This document outlines a schedule of cleaning duties to be performed at an institute located at 42 Atkinson Ave in Otahuhu. It details the cleaning tasks such as glass cleaning, general cleaning of areas like reception and lifts, carpet and floor cleaning, kitchen cleaning, toilet area cleaning, and rubbish disposal. The duties are to be completed weekly or during each visit, depending on the specific task. Notes at the end provide important instructions and exclusions, as well as advertising additional extra services available upon request.
The document discusses the importance of cleaning public areas in hotels and provides cleaning procedures and schedules for various public spaces. It outlines cleaning tasks that should be performed daily, weekly, monthly, and periodically for areas like entrances, lobbies, front desks, elevators, staircases, corridors, restrooms, dining areas, parking lots, swimming pools, and gardens. Maintaining cleanliness in high traffic public areas through regularly scheduled cleaning is important for guests' first impressions and the hotel's overall cleanliness standards.
The document outlines cleaning standards and expected results for various cleaning tasks. It provides instructions for properly using cleaning equipment and lists 14 cleaning tasks including ceiling cleaning, sweeping, vacuuming, floor stripping and mopping. For each task, it describes the expected results such as ensuring surfaces are dust free, spots are removed, and floors are thoroughly cleaned without streaks or dirt remaining. Safety and proper maintenance of cleaning equipment and areas is emphasized.
The document discusses cleaning of public areas in hotels. It outlines the importance of cleaning public areas like entrances, lobbies, front desks, elevators, staircases, and guest corridors daily as these areas give guests their first impression. The document describes the daily, weekly, monthly, and periodic cleaning tasks for different public areas. It emphasizes the need to schedule public area cleaning during low traffic hours and divides large areas into sections for efficient cleaning. The document also lists equipment used for cleaning public areas like vacuum cleaners.
The document discusses the cleaning procedures for various public areas in a hotel. It outlines 10 key public areas - entrances, lobbies, front desks, public restrooms, dining rooms, banquet halls, elevators, staircases, guest corridors, and swimming pools. For each area, it describes the cleaning equipment needed and steps of the daily and periodic cleaning processes. Maintaining cleanliness and hygiene in public spaces is important for guests' first impressions and experience at a hotel.
The document summarizes the roles and responsibilities of various positions within a hotel housekeeping department. It describes positions such as room attendants, who clean and prepare guest rooms; laundry attendants, who handle linen and laundry services; public area attendants, who clean public spaces; and housekeeping supervisors, who oversee housekeeping associates and ensure cleanliness standards are met. It provides details on the core tasks involved in each role.
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
The document provides information about cleaning procedures for guest rooms, including what cleaning entails, the types of soils cleaned, cleaning standards, principles of cleaning, tools and processes used, and placement of guest supplies. It discusses cleaning tasks like dusting, vacuuming, bed making, bathroom cleaning, and turndown service. Frequency of cleaning and special cleaning projects are also covered.
The document discusses the importance of cleaning public areas in hotels and provides cleaning procedures and schedules for various public spaces. It outlines cleaning tasks that should be performed daily, weekly, monthly, and periodically for areas like entrances, lobbies, front desks, elevators, staircases, corridors, restrooms, dining areas, parking lots, swimming pools, and gardens. Maintaining cleanliness in high traffic public areas through regularly scheduled cleaning is important for guests' first impressions and the hotel's overall cleanliness standards.
The document outlines cleaning standards and expected results for various cleaning tasks. It provides instructions for properly using cleaning equipment and lists 14 cleaning tasks including ceiling cleaning, sweeping, vacuuming, floor stripping and mopping. For each task, it describes the expected results such as ensuring surfaces are dust free, spots are removed, and floors are thoroughly cleaned without streaks or dirt remaining. Safety and proper maintenance of cleaning equipment and areas is emphasized.
The document discusses cleaning of public areas in hotels. It outlines the importance of cleaning public areas like entrances, lobbies, front desks, elevators, staircases, and guest corridors daily as these areas give guests their first impression. The document describes the daily, weekly, monthly, and periodic cleaning tasks for different public areas. It emphasizes the need to schedule public area cleaning during low traffic hours and divides large areas into sections for efficient cleaning. The document also lists equipment used for cleaning public areas like vacuum cleaners.
The document discusses the cleaning procedures for various public areas in a hotel. It outlines 10 key public areas - entrances, lobbies, front desks, public restrooms, dining rooms, banquet halls, elevators, staircases, guest corridors, and swimming pools. For each area, it describes the cleaning equipment needed and steps of the daily and periodic cleaning processes. Maintaining cleanliness and hygiene in public spaces is important for guests' first impressions and experience at a hotel.
