1. Jinny L. Apuli, MBA, MAHR (262) 751-2083
N84W16033 MenomoneeAvenue#208
MenomoneeFalls,WI53051
jlapuli@gmail.com
Customer Service Profile
Highereducationadvisorassistingstudentsinlearninghow tofinance theireducationsotheycansuccessfully
complete theirbachelor’sormaster’sdegree. Assistedstudents(customers) throughdifficultandoften time’sstressful
situationsrelatedtofinancingtheirhighereducation.
 Strongcustomerservice skills
 Projectmanagement
 High-level writtenandverbal communication
 Documentcreation
 Studentservicesandadvising
 Studentretention
 Data records management
 Trainingotheriscustomerservice
Major Accomplishments
Customer Service
 Able toworkwithindividualsatall levelsof the organization.
 Workedwithupsetcustomerstodetermine the issue andeitherassistthemorescalate themtoa higherlevel.
 Able todiffuse tense situationswithcustomerssowe can worktogethertoachieve theirgoals.
 Assistedstudentsinonboardingbyteachingthemaboutschool culture andvalues.
 Explainedcomplex federalfinancial aidpoliciestostudentsandstaff.
 Createdeasyto understandhandouts,worksheets,andbookletsfornew andreturningstudentstoassistin
teachingthemfinancial aid.
 Met withstudentsone onone to explain complex financialaidquestions.
 Adaptedtrainingtechniquestoeachstudent’spreferredlearningstyle.
 Trainedstaff membersonregistraroffice tasks,customerservice procedures,andthe basicsof financial aid.
Business Office Functions
 Contactedstudentswithbalancesdue,explainedreasonforbalance,andmade arrangementsfor payment.
 Createdaccurate billingstatementsforthirdpartypayers.
 Acceptedpaymentsfromstudentsoverthe phone.
 Actedas CampusManager whenManager isnot inthe office.
 SkilledinusingOutlook,Word,PowerPoint,Excel,Prezi,Cognos,Jenzebar CX,andSalesforce.
Student Retention
 Helpedstudentsworkthroughbarrierstosuccessintheireducation.
 Helpedstudentsfeel comfortableinthe highereducationsetting.
 Workedwithnew andreturningstudentstohelpthemcompleteneededpaperworkfor financial aid
application sotheycouldbe financiallycleared.
 Achievedthe lowestdroprate forfinancial clearance issuesinthe University.
Professional Experience
Ottawa University, Brookfield, WI
 SeniorFinance Advisor July2013 – Present
 Finance Advisor July2010 – June 2013
 Program Assistant July2009 – June 2010
 SupportRepresentative July2007 – June 2009
Education
Ottawa University, Brookfield, WI
Master of BusinessAdministration January2013
Master of Arts inHuman Resources May 2011

2. JinnyL. Apuli,MBA,MAHR (262) 751-2083 jlapuli@gmail.com
University of Wisconsin - Milwaukee, Milwaukee, WI
Bachelorof BusinessAdministration May 2002
Professional Affiliations
Wisconsin Association of Student Financial Aid Administrators
Member
2010 - Present
Co-Chair,MembershipCommittee
Graduate of Leadership DevelopmentProgram
Prior Experience
Journal Broadcast Group, Milwaukee, WI
TrafficAssistant
September2004 – July2007
University of Wisconsin- Milwaukee, Milwaukee, WI
School of BusinessAdministration LimitedTermEmployee
June 2002 – August2004