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10 years of IBM Connections

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10 years of IBM Connections

  1. 1. Berlin, October 16-17 2018 10 years of IBM Connections: A s t o r y o f p l a n n e d a c t i o n s a n d u n i n t e n d e d c o n s e q u e n c e s Prof. Dr. Petra Schubert Söhnke Grams University of Koblenz-Landau
  2. 2. © 2018 Center for Enterprise InformationResearch Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 2 www.ceir.de integrated-business-design.com "Our goal is to conduct high quality research in the area of IT-enabled business change and the digital workplace." “Realising the digital workplace” CEIR & IBD ... leveraging two decades of evidence-based research and industry analysis… to support companies in the design of their Digital Workplace and to help them to bring collaboration to the business
  3. 3. © 2018 Center for Enterprise InformationResearch Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 3 Florian Schwade PhD Candidate Research Assistant Social Collaboration Analytics Petra Schubert Professor Director of CEIR Business Software Söhnke Grams PhD Candidate & Manager UCT Benefits of ECS Susan Williams Professor Director of CEIR Social Informatics Clara Nitschke PhD Candidate Research Assistant Sociotechnical Change Julian Mosen PhD Candidate Research Assistant Social Business Documents Mike Reuther Research Assistant Social Process Mining Patrick Nitschke PhD Candidate Research Assistant Internet of Things Berit Gebel-Sauer PhD Candidate Research Assistant Information Integration Jan Kiesewalter Student Assistant Media and Information Design Carolin Wambach Student Assistant Project Support Simon Meier Student Assistant UniConnect Platform Manager Sebastian Bahles Student Assistant Communication Manager Johannes Glitsch PhD Candidate Research Assistant ECS Use Cases
  4. 4. © 2018 Center for Enterprise InformationResearch Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 4 CEIR IBM GIS AG MORE THAN 35 UNIVERSITIES BACKGROUND OFTHEUCT • The University Competence Center for Collaboration Technologies UCT was founded in 2010 • A joint project of IBM Deutschland GmbH and CEIR • Operation of the collaboration platform UniConnect, which is based on IBM Connections and hosted by CEIR • UniConnect is available to academic institutions worldwide to support both internal collaboration projects as well as projects that bring together researchers and industry partners
  5. 5. © 2018 Center for Enterprise InformationResearch Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 5 35 Universities and their research partners on UniConnect
  6. 6. © 2018 Center for Enterprise InformationResearch Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 6 University of Koblenz-Landau TU Ilmenau University of Armed Forces Munich University of Munster TU Berlin HS Karlsruhe HTW Chur (CH) HS Wedel HS Offenburg University of Zürich University of Würzburg HS Cologne HS Reutlingen University of Bamberg HS Würzburg-Schweinfurt HS Hanover HS Stuttgart University of Lüneburg RWTH Aachen TU Munich University of Jena TU Darmstadt HS Weserbergland HS Ruhr West HS Nordwestschweiz University of Duisburg-Essen University of Stuttgart Karlsruhe Institute of Technology (KIT) University of Erlangen-Nuremberg University of Hamburg Trinity College Dublin (IR) Hasso-Plattner-Institute Potsdam University of St. Gallen University of Mannheim Euro FH Hamburg 35 Universities and their research partners on UniConnect
  7. 7. © 2018 Center for Enterprise InformationResearch Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 7 Blogs Forums Notification Profile Community Task Management Bookmarks Docs Micro-Blogs Wikis Kudos Suite Polls and Surveys Groups App SoNBO Explorer Content Dashboard IRESS Visualizer IoT Middleware UniConnect – An IBM Connections Platform for Academic Institutions
  8. 8. © 2018 Center for Enterprise InformationResearch CEIR Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 8  Purposes: 1. Actual use of the platform for collaborative work 2. Research (measuring, observing, software testing)  Target groups: 1. CEIR (our core research team), 30 people 2. Researchers at University in Koblenz 3. Students at University in Koblenz 4. All Universities in the DACH area 5. Research partners of Universities in the DACH area  A great platform for longitudinal research One Platform for Multiple Purposes and Multiple Target Groups Use Case: Teaching Use Case: Research
