Oracle Open World 2012

1. CON9697 - Mobile Solutions
for Siebel CRM
Raj Aggarwal – Oracle
Darshan Kumar – Oracle
Satish Chowdary - Wipro
1 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

2. Safe Harbor Statement
The following is intended to outline our general product
direction. It is intended for information purposes only, and may
not be incorporated into any contract. It is not a commitment to
deliver any material, code, or functionality, and should not be
relied upon in making purchasing decisions. The development,
release, and timing of any features or functionality described for
Oracle s products remains at the sole discretion of Oracle.
2 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

3. Program Agenda
§ Next Generation Mobile Applications
§ Connected and Disconnected Mobile Applications
§ Siebel Mobility Roadmap
§ Demo
3 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

4. Next Generation Mobile
Applications
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5. Next Generation Mobile Applications
CRM Anywhere, Anytime
Connected Mobile Support Disconnected Mobile Support
Connected Mobile CRM Desktop* Disconnected Mobile
Siebel CRM
*Available today
5 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

6. Siebel Mobility - CRM
Existing Solutions available – 8.x platform
CRM Desktop
ü Embed CRM data in desktop applications
ü Unified calendar, tasks, and contacts
ü Offline access to CRM data
ü Enforce business rules for data entry
ü Increase user adoption
ü Minimize training costs
ü Configurable
6 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

7. Siebel Mobility
Siebel CRM Desktop for Lotus Notes
Siebel CRM Desktop for Lotus Notes
ü Extends functionality to Lotus Notes
ü Available in Innovation Pack 2012
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8. Connected and Disconnected
Mobile Applications
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9. Mobile Solutions
Value Proposition
ü Leverage existing meta-data
ü Extensibility
ü Native Device Integration*
ü Device independent
Processes
ü Field Sales and Service
ü Consumer Goods and Pharma
Solutions
Deliverables
ü Connected Mobile Tablet/ Smartphone
ü Disconnected Mobile Tablet/
Smartphone*
9 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

10. Siebel Mobile Application – User Experience
ü Same look and feel for connected or
disconnected application
ü Mobile Application on Mobile devices
only
ü Native Device Integration
ü Email
ü GPS – Location Based Services
ü One touch dialing
ü Signature Capture
ü Multi touch gesturing
ü Portrait/Landscape Configuration
ü Icons instead of Labels
ü Swipe on Lists
ü HTML5/CSS level 3/JQM
ü UI Extensibility
ü Symbolic URL Integration
10 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

11. Mobile Solutions
Service Flow
1 Plan Day Tasks 2 Plan Customer Site Visit 3 Guided Work Order View
6 Close out work Order 5 Part lookup and Order 4 Collaborative Troubleshooting
11 Copyright © 2012, Oracle and/or its affiliates.20 Oracle reserved.
© All rights Corporation – Proprietary and Confidential

12. Siebel Mobility Roadmap
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13. Mobility Roadmap
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14. Mobility –Buzzwords
HTML5 Enterprise Deployment
Mobile Strategy
Hybrid BYOD
Native
Device
Apps Store Management
Market share
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15. HTML5/Hybrid/Native
Native HTML5 Hybrid
Native Look and Feel (LAF)
Camera Integration
PIM Integration
Offline Storage
Location Services
15 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

16. Mobility Roadmap
Mobile Solutions
Mobile Framework
ü ADF Mobile
ü Hybrid solution to support device
specific integrations
ü Tablet and Smartphone
ü Support for iOS, Android, Windows
ü Offline business rules
ü Sync and conflict resolution
Industry Specific Disconnected Solutions
ü Pharma Sales with edetailing
ü HTIM Field Service Solution
ü Consumer Goods
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17. Demonstration
Connected and Disconnected Mobile Applications
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18. Behind the scenes
Desktop Controls Mobile Controls
Open UI Framework
Tools/SRF Web Templates Server Scripting Server Integration
18 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

19. DEMONSTRATION
D E M O N S TField ServiceIMobility
RAT O N
Warranty Setups
19 © 2012 WIPRO LTD | WWW.WIPRO.COM

20. Execution (Parts Available /Shipped to Customer)
Ken Bruce, Field Service Engineer
He handles the equipment repairs
He logs into Siebel using iPad and sees
Ken received a notification the activity on the home page
that the activity has be 2 He then drills down on the activity
assigned to him 1 3 and verifies customer details and
confirms the appointment with
customer
8
He closes the SR and
4 He checks the route details and
sends a survey to
updates the activity as in transit and
customer
5 start the Travel clock
He reaches the
7 6 customer site and stop
He performs the repair the travel clock and
He stops the labour starts labour clock
and replaces the
clock and enter parts
necessary parts from his
details and generates
trunk/shipped by Service
the invoice/repair
HQ and capture images
summary
of failed parts and if
needed he does a
20 facetime chat with expert
© 2012 WIPRO LTD | WWW.WIPRO.COM

21. Activities Home
Barcode Maps
Facetime
Camera
21 © 2012 WIPRO LTD | WWW.WIPRO.COM

22. Graphic Section Divider
22 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

23. Maximize Your OpenWorld Experience
Key Upcoming CRM Sessions
ID Session Title Date/Time Location
Unleash the Power of “Open UI” Wednesday, Oct 3 11:45 AM Moscone West Room
2010
User Interface Innovations with the Tuesday, Oct 2 10:15 AM Moscone West Room
New Siebel “Open UI” 2009
Driving Great Customer Experiences Monday Oct 1 4:45 PM Moscone West Room
with Siebel Service Applications 2014
Best Practices for Upgrading Your Monday, Oct 1 3:15 PM Moscone West Room
Siebel CRM Implementations: 2009
Customer Successes
23 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

24. Maximize Your OpenWorld Experience
Key Oracle CRM Activities
• 25+ LIVE Demos: DEMOgrounds, Moscone West, Aisle 3800
Oracle Red Lounge, Moscone North upper lobby
• Mobility/Open UI: Moscone West, Booth #3205/3206
• Meet the Experts: Applications Lounge, Moscone West - 2001A
– Oracle Fusion CRM: Tuesday, 5:00 – 6:00 pm
• CRM Social Reception: Howard Street Tent
– Tuesday, 6:00 – 8:00 pm
– Tickets at CRM Pavilion, Booth #3837
24 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

25. Stay Connected
Read
blogs.oracle.com/CRM
Watch
youtube.com/OracleCRM
Follow
twitter.com/OracleCRM
Join
facebook.com/OracleCRM
Learn
oracle.com/CRM
Use and Follow #OOW12CRM for LIVE UPDATES during the conference
25 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

26. Graphic Section Divider
26 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

27. Safe Harbor Statement
The preceding is intended to outline our general product
direction. It is intended for information purposes only, and may
not be incorporated into any contract. It is not a commitment to
deliver any material, code, or functionality, and should not be
relied upon in making purchasing decisions. The development,
release, and timing of any features or functionality described for
Oracle s products remains at the sole discretion of Oracle.
27 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

28. 28 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

29. 29 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.