR in Gothenburg in May 2018.

Technology

Digital Transformation
in Project-based Businesses
Stefan Grahn
VP Nordics

01
!→"
”How do we define ‘digital transformation’?
Many organisations interpret it as an IT
project, but it should really sit within the
overall business strategy as a business
transformation project.”
Richard Shennan, Mott MacDonald

Organisation Management IT
Business Processes
Business Model(s)
Business
Strategy
Business Architecture [adapted from Cordial]
DigitalTransformation
DigitalTransformation

02
!→"
”I believe efﬁciency only gets you so far. I
think it comes down to effectiveness.”
Richard Harris, Sales Hacker

WIN AND
GROW
REVENUE
INCREASE
PROJECT
PROFITABILITY
IMPROVE
UTILISATION
IMPROVE
ONBOARDING
AND
RETENTION
ENABLE
DECISION
RELATED
INSIGHT
STREAMLINE
AND ENSURE
COMPLIANCE
GROW
BILLABILITY AND
IMPROVE CASH
IMPROVE
CONTROL
OF COSTS
CRM CRMCLIENTS PROJECTS PLANNING PEOPLE FINANCIALS INSIGHTS COSTS SOLUTIONS
WIN
RATE
CLIENT
GM%
PROJECT
GM%
OVER-
RUNS
UTILISATION % TIME TO
ONBOARD
NUMBER OF
SOLUTIONS
MANUAL
PROCESSES
BILLABILITY
%
AVERAGE
DSO
PROFITABILITY COSTS
EMPLOYEE
TURNOVER %

03
⛵→"
Incremental
Change
Risk
Reward
Disruptive
Change
Risk
Reward

Automating Workﬂows
Talent
Management
Document
Management
ERP

Automating Workﬂows
3LEGAL
1GENERIC
2PSO
CLIENT AND MATTER MANAGEMENT
FINANCIALS
General Ledger Accounts Receivable Accounts Payable
Finance Budgeting Revenue Mgmt. Fixed Assets
REPORTING & BUSINESS CONTROL
Intake Budgeting & Estimating Planning & Staffing
Advanced Fee Models Time & Expense Billing
CRM TALENT MANAGEMENT
…
CONFLICT
SEARCH
3:RD
PARTY
CHECKS
FRAUD
CHECK
PARTNER
ALLOCATION
REFERRALS
DEADLINE
CONTROL LEGAL
REPORTING
PACK
Sysero
iManage

Automating Workflows
16
JSON
XML
RESTful
Lightweight native RPA and REST
API enabled RPA integration

Advanced Project Forecasting
• Acumen analyzes schedule quality based
on internal logic and external ‘Big Data’
• Speciﬁc metrics group can be selected
and “good” score identiﬁed
• Acumen provides mentor suggestions
(Guiding AI)

New Business Models
“Units”
Cost
Time
Request
service
Revenue, Cost,
Margin, Volume
Invoices
Customer Invoice
Robot/Tech
Client

Integration Capabilities
Resource
Oriented
HTTP(S) Stateless
Hypertext
Driven
API / Web Service Tier
3rd party
systems
JSON
XML
RESTful
RecommendedApproach

07
Change Drivers
Fixed
priced
projects
Professional Project
Management:
Scope, Progress, Resource
Management
Clients find ”low-end”
answers them selves
In-house
lawyers
Budgeting
Self
service
Sell
projects
C-level
organisation
Less loyal
clients
Business
Development
Robot
Lawyers AI and ML
Packaged
Services
ABS
Partner/
Associate
ratios
Pressure
on rates
Millennials
and Gen ZValue/Results-
based Pricing
Lower
margins
Globalization
Digitalisation
Digital
Transformation

Proven Global
Industry Leader
Strategies
Capabilities
Deltek
NetSuite
Workday
Financial
Force
Acumatica
Microsoft
Oracle
SAP
Sage Intacct
IFS
Unit 4
Unanet
PARTICIPANTS
CONTENDERS
PLAYERS
LEADERS
Fast Follower
Adopting innovations
Expert in your space
IDC MarketScape Saas & Cloud-Enabled PSA ERP
Applications Nov, 2017

Digital Transformation in Project-based businesses

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Based on the brand new book LEADING DIGITAL TRANSFORMATION. Available on Amazon. This methodology is made to help boards, CEOs and management teams take command in its digital transformation. To gain control without controlling. Digital disruption is changing industries one by one and business need to transform to stay competitive. But with so many digital opportunities, limited resources and let's face it, often limited understanding how should the digital transformation be carried out? That´s what the Digital Maturity Matrix is all about. What we have come up with is a step by step method on how to transform a company into a winner in a digital world. It is about doing the right things at the right time and to know when it is time to answer Why? Where? How? What? and When? The methodology is developed in co-creation with some 40 people including both researchers, CEO's and specialists. It is used in businesses today with great success. It aims at providing: -An understanding of the width and depth of digital transformation -Control - without controlling -Clear recommendations -Buy-in at all levels -Increased ROI Hope you like it! Please contact us if you'd like to know more.

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Digital Transformation is the application of new technologies and business models aiming to improve employee & customer experience, increase competitiveness and reshape markets in a digital economy. Corporater helps organizations to help tackle the complexity of Digital Transformation, through its Digital Transformation Management Software, powered by the Corporater Business Management Platform. To know more, visit: https://corporater.com/en/business-solutions/digital-transformation-management-software/

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Digital Transformation in Project-based businesses

1. Digital Transformation in Project-based Businesses Stefan Grahn VP Nordics

3. 01 !→" ”How do we define ‘digital transformation’? Many organisations interpret it as an IT project, but it should really sit within the overall business strategy as a business transformation project.” Richard Shennan, Mott MacDonald

4. Organisation Management IT Business Processes Business Model(s) Business Strategy Business Architecture [adapted from Cordial] DigitalTransformation DigitalTransformation

5. 02 !→" ”I believe efﬁciency only gets you so far. I think it comes down to effectiveness.” Richard Harris, Sales Hacker

6. WIN AND GROW REVENUE INCREASE PROJECT PROFITABILITY IMPROVE UTILISATION IMPROVE ONBOARDING AND RETENTION ENABLE DECISION RELATED INSIGHT STREAMLINE AND ENSURE COMPLIANCE GROW BILLABILITY AND IMPROVE CASH IMPROVE CONTROL OF COSTS CRM CRMCLIENTS PROJECTS PLANNING PEOPLE FINANCIALS INSIGHTS COSTS SOLUTIONS WIN RATE CLIENT GM% PROJECT GM% OVER- RUNS UTILISATION % TIME TO ONBOARD NUMBER OF SOLUTIONS MANUAL PROCESSES BILLABILITY % AVERAGE DSO PROFITABILITY COSTS EMPLOYEE TURNOVER %

7. 03 ⛵→" Incremental Change Risk Reward Disruptive Change Risk Reward

8. 03 ⛵→"

9. Integrated and Automated UX

10. 04 !!!

11. Integrated UX

12. Integrated and Collaborative UX

13. 05 !!!

14. Automating Workﬂows Talent Management Document Management ERP

15. Automating Workﬂows 3LEGAL 1GENERIC 2PSO CLIENT AND MATTER MANAGEMENT FINANCIALS General Ledger Accounts Receivable Accounts Payable Finance Budgeting Revenue Mgmt. Fixed Assets REPORTING & BUSINESS CONTROL Intake Budgeting & Estimating Planning & Staffing Advanced Fee Models Time & Expense Billing CRM TALENT MANAGEMENT … CONFLICT SEARCH 3:RD PARTY CHECKS FRAUD CHECK PARTNER ALLOCATION REFERRALS DEADLINE CONTROL LEGAL REPORTING PACK Sysero iManage

16. Automating Workflows 16 JSON XML RESTful Lightweight native RPA and REST API enabled RPA integration

17. Automating Reporting

18. Forecasting Backwards Forward

19. 06 ! ! !

20. Smart, Data-driven Assistants

21. Advanced Project Forecasting • Acumen analyzes schedule quality based on internal logic and external ‘Big Data’ • Speciﬁc metrics group can be selected and “good” score identiﬁed • Acumen provides mentor suggestions (Guiding AI)

22. New Business Models “Units” Cost Time Request service Revenue, Cost, Margin, Volume Invoices Customer Invoice Robot/Tech Client

23. Integration Capabilities Resource Oriented HTTP(S) Stateless Hypertext Driven API / Web Service Tier 3rd party systems JSON XML RESTful RecommendedApproach

24. 07 Change Drivers Fixed priced projects Professional Project Management: Scope, Progress, Resource Management Clients find ”low-end” answers them selves In-house lawyers Budgeting Self service Sell projects C-level organisation Less loyal clients Business Development Robot Lawyers AI and ML Packaged Services ABS Partner/ Associate ratios Pressure on rates Millennials and Gen ZValue/Results- based Pricing Lower margins Globalization Digitalisation Digital Transformation

25. !!! "

26. Proven Global Industry Leader Strategies Capabilities Deltek NetSuite Workday Financial Force Acumatica Microsoft Oracle SAP Sage Intacct IFS Unit 4 Unanet PARTICIPANTS CONTENDERS PLAYERS LEADERS Fast Follower Adopting innovations Expert in your space IDC MarketScape Saas & Cloud-Enabled PSA ERP Applications Nov, 2017

Digital Transformation in Project-based businesses

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