The document summarizes the roles and responsibilities of various positions within a hotel housekeeping department. It describes positions such as room attendants, who clean and prepare guest rooms; laundry attendants, who handle linen and laundry services; public area attendants, who clean public spaces; and housekeeping supervisors, who oversee housekeeping associates and ensure cleanliness standards are met. It provides details on the core tasks involved in each role.
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
The document provides information about cleaning procedures for guest rooms, including what cleaning entails, the types of soils cleaned, cleaning standards, principles of cleaning, tools and processes used, and placement of guest supplies. It discusses cleaning tasks like dusting, vacuuming, bed making, bathroom cleaning, and turndown service. Frequency of cleaning and special cleaning projects are also covered.
TYPES OF HOUSEKEEPING INVENTORIES, TYPES OF CLEANING EQUIPMENT, FACTORS TO CONSIDER IN EQUIPMENT SELECTION, TYPES OF CLEANING AGENTS, TYPES OF GUEST SUPPLIES, TYPES OF GUESTROOM LINEN AND COMPONENTS OF BED.
The document outlines housekeeping norms and standards for the Cocoon Service Hotel. It includes sections on guest rooms, public areas, staff norms, linen/uniforms, and aims and objectives. The goals are to maintain a clean, attractive environment and high service quality standards. Detailed norms are provided for cleaning and maintenance of guest rooms, with requirements for floors, walls, furniture, lighting, and other areas. Exceptions to housekeeping responsibilities like engineering and vehicle maintenance are also noted.
Cruise ship housekeeping chemicals knowledgearya putra
The document provides guidance on cleaning equipment, chemicals, and procedures for responding to public vomiting or diarrhea incidents. It includes a list of required equipment for a Public Diarrhea Incident and Public Vomit Incident (PDI/PVI) response kit, such as biohazard bags, vomit bags, gloves, masks, sanitizer, and vomit absorbing powder. It also outlines the cleaning procedure to follow in case of a public vomiting or diarrhea incident which involves blocking off the area, using PPE and sanitizer, absorbing and cleaning any vomit or feces, and disinfecting surrounding areas. Finally, it provides information on various chemicals used for cleaning, their uses, and procedures for application.
This document outlines standard operating procedures (SOPs) for cleaning various public areas of a hotel, including elevators, the front office and lobby, parking areas, gardens, dining areas, swimming pools, and procedures for spring cleaning and closing down housekeeping shifts. It provides detailed instructions on cleaning each area, such as when to clean, what equipment to use, and the specific steps to follow. The goal is to keep all hotel public spaces clean and presentable for guests.
The document discusses cleaning equipment, tools, and supplies needed to thoroughly clean public areas like hotels and buildings. It provides a detailed list of floor cleaning equipment like vacuums, carpet extractors, and floor polishers. It also lists various floor cleaning tools such as mops, squeegees, and brooms. Further, it outlines other cleaning tools and materials and chemicals used for cleaning floors, furniture, and other areas to maintain sanitized environments and protect occupants from disease.
Cleaning is carried out for aesthetic appeal, hygiene, maintenance, and safety reasons. There are different types of soils like dust, dirt, tarnish, and stains. The principles of cleaning state that all soil should be removed without harming surfaces using the simplest methods. Cleaning tasks are categorized as daily, weekly, or periodic and are completed manually or mechanically. Organizational methods for cleaning include traditional, block, team, and deep cleaning.
This document provides an overview of cleaning techniques and hospital housekeeping. It discusses the importance of housekeeping for hygiene, aesthetics, maintenance and safety. Proper cleaning methods and the use of appropriate cleaning agents and equipment are outlined. Special considerations for hospital housekeeping are also covered, including cleaning different risk areas and ensuring infection control. The document emphasizes the need for thorough cleaning, disinfection and maintaining a clean and hygienic environment in hospitals.
GUESTROOM CLEANING ACTIVITIES, TYPES OF SOIL, STANDARDS OF CLEANING, PRIORITY FOR CLEANING ROOMS, PROCEDURES OF BED MAKING, SECOND SERVICE AND TURNDOWN SERVICE.
The document discusses housekeeping management in both domestic and institutional settings such as hotels. It describes the key areas of housekeeping including guest rooms, public areas, linen and laundry services, and pest control. It outlines the roles and responsibilities of housekeeping staff as well as the important cleaning equipment and supplies used to maintain cleanliness, orderliness, and safety.
