Phil Napleton discusses trends in the tour operator marketplace at the 2015 Experience Latin America technology seminar, hosted by the Latin American Travel Association (LATA).

1. Contact us for guide to
selecting a tour operator
system
sales@opendestinations.com

2. Today’s Agenda
 Trends we are seeing in the
tour operator marketplace
 How we are helping our
customers address these trends
with our technology

3. • 15 years of experience providing
technology solutions to DMC’s,
tour operators and wholesalers
globally.
• Over 10,000 travel professionals
using our software every day.
• Proven scalability supporting 20m
product searches a day.
• Growing at over 25% per year for
the last 5 years
• Team of over 450 multi-lingual
travel technology professionals
Open Destinations: About Us

4. What’s Trending?
• Wholesale API publication for
tour operator clients & OTAs
– Booking but also for file
management, visa processing,
itineraries, rooming lists etc.
– DMCs selected based on API’s they
publish
• Greater integration with suppliers
for rates & availability
• Dynamic Pricing & Yield
Management – shift away from
tariffs
• Cloud based hosting to provide
scalable searching/booking
solutions

5. DMC’s as online
Wholesalers
• Inbound Operators globally
are publishing an API to
extend market reach
• Tour operators have placed
API availability high on their
list of requirements.
• API must be fast and offer full
service offering as well as
being bookable & multi-
lingual.
• Lack of an API makes you
vulnerable to competitors

6. But, can I cancel it?
Does it include Breakfast?
Where is my stay/pay offer?
• A range of Channel Manager integrations
and an open API to easily add more ensures
hotels and DMCs can work closely & cost
effectively together.
• Latest integrations must have “bi-
directional” support – ability for hoteliers
to view bookings.
• Enables genuine “last room” availability
and BAR support.
• Sophistication in DMC system to present
BAR and best Net to clients with relevant
T&C’s…
DMC/Hotel Automation

7. • Hotel pricing has become
dynamic but DMC’s are
following suit.
• Guides, vehicles, hotel
allocations, event tickets
can be priced according to
demand and proximity to
release dates.
• Publication of an XML API
allows those rates to be
distributed and yield
maximised.
Dynamic Pricing

8. The Cloud
• Good fit for companies who
have rapid change, geographic
diversity & wish to focus on
core business activities.
• Technology trends means that
solutions should be selected
to support Cloud architecture.
• Important to retain open solution to
Cloud hosting and be able to work with
both different platforms.

9. • Look for technology with
proven API’s & Integrations.
• Growing your technology
and how it connects you
with your partners puts you
ahead of your competitors
• Ensure your business plan
includes publication of an
B2B XML.
What do we recommend for
LATA members?

10. @opendest