COMMUNICATION SKILLS

1. COMMUNICATION SKILLS
Basic Listening skills

2. WHAT IS LISTENING?.
 The process of receiving, constructing meaning
from, and responding to spoken and/ or non verbal
messages; to hear.
 Listening effectively is crucial to developing
successful relationships.
 Information and ideas are acquired through active
listening.

3. PURPOSE OF LISTENING
 Listening for appreciation
 Listening for information
 Selective listening
 Extensive listening
 Intensive listening

4. IMPORTANCE OF LISTENING SKILLS
 An attentive listener stimulates better speaking by
the speaker.
 A good listener learns more than an ordinary
listener.
 A good listener learns to detect prejudices,
assumptions and attitudes.
 Communication is not complete without effective
listening.

5. AIMS OF TEACHING LISTENING SKILL
Listening skill is being taught to enable the students
to:
 Discriminate between the basic sounds and
phonological features of english including vowels
and consonants.
 Discriminate between the basic patterns of word
stress, sentence stress and intonation.
 Understand meaning of words , phrases and
sentences in context.
 Understand statements , questions , instructions
and commands.

6. TYPES OF LISTENING
 Discriminative listening
 Biased listening
 Evaluative listening
 Sympathetic listening
 Relationship listening
 False listening
 Initial listening

7. DISCRIMINATIVE LISTENING
It involves identifying the difference between
various sounds. It also enables one to differentiate
between familiar and unfamiliar language.
Discriminative listening uses tone of voice, verbal
cues, and other changes in sound.

8. ACTIVE LISTENING
 Active listening is a communication technique used
in counseling, training, and conflict resolution.
 It requires that the listener fully concentrate,
understand, respond and then remember what is
being said.

9. PRETENSE LISTENING
 It involves more hearing than listening.
 It means pretending through facial expressions that
one is listening when actually one is not.

10. SELECTIVE LISTENING
It involves selecting the desired part of the
message and ignoring the undesired part of the
message.

11. HOW TO BECOME AN ACTIVE LISTENER
There are five key active listening techniques you
can use to help you become a more effective
listener.
1. Pay attention
2. Show that you’re listening
3. Provide feedback
4. Defer judgement
5. Respond appropriately

12. PAY ATTENTION
Give the speaker your undivided attention, and
acknowledge the message.Recognize that non
verbal communication also “speaks” loudly.
1. Look at the speaker directly.
2. Put aside distracting thoughts.
3. Don’t mentally prepare a rebuttal!
4. Avoid being distracted by environmental factors.
For example , side conversations.
5. “Listen” to the speaker’s body language.

13. SHOW THAT YOU’RE LISTENING
Use your own body language and gestures to show
that you are engaged.
1. Nod occasionally.
2. Smile and use other facial expressions.
3. Make sure that your posture is open and
interested.
4. Encourage the speaker to continue with small
verbal comments like yes and “uh huh”.