iLumio - next generation hotel technology
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What is iLumio? Digital transformation of hospitality Our goal is to transform a standard hospitality and guest experience into a unique, modern and digital level. We believe that this transformation has started and is impossible to be stopped. Guest are seeking for new technologies in hotels. More and more often their choices are triggered not by the nice interiors for room sizes only by technological amenities.
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iLumio - next generation hotel technology
- 2. Hotel guest life cycle digital transformation of hospitality Booking Check-in Arrival planning visit Moving around Check-out Mobile Key Mobile Payment Atractions nearby
- 4. Next generation hotel technology products portfolio
- 6. • Most advanced digital hotel guest service system available on guest mobile devices • Full guest life cycle app covers all journey steps from booking until checkout • An alternative to standard booking system (like booking.com) – in app booking without commission • Integrated with various hotel system including OPERA and mobile key from Assa Abloy, Salto, Hafele • complex functionality and flexible modular architecture • attractive design and easy to use interface Since Hilton's introduction of digital check-in with room selection last July, HHonors members have digitally checked in more than 5 million times to date. iLumio Mobile Concierge "Just like you choose your seats on an airline, you get to choose the room you want" Geraldine Calpin, senior vice president and global head of digital at Hilton Worldwide.
- 7. iLumioMobileApp mostwantedfunctions Mobile key Check-in Mobile payment & Check-out Pre check-in Loyalty program Gathering information about the guest for future marketing Saving costs regarding staff work Saving costs on door cards and potential failures Building a strong bond with the customer Automating the whole process with saving costs Functions Benefits
- 9. iLumio Mobile Key 300 000 BLE door has been installed by Assa Abloy in 2016. 3% of these doors were opened by a mobile key. This numer is dynamicly growing. The growth is forced by large hotel chains like Marriott, Hilton, Starwood. integrated with: 1960 1980 2000 Nowadays
- 12. • Touch-display information • GUEST RECOGNITION based on beacons or movement (camera, sensors) • 3d maps of Hotel with indoor navigation (WAYFINDINING) • Real-time collaboration (VIDEO CONCIERGE) • Reservations of services iLumioSmartDigitalSignage mostwanted functions
- 14. iLumio TV is a multimedia and digital entertainment center for the guest in the room. iLumio TV is a powerful tool to promote and resale hotel services as an additional source of revenue for hotels What is iLumio TV?
- 15. iLumio TV webOSiLumio TV STB (Set-Top-Box) The system operates on selected LG TV models with the webOS 3.0 platform and does not require any additional external devices (STB). The source of the channels can be both either IPTV network (IP infrastructure required in each room) or standard head-end (DVB-T, DVB-C, DVB-S, analog) which provides the channels via a coaxial cable. The system operates on every brand of hotel TV (LG, Samsung, Philips) and it is based on STB device. The source of the channels is IPTV network. The product is recommended for hotels with an IP infrastructure which are looking for advanced and interactive TV system.
- 18. What is iLumio Valet? • iLumio Valet is a mobile application dedicated for the hotel tablets located in the room • It is the most advanced product on the market in the area of digital guest service • Allows for an efficient management of room automation and communication with staff during the stay. • Room service ordering, room status info,
- 19. iLumio Valet
- 21. iLumioVideo Concierge makes the impossible ->possible The ability for the guest to communicate with the hotel is one of the key aspects in modern hospitality. It has an affect on improvement of guest satisfaction and creates a tight bond. Now You See Me — Video Chat Improves The Customer Experience Well-Targeted Video Chat Drives Revenue, Improves Efficiency, And Increases Customer Satisfaction – Forrester Research
- 22. iLumio CMS flexible content management and analysis tool
- 23. iLumio CMS iLumio CMS – content management system for administrators and marketing department is an easy-to-use and remotely configured management tool. Makes configuration and content management fast and intuitive. Provides set of ready reports and simple analytic tools. Raw data might be delivered to any Data warehouse or data mining tool for deeper analysis. All content can be input in multiple languages
- 24. Why iLumio 1. iLumio is a comprehensive platform covering all aspects of hotel technology (on every screen) 2. iLumio works in 15 000 hotel rooms 3. iLumio is integrated with the most popular hotel systems 4. Experienced in over 60 projects for hospitality 5. iLumio is a certified partner of LG, Oracle, Assa Abloy, Salto any many others 6. iLumio is produced by a stable company, listed on Warsaw Stock Exchange 7. 400 employees - Experienced, creative management team and top IT specialists 8. Certified local representatives in Australia, Slovakia, Czech, Slovenia, Germany, Croatia, Greece, Poland, Russia, Turkey 9. Highest standards of data security – NBD Bank in Dubai partner and Standard Chartered Bank in Singapore, telco operators partner: Orange, T-Mobile, Virgin Mobile 10. Global presence in: EU, US, MENA, Australia, Asia, LatAm
- 25. Thank you for your time! Global Headquarters Zyczkowskiego 20 31-231 Krakow tel.: + 48 12 252 34 00 office@ailleron.com www.ailleron.com Branches Poland Warszawa, Rzeszow, Bielsko Branches Global USA / Boise, Dallas Australia / Sydney, Brisbane United Kingdom / London UAE/Dubai www.ilumioapp.com
Editor's Notes
- Our goal is to transform a standard hospitality and guest experience into a unique, modern and digital level. We believe that this transformation has started and is impossible to be stopped. Guest are seeking for new technologies in hotels. More and more often their choices are triggered not by the nice interiors for room sizes only by technological amenities
- Our unique, comprehensive platform is covering all aspects of hotel technology (on every screen)
- I would like to quote Geraldine Calpin – vice president and global head of digital at Hilton worldwide: "Just like you choose your seats on an airline, you get to choose the room you want" The same transformation is happening now in the hospitality. We want to check in to the hotel in the app, we like to choose favourite room- the exact room number not only the room standard. We like to do it fast and easy at the most convenient time for us and we are willing to pay a bit more for those privileges. We supply guest DIGITAL journey from A-Z In a simple words: your whole journey is organized and kept in your mobile phone
- Based on our experience and our Clients suggestions we believe that the most wanted and most important functions in digitizing hospitality are the one mentioned on the slide.
- I would like to add a few more commets to the Mobile Key function
- We almost don’t remember anymore about standard door key or old fashioned Vingcard . We could barely find it in good hotels. Currently we are facing a new wave of change. We will soon move from magnetic card to mobile key. The revolution has already started. As you can see on a example: 300 000 Bluetooth low energy doors were installed in 2016 just by one company and 3% were opened with a mobile key - surveys and predictions clearly says that this year this number will grow up to 15%+ and next year even double this amount. We are certified partner for top digital locks producers like Assa (Vingcard) , Salto, Hafele and others
- Digital screens are everywhere, they become a standard element of any interior. We are getting used to them as much as we got used to our mobiles
- Digital signage systems are changing they want to become smart, interactive, more human friendly, they want to know and inform before we ask. For iLumio digital signage systems are very important part of portfolio. The number of projects for hotels is growing dynamically y2y. Hoteliers are following retailers and are interested with the potencial of interactive, touch screens.
- Finally one of the core products in portfolio very well known in hotels
- iLumio TV is a powerful tool which provides not only hotel TV and in room entertainment but also a tools to promote and resale hotel services as an additional source of revenue for hotels
- You could find 2 solutions in our portfolio: iLumio TV is an IPTV system based on Android Set Top Box. It’s the most advanced and interactive system working on every hotel TV. iLumio TV webOS based on LG web platform called webOS 3.0. Recomended for less demanding hotels, doesn’t require IP.
- LIVE DEMO STB: We are welcomed by personalized welcome screen with our name, attractive design and hotel photos and logo Functionality is very large , starting from the most common functions like: Full HD liveTV and internet TV which is used more often by guests month by month – as an example – we all have seen the expansion of Netflix throughout last 2 years. Acess to Internet functions like web browser so the guest can surf the web anytime Apps, games, music, VOD, PayTV Our uniqe remote has a gyroscope which is used to play games, let’s have a look (pokaż angry birds jak grac) Hotel functions like: All the information about the hotel, type of rooms and nearest attractions for the guest are right here Services: Personalized marketing campaigns, automated and triggered by guest behavior in the system Reservation of services in the hotel like book a table in the restaurant, reserve you SPA treatment Pay Internet acess
- This one is a game changer and personally my favorite: Advanced in room application Complete automation of every type of appliances in the room in one device fully controlled by guest.
- Of course the system is integrated with BMS in order to provide best possible service for the guest but is also optimizing hotel staff work – it’s a Win-Win situation
- Dominika: Screen musi wyciąć marketing żeby nie było tła(niebieskie, białe rogi) Tekst jeszcze dopracuj -done
- Video communication is one of the top trends in technology recognized by Forrester as on of the „must have” In iLumio Video Concierge we provide simple, two-ways communication between hotel and the guest. Video Concierge is avaiable for guest at any time before the journey and during stay but also when guest is not in the hotel. Tailored service easily accessible is a nice experience for demanding guest. One Concierge can handle the entire chain and respond on call from different properties which reduces maintenance costs and helps to manage the relation with guest better.
- Simplicity and organization is the key to success – with iLumio CMS marketing department can change the content anytime from anywhere within a couple of clicks. It is also a great tool to control and monitor all systems in realtime.
- Modern, flexible and complete hospitality platform, working in over 15 000 rooms, integrated with the most popular hotel systems, certified by the most recognisable hospitality brands.