This document provides information on housekeeping services including supplies, equipment, cleaning standards and procedures. It defines housekeeping and the role of housekeepers. It lists and describes various equipment used for cleaning like vacuum cleaners, floor polishers, carpet sweepers, and hydro vacuums. It also lists materials used for cleaning like scouring pads, dusting cloths, cleaning towels, and hand brushes. Finally, it outlines cleaning standards and procedures for tasks like sweeping, mopping, dusting, window cleaning and bathroom cleaning.
The document discusses the process housekeeping staff follow to prepare their carts and begin cleaning rooms. It describes how staff start their day in the linen room to get supplies and assignments. They load their carts systematically from the bottom up with linens, towels, and cleaning supplies. Carts are stocked according to the number and type of rooms assigned. Once carts are prepared, staff use room assignment sheets to determine the order in which they will clean rooms.
The document outlines room cleaning procedures in a hotel. It discusses prioritizing rooms based on occupancy status and avoiding rooms with do not disturb signs. It details steps for cleaning rooms including announcing arrival, checking for maintenance issues, dusting, vacuuming, cleaning bathrooms, and arranging furniture before leaving. The document also lists things to check for maintenance needs such as air conditioning, lighting, plumbing and more.
This document discusses housekeeping management in various establishments. It describes housekeeping as the upkeep and maintenance of cleanliness and order. There are two main types - domestic housekeeping for homes, and institutional housekeeping for commercial lodging establishments. Institutional housekeeping involves cleaning guest rooms, public areas, offices and more. The document outlines the scope of housekeeping maintenance and roles in public areas. It also lists and describes the various cleaning equipment, tools, and supplies used for housekeeping tasks.
The document provides guidelines and standards for housekeeping roles and responsibilities. It outlines norms for cleanliness and maintenance in guest rooms, public areas, staff norms, and linen/uniforms. Specific cleaning procedures and schedules are defined for areas like guest rooms, bathrooms, furniture, and more. Supplies to be provided in each guest room are also listed. The goal is to maintain high cleanliness standards and provide a pleasant environment for guests.
The document provides information about cleaning premises and equipment in the hospitality industry. It defines key terms related to chemical safety, storage, and disposal. It explains that cleaning duties should be assigned to specific areas while avoiding interruptions. A variety of cleaning equipment is described, including microfiber cloths, brooms, buckets, mops, and scrubbing brushes suited to different surfaces. Protective equipment like gloves should be worn. The document emphasizes selecting cleaning agents and storing chemicals appropriately according to manufacturers' guidelines.
This document provides information about various housekeeping tasks and procedures, including cleaning a bathtub, kitchen cleaning, lost and found procedures, customer service, laundry services, safety and security concerns like guest and employee theft and bomb threats. It emphasizes the importance of thorough cleaning, reporting any issues, providing excellent customer service, and being vigilant about hotel security.
Housekeeping
The basic concept of housekeeping has started from keeping a domestic house clean and has gradually come to maintaining high standards of cleanliness and maintenance at commercial levels. Besides this , housekeeping should also contribute to the saving in costs of labour, cleaning material and equipment, furnishings and the like in every type of establishment.
Housekeeping
means maintaining a house on a daily or long term
basis or looking after its cleanliness, tidiness, upkeep and smooth running.
How do you make sure that everything in the house is inusable condition?
None of the objects are broken or chipped and fabrics are not torn.
All the fixtures like taps, geysers are not leaking, electric wiring is proper and there is no danger of fire due to short circuiting and so on.
Is a process of keeping a place clean, beautiful and well maintained so that it looks and feels pleasant and inviting to all, either, living, visiting or working there.
Importance of Housekeeping
A good Housekeeping would have ensured smooth functioning of all gadgets, no leaks, a comfortable environment in which you would have enjoyed a hassle free living.
Thus housekeeping means attending to small tasks in time.
Areas of Housekeeping
In commercial establishments, the housekeeping services are done by a team of specialized people according to different areas.
Toilets
Taps, sinks, water closet, geysers, water supply, electrical sockets and switches, supply of towels, toilet paper, toiletries( shampoo, soap, etc.)
Rooms and Corridors
Ceiling and wall paint, wall paper, fans, air-conditioners, electrical switches and sockets, wiring, windows, doors, glass panes, bed, bed-making, carpets, locks, keys, etc.
Linen
Linen ( table napkin, tablecloth), towels, bed sheets, bed covers, blankets, garments of guest, staff uniforms, etc.
Furniture and furnishings
Furniture, curtains, table lamps, tube lights, chandeliers, bulbs, sofas, dining tables and chairs, etc.
Gardens
Plants, pots, lawn (grass), flowers, trees, bushes, hedges, etc.
Public areas
Stair case, corridors, lobby, conference/seminar room, waiting halls, recreation room, parking area, clubs, swimming pool, offices, common toilets, etc.
