1. Nationality: South Korea
City of Birth: seoul
Phone number: +82-10-3357-3975
Date of Birth: 10/08/83
Country of Birth: Korea (Republic of [South] Korea)
E-mail address: neolds@hotmail.com
Dongsub LeeTechnical Analyst / Account Delivery Manager
Education
2010 - 2011
Kyungbook Vocational Institute
To achieve
-RFID(Radio Frequency IDentification)/USN(ubiquitous sensor networks) Certification
-Engineer Information Processing Certification
-Microsoft Office Certification (Excel, PPT, Word)
-Network related Certificaion
Pohang
RFID/USN
2002 - 2006
Hankuk University of Foreign Studies
Seoul
Politics diplomatic science
Work Experience
2015 - Present
FujiXerox Korea
Main Task : Overall Management for global, regional & local accounts in accordance with SLA
Primary customer : LG CNS, Nonghyup Bank, Hyundai engineering & construction, Goldman sachs, BAE,KIM & LEE
LLC, Teakwang Industrial CO.,LTD, TSIS, T-Broad.
1. Manage On site personnel (Dispatched for on-site service in specific customer site)
2. Conduct Service Improvement Plan by providing monthly, quarterly review and report to customer.
3. Manage & Find additional revenue by analyzing customer status.
4. Incident & Problem Management in accordance with SLA.
5. Project management (schedule management) when existing customer want to add new solution for better service with
Sales & Pre-sales(IT oriented) team.
19, Seosomun-ro 11-gil, Jung-gu, Seoul, Korea
Account Delivery Manager
2012 - 2015
FujiXerox Korea
1. Support localization of newly launched Offerings with S/W tools and processes(Service, Invoicing, Support) by
collaborating with regional & local team. (Including S/W translation)
2. Deploy standardized global processes (Service, Invoicing, Support, How to use) to local office with regional, local
support & IT team.
19, Seosomun-ro 11-gil, Jung-gu, Seoul, Korea
Technical Anaylst

2. 3. Analyze customer IT environment & Implement global S/W into the customer site by convincing a customer IT
personnel about IT & Network security of global S/W)
4. Customize and analyze service level reports with Regional IT Team. (Including sustainability Report)
5. Configure standard service report by using Global S/W (for Incident & Problem Management : Service Response
time, Resolution time, calculate downtime for specific device which violated the SLA during the reporting period etc.)
6. 3rd party Web Dashboard implementation, customization & Maintenance for each local, regional and global customer.
7. 2nd level Technical Support for Global & Local S/W(e.g. sales tool, Mobile Print, Authentication tool, Service
Monitoring tool, Web Dashboard)
2011 - 2012
Wonderful Soft
1. Developing Channel Pipeline (Mainly Small & Medium Business)
2. Manage existing channel (Channel Grade management, Promotion planning)
3. Channel Revenue analyse.
396, World Cup buk-ro, Mapo-gu, Seoul, Korea
Channel Sales Representative
2006 - 2008
ROK Army
1. CBR(chemical, biological and radiological) exercise
2. People(HR) management (conducting Interview, checking health condition & training level, report writing periodically)
3. 2nd mortar platoon leader
Cheorwon
3rd Division Boot Camp Instructor (first lieutenant)
Language Skills
Korean(native)
English(fluent in listening, reading, fair in speech, writing)
Japanese (fluent in speech, reading, listening, fair in writing ) / JLPT N1
Technical Skills
ITIL Foundation Certification
Engineer Information Processing Certification
Network Management 2nd level Certification
RFID GL Certification
USN GL Certification
ITQ Excel, PPT, Work, Hangul, Internet, Certification
Computer Skills
Microsoft office PPT, Word, Excel (Excellent)