A team of certified Salesforce developers, a deep knowledge of modern software development technologies, an in-depth expertise with the Salesforce platform, critical thinking skills, and a careful analysis of clients' business problems - these are only some of the several things that characterize our approach to Salesforce projects. Review this presentation for a deeper look into our SFDC capabilities. For more information, please visit http://www.softheme.com/salesforce.

1. Softheme™
Salesforce Development
and Integration Services
* Salesforce, Force.com, Sales Cloud, Service Cloud, Chatter, Visualforce, AppExchange, and others are trademarks of salesforce.com, inc. and are used here with permission.

2. Salesforce Development Services
• Web development: Visualforce,
Sites, Pages, public knowledge
base, customer and partner
communities, implement Chatter
• Custom app development: Apex,
Classes, Triggers, Controllers,
Scheduled and Batch jobs, SOQL,
SOSL, DML
• Refactoring & optimization of
customers’ existing applications,
test covering, code audit
• AppExchange development:
create, update, and maintain
AppExchange packages; deploy
(publish) apps, manage
packages, create end-user
documentation
• Mobile development: mobile
integration, Salesforce1
implementation and
customization

3. Salesforce Integration Services
• Develop bridges between Force.com
and server applications or standalone
applications, developed employing C#,
Java, PHP, Ruby, Python, to name a few.
• Integration with social networks,
including Facebook, LinkedIn, Twitter,
Google+
• Integration with 3rd party services like
Google products, Marketo, Dropbox,
and others.
• Payments processing using different
services like Authorize.net, PayPoint,
and Ixaris.
• Add integration using
Salesforce API:
 SOAP API
 REST API
 Bulk API
 Metadata API

4. Our Salesforce Team
• A growing team of highly qualified and constantly learning developers
• Most of them are Salesforce Certified Force.com Developers
(exam DEV-401)
• All of them have experience working with at least two high-level
development languages (for example C#, Java)
• English is the main work language
• Team is able to rapidly grow by 2-3 times in size
• All developers are prepared for business trips if required

5. Our Salesforce Projects
• 10 ongoing developments
• Mandatory quality assurance,
including automated (unit,
functional, integration) and
manual testing
• Involved in all types of
development, integration,
and ongoing support
Domains we have worked with:
Automotive
Document sharing /
collaboration
Financial services
Non-profit organizations
Retail

6. Cooperation Models
We offer any of the worldwide standard models of cooperation or any of their
mixes. These are the 3 most popular models, with T&M being the most requested:
Fixed Price
• Clarifying the details of the
project
• Determining the amount
of work
• Establishing the budget
with a fixed price and a
deadline
• Good for short-term
projects with detailed
specifications in place
Time & Materials
• Agreeing on the number of
allocated resources and a
timeline
• Paying only for the actual time
spent by the team, at the end of
each month
• Effective for projects with too
many unknowns, when it is
difficult to estimate the required
resources and timeline
Fixed Team
• Allocating a team of pro’s to
work 100% of time on your
projects on a long-term basis
• Payments are due monthly at
the end of each month
• Enables selecting the team
members per your specific
requirements, managing them
as the extension of your in-
house team

7. Case Study:
Cloud Management System
for an International Finance Company

8. Case Study: Finance Company
Overview
• Client: A leading international
company providing financial services,
headquartered in the UK.
• Project: Implementation of a cloud
solution that allows agents to analyze
and effectively process money
operations.
• Activities: Architecture design,
planning, development, QA, resolving
issues, documentation.
• Timeline: 2011 – present
• Technologies used:
 Salesforce, APEX, Visualforce
 JavaScript, jQuery
 C#, WCF
 J2EE
 Streaming API, SOAP Web
Services, Metadata API
 Service Cloud, Public Knowledge
Base
 Jenkins, Ant, GO
 Atlassian JIRA, Crucible,
Confluence

9. Case Study: Finance Company
The Challenge
Softheme’s long-term partner is a British company that is providing financial
accommodations around the world.
Softheme has provided outsourcing help for this company related to the
development of a highly optimized solution:
• Business applications
• Website
• Cloud CRM for the agents
• Mobile versions of customer applications
The cloud solution is meant for the customer relationship management software
(CRM) that is synchronized with a general web service and a database.

10. Case Study: Finance Company
The Solution
Softheme set up two departments in Kyiv responsible for development:
1. Back-end team: responsible for the development of the C# web service.
The service is using SOAP API to connect to Salesforce and keep
synchronization.
2. CRM team: responsible for developing the cloud service. The developers
have created their own web client for the WCF service to setup a bridge
connection.
Currently, the CRM team consists of six people plus several QA’s.

11. Case Study: Finance Company
The Solution
Softheme implemented the following:
• Projecting, developing, and supporting of a well-documented Apex code
• Developing a high-performance web service client for the bridge
connection with C# .NET web service
• Architecture optimization
• Database optimization and extension
• Easy and understandable reporting and analytics
• Extending the project with Service Cloud features: Live chat, Customer
Portal, CRM Call Centre
• Writing wiki documentation and user guides for using the CRM, for
customer service agents and managers

12. Case Study: Finance Company
The Outcome
1. Softheme has experienced working with globally distributed international
teams and departments of different levels and has been involved in the full
cycle of software development of different devices.
2. Softheme used the Agile methodology and related instruments to have a
perfect collaboration with the product owners and business analytics on
the client’s side.
3. The developed solution is successfully being used by the company’s agents
and managers. It allows for the processing of thousands of financial
operations to be done quickly every day in six countries in different parts
of the world. The system brings a huge profit to the product’s owners and
keeps growing rapidly.

13. About Softheme
Softheme® is a trademark of Software Outsourcing House Int., an international
group of companies dedicated to investing in Ukraine’s IT outsourcing industry.
We provide cloud, desktop, web, and mobile software development; along
with independent software testing and QA, remote system administration, and
Internet marketing outsourcing. We are recognized as the Technical Talent
Company that knows how to hire and retain prominent IT specialists.
Contacts
www.softheme.com
+1-202-657-5672
business.softheme
info@softheme.com