Shasank Kumar Jain_Resume

Shasank Kumar Jain
#16-A, Grand Blossom Culture homes, Hunghom, Hong Kong, Mob +852-68555430
Shasank.jain@tcs.com
Summary
Helpdesk Engineer with background in IT, project management and technical support. Successful at driving
productivity results. Enthusiastic seeking to benefit an IT Department with complex technical knowledge and strong
leadership skills. Technical Customer Service Specialist with a vast knowledge of web applications, software and
framework seeking to assist clients in all troubleshooting endeavors.
Highlights
• Datacentre jobs
• Troubleshooting proficiency
• Exceptional telephone etiquette
• Vast technical knowledge
• Windows XP/Vista/Windows 7
• Microsoft Office expert
• Strong ActiveX troubleshooting skills
Customer Experience Summary
Customer Goldman Sachs Hong Kong Asia LLC, Ltd.
Organization Tata Consultancy Services Hong Kong, Ltd.
Location Hong Kong
Period Apr 2015 to Current
Role Data-centre & Technical support Engineer
Description
• Receiving servers, OMD, REXS, Maintaining centralized Inventory, Installing
servers in DC, configuring ILO, handing over to logical team for OS build.
• Tape management with maintain inventory, labeling tapes to Monthend, Daily
& exchange pools, Maintaining required tapes for daily/monthly backup for
complete APAC regions.
• Troubleshooting network devices, Replacing faulty modules, cable testing
using Fluke tester.
• PDU check to avoid excess load in a particular cabinet.
• 24 X 7 support to client DC on an Oncall basis.
• Maintaining monthly inventory of devices in DC & also in stock room.
• Maintaining cable inventory, Tape inventory & ordering as per requirements.
• Flexibility in moving between DC at different locations at any time of the day.
Tools
OMD, REXS, Centremind, PACT, CMS Application, NMS, SMC, Preparing
Weekly/Monthly reports to clients using MS office, Global Inventory, CaRS, Asset
scanning using Blackberry, Ocean Client.
Customer Goldman Sachs Japan Holdings, Ltd.
Organization Tata Consultancy Services Japan Ltd.
Location Tokyo, Japan
Period June 2013 to March 2015

Description
• Played as Team Leader role in complete decommission of 2 nos. datacenter in
Japan.
• Also lead the team in complete setup of 2 nos. new datacenters in Japan from
Scratch till its fully operational.
• Appreciated by client for providing faster, reliable service within the ETA
provided.
• Troubleshooting network devices, Replacing faulty modules, cable testing
using Fluke tester.
• Flexibility in moving between DC at different locations including Osaka at any
time of the day.
Tools
Customer Goldman Sachs (India) Securities Private Limited
Organization Tata Consultancy Services Ltd.
Location Mumbai, India
Period June 2012 to May 2013
Description
• Troubleshooting network devices, replacing faulty modules, cable testing using
Fluke tester.
• Flexibility in moving between DC at different locations at any time of the day.
Skills
Customer Internal IT Infrastructure Service & Datacenter Operations @ TCS
Location Bhubaneshwar, Odisha, India
Period July 2010 to May 2012
Role Resident Engineer

Description
• Working on Global Helpdesk tickets & implementing Change Requests.
• Receiving, Installing & building OS in new servers.
• Checking Antivirus status in PCs & servers as per report generated.
• Providing necessary access to users in Active Directory.
• Basic skills in Firewall configurations & backups.
Tools
GHD ticketing tools, CR application, ESM, Print management, WSUS, Active
Directory, Proxy servers, Anti-virus servers, DES encryption, Decryption, Data
Recovery, Using Symantec NetBackup for Daily Backups in LTOs, Monthly backup of
switches, SCCM, Creating Virtualization platform using VmWare.
Customer ILP- Kolkata Training
Location Kolkata, India
Period March 2010 to June 2010
Role ILP Trainee
Description ILP Trainee
Skills Have a complete knowledge on .NET, C, C++ & Doctor Scheme
Education Summary
Qualification Subject Percentage/Grade
Bachelor Of Technology Electrical Engineering 7.59
Standard XII / H.S.C. Science 69.89
Senior Secondary School General 77.4
Trainings
Title Delivery
Registration
Date
ADO.NET - Assessment - E0 BrainBench Tests 6/23/2010
Business Ethics in TCS - WBT
Web Based
Training
7/7/2011
Business Excellence @ TCS - WBT
Web Based
Training
6/25/2010
C# - Assessment - E0 BrainBench Tests 6/22/2010
Cross-Culture Sensitization: Living and Working in Japan - WBT
Web Based
Training
8/15/2013
Doing Business in Japan Assessment CAS 8/22/2013
Doing Business in Japan - WBT
Web Based
Training
8/22/2013
Effective Technical Writing - Part III of III - Presenting Information Effectively -
WBT
Web Based
Training
1/24/2012
Effective Technical Writing - Part II of III - Using Simple and Objective
Language - WBT
Web Based
Training
1/24/2012
Effective Technical Writing - Part I of III - Identifying the Audience, Topic and
Purpose - WBT
Web Based
Training
1/23/2012
Exam Ex0-101:ITV3F: ITIL V3 Foundation 12/20/2011
Fire Safety Awareness - WBT
Web Based
Training
2/22/2013
Green IT: Discover 'Green IT' - WBT
Web Based
Training
1/3/2011

