No single vendor can own the future of work
All evidence suggests that people crave more autonomy and a sense of purpose at work, and that more of each is good for both business performance and employee motivation. The rise of social platforms over the last decade has given us a glimpse of the possibilities: There is something unexpectedly organic about ecosystems of people and wires. They produce an unforeseen level of connectedness that is both lateral and empowering. But in most large organisations, the lack of a coherent ‘Future Of Work’ tech strategy thwarts any real progress. You cannot decentralise accountability and expect front-line employees to make good decisions if you do not provide them with rich data insights. And you cannot support agile, intuitive ways of working if enterprise systems reinforce brittle processes and traditional, centralised planning. Practically, how do you do this? We’ll share insights from the trenches of building an new type of digital workplace hub, one fit for the future of work.
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No single vendor can own the future of work
- 1. No Single Vendor Owns the Future of Work @CerysHearsey / @Postshift
- 4. A bit about me Head of Consulting @PostShift My job: make complex thoughts into simple projects
- 5. (Unsurprisingly) The future of work changes everything… ‣ customer engagement ‣ products & services ‣ enterprise IT ‣ business models ‣the nature of the firm
- 6. SOCIAL TECHNOLOGY ‣Social Business strategy ‣E2.0 / SocBiz platforms ‣Use cases / process surrounds ‣Adoption & awareness social tech as the entry point ORG DESIGN ‣Agile / podular teams ‣Networks and communities ‣Open / data-driven working ‣Customer / market pull SOCIAL TECHNOLOGY FUTURE OF WORK ‣New roles and tasking ‣Network-centric leadership ‣Business model innovation ‣New business structures ORG DESIGN SOCIAL TECHNOLOGY
- 8. Structure • Decentralised • Resilient • Adaptive & Emergent • Networked • Service- oriented Culture • Open • Customer- centric • Innovative • Experience-led • Purposeful Practice • Agile & Iterative • Data-driven • Collaborative • Task-focused • Podular Digital needs new organisational attributes Leadership • Curious • Situational • Inclusive • Serving • Connected
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- 11. Most large orgs lack a future of work tech strategy
- 12. Orgs are simplifying (or trying)
- 13. Its almost like we re-wound to 2005…
- 14. Problem 1: what tool to use when?
- 15. Problem 2: poor user experience when crossing tools
- 16. some of our workforce expects faster-paced change… how can we cope with that?
- 17. speeds Synchronous • Chat • Real-!me collabora!on • Co-ordina!on Semi-synchronous • Messaging • Social Networks • Project collabora!on Asynchronous • Storage • Search • Documenta!on • Long-term collabora!on
- 18. scale/intimacy Macro: cruising and surveying networks • Exper!se loca!on • Topic-based filtering • Search & find Meso: personal networks & loose !es • Signals & sharing • Status updates • Messaging • Recommenda!ons Micro: finding people and working together • Collabora!on • Co-working • Private messaging & chat • Real-!me presence
- 19. Building a layered ecosystem
- 20. Layer 1: the Hub
- 21. Layer 2: enterprise-level solutions
- 22. Layer 3: team point solutions
- 23. Layer 4: individual productivity tools
- 24. Layering up
- 26. Use cases using the right tool for the right job
- 27. but this still doesn’t go far enough in creating an ecosystem for the future of work
- 28. Double click to edit... 28 As a leader, I need to share industry informa!on and ideas with a wide network, so that I can help people understand the market and our compe!tors be"er. As a HR specialist, I need to support the crea!on of agile teams with appropriate policies and governance, so that the organisa!on can have the flexibility to innovate and grow. As an employee, I need access to a full skills and capabili!es catalogue, so that I can iden!fy informal learning opportuni!es. example capabilities
- 29. four approaches to defining target organisational capabilities
- 30. 30
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- 35. the future of work requires a holistic view Core Systems Master Data S’ware Services/ Processes Skills/ People Products Capabilities
- 36. a final thought
- 37. Double click to edit... 37 the shadow org: your future firm