Personnel involved in Housekeeping in Commercial Establishments
Housekeeper
She or he is responsible for upkeep and maintenance of the premises.
Housekeeping Department
Wherever there is separate housekeeping department a proper organisational structure is necessary with different kinds of people responsible for different tasks and some people to supervise them
Housekeeper
The housekeeper is the overall in-charge of the housekeeping department. He or she directly controls all the personnel as well as all aspects of housekeeping.
She/ he is responsible for the cleanliness, beautification and maintenance of the premises.
Assistant housekeeper
He or she is responsible for all the aspects similar to that of the housekeeper.
In c
Housekeeping cleaning supplies, tools and equipmentsalohadael
This document discusses the types of supplies, tools, and equipment used in housekeeping. It provides lists of common supplies such as detergents, disinfectants, glass cleaners and their purposes. Tools are also outlined including brooms, dustpans, buckets and their cleaning functions. Equipment like vacuum cleaners, mop bucket carts, hamper carts and polishers are described along with how they aid in cleaning tasks.
The document discusses different types of cleaning equipment used in hotels. It describes manual equipment like brushes, brooms, box sweepers, dry mops and wet mops. It also discusses mechanical equipment like vacuum cleaners, scrubbing machines, carpet cleaning machines and washing/drying machines. Specific types of brushes, brooms, mops and cloths are defined along with their appropriate uses and care instructions. Cleaning equipment is essential for maintaining cleanliness in various areas of a hotel.
The document describes the various public areas of a hotel that require cleaning by housekeeping staff. It outlines the daily and periodic cleaning tasks for areas like the entrance, lobbies, front desk, elevators, staircases, corridors, restrooms, banquet halls, dining rooms, and leisure facilities like pools and gyms. Maintaining cleanliness and hygiene in the common areas of the hotel is important to provide a good impression and experience for guests.
Airbnb is growing and proving to stay. While the number of may be on the decline, the demand keeps growing globally. For one reason to the other, more local and international travelers opt for Airbnb properties than the traditional hotels. This calls for Airbnb hosts to up their cleaning standards to satisfy the ever-growing demand.
Most Airbnb units are either apartments, villas, cottages, houses, etc. Cleaning an Airbnb unit is not similar to cleaning a hotel room or to cleaning for your boss in his/ her private home.
Here are the steps to clean your Airbnb property:
• Step# 1 - Prepare your cleaning material, chemicals and equipment
• Step# 2 – Check for Airbnb property items
• Step# 3 - Remove trash and linen and spray the bathroom
• Step# 4 - Soak the dishes and wash linen
• Step# 5 - Clean the kitchen and utensils
• Step# 6 - Dust and damp wipe
• Step# 7 – Make the bed
• Step# 8 - Clean the bathroom
• Step# 9 - Replenish items
• Step# 10 - Iron and fold linen
• Step# 11 - Clean the floor
• Step# 12 - Inspect your work
Prepare your Cleaning Material, Chemical and Equipment
The first step is very crucial. In order to carry out your work efficiently, you have to prepare! Remember the 5Ps? Proper, Planning, Prevents, Poor, Performance. Prepare everything you will need to clean the Airbnb property. Most Airbnb properties are self-catering, so consider that cleaning is slightly different to cleaning a hotel room. Here is what you need to prepare:
Cleaning Agents - Types of cleaning agents varies from one property to another. Any of the following products may apply in the cleaning of self-catering areas:
• Neutral detergent or all-purpose cleaner – Used for cleaning floors, walls, surfaces that may be harmed by strong chemicals, fridges, bread bins and closed containers.
• Glass cleaner - Quick drying, streak free glass cleaner.
• Non-ammoniated glass cleaner - Acrylic and plastic surfaces.
• Sanitizer - Sanitizes all cleaned surfaces/ cleans surfaces and areas such as cutting boards, kitchen equipment, sinks and fridges.
• Stripper / degreaser/oven cleaner - stoves, ovens and racks, garbage cans, disposal containers and garbage disposal areas.
• Chlorinated cleaner or disinfectant – garbage areas, cans disposal areas.
• Brooms and mops – for sweeping and mopping.
• Colour-coded cloths – for dusting and damp wiping.
• Gloves – for your protection
There are five basic steps for any cleaning to be effective
• Pre-cleaning - Remove food scraps, dirt and grease by soaking, scraping, rinsing and sweeping.
• Main cleaning - Remove surface dirt, food debris, marks or grease by washing and scrubbing using a detergent.
• Sanitizing - Use a chemical sanitiser or very hot water to rinse or soak.