  9. 9. © 2018 Center for Enterprise InformationResearch CEIR Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 9 The History of the UniConnect Platform (IBM Connections) Schubert, P.; Williams, S. P. (2016): The Case of UniConnect - The Shaping of an Academic Collaboration Platform, in: Multikonferenz Wirtschaftsinformatik (MKWI 2016), Ilmenau, pp. 1-12. 1 4 9 13 16 20 26 40 -10 10 30 50 Network of networks: multipliers/service-orientation Extended network: dissemination/stability Internal network: technical/experiential TIME PROJECT HISTORY NETWORK METRICS EventsPeopleArtefactsMembersReg.UsersCommunities 04/2009 04/2010 04/2011 04/2012 04/2013 04/2014 04/2015 UCT General Manager 1 1st Meeting IBM Sponsor 1 UCT Technical Supporter 2UCT Technical Supporter 1 1st Platform (KO) UCT Technical Supporter 3 UCT General Manager 2 UCT General Manager 3 IBM Sponsor 2 IBM Sponsor 3 The Game 3rd Platform (GIS) 4th Platform (DFG Cloud) UCT Video Inauguration Celebration 2nd Meeting WI-Conf. 2013 M&C 2014 WI-Conf. 2015 3rd Meeting IBM Project Manager 1 IBM Project Manager 2 IBM Operational Manager 1 1st Website 2nd Website 3rd Website Kudos Badges 2nd Platform (IBM) 15 150 248 312 496 675 1375 1700 0 1000 2000 10 25 41 52 66 175 351 500 0 250 500 8C Model UCT Project Lead Key drivers of adoption: Use Cases, Multipliers (People), Events and Communication Usage: Communities, Users and Institutions 10/2018 NOW Social Connections > 35 members > 3000 users Unchanged > 1100 communities Unchanged Unchanged Unchanged TS4 TS5 S4 S5
  10. 10. © 2018 Center for Enterprise InformationResearch CEIR Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 10 Structured Overview of Areas of Collaboration IRESS – Identification of Requirements for Enterprise Social Software Communication Asynchronous text message Asynchronous voice message Blogs Broadcast Chat Comments, annotations Discussion forums Microblogging Video conferencing … Cooperation/Collaboration Markup of changes Ratings, rankings Screen sharing/shared desktop Shared authoring Shared workspaces User profiles Workspace awareness … Content Combination Content collection Content management Content subscription Data aggregation Data integration Document management Linking Search Tagging, Folksonomies … Coordination Document and version control Polls and voting Reminders, triggers, alerts Resource planning Roles Shared tasks User directories Workflow support … Document Management Event Organisation Human Resource Management Idea and Innovation Management Internal Communication Internal Employee Communication Knowledge Sharing Management Accounting Project Organisation Sales Opportunity and Quotation Software Development Team Organisation Workshop Organisation … Administering documents Alerting to news Conducting a meeting Conducting a poll Conducting a survey Organising a meeting Creating meeting minutes and tasks Discussing topics Documenting information Enriching information Finding an expert Joint authoring Posting news Rating information Retrieving information Sharing files Sharing information … Artefacts Social profile, file, post, page, comment, microblog, … Collaboration Actions Contribution, consumption, social, system-generated, … Software Events Create, edit, delete, read, label, share, notify, like, follow, … Use Cases Collaboration Scenarios Actions Collaborative Features (C4) SoftwareSupport Workspace (IBM Conn.: Community) Blog (IBM Conn.: Blog) Wiki (IBM Conn.: Wiki) Forum (IBM Conn.: Forums) Tasks (IBM Conn.: Activities) Files (IBM Conn.: Files) Calendar (IBM Conn.: Events) Microblog (IBM Conn.: Status Updates) … Software Modules Organisation
  11. 11. © 2018 Center for Enterprise InformationResearch CEIR Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 11 IRESS Visualizer: Analysis of Usage Data in IBM Connections Typical research community: 60% of the activities are around informing/documenting