Health Safety & Environment: HSE Awareness @ TCS - WBT
Web Based
Training
5/27/2011
HSE General Awareness WBT Exit Test CAS 5/15/2012
iCALMS 2.0 For You! - WBT for General Users and Supervisors <<
ARCHIVED >>
Web Based
Training
6/25/2010
Information Security (iSecurity) Quiz - Stacked - WBT
Web Based
Training
4/2/2014
Integrated Project Management System (IPMS) - for Team Members - WBT <<
ARCHIVED >>
Web Based
Training
6/24/2010
Integrated Quality Management System for IT IS ( iQMS for IT IS ) - WBT
Web Based
Training
7/7/2011
Integrated Quality Management System (iQMS) Case Study For Team Members
- ILT/Virtual ILT
Instructor-Led 2/16/2012
Integrated Quality Management System - iQMS: Quiz for Team Members
Web Based
Training
6/24/2010
Integrated Quality Management System - iQMS ver 2.0 - WBT
Web Based
Training
6/16/2010
Integrated Quality Management System - iQMS - WBT
Web Based
Training
12/13/2010
Introduction to Japan and Japanese Culture Assessment CAS 8/22/2013
Introduction to Japan and Japanese Culture - WBT
Web Based
Training
8/22/2013
iSecurity Quiz - for IS<<Archived>>
Web Based
Training
5/27/2011
iSecurity Quiz - Generic
Web Based
Training
4/22/2010
iSecurity Quiz - Generic<<Archived>>
Web Based
Training
5/15/2012
IS Entrants Awareness Quiz - Assessment - E0 CAS 5/30/2011
Japanese Business Culture and Etiquette Assessment CAS 8/16/2013
Japanese Business Culture and Etiquette - WBT
Web Based
Training
8/16/2013
Japanese Business Phrases Assessment CAS 8/27/2013
Japanese Business Phrases - WBT
Web Based
Training
8/16/2013
Japanese Social Etiquette Assessment CAS 8/16/2013
Knowledge Transition Program - Process - ILT/Virtual ILT Instructor-Led 8/16/2010
Knowledge Transition Program - Technical - ILT/Virtual ILT Instructor-Led 12/6/2010
Lean Six Sigma - Awareness WBT
Web Based
Training
9/15/2010
Lean Six Sigma - DMAIC Methodology WBT
Web Based
Training
9/15/2010
Lean Six Sigma - Green Belt WBT
Web Based
Training
9/15/2010
Living and Working in Japan Assessment CAS 8/16/2013
Living in Tokyo Essentials Assessment CAS 8/22/2013
Living in Tokyo Essentials - WBT
Web Based
Training
8/22/2013
Lotus Notes - An Overview - ILT Instructor-Led 10/18/2011
.NET Framework - Assessment - E0 - Awareness BrainBench Tests 6/23/2010

Protection of Personal Information Quiz - WBT
Web Based
Training
1/10/2014
SkillSoft - Beginning C# - WBT
Web Based
Training
6/25/2010
SkillSoft - Developing Excellent Time Management Habits - WBT
Web Based
Training
8/10/2012
SkillSoft - Effectively Communicating in Teams - WBT
Web Based
Training
1/20/2012
SkillSoft - Effective Team-building Strategies - WBT
Web Based
Training
1/20/2012
Certifications
Title Version Acquired On Expires On
ITIL V3 Foundation Certification 3.0 20/12/2011 -
Experience Details
TCS Experience 5 YEAR(S),3 MONTH(S)
Prev. Experience 0 YEAR(S),0 MONTH(S)
Total Experience 5 YEAR(S),3 MONTH(S)
Award Details
Title Category Sub-Category Received On
Friend of L&D Beyond Performance Awards Beyond Performance 21/04/2011
Service & Commitment Award
Beyond Performance Awards Service Award 2013-2014
TCS Appreciation Certificates Certificate Of Appreciation Goldman Sachs 21/02/2014
TCS Appreciation Certificates Certificate Of Appreciation Nielsen 20/04/2012
TCS Appreciation Certificates Certificate Of Appreciation - 21/02/2012
Passport Details
Passport Number Date of Issue Expiry Date Place of Issue
H3187806 05-May-2009 04-May-2019 Bhubaneswar, INDIA
Visa Details
Visa Type Visa Expiry Date Visa Issue Date

Work Permit(Japan) 01-Jun-2015 01-Jun-2013
Work Permit(Hong Kong) 24-Apr-2016 25-Apr-2015
Personal Details
Date Of Birth 18-Sep-1986
Nationality Indian
Languages Read & write English, Hindi, Oriya( All Business level) & Japanese (Beginner)
Martial Status Married
Date: 06/22/2015
Shasank Kumar Jain
Place: Hong Kong

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