• Air drying - Allow items to air dry naturally on a clean, dry sanitised surface.
• Post cleaning - Make sure all sinks are thoroughly rinsed out and that the drainage is free of waste and blockages. Rinse and hang mops and cloths to air dry them.
TYPES OF HOUSEKEEPING INVENTORIES, TYPES OF CLEANING EQUIPMENT, FACTORS TO CONSIDER IN EQUIPMENT SELECTION, TYPES OF CLEANING AGENTS, TYPES OF GUEST SUPPLIES, TYPES OF GUESTROOM LINEN AND COMPONENTS OF BED.
The document outlines housekeeping norms and standards for the Cocoon Service Hotel. It includes sections on guest rooms, public areas, staff norms, linen/uniforms, and aims and objectives. The goals are to maintain a clean, attractive environment and high service quality standards. Detailed norms are provided for cleaning and maintenance of guest rooms, with requirements for floors, walls, furniture, lighting, and other areas. Exceptions to housekeeping responsibilities like engineering and vehicle maintenance are also noted.
Cruise ship housekeeping chemicals knowledgearya putra
The document provides guidance on cleaning equipment, chemicals, and procedures for responding to public vomiting or diarrhea incidents. It includes a list of required equipment for a Public Diarrhea Incident and Public Vomit Incident (PDI/PVI) response kit, such as biohazard bags, vomit bags, gloves, masks, sanitizer, and vomit absorbing powder. It also outlines the cleaning procedure to follow in case of a public vomiting or diarrhea incident which involves blocking off the area, using PPE and sanitizer, absorbing and cleaning any vomit or feces, and disinfecting surrounding areas. Finally, it provides information on various chemicals used for cleaning, their uses, and procedures for application.
This document outlines standard operating procedures (SOPs) for cleaning various public areas of a hotel, including elevators, the front office and lobby, parking areas, gardens, dining areas, swimming pools, and procedures for spring cleaning and closing down housekeeping shifts. It provides detailed instructions on cleaning each area, such as when to clean, what equipment to use, and the specific steps to follow. The goal is to keep all hotel public spaces clean and presentable for guests.
The document discusses cleaning equipment, tools, and supplies needed to thoroughly clean public areas like hotels and buildings. It provides a detailed list of floor cleaning equipment like vacuums, carpet extractors, and floor polishers. It also lists various floor cleaning tools such as mops, squeegees, and brooms. Further, it outlines other cleaning tools and materials and chemicals used for cleaning floors, furniture, and other areas to maintain sanitized environments and protect occupants from disease.
Cleaning is carried out for aesthetic appeal, hygiene, maintenance, and safety reasons. There are different types of soils like dust, dirt, tarnish, and stains. The principles of cleaning state that all soil should be removed without harming surfaces using the simplest methods. Cleaning tasks are categorized as daily, weekly, or periodic and are completed manually or mechanically. Organizational methods for cleaning include traditional, block, team, and deep cleaning.
This document provides an overview of cleaning techniques and hospital housekeeping. It discusses the importance of housekeeping for hygiene, aesthetics, maintenance and safety. Proper cleaning methods and the use of appropriate cleaning agents and equipment are outlined. Special considerations for hospital housekeeping are also covered, including cleaning different risk areas and ensuring infection control. The document emphasizes the need for thorough cleaning, disinfection and maintaining a clean and hygienic environment in hospitals.
GUESTROOM CLEANING ACTIVITIES, TYPES OF SOIL, STANDARDS OF CLEANING, PRIORITY FOR CLEANING ROOMS, PROCEDURES OF BED MAKING, SECOND SERVICE AND TURNDOWN SERVICE.
The document discusses housekeeping management in both domestic and institutional settings such as hotels. It describes the key areas of housekeeping including guest rooms, public areas, linen and laundry services, and pest control. It outlines the roles and responsibilities of housekeeping staff as well as the important cleaning equipment and supplies used to maintain cleanliness, orderliness, and safety.
This document provides information on housekeeping services including supplies, equipment, cleaning standards and procedures. It defines housekeeping and the role of housekeepers. It lists and describes various equipment used for cleaning like vacuum cleaners, floor polishers, carpet sweepers, and hydro vacuums. It also lists materials used for cleaning like scouring pads, dusting cloths, cleaning towels, and hand brushes. Finally, it outlines cleaning standards and procedures for tasks like sweeping, mopping, dusting, window cleaning and bathroom cleaning.
The document discusses the process housekeeping staff follow to prepare their carts and begin cleaning rooms. It describes how staff start their day in the linen room to get supplies and assignments. They load their carts systematically from the bottom up with linens, towels, and cleaning supplies. Carts are stocked according to the number and type of rooms assigned. Once carts are prepared, staff use room assignment sheets to determine the order in which they will clean rooms.
