Total Quality Management (TQM) is a management approach focused on quality in all aspects of an organization. It has key elements like customer focus, continuous improvement, and employee empowerment and participation. When implemented successfully, TQM provides benefits like improved quality, increased productivity and customer satisfaction, and reduced costs.

1. By
BALASUNDARESAN M
SRI VIJAY VIDYALAYA COLLEGE OF
PHARMACY

33. QUESTIONS:
1. Define TQM.
2. Characteristics and principles of TQM.
3. Key elements of TQM.
4. Benefits of TQM.
5. Advantages and Disadvantages of TQM.
TQM