Dear students get fully solved assignments Send your semester & Specialization name to our mail id : “ help.mbaassignments@gmail.com ” or Call us at : 08263069601 (Prefer mailing. Call in emergency )

1. Dear students get fully solved SMU MBA Fall 2014 assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
These are just questions for reference . To check samples see our latest
uploads in blog archive or search assignments .
(Prefer mailing. Call in emergency )
DRIVE-Fall 2014
PROGRAM-MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3) PGDHRMN (SEM 1)
SUBJECT CODE & NAME-MU0012 – Employee Relations Management
BK ID-B1734
CREDIT & MARKS-4 Credits, 60 marks
Q1. Define Strategy. Describe the different strategy levels in an organization
(Definition of Strategy, Explain the different strategy levels in an organization) 2, 8
Answer.
Strategy
Johnson and Scholes definestrategy as “Thedirection and scope of an organisation over
thelong-term; which achieves advantages for theorganisation through its configuration
of resources within a changing environment, to meet the needs of markets and to fulfil
stakeholders’ expectations.”
Q2. What do you mean by Human Resource Information System (HRIS)? Describe the
various modules of HRIS. Discuss some of the HRIS software.
(Definition of HRIS, Explain any five modules of HRIS, Describe any three examples of
HRIS software) 2,5,3
Answer.
Human Resource Information Systems
They are online applications which enable organisations to store, track and manipulate
data according to the needs of the HR, payroll and accounts, and other operations
within an organisation. Such employee relationship management tools establish a
centralised approach to managing employees distributed across the globe. Information
on employeemanagement, career growth, performancemanagement, etc., are easier to
track and, in turn, help in managing international employees. Organisational

2. communication systems enable employees to be connected at anytime of the day,
anywhere in the world.
Five modules of HRIS
Q3. As an HR of a Company, you are asked to focus on the causes of Grievance and the Grievance
handling procedure. What according to you are the reasons of Grievance? Explain the pre-
requisites you will consider while addressing Grievance handling procedure
(Explain the causes of Grievance, Describe the essential pre-requisites of a Grievance Handling
procedure )
Answer.
Causes of Grievance
Grievancemay bedefined as a complaint or resentment againstany unjust or unfair act.
Grievance is any issue associated with an organisation or its management such as
employee discrimination or harassment by managers. There are a number of causes of
employee grievances. Some of the reasons are as follows:
Q4 Discuss the Collective Bargaining Process and its issues
(Explaining the Collective Bargaining process, Explaining the Collective Bargaining issues )
Answer.
Collective Bargaining process
Havingunderstoodwhat collective bargainingis, let us now discuss the general process involved in
collective bargaining and negotiation towards resolving employee issues. The process includes
negotiations between an employer and a group of employees to determine the conditions of the
employment. The result of the collective bargaining process is called the Collective Bargaining
Agreement (CBA). It is a type of negotiation that issued by the employees to work with their
employers.Thisfinal contractiscalledthe CBA. Figure illustrates the various steps of the collective
bargaining process. The process comprises of the following steps:
Q5 What is a Trade Union and what are its activities? Explain the functions of Trade Unions.
(Meaning of Trade Union
Describing the activities of Trade Unions
Explaining the Functions of Trade Unions )
Answer.
Trade Union
A trade union or labour union is an administration of workforce grouped together to
attain common goals such as enhanced operational circumstances.

3. Trade unions are created with the key goal of protecting the rights of the labour force.
The Indian labour market consists of three sectors:
Q6. Write a brief note on the following:
a) Trait theory
b)ERG theory
(Meaning and concept of Trait theory, Meaning and concept of ERG theory)5,5
Answer.
a) Trait theory
This theory uses traits (characteristics) to distinguish between leaders and non-leaders.
The traits associated with leadership according to this theory. The traits that indicate
strong leadership are as follows:
Intelligence: This refers to the mental ability of a person and is only a moderate
predictor of leadership. The Intelligence Quotient (IQ) of a person can be used as a
qualifier for high management jobs, but once the high position is attained, an effective
leader also displays good levels of Emotional Intelligence (EI). EI helps a leader to
empathisewith theemotions of others. Many people feel that Carly Fiorina, the ousted
leader of Hewlett-Packard, had a high IQ, but
Dear students get fully solved SMU MBA Fall 2014 assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
These are just questions for reference . To check samples see our latest
uploads in blog archive or search assignments .
(Prefer mailing. Call in emergency )