The Next Frontier of Spiceworks’ Product Roadmap - Greg & Tabrez

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The Next Frontier of Spiceworks’ Product Roadmap - Greg Kattawar & Tabrez Syed

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The Next Frontier of Spiceworks’ Product Roadmap - Greg & Tabrez

  1. 1. Spiceworks 2011 & Beyond Presented By Greg & Tabrez October 21, 2010
  2. 2. Inventory • Improved scanning techniques – Custom-WebPages • Wizards for troubleshooting scanning errors • Optional native client – Hard to reach devices – Real-time data collection • Additional Remote Site Support – People – Additional Views & Reports • Extend the Timeline – Consolidation of activities – Surface important information – Built in Workflows & Best Practices
  3. 3. Network Map • Additional MIB / device support • Sharing w/Analysis of Settings & Configurations • Popular settings/configurations • Network Map reworked with HTML 5 • Troubleshooting wizards w/drill-down • Firmware Load/Backup/Restore
  4. 4. Help Desk • Roles, views and queues per user • Time tracking per admin (single ticket) • Knowledge Base (crowd-sourced) – User Content – IT Content – Shared w/Community • Exchange 2010 Support • Custom Views
  5. 5. Monitoring & Alerting • More real-time monitoring • Added breadth for – Devices – Apps – Services (www, mail, dns, etc…) • Targeted alerting – Example: event id and event source
  6. 6. Community • Connect Users w/Favorite Vendors • Relevant Community info in App – Best Practices – Analysis – Recommendations • Share & Follow other IT Pros
  7. 7. General (core) • Top Community Requests • Bug fixes • Performance & Scalability Improvements • Roles w/Permissions • Improved Reporting – Purchasing & People – Pivots • Additional Integrations – Warranty, Security, Email, AV, SAAS… • Advance Mobility – Iphone & Android • Keep up with the latest technologies
  8. 8. Release Process - Major releases 3-5 months - 2-3 month Beta - Minor patch releases (1-2 months) - 0-2 week Beta - Release Content - Community features & bug fixes - Internal Tickets (enhancements, bugs) - Strategic Direction

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