The document outlines room cleaning procedures in a hotel. It discusses prioritizing rooms based on occupancy status and avoiding rooms with do not disturb signs. It details steps for cleaning rooms including announcing arrival, checking for maintenance issues, dusting, vacuuming, cleaning bathrooms, and arranging furniture before leaving. The document also lists things to check for maintenance needs such as air conditioning, lighting, plumbing and more.
This document discusses housekeeping management in various establishments. It describes housekeeping as the upkeep and maintenance of cleanliness and order. There are two main types - domestic housekeeping for homes, and institutional housekeeping for commercial lodging establishments. Institutional housekeeping involves cleaning guest rooms, public areas, offices and more. The document outlines the scope of housekeeping maintenance and roles in public areas. It also lists and describes the various cleaning equipment, tools, and supplies used for housekeeping tasks.
The document provides guidelines and standards for housekeeping roles and responsibilities. It outlines norms for cleanliness and maintenance in guest rooms, public areas, staff norms, and linen/uniforms. Specific cleaning procedures and schedules are defined for areas like guest rooms, bathrooms, furniture, and more. Supplies to be provided in each guest room are also listed. The goal is to maintain high cleanliness standards and provide a pleasant environment for guests.
The document provides information about cleaning premises and equipment in the hospitality industry. It defines key terms related to chemical safety, storage, and disposal. It explains that cleaning duties should be assigned to specific areas while avoiding interruptions. A variety of cleaning equipment is described, including microfiber cloths, brooms, buckets, mops, and scrubbing brushes suited to different surfaces. Protective equipment like gloves should be worn. The document emphasizes selecting cleaning agents and storing chemicals appropriately according to manufacturers' guidelines.
This document provides information about various housekeeping tasks and procedures, including cleaning a bathtub, kitchen cleaning, lost and found procedures, customer service, laundry services, safety and security concerns like guest and employee theft and bomb threats. It emphasizes the importance of thorough cleaning, reporting any issues, providing excellent customer service, and being vigilant about hotel security.
Housekeeping
The basic concept of housekeeping has started from keeping a domestic house clean and has gradually come to maintaining high standards of cleanliness and maintenance at commercial levels. Besides this , housekeeping should also contribute to the saving in costs of labour, cleaning material and equipment, furnishings and the like in every type of establishment.
Housekeeping
means maintaining a house on a daily or long term
basis or looking after its cleanliness, tidiness, upkeep and smooth running.
How do you make sure that everything in the house is inusable condition?
None of the objects are broken or chipped and fabrics are not torn.
All the fixtures like taps, geysers are not leaking, electric wiring is proper and there is no danger of fire due to short circuiting and so on.
Is a process of keeping a place clean, beautiful and well maintained so that it looks and feels pleasant and inviting to all, either, living, visiting or working there.
Importance of Housekeeping
A good Housekeeping would have ensured smooth functioning of all gadgets, no leaks, a comfortable environment in which you would have enjoyed a hassle free living.
Thus housekeeping means attending to small tasks in time.
Areas of Housekeeping
In commercial establishments, the housekeeping services are done by a team of specialized people according to different areas.
Toilets
Taps, sinks, water closet, geysers, water supply, electrical sockets and switches, supply of towels, toilet paper, toiletries( shampoo, soap, etc.)
Rooms and Corridors
Ceiling and wall paint, wall paper, fans, air-conditioners, electrical switches and sockets, wiring, windows, doors, glass panes, bed, bed-making, carpets, locks, keys, etc.
Linen
Linen ( table napkin, tablecloth), towels, bed sheets, bed covers, blankets, garments of guest, staff uniforms, etc.
Furniture and furnishings
Furniture, curtains, table lamps, tube lights, chandeliers, bulbs, sofas, dining tables and chairs, etc.
Gardens
Plants, pots, lawn (grass), flowers, trees, bushes, hedges, etc.
Public areas
Stair case, corridors, lobby, conference/seminar room, waiting halls, recreation room, parking area, clubs, swimming pool, offices, common toilets, etc.
Personnel involved in Housekeeping in Commercial Establishments
Housekeeper
She or he is responsible for upkeep and maintenance of the premises.
Housekeeping Department
Wherever there is separate housekeeping department a proper organisational structure is necessary with different kinds of people responsible for different tasks and some people to supervise them
Housekeeper
The housekeeper is the overall in-charge of the housekeeping department. He or she directly controls all the personnel as well as all aspects of housekeeping.
She/ he is responsible for the cleanliness, beautification and maintenance of the premises.
