Delivering Exceptional Hospitality Experiences Through Technology
1. It’s the Experience your customer always remembers;
Our team of Experience Specialists is enabled to deliver just that!
2. HOSPITALITY -
THE EXPERIENCE
BUSINESS
AGC Hospitality
Globally the hospitality industry is one of the fastest growing industries and
the torch bearer of exemplary customer service. No other industry focuses
on customer experience like hospitality does, right from the time the
customer thinks of a trip, business or leisure, till the experience is enjoyed in
it’s entirety.
Information and communication technology are an important enabler in the
hospitality industry. Guests can access information and form an opinion
about you even before a conversation is initiated. Therefore services needs
to be accurate when it comes to customer’s plans for travelling. Guests
expect high speed and connectivity when it comes to new devices and
technology leading to assured security and seamless service.
But is it possible for the hospitality industry to prepare for such technological
complexities?
That’s where we come in.
As Experience Specialists through technology adoptions, we help our clients
attain that edge.
Welcome to the world of AGC offering reliability, stability and a clear
technological vision assisting you in deriving benefits from
telecommunications solutions wearing the hat of a hospitality specialist.
3. AGC NETWORKS -
THE EXPERIENCE
SPECIALISTS
With over 25 years of rich experience in providing world class technology
solutions to the customers to enhance their customers experience, AGC in
its true sense is an “Experience Enabler”. We strongly believe in customer
delight and one of the distinguished ways that AGC delivers the same is
through strong global technology alliances and geographic reach. That’s
why we have partnered with 65 technology providers and are spread in
every continent from Australia and New Zealand to the Americas.
AGC Networks’ solutions address a large portion of hospitality business’
requirement in the areas of Unified Communications, Network Infrastructure,
Data Centers and Business Applications and we deliver customized
solutions in these areas with a strong passion and commitment. In delivering
the same, we have over the years built strong skill sets in technology and
more importantly an understanding of our customer’s business.
Approximately 75% of AGC’s workforce is technically skilled to deliver
customized solutions to meet complex customer business requirements
largely leading to improved bottom lines.
We strongly believe that the best way to visualize a solution is to get an
immersive experience. Being the first to realize this we have translated it into
state of the art “Customer Experience Center (CEC)”, which is a true
testimony to AGC's belief in demonstrating the solutions that we integrate.
At AGC CEC we create live environments and real scenarios for hospitality
industry to demonstrate solutions that meet your specific requirements.
AGC’s endeavor is to deliver a WOW experience to you and your customers
during their visit.
Today, as true Solution Integrators, we have become an integral part of any
customer engagement lifecycle and AGC engagement starts as early as the
consulting and design phase and ends with the re-engineering phase thus
completing the customer engagement lifecycle on an “end-to-end” basis.
4. AGC Hospitality
AGC NETWORKS
SOLUTIONS
STACK
Whether a newly built or a historical property, your competitiveness depends
on your ability to deliver consistently high service levels and personalization to
exceed your customer’s expectations. Your hotel enterprise needs
technology which can help you deliver unmatched services and make your
customer’s stay a memorable one. AGC's technology specialists are there for
you to design and implement the same.
We offer solutions that address areas of utmost importance to the Hospitality
industry as they enable-
1. Enhanced guest experience
2. Improved operational efficiency and reduced costs
3. Provide security and crisis management solutions
1. Solutions that Enhance the Guest Experience
AGC Networks’ solutions help you enrich guest experience from the moment
they step into the hotel with solutions like:
• Centralized Background Music Systems: AGC’s Centralized
Background Music Systems take care of multiple zone music in different
areas of the Hotel, i.e. Restaurants, Lobby Area, Pre-function, Swimming
Pool and more. It works on the latest Audio backbone with audio
networking using Cobranet, Digital Audio bus or Ethersound. These are
tuned to the ambient sound levels and adjust the volume accordingly. For
example at late night when the sound levels are low in the lobby, the music
is soft and the volume increases during the day to adjust with the sound
created with increased movement of people.
• Digital Signage and Way Finder: Enhance your hotel’s brand and
provide a rich guest experience by installing rich graphical images at
locations like the Lobby, Business / Meeting / Conference Centers, Spa,
etc.
• Hotel Phones and Voice Mail: A telephone system is still the primary
means by which a guest seeks services as well as information during the
stay. The Handsets can be a combination of analog, digital or IP. AGC
provides a faceplate on these handsets that matches with the Hotel Décor
and the Brand. The Voice Messaging System supports multiple languages
and Wakeup Call function.
5. • Touch Screen Devices: With customers carrying their own Smart
Touch Screen phones and Tablets, AGC offers applications that allow a
guest to carry out all self service actions from their own device. Even room
automation applications can be embedded on a hotel provided tablet,
making it very convenient and an extremely rich experience for the guests.
The Hotel Front Office will also be equipped with up-to date tablets,
making it possible for VIP Guests to process their Check-In while walking
to their respective rooms instead of waiting in long queues at the
reception.
2. Solutions that reduce Costs, Generate Revenue and improve
Operational Efficiency
As there is an increase in Meetings, Incentives, Conferences, Exhibition
(MICE) Services the demand for banquets and meeting rooms is growing
rapidly.
• Banquet Hall / Meeting Room Solutions: Your large banquet hall is
your USP to attract business. But mere size does not suffice to get
conferences and seminars organized in your premises. You need
technologically advanced solutions to meet client’s expectations. With
AGC Networks’ Solutions suite, it is possible to set up multiple screens for
various possible stage locations based on individual and combined
banquet hall sizes, interior limitation and viewing distances.
AGC provides equipments like HD cameras (wall or ceiling mounted /
motorized, hidden and exposed), projectors (even motorized and of
intensities as per your need), sound enforcing ceiling speakers and
microphones (wired and wireless). Solutions like IP addressable Individual
and combined AV Controls with wireless or wired touch panels, are
accessible from even outside the hotel. AGC's solutions integrate AV,
lighting and HVAC in a single control simplifying manageability.
• Converged IP Infrastructure: Today the Telephone, Internet, Cable TV
/ IT TV and even WiFi are considered as basic amenities. Traditionally the
hospitality industry would use separate cables and networks to provide
these services in guest rooms. Thus increasing Capex and operating
expenses significantly. AGC offers GPON Fiber-to-the-room based
solution where all services get transported on a single fiber cable. Thus
providing scalability for future and significantly reducing Capex and
operating expenses.
• Unified Billing with PMS Interface: AGC provides Unified Billing
Solutions to collate all due payments from a customer including his stay,
usage (internet, call, mini bar), room status, etc. and directly posts it into
the Property Management System (PMS) simplifying room management
for your front desk.
3. Security, Access Control and Crisis Management Solutions
Security in hotels across the globe is a key consideration. It is not just a
proposition of a 5 Star Hotel, even budget and business hotels are taking
precautions and implementing surveillance and access control solutions in
their hotels. This solution category is fast evolving and now comes with
intelligent video analytics and recorders.
• IP Surveillance: AGC deploys end-to-end surveillance solutions
including camera, network, monitors, storage and necessary applications
completing perimeter surveillance as per your requirements. These can be
integrated with applications like Video Smoke Detector, counter flow
detection, congestion detection, camera hooding, tamper detection
(cutting wires), integration with access control, etc.
6. AGC’S
PARTNERS AND
CERTIFICATIONS
AGC’S
ACHIEVEMENTS
AGC works with leading technology leaders to provide end-to-end solutions
developed specifically for the Hospitality industry.
Voice Solutions
Network Infrastructure
Security
Audio Visual and Board Room
Solutions
Avaya, Bittel, Cube Software, FCS, NEC, Telematrix,
Telesoft Labs, Telesoft
Alphion, Arbua, Avaya, Commscope, Extreme, HP,
Huawei, Juniper, Molex, Tyco
HID, IndigoVision, Sony, Verint
AMX, Beyerdynamic, Bosch, Christie, Crestron,
Crown, Digivalet, JBL, Sanyo, Symon
AGC Hospitality
• Passport Scanners: Build a positive customer experience through
guided Check-in. Your guests must not be kept waiting to get their
documents like ID card and passport scanned at the front desk. AGC offers
solutions which capture accurate data and updates it in hotel PMS. The
application also generates “C” Form as per Government requirements and
even ensures validity of Passports, IDs and Visas (counter fraud) from a
single application.
• Smart Alert: In times of crisis the duty manager has to immediately notify
all the guests, security, general management and others. Carrying out this
work manually in a stipulated time may not be possible. The Smart Alert
Solution from AGC can take an input manually or from a software
application and initiate a blast dial. In this either a pre-recorded
announcement or a new announcement can be recorded on the fly. The
System will dial out to all users in matter of minutes and play the
announcement. This can also be triggered by an SMS.
Solutions from AGC helps clients improve Customer loyalty, thereby room
occupancy resulting in improved business.
We have helped the largest chains, the smaller brands-international as well
as domestic hotels, differentiate themselves. We have helped our clients to
consolidate and reduce overall Infrastructure costs while enhancing solutions
enriching their stay, security and access control.
With more than 65 OEMs helping us customize solutions as per your need
we have more than 120 hotel installations in India including most of the
premium Hotel Chains.
7. GLOBAL
FOOTPRINT
SINGAPORE
AUSTRALIA
> Melbourne
> Sydney NEW ZEALAND
> Auckland
KENYA
> Nairobi
SOUTH AFRICA
> Johannesburg
SRI LANKA
> Colombo
Global Headquarters
USA
> Dallas
UK
> London
UAE
> Dubai
SAUDI ARABIA
> Riyadh
PHILIPPINES
> Manila
Canada
Costa Rica
Argentina
Nigeria
INDIA
> Mumbai
> Bangalore
> Bhopal
> Bilaspur
> Chandigarh
> Chennai
> Gandhinagar
> Gurgaon
> Guwahati
> Hyderabad
> Kochi
> Kolkata
> Lucknow
> Nagpur
> New Delhi
> Pune
> Surat
> Vadodara
ABOUT AGC
AGC Networks Limited is a Global Solutions Integrator in Unified
Communications, Network Infrastructure, Data Center & Virtualization and
Enterprise Applications. We deliver technology based solutions across
quadrants and applications that are layered with a spectrum of services to
clients in verticals like BFSI, IT/ITes, Manufacturing, Hospitality and
Healthcare. These customized business solutions help organizations to
accelerate revenue growth, increase market penetration, optimize operating
costs and improve employee productivity by embedding technology
solutions in their business processes. Enabling superior customer
experiences through value added services and offering the best returns on
technology investments is AGC’s commitment to its clients. AGC partners
with global technology leaders like Avaya, Juniper, NICE Systems, Aspect,
Verint, HP, Polycom, Cisco, Microsoft, NEC, Sony, Plantronics, EMC,
Dialogic, NetApp, Checkpoint and Jabra among others. AGC Networks is a
subsidiary of Aegis Limited, an Essar Enterprise.
