1. Hosted IVR
IVR solutions (Interactive Voice Response solutions) can prove to be an extremely helpful aide at all
times. Any type of call center would need some IVR software with the only difference being in the extent
to which one would use the IVR solutions. With hosted IVR becoming a reality, now companies can save
exponentially. In effect, hosted IVR has made it possible for many call centers to take advantage of IVR
solutions which were unaffordable for many even a few years back.
Leadsrain offers you complete hosted IVR solutions that can cater to more tasks than you would
normally envisage.
With our hosted IVR software, you can now easily attend to a surge in incoming calls in your call
center as it is instantaneously scalable. You do not need to worry about the present IT
infrastructure at your call center, our IVR solutions can be scaled up in no time and can be
deployed without an iota of inefficiency.
When you anticipate lesser volume of calls, you can customize the IVR solutions accordingly and
opt for lesser minutes or lesser number of calls to save even more. You do not pay for any
service that you do not use.
The IVR software you and your customers get access to can be customized to work on touch
tone systems or speech recognition. Despite the solution being hosted IVR, you can
instantaneously update, edit or complete change the IVR solutions to cater to a new product,
different types of customers or convey different messages.
The IVR solutions can do as much or as little based on what you require. You can transform the
entire customer service experience into an IVR or blend in a combination of IVR software and
call center executives to cater to customer service.
The IVR software from Leadsrain is not just a tool to act as a precursor to human intervention in
customer service. It can easily be used for voice broadcasting, outbound calls and many other
purposes which can be unprecedentedly beneficial for your entire operations.
With hosted IVR, there is hardly any capital investment into infrastructure at your end. There is
no technical maintenance at your end and your IT support team doesn’t need to be anxious
about the systems and the uptimes. Leadsrain ensures round the clock uptime of hosted IVR
solutions and can be as agile and robust as you would like it to be.