Assistant housekeeper
He or she is responsible for all the aspects similar to that of the housekeeper.
In c
Housekeeping cleaning supplies, tools and equipmentsalohadael
This document discusses the types of supplies, tools, and equipment used in housekeeping. It provides lists of common supplies such as detergents, disinfectants, glass cleaners and their purposes. Tools are also outlined including brooms, dustpans, buckets and their cleaning functions. Equipment like vacuum cleaners, mop bucket carts, hamper carts and polishers are described along with how they aid in cleaning tasks.
The document discusses different types of cleaning equipment used in hotels. It describes manual equipment like brushes, brooms, box sweepers, dry mops and wet mops. It also discusses mechanical equipment like vacuum cleaners, scrubbing machines, carpet cleaning machines and washing/drying machines. Specific types of brushes, brooms, mops and cloths are defined along with their appropriate uses and care instructions. Cleaning equipment is essential for maintaining cleanliness in various areas of a hotel.
The document describes the various public areas of a hotel that require cleaning by housekeeping staff. It outlines the daily and periodic cleaning tasks for areas like the entrance, lobbies, front desk, elevators, staircases, corridors, restrooms, banquet halls, dining rooms, and leisure facilities like pools and gyms. Maintaining cleanliness and hygiene in the common areas of the hotel is important to provide a good impression and experience for guests.
Airbnb is growing and proving to stay. While the number of may be on the decline, the demand keeps growing globally. For one reason to the other, more local and international travelers opt for Airbnb properties than the traditional hotels. This calls for Airbnb hosts to up their cleaning standards to satisfy the ever-growing demand.
Most Airbnb units are either apartments, villas, cottages, houses, etc. Cleaning an Airbnb unit is not similar to cleaning a hotel room or to cleaning for your boss in his/ her private home.
Here are the steps to clean your Airbnb property:
• Step# 1 - Prepare your cleaning material, chemicals and equipment
• Step# 2 – Check for Airbnb property items
• Step# 3 - Remove trash and linen and spray the bathroom
• Step# 4 - Soak the dishes and wash linen
• Step# 5 - Clean the kitchen and utensils
• Step# 6 - Dust and damp wipe
• Step# 7 – Make the bed
• Step# 8 - Clean the bathroom
• Step# 9 - Replenish items
• Step# 10 - Iron and fold linen
• Step# 11 - Clean the floor
• Step# 12 - Inspect your work
Prepare your Cleaning Material, Chemical and Equipment
The first step is very crucial. In order to carry out your work efficiently, you have to prepare! Remember the 5Ps? Proper, Planning, Prevents, Poor, Performance. Prepare everything you will need to clean the Airbnb property. Most Airbnb properties are self-catering, so consider that cleaning is slightly different to cleaning a hotel room. Here is what you need to prepare:
Cleaning Agents - Types of cleaning agents varies from one property to another. Any of the following products may apply in the cleaning of self-catering areas:
• Neutral detergent or all-purpose cleaner – Used for cleaning floors, walls, surfaces that may be harmed by strong chemicals, fridges, bread bins and closed containers.
• Glass cleaner - Quick drying, streak free glass cleaner.
• Non-ammoniated glass cleaner - Acrylic and plastic surfaces.
• Sanitizer - Sanitizes all cleaned surfaces/ cleans surfaces and areas such as cutting boards, kitchen equipment, sinks and fridges.
• Stripper / degreaser/oven cleaner - stoves, ovens and racks, garbage cans, disposal containers and garbage disposal areas.
• Chlorinated cleaner or disinfectant – garbage areas, cans disposal areas.
• Brooms and mops – for sweeping and mopping.
• Colour-coded cloths – for dusting and damp wiping.
• Gloves – for your protection
There are five basic steps for any cleaning to be effective
• Pre-cleaning - Remove food scraps, dirt and grease by soaking, scraping, rinsing and sweeping.
• Main cleaning - Remove surface dirt, food debris, marks or grease by washing and scrubbing using a detergent.
• Sanitizing - Use a chemical sanitiser or very hot water to rinse or soak.
• Air drying - Allow items to air dry naturally on a clean, dry sanitised surface.
• Post cleaning - Make sure all sinks are thoroughly rinsed out and that the drainage is free of waste and blockages. Rinse and hang mops and cloths to air dry them.
AIRPORT LOUNGES MAINTAIN THE PRESENTATION AND CLEANLINESS OF ALL DESIGNATED L...Faisal Farooq
This document outlines the duties and responsibilities of an airport lounge attendant. Key responsibilities include maintaining cleanliness and high presentation standards in all lounge areas, including the lounge, children's area, bathroom facilities, and ensuring supplies are well-stocked. Duties involve general cleaning tasks like vacuuming, dusting, mopping, emptying bins, and sanitizing surfaces. Maintaining cleanliness is expected throughout shifts to provide premium passengers an excellent experience.
Housekeeping involves cleaning and maintaining a home. It includes tasks like washing windows, furniture arrangement, trash removal, and more. There are domestic and institutional forms of housekeeping. Domestic refers to residential homes while institutional is for places like hotels. Key principles of housekeeping are cleanliness, orderliness, and safety. Housekeeping requires tools like brooms, mops, vacuums, cleaning solutions, and protective equipment. Safety measures when cleaning include guarding against falls, kitchen caution, fire prevention, secure tool storage, and electrical safety.
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1. This document contains privileged and confidential information intended only for the use of the addressee as named
above. You are hereby notified that any use, dissemination, distribution or reproduction of this document is prohibited.
SCHEDULE OF DUTIES
Institute
42 Atkinson Ave
Otahuhu
02 April 2017
Description Frequency
GLASS CLEANINGGLASS CLEANINGGLASS CLEANINGGLASS CLEANING
Spot clean and remove finger marks etc. from all glass panels and internal glass partitions
and mirrors etc.
Weekly
Spot clean entrance glass doors on both sides to remove finger marks etc Weekly
Entrance glass on door to be washed both sides squeegee dried and polished, cleaned of
all marks and dust etc.
Weekly
GENERAL CLEANINGGENERAL CLEANINGGENERAL CLEANINGGENERAL CLEANING
Reception area, counter, desk, tables, chairs, ledges and sills etc, to be kept clean and
dusted.
Each Visit
Remove glasses and/or cups from desks to kitchen area Each Visit
Exterior entrance door area to be swept where required, cobwebs removed from front
entrance door and surrounds
Each Visit
Lift door and fronts, buttons etc to be cleaned and polished care being taken to remove
all soiling and finger marks
Each Visit
Inside of lifts to be thoroughly cleaned, mirror glass to be polished, buttons to be cleaned
with specific care being taken to remove any soiling and finger marks.
Spot clean marks and fingerprints from around light switches, door jambs and push plates
etc. All walls and partitions to be checked for scuff marks and finger prints and cleaned
as required.
Weekly
Ledges, sills and other fittings on stairs and landings to be kept clean and free from dust
and soiling.
Weekly
Stainless steel hand rails on stairs to be cleaned and polished with a stainless steel cleaner Weekly
Dust and spot clean desks (for security reasons desks that are busy or cluttered can only
be spot dusted). Documents on desks will on no account be moved or disturbed unless
advised to contrary
Weekly
Desks and other horizontal surfaces that are left cleared to be cleaned of all marks and if
possible damp wiped.
Weekly
Telephone cradles and handsets to be cleaned and polished, removing all dust and
marking as is practicable.
Weekly
Computer monitors, screens, keyboards and under keyboards, filing trays etc. to be
dusted with a static duster, as far as is practicable. Keyboard and mouse will not be
Weekly
2. This document contains privileged and confidential information intended only for the use of the addressee as named
above. You are hereby notified that any use, dissemination, distribution or reproduction of this document is prohibited.
cleaned other than with a static duster unless prior arrangement has been made with our
office.
Dust and clean all ledges, sills and other horizontal surfaces up to two metres, particular
attention to be given to window sills, door trims and other areas that collect dust, picture
frames, skirting’s, water cooler, fire extinguishers, photocopier and fax machines, filing
cabinets, heaters, air-conditioning vents and other office equipment, etc.
Weekly
All furnishings to be checked for fluff, dust, and finger marks, upholstered chairs to be
vacuumed as required. Splayed legs on office chairs to be damp dusted.
Weekly
All fire equipment and similar fittings to be cleaned of dust and debris. Weekly
Walls, ledges and sills 2 metres and above to be checked for dust and cobwebs, etc. Monthly
All high walls, ceilings, corners and edges to be cleaned of cobwebs dust and marks etc. Monthly
CARPETED AND HARD FLOORSCARPETED AND HARD FLOORSCARPETED AND HARD FLOORSCARPETED AND HARD FLOORS
All carpeted floor in offices and heavy use service areas to be spot vacuumed only,
removing obvious debris from carpets in main thoroughfares.
Each Visit
All carpeted and hard floor areas to be thoroughly vacuumed and/or swept, care being
taken that all fluff, dust, and other debris is removed from under desks etc. and that edges,
ledges and corners are kept free from fluff or dust build up.
Weekly
Special attention to be given to hard to reach areas such as edges