Focus on innovation for customer centricity

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The future of business innovation and agility will come from apps but legacy inertia is an inhibitor.
Business will seek more cost-effective ways to provide IT services.
Seek to decrease time to market.
Seek to Increase agility.
Growth will be driven by app development and application migration.

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  • If you don’t plan to change your innovation profile, market demand and customer behavior will do it for you (or to you by taking you out of business).
  • IT is currently spending most of their time in delivering the technology.If there’s a challenge to this breakdown its most often that it is weighted too much in the IBR and IL space.But CEOs want a different profile of activity from their IT departments.
  • Focus on innovation for customer centricity

    1. 1. Copyright CXO Advisor & SaaS-it Consult 2013
    2. 2. Scope of Activities Business Process IT budget/Effort Innovation Application IT budget/Effort Business Process Application Managed internally Middleware Scope of Activities Internally Managed ≈ ≈ Maintenance Innovation Middleware Maintenance Hardware Hardware IaaS & HaaS Vendor Vendor Management Management … Future customer centric service focus Copyright CXO Advisor & SaaS-it Consult 2013
    3. 3. Scope of Activities Business Process IT budget/Effort Innovation Application Hardware IT budget/Effort Internally Managed Innovation Business Process Application Managed internally Middleware Scope of Activities ≈ ≈ Maintenance Middleware Hardware PaaS & IaaS IaaS & & HaaS HaaS Maintenance Maintenance Vendor Vendor Vendor Management Management Management … Future customer centric service focus Copyright CXO Advisor & SaaS-it Consult 2013
    4. 4. Scope of Activities Business Process IT budget/Effort Innovation Application Hardware Business Process Application Managed internally Middleware Scope of Activities ≈ Maintenance Middleware Hardware IT budget/Effort Internally Managed Innovation Innovation Internally Managed Internally Managed SaaS & PaaS & PaaS IaaS & & IaaS HaaS IaaS & & HaaS HaaS ≈ Maintenance Maintenance Maintenance Vendor Vendor Vendor Management Management Management … Future customer centric service focus Copyright CXO Advisor & SaaS-it Consult 2013
    5. 5. Scope of Activities Business Process IT budget/Effort Innovation Application Hardware Business Process Application Managed internally Middleware Scope of Activities ≈ Maintenance Middleware Hardware IT budget/Effort Internally Managed Innovation Innovation Innovation Innovation Internally Managed Internally BPaaS Managed & SaaS & PaaS & PaaS IaaS & & IaaS HaaS IaaS & & HaaS HaaS ≈ Maintenance Maintenance Maintenance Vendor Vendor Vendor Management Management Management … Future customer centric service focus Copyright CXO Advisor & SaaS-it Consult 2013
    6. 6. Scope of Activities Business Process IT budget/Effort Innovation Application Hardware Business Process Application Managed internally Middleware Scope of Activities ≈ Maintenance Middleware Hardware IT budget/Effort Internally Managed Innovation Innovation Innovation Innovation Internally Managed Internally BPaaS Managed & SaaS & PaaS & PaaS IaaS & & IaaS HaaS IaaS & & HaaS HaaS ≈ Maintenance Maintenance Maintenance Vendor Vendor Vendor Management Management Management … Future customer centric service focus Copyright CXO Advisor & SaaS-it Consult 2013
    7. 7. IT budget/Effort Users define it. Users try it. Innovation innovation You define it. You build it. Maintenance differentiation Supplier defines it. You install it. standard © All rights reserved Copyright CXO Advisor & SaaS-it Consult 2013 Vendor Management
    8. 8. IT budget/Effort Users define it. Users try it. innovation Innovation You define it. You build it. differentiation Maintenance Supplier defines it. You install it. standard © All rights reserved Copyright CXO Advisor & SaaS-it Consult 2013 Vendor Management
    9. 9. Innovation Maintenance Standard Vendor Management / Maintenance Copyright CXO Advisor & SaaS-it Consult 2013 Vendor Management
    10. 10. Innovation Differentiation Maintenance Build / Customise Standard Vendor Management / Maintenance Copyright CXO Advisor & SaaS-it Consult 2013 Vendor Management
    11. 11. Innovation Innovation IaaS / PaaS / BPaaS Differentiation Maintenance Build / Customise Standard Vendor Management / Maintenance Copyright CXO Advisor & SaaS-it Consult 2013 Vendor Management
    12. 12. Business will seek more cost-effective ways to provide IT services. Seek to decrease time to market. Seek to Increase agility. Growth will be driven by app development and application migration. - Gartner Copyright CXO Advisor & SaaS-it Consult 2013
    13. 13. Innovation Maintenance Standard Vendor Management / Maintenance Copyright CXO Advisor & SaaS-it Consult 2013 Vendor Management
    14. 14. Innovation Differentiation Maintenance Build / Customise Standard Vendor Management / Maintenance Copyright CXO Advisor & SaaS-it Consult 2013 Vendor Management
    15. 15. Innovation IaaS / PaaS / BPaaS Innovation Differentiation Maintenance Build / Customise Standard Vendor Management / Maintenance Copyright CXO Advisor & SaaS-it Consult 2013 Vendor Management
    16. 16. IT without fuss Improve business results Information leadership Technology delivery 76% 22% IT without fuss Improve business results 2% Information leadership What the CEO wants 60% 20% 20% Agile Business - IT Transformation Copyright CXO Advisor & SaaS-it Consult 2013
    17. 17. craigt@cxo-advisor.co.za Copyright CXO Advisor & SaaS-it Consult 2013
    18. 18.  As a service integration and cloud sourcing  Business Process as a Service  IT Costs and Value Measures and Benchmarks  Business Agility through IT transformation  IT Value and Benefits Realisation  Transaction, Program and Board Advisory 24 Copyright CXO Advisor & SaaS-it Consult 2013
    19. 19. panel Kim Andersen Mika Jantunen Kim is a senior business executive who worked as CIO and CTO with Tieto for the past 10 years. His strength lies in the ability to map business and technology needs from a strategic aspect. Implemented the entire Cloud Services Transformation strategy program for Tieto, a 17.000+ strong IT organization and largest Nordic SI. Mika is a visionary sales execution coach and business change facilitator. He has been working with IT Industry and business IT user companies for 15 years. His keen interest are to accelerate sales of his customers, to execute actionable market intelligence and to facilitate customer centric product and service development. Terry White Gerhardt van Wyngaard Terry’s strategic expertise in IT is recognized worldwide: “Terry White is one of the most original thinkers in IT to surface in recent years. He was one of the first IT gurus to identify the need for IT departments to radically transform themselves to accommodate the realities of the twenty-first century”. Professor of IT (UK) Gerhardt is a Chartered Accountant with extensive experience in IT Management & Finance. His passion is the development and implementation of financial and operational models in support of organisational strategy and strategy implementation. He has worked in a number of industries including commercial banking, software development & contact centres. Anders Trolle-Schultz Anders has a long career in Sales, Marketing & Business Development. He has worked in various industries covering Telecom, IT distribution and sales, and Fast Moving Consumer Goods. Anders has a profound understanding of cross industry partnerships and how to leverage the strength of multiple industry players SaaS-it Consult, Ringstedgade 24, 2.th DK-4000 Roskilde, Denmark www.saas-it.net info@saas-it.net CXO-Advisor, 96 on Fourth, Parkmore, Sandton, Johannesburg, South Africa www.cxo-advisor.co.za info@cxo-advisor.co.za +45 2425 0303 Tel: +27(0)11-883-4816 Copyright CXO Advisor & SaaS-it Consult 2013

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