CTI & CRM system combined in a single box...Specially for SME at an never before price.

1. About us:
We are a 17‐year‐old leading technology company based in
Mumbai. With strategic alliances with various nationally &
internationally acclaimed brands across different productinternationally acclaimed brands across different product
segments, we offer end‐to‐end solutions for a state of the art
office.
Our team of engineers, technicians & electricians is highly
competent & resourceful. Backed with CRM and adequate
l i i d lilogistics, we deliver …
Solutions On time, Every time.Solutions On time, Every time.
DIGICOM

2. “Enjay Synapse Mini”
Computer Telephony Integration
&
Customer Relationship Management
Single Box Solution…!
DIGICOM

3. PBX Features…..PBX Features…..
 4 CO Lines / 8 CO Lines / GSM / PRI systems
 100 IP extensions (Soft phones / VoIP phones / ATA)
 Call Logger
 Call Pop Up
 Multi level IVR
 Call Reports Call Reports
DIGICOM

4. PBX Features…..
 Dashboard for live status monitoring
PBX Features…..
 Website integration for “ Call me Now “
 Voice mail
 Standard EPABX features like Transfer, Pick up,
Conference, Hold
 Missed call reports on mail
 And many more…..
DIGICOM

5.  Create ContactCall Pop up…..  Create Lead
 Create Support Case
Ca op up
Incoming Call
DIGICOM

6. CRM Features…..CRM Features…..
 Customer Management (KYC)
‐ Account
‐ Contacts
 Sales Management
‐ LeadsLeads
‐ Opportunity
‐ Quotation
 Support Management
Case‐ Case
‐ Visit
‐ Cost of support
DIGICOM
Cost of support

7. CRM Features…..CRM Features…..
 Document Management
‐ Brochures
‐ Attachments
 AMC Management
 RMA Management
 Courier In/Out
 Email Management Email Management
DIGICOM

8. CRM Features…..CRM Features…..
 Individual Dashboards
 Activity Management
M ti‐ Meeting
‐ Tasks
‐ NotesNotes
 Integrations
‐ Website – “Call me Now” & Enquiry form to CRM
‐ SMS
Telephony Convert call to Lead / Case‐ Telephony – Convert call to Lead / Case
‐ Tally (Accounts & Inventory)Optional
DIGICOM

9. DIGICOM

10. We can be reached at
307, B A Tower, AHCL complex,
Link Road,
Opp. Shimpoli Telephone Exchange
Borivali (E)
Mumbai – 400 092Mumbai – 400 092
Ph: +91 22 2863 5065 / 2863 5066
Mobiles: Jayesh: +91 9820287121 y
Dhiren: +91 9820287218
E‐Mail: sales@digicomindia.com
b i d dWebsite: www.digicomindia.com
Thank you !
DIGICOM
Thank you !