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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
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ASSIGNMENT
DRIVE WINTER WINTER 2014
PROGRAM Master of Business Administration- MBA
SUBJECT CODE & NAME MU0012 – Employee Relations Management
SEMESTER 4
BK ID B1734
CREDITS 4
MARKS 60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
1 Define Strategy. Describe the different strategy levels in an organization
Answer : Strategy has been studied for years by business leaders and by business theorists. Yet,
there is no definitive answer about what strategy really is.
One reason for this is that people think about strategy in different ways.
For instance,some peoplebelievethatyoumustanalyze the presentcarefully,anticipate changes in
your market or industry, and, from this, plan how
2 Define Organizational Culture. Discuss the dimensions of organizational culture. Explain Charles
Handy’s classification of organizational culture
Answer : Organizational culture reflects the values, beliefs, and norms that characterize an
organization as a whole.
Organizational culture isthe behaviorof humanswhoare part of an organization and the meanings
that the people attach to their actions. Culture includes the organization values, visions, norms,
working language, systems, symbols, beliefs and habits. It is also the pattern of such collective
behaviorsand assumptions that are taught to new organizational members as a way of perceiving,
and even thinking and feeling. Organizational

2. 3 Define Disciplinary procedure. Explain the various factors to be considered while analyzing a
disciplinary problem
Answer:A fair discipline processisbasedonthree prerequisites: rules and regulations, a system of
progressivepenalties,and an appeals process. Inform employees ahead of time as to what is and is
not acceptablebehavior. Progressive penalties range from oral warnings to written warnings to
suspensionfromthe jobtodischarge;the severityisafunction of the severity of the offense and, in
some cases, the number of timesthe offense has
4 What do you mean by Human Resource Information System (HRIS)? Describe the various
modules of HRIS. Discuss some of the HRIS software.
Answer : HRIS, which is also known as a human resource information system or human resource
management system (HRMS), is basically an intersection of human resources and information
technology through HR software. This allows HR activities and processes to occur electronically.
To put it another way, a HRIS may be viewed as a way,
5.As an HR of a Company, you are asked to focus on the causes of Grievance and the Grievance
handling procedure. What according to you are the reasons of Grievance? Explain the pre-
requisites you will consider while addressing Grievance handling procedure
Answer : Causes of Grievance:
(i) Promotions;(ii)Amenities; (iii) Continuity of service; (iv) Compensation; (v) Disciplinary action;
(vi) Fines; (vii) Increments (viii) Leave; (ix) Medical Benefits; (x) Nature of the job; (xi) Payment of
wages;(xii) Actingpromotion;(.xiii) Recovery of dues; (xiv) Safety appliance; (xv) Superannuation;
(xvi) Supersession; (xvii) Transfer; (xviii) Victimization; and (xix) Conditions of work.
Pre-requisites of a Grievance Handling procedure:
6 Write a brief note on the following:
a) Trait theory
Answer : In 1936, psychologist Gordon Allport found that one English-language dictionary alone
containedmore than4,000 wordsdescribingdifferentpersonalitytraits. He categorized these traits
into three levels:
 Cardinal Traits: These are traitsthat dominate an individual’s whole life, often to the point
that the personbecomesknownspecificallyforthese traits. People with such personalities
often become so known for these traits that


b)ERG theory
Answer : Alderfer’s ERG Theory
ERG theory was developed by organizational behavior scholar Clayton Alderfer to everyone the
problemswithMaslow’sneedshierarchytheory. ERG theory groups human needs into three broad
categories:existence,relatedness, and growth. (Notice that the theory’s name is based on the first

3. letterof eachneed.) AsExhibit5.1illustrates,existence needscorrespondtoMaslow’sphysiological
and safety needs. Relatedness needs refer mainly to Maslow’s
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )