Switchvox Overview Presentation

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This is a really good overview of who Digium is and what Switchvox is all about.

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  • -VOIP will be used in your system somewhere whether you want it or not -Important to have a solid data network
  • Basic summary of features SMB Business Phone Systems Turnkey IP PBX solutions that offer Unified Communications Affordable, feature-rich SMB phone system Based on Asterisk Switchvox family
  • Green indicates who is on a call, see how easy it is to get information about all calls, in one simple screen!
  • Basic summary of features SMB Business Phone Systems Turnkey IP PBX solutions that offer Unified Communications Affordable, feature-rich SMB phone system Based on Asterisk Switchvox family
  • Basic plan per site
  • Switchvox Overview Presentation

    1. 1. <ul><li>Prepared for </li></ul><ul><li>by </li></ul>Digium and Switchvox An Overview
    2. 2. Who is Digium <ul><li>Digium®, Inc., the Asterisk company, is the original creator and primary developer of Asterisk, the industry's first open source telephony platform </li></ul><ul><li>Founded in 1999 by Mark Spencer, CTO and original author of Asterisk </li></ul><ul><li>Headquartered in Huntsville AL, Development office in San Diego </li></ul><ul><li>130+ employees </li></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    3. 3. <ul><li>Taken as a whole, open source and open source based business phone systems have 16% market share, more than Avaya or Cisco! </li></ul><ul><li>Digium’s Asterisk and Asterisk-based products like Switchvox make up nearly 90% of open source business telephone systems </li></ul>Digium is the market leader Creative Innovation – Customer Satisfaction – Continual Quality Improvement Eastern Management Group, 2009
    4. 4. Digium Recognition Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    5. 5. <ul><li>Low cost turn-key solution </li></ul><ul><li>Easy to use operation </li></ul><ul><li>Open solution </li></ul><ul><ul><li>Ability to integrate telephony with other applications </li></ul></ul><ul><ul><ul><li>CRM (Salesforce.com, etc.) </li></ul></ul></ul><ul><ul><ul><li>Mapping </li></ul></ul></ul><ul><ul><ul><li>Easy administration </li></ul></ul></ul><ul><li>Sophisticated features (Call queues, IVR, Conferencing, etc.) </li></ul><ul><li>Low cost calling </li></ul><ul><li>Unified communications features: Video, Presence, Instant Messaging, Fax </li></ul><ul><li>Integration with Outlook for address books, email </li></ul>SMB Customer Needs Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    6. 6. Voice Over Internet Protocol <ul><li>Traditional Voice </li></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement <ul><li>Uses a dedicated link between callers </li></ul><ul><li>Constant link is required even when there is no sound </li></ul>Voice Over IP (VoIP) <ul><li>Technology that turns voice signals into data </li></ul><ul><li>Already used by carriers </li></ul><ul><li>Only requires link to send actual sound </li></ul>Traditional vs. VoIP
    7. 7. Creative Innovation – Customer Satisfaction – Continual Quality Improvement Switchvox – more than an IP PBX
    8. 8. Switchvox Features <ul><li>Easy web-based management </li></ul><ul><li>Advanced Visibility with the Switchboard </li></ul><ul><li>Automatic Call Distribution (Queues) </li></ul><ul><li>Simple, Effective Reporting </li></ul><ul><li>Call Recording </li></ul><ul><li>Automatic Backups </li></ul><ul><li>Find me, Follow me </li></ul><ul><li>Customizable Features </li></ul><ul><li>IVR (Interactive Voice Response) </li></ul><ul><li>Web User Portal </li></ul><ul><li>Voicemail to Email </li></ul><ul><li>Faxes to Email </li></ul><ul><li>Call Log, Call Cascade, Call Block </li></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    9. 9. Creative Innovation – Customer Satisfaction – Continual Quality Improvement Switchboard
    10. 10. <ul><li>View and manipulate calls </li></ul><ul><li>Drag and Drop Transfers and Parking </li></ul><ul><li>Record your own and others’ calls </li></ul><ul><li>Monitor employee calls, whisper, and barge </li></ul><ul><li>Click to Call </li></ul><ul><li>Real time queue status </li></ul><ul><li>Chat </li></ul><ul><li>User profiles with photos for internal calls </li></ul>Switchboard Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    11. 11. Switchvox Productivity <ul><li>Find Me, Follow Me </li></ul><ul><ul><li>Never miss a call </li></ul></ul><ul><ul><li>One number finds you </li></ul></ul><ul><ul><li>Switchvox handles voicemail, even when calls are routed to your mobile phone </li></ul></ul><ul><ul><li>Callers know they can always reach you – they never know you are out of the office </li></ul></ul><ul><ul><li>Schedule out of office call routing, so you don’t need to remember to turn it off when you return! </li></ul></ul><ul><li>Conferencing </li></ul><ul><ul><li>Switchvox replaces expensive third-party conference bridge services </li></ul></ul><ul><ul><li>Every user has their own conference room with a unique PIN code </li></ul></ul><ul><ul><li>Easy to schedule on-demand conference calls with basic conferencing features built in! </li></ul></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    12. 12. <ul><li>All aspects of system configured from easy-to-use web portal </li></ul><ul><li>Comprehensive onboard Help system to make administration even easier </li></ul><ul><li>Easy yet powerful </li></ul><ul><li>Easy!! </li></ul>Ease of Management Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    13. 13. ACD / Call Queues <ul><li>Customizable call routing options </li></ul><ul><li>Highly visible status through Switchboard </li></ul><ul><li>Extensive reporting options </li></ul><ul><li>Very flexible! </li></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    14. 14. Reporting <ul><li>Gather extensive call data with just a few clicks </li></ul><ul><li>Can be made available to supervisors and management without enabling access to critical system configuration options </li></ul><ul><li>View on web as a graph or as data </li></ul><ul><li>Export to Excel </li></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement Reporting
    15. 15. <ul><li>Record your own calls or those of your employees on the fly </li></ul><ul><li>Setup automatic recording schedules for certain extensions or queues </li></ul><ul><li>Delete old recordings or back them up all automatically </li></ul>Recording Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    16. 16. Backups <ul><li>Perform an automatic full system backup to your FTP server as often as you want </li></ul><ul><li>Choose which data you want to backup </li></ul><ul><li>Restore entire system to spare hardware in the event of a failure </li></ul><ul><li>Phones can failover to an alternate server if primary server fails (Phone Feature Pack option) </li></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement Backups & Failover
    17. 17. <ul><li>Route incoming calls based on the number that was dialed </li></ul><ul><li>Block or re-route certain outside callers </li></ul>Inbound Call Rules Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    18. 18. Outbound Call Rules <ul><li>Alter outbound Caller ID based extension making call or on rule being used </li></ul><ul><li>Apply rules to users to prevent or allow certain dial patterns or even specific numbers </li></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement Outbound Call Rules
    19. 19. Customizable Features <ul><li>Customize Intercoms, Dial by Name Directory, Call Parking Lot, and more </li></ul><ul><li>Create intercoms for specific groups or areas </li></ul><ul><li>Create directories by First name, last names, and also by different people </li></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement Customizable Features
    20. 20. <ul><li>Customize attendants from simple to complex depending on your business need </li></ul><ul><li>Record phrases in multiple languages so you only have to program your attendant one for all languages </li></ul><ul><li>Use variable clauses to automatically alter attendant behavior depending on time of day, keys pressed or other factors </li></ul>Interactive Voice Response Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    21. 21. <ul><li>All users can access information based on permissions </li></ul><ul><li>Personal call rules </li></ul><ul><li>Voicemail & faxes </li></ul><ul><li>Call log </li></ul><ul><li>Phonebook </li></ul><ul><li>Conference bridge </li></ul><ul><li>Personal reports & logs </li></ul><ul><li>Customize phone behavior (Phone Feature Pack option) </li></ul><ul><li>Switchboard </li></ul>Web User Portal Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    22. 22. Subscriptions for peace of mind <ul><li>Your system automatically ships with 10 subscriptions and one year of maintenance! </li></ul><ul><li>Benefits: </li></ul><ul><ul><li>Code releases - For the next 12 months, your system is eligible for all software updates: </li></ul></ul><ul><ul><ul><li>Major code releases </li></ul></ul></ul><ul><ul><ul><li>Minor point-code </li></ul></ul></ul><ul><ul><ul><li>Bug fixes </li></ul></ul></ul><ul><ul><li>Technical support - Access to technical support from 6 a.m. – 6 p.m. PST (extended hours are available) </li></ul></ul><ul><ul><li>User extension licenses - Easily add additional extensions for additional users </li></ul></ul><ul><ul><li>Access to standard Switchboard panels : Google Maps, Salesforce.com and SugarCRM </li></ul></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    23. 23. Subscription benefits Creative Innovation – Customer Satisfaction – Continual Quality Improvement Silver Gold Platinum <ul><li>Access to all code releases within 12 months </li></ul><ul><li>Major releases </li></ul><ul><li>Minor point-code </li></ul><ul><li>Bug fixes </li></ul>Ability to add additional user extensions Access to hosted Switchboard panels: Google map, Salesforce.com and SugarCRM panels Access to business hours email support Access to Digium business hours phone support Access to after hours phone support First year $55 $77 $110
    24. 24. <ul><li>** Optional slides for Phones ** </li></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    25. 25. Polycom Soundpoint IP 330 <ul><li>High quality audio </li></ul><ul><li>Easy to read display </li></ul><ul><li>Soft-buttons change function by context </li></ul><ul><li>Easy to Use </li></ul><ul><li>Small footprint </li></ul><ul><li>Built In Switch </li></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    26. 26. Polycom Soundpoint IP 650 <ul><li>Same features as IP330 plus: </li></ul><ul><li>Large backlit display </li></ul><ul><li>Ideal for receptionist areas </li></ul><ul><li>Add up to three expansion modules for a total of 48 line keys </li></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    27. 27. Polycom Soundstation IP 6000 <ul><li>Superior audio quality </li></ul><ul><li>Full feature set just like SoundPoint phones </li></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    28. 28. Phone Feature Packs <ul><li>Enhance your handsets with Phone Feature Packs </li></ul><ul><ul><li>Automatically detect phones </li></ul></ul><ul><ul><li>Connect phones to the Switchvox </li></ul></ul><ul><ul><li>Allow administrators to customize phone options </li></ul></ul><ul><ul><li>Provide Unified Communications features to the phone </li></ul></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement
    29. 29. Phone Feature Packs Creative Innovation – Customer Satisfaction – Continual Quality Improvement Snom Polycom Detects phones on the same network Easy setup of extensions on phones Easy configuration of options on phones Phones can failover to a second Switchvox Custom ringtones Unified Communications Applications User profile & photo displays on internal calls
    30. 30. Typical Project Outline <ul><li>Planning Phase </li></ul><ul><ul><li>System Design </li></ul></ul><ul><ul><li>Network Review </li></ul></ul><ul><ul><li>Data Collection and Compilation </li></ul></ul><ul><li>Network Implementation </li></ul><ul><ul><li>Reconfigure or Install Switching </li></ul></ul><ul><ul><li>Install any additional equipment needed </li></ul></ul><ul><li>Voice Implementation </li></ul><ul><ul><li>Pre-configure PBX in-house </li></ul></ul><ul><ul><li>Install PBX onsite </li></ul></ul><ul><ul><li>Deploy phones </li></ul></ul><ul><ul><li>Perform Training </li></ul></ul><ul><li>Cutover </li></ul><ul><ul><li>Users practice on new phones </li></ul></ul><ul><ul><li>When ready: perform cutover of phone lines </li></ul></ul>Creative Innovation – Customer Satisfaction – Continual Quality Improvement

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