  12. 12. © 2018 Center for Enterprise InformationResearch CEIR Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 12 IRESS Visualizer: Analysis of Usage Data in IBM Connections 80% of the events in this community are related to files
  13. 13. © 2018 Center for Enterprise InformationResearch CEIR Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 13 Focus Content & Communication People-focused Information & Knowledge Management  Document Storage  (Social) Intranet  Ad hoc Teamwork  Discussions  Central Information Storage  Lessons Learned  Functional Area Organization  Information Exchange  Global Information Exchange Focus Processes & Coordination Process-focused Business Process Support  Audit Planning  Process Optimization  Quality Manual  Cross-site Collaboration  Continuous Improvement Process  Store Management  Human Resource Management  Workshop Organization  Integrated Information Management  Integration of other Business Software Basic Use Cases  Internal Employee Communication  Knowledge Management  Project Organization  Event Management  Internal Corporate Communications  Idea and Innovation Management  Team Organization  Software Development  Workshop Organization Specialised Use Cases Information Exchange & Sharing Documents Portal Solution The Networked Enterprise Platform Project Support Efficiency Tool for Business Processes Multi-Function Integration Platform D I G I T A L W O R K P L A C E D E S I G N S © CEIR 2018 Research Projects Classes, Exercises and Seminars Supervision of Theses Student Projects UniConnect User Community SoNBO Explorer
  14. 14. © 2018 Center for Enterprise InformationResearch CEIR Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 14 Developing an Analytics Dashboard: What would Collaboration Professionals like to know? Culture 2% Affordance 4% Usage 17% Benefit 73% Disbenefit 2% Source: Results from interviews with Collaboration Professionals in leading IBM Connections user organisations in the DACH area BRECS Tool
  15. 15. © 2018 Center for Enterprise InformationResearch CEIR Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 15 Effects of a Collaboration Platform: The Benefits Tree Culture Affordance Nutzung Benefit Disbenefit Culture Affordance Disbenefit Benefit Usage
  16. 16. © 2018 Center for Enterprise InformationResearch CEIR Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 16  Did we have an explicit strategy?  We never wrote one down but we had a clear vision in mind  Conviction (collaboration is essential)  Determination (doggedness of the leaders)  Identification of Use Cases  Adoption needs time, competencies develop slowly (you cannot force it)  Bottom-up approach might be OK for small groups but not for multinational corporations!  There are many competing collaboration products, having an integrated platform is a success factor (especially at the start)  The more intense the usage, the greater the perceived benefit for the users ( benefits tree)  Outlook: Domino V10 will help us develop cool applications that make the collaboration platform even better (integration of IoT data, automation of workflows, analytics, tailored solutions that make us more competitive) Coming back to our journey - what are the key learnings?
  17. 17. I am very much looking forward to the journey that still lies ahead… … it is fun to walk the IBM Connections/Domino way!
  18. 18. © 2018 Center for Enterprise InformationResearch CEIR Social Connections 14 | Berlin, 17.10. 2018 Petra Schubert and Söhnke Grams 18  Schubert, Petra; Williams, Susan P. (2016): The Case of UniConnect - The Shaping of an Academic Collaboration Platform, in: Multikonferenz Wirtschaftsinformatik (MKWI 2016), Ilmenau, pp. 1-12.  Glitsch, Johannes; Schubert, Petra (2017): IRESS: Identification of Requirements for Enterprise Social Software, in: Proceedings of the CENTERIS 2017 – Conference on ENTERprise Information Systems, pp. 866–873.  Schubert, Petra (2018): Joint Work and Information Sharing in the Modern Digital Workplace: How the introduction of “social” features shaped Enterprise Collaboration Systems, in: Riemer, Kai; Schellhammer, Stefan; Meinert, Michaela (eds.), Collaboration in the Digital Age: How Technology Enables Individuals, Teams and Businesses, pp. 45-59, Berlin, Heidelberg: Springer, 2018. References
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