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Master of Business Administration - MBA Semester 3
MU0012-Employee Relations Management
(Book ID: B1734)
Assignment (60 Marks)
Note: Answers for 10 marks questions should be approximately of 400 words. Each question is
followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Define Strategy. Describe the different strategy levels in an organization.
Answer. Definition of Strategy Johnson and Scholes define strategy as “The direction and scope
of an organisation over the long-term; which achieves advantages for the organisation through its
configuration of resources within a changing environment, to meet the needs of markets and to
fulfill stakeholders’ expectations.”
The main levels of strategy of an organisation are:
• Corporate level strategy: It frames the overall business direction and goals.
• Business-unit level strategy: It specifies the methods the organization uses to compete in
particular markets.
Q2. What do you mean by Human Resource Information System (HRIS)? Describe the various
modules of HRIS. Discuss some of the HRIS software.
Answer. Definition of HRIS; - Human Resource Information Systems (HRIS) is a software
application that caters to the human resource information needs of an organisation like
monitoring employee attendance, payroll and benefits administration, career development,
employee information, performance management, and training.
Q3. As an HR of a Company, you are asked to focus on the causes of Grievance and the
Grievance handling procedure. What according toyou are the reasons of Grievance? Explain the
pre-requisites you will consider while addressing Grievance handling procedure.

2. Answer. Causes of Grievance; - Grievance may be defined as a complaint or resentment against
any unjust or unfair act. Grievance is any issue associated with an organisation or its management
such as employee discrimination or harassment by managers.
Reasons for grievances
Economic: Issues related to wages like wage calculation, overtime, and bonus. Employees often
feel that they earn less than what they deserve.
Working environment: Issues related to the employee’s work environment like poor working
conditions, defective equipment and machinery, tools, materials.
Q4. Discuss the Collective Bargaining Process and its issues.
Answer. The collective bargaining process comprises of five core steps:
1. Prepare: This phase involves composition of a negotiation team. The negotiation team should
consist of representatives of both the parties with adequate knowledge and skills for negotiation.
In this phase both the employer’s representatives and the union examine their own situation in
order to develop the issues that they believe will be most important. The first thing to be done is
to determine whether there is actually any reason to negotiate at all. A correct understanding of
Q5. What is a Trade Union and what are its activities? Explain the functions of Trade Unions.
Answer. A trade union is an organisation made up of members (a membership-based
organisation) and its membership must be made up mainly of workers. One of a trade union's
main aims is to protect and advance the interests of its members in the workplace.
Most trade unions are independent of any employer. However, trade unions try to develop close
working relationships with employers. This can sometimes take the form of a partnership
agreement between the employer and the trade union which identifies their common interests
Q6. Write a brief note on the following: -
a) Trait theory
b) ERG theory
Answer. a) Meaning and concept of Trait theory: -
The measurement of consistent patterns of habit in an individual's behavior, thoughts, and
emotions. The theory is based on the stability of traits over time, how they differ from other
individuals, and how they will influence human behavior.

3. The traits that indicate strong leadership are as follows:
• Intelligence: This refers to the mental ability of a person and is only a moderate predictor of
leadership. The Intelligence Quotient (IQ) of a person can be used as a qualifier for high
management jobs, but once the high position is attained, an effective leader also displays good
Winter-2015
Get solved assignments at nominal price of Rs.125 each.
Mail us at: subjects4u@gmail.com or contact at
09882243490