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User Experience: Research, Design, Process, and Workflow

  1. 1. User Experience Research, Design, Process, and Workflow Diana Harrelson M.S. Cyber Anthropologist User Experience Researcher & Designer The Planet 1
  2. 2. User Experience? ISO 9241-210 a person's perceptions and responses that result from the use or anticipated use of a product, system, or service 2
  3. 3. Research Analysis & Planning Strategy / Objectives Needs / Requirements 3
  4. 4. Strategy / Objectives Discovery and Scope • Stakeholder Meetings • Who, what, when, where and how does this system touch others • Competitive Analysis • Vertical and Horizontal • Best Practices • Innovation • User Research • Field Studies • Interviews / Surveys • Feedback • Guerilla Perspective 4
  5. 5. Needs / Requirements Documenting with Purpose • User Profiles • Who are your users? What do they do? Why do they do it? • User Scenarios • What do users need? How would they prefer to do what they do? • Functional Specs / Requirements Documents • Combines business and user needs to create a working document from which development can start and evolve 5
  6. 6. Informed Design Architecture / Functionality Usability Usability Testing Review Structure Interaction 6
  7. 7. Structure Establishing a Foundation • Conceptual Models • What is expected? • Above and Beyond <- Innovation • Information & Workflow Design • Produces a visual perspective • Gives first view of size, process, and flow • Brainstorming • Sketching / White boarding / Story Boarding / Thumbnails • High Level • Collaborative 7
  8. 8. Interaction Getting into the Details • User Interface • Wireframing • Guidelines • Page level structure, workflow, design, functionality • Interaction Design • How elements on the page work • Great place to innovate • Prototyping • Showing how wireframes and interaction design come together • Tests before development 8
  9. 9. Implementation Developing / Designing Usability Usability Testing Review Coding Testing 9
  10. 10. Implementation UX Role in Agile Implementation • Presents / iterates wireframes & prototypes • Continually interacts with team • Advocates for the user • Usability Reviews / Tests • Final Acceptance 10
  11. 11. Who uses UX? It’s for Everyone • Participatory Process • UX is a team effort • UX principles reach all parts and stages of product / service development and design • UX professional is the teacher, guide, thought leader, and innovator of UX principles for the rest of the team 11
  12. 12. Take Aways What does a UX professional add? • Gets Buy-in • Sets Direction • Establishes Foundation • Implements Creativity and Innovation • Advocates for the User • Quality, Consistency, & Usability 12

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