ZoomSphere is a social media management tool for large organizations and agencies. It features multiple modules that allow teams to collaborate on tasks like content publishing, monitoring keywords and customer responses, tracking customer relationships, and reporting. Key modules include a publisher calendar to schedule and approve posts, monitoring of keywords and mentions, customer care to respond to user questions, CRM to track leads, analytics of social media metrics, comparisons of competitor pages, and a report builder. The tool aims to help organizations improve processes, products and services by facilitating social media management and collaboration across teams.

1. ZoomSphere
SOCIAL MEDIA MANAGEMENT TOOL
FOR BIG PLAYERS

2. Dashboard
• ZoomSphere Workspaces
helps to separate different
projects and can be shared
across a company or an
agency.
• Each Workspace has its
dashboard which consist of
variety of modules. These
modules are also shareable
across your team.
• Each module can be
distinguished by name,
color, icon or picture.
Modules can be easily
moved thanks to Drag &
Drop feature.

3. Publisher Module – content calendar
designed for publishing posts on
social networks. Including approval
process between client and agency.
Monitoring Module – monitoring of
keywords on social networks, web
articles, discussions and forums
including setup of notifications.
Customer Care Module – solving of
user's posts and questions with
possibility of assigning them to
colleagues. Evaluation based on
Response Time metric.
CRM Cards Module - identification of
leads or ambassadors with overview
of past communication and activity on
other social networks.
Analytics Module – analysis of data
from social networks. Supported
metrics: fan‘s trend, the most active
users, engagement, analytics of posts
and more.
Comparisons Module – comparisons
of data including Interactions,
Response Rate, Top Posts and more.
Report Builder Module– creation of
custom reports that combines data
from various modules.
Modules

4. • Publisher module operates
as a calendar for content
publishing (photo, photo
gallery, video or links).
• Approval process between
client and agency with
status indicator (Private
Draft, Waiting for
Documents, To Approve,
Approved or own).
• Notification and alert system
for scheduling of posts.
Rescheduling of post thanks
to Drag & Drop feature.
Publisher

5. • Each post is editable (date,
text or image changes).
• Change of status indicator
(e. g. from “Waiting for
Documents“ to “To
Approve“).
• Agency or client can
comment each post and see
history of all changes.
These comments can be
visible only for an agency or
both (agency and client).
Publisher

6. • Monitoring module is ready
to monitor your keywords on
social networks (Facebook,
Twitter, Google+), web
articles, discussions and
forums
• Time span or language of
sources is possible to
change.
• Each mention is possible to
assign to colleague, add
Label or Tag.
• Broader context by clicking
on View source.
Monitoring

7. • Switching from text part to
part full of charts (gray side
panel).
• Daily trend chart shows
number of mentions in time.
• Pie chart evaluates share of
sources (Facebook, Twitter,
discussions,...) and shows
concrete sources.
• Monitoring also records Top
users of each source.
Monitoring

8. • Categorization of mentions
thanks to using Labels and
Tags
• Easily to identify number of
complaint, compliments or
product-oriented mentions.
• This data can company use
for improving their proceses,
products or services.
Monitoring

9. • Customer Care module is
an effective and rapid way
how to deal with questions
from users or clients.
• Each request can be
answered from the
ZoomSphere environment.
• Team leader can assign
request to colleague, add
Labels or Tags.
Customer Care

10. • Peformance of whole
customer care department
can be monitoret in
Statistics (Response Time,
quality of answers and more
- gray side panel).
• Incoming Messages can
help improve coverage of
customer care on social
networks.
• We have a rich experience
with training of customer
care departements.
Customer Care

11. • CRM Cards help to identify
leads or ambassadors with
overview of past
communication and activity
on other social networks.
• This feature helps to be in
touch with your potential
customers and improve your
products or services.
CRM Cards

12. • Analytics module shows
analysis of data from social
networks. Supported
metrics: fan‘s trend, the
most active users,
engagement, analytics of
posts, admin activity and
more.
• In case of Page admin,
there are much more data
(Page Reach, Page
Engagement, Page Users
and Fans (Demographic),
Posts analysis and more.
Analytics

13. • Comparisons module
compare data of competitor
Pages including these
metrics: daily and hourly
Interactions, People Talking
About, Response Rate, Top
Posts and frequency of
Admin posts.
• Summary Table shows
interactions, type of posts
and Response Rate for
each Page.
• Top Posts table evaluates
the best posts for selected
period.
Comparisons

14. • Report Builder helps to
create custom reports that
combines data from various
modules (Analytics,
Comparisons, Monitoring...).
• Report combines text and
images parts with chart and
table parts. Every part is
editable (time period, type of
chart and more).
• Each report is duplicable
and shareable as PDF.
Report Builder

15. No matter how:
• many members have your team
• much search keywords you track
• much pages do you analyze
Access to ZoomSphere costs 400 EUR per month
Some of our clients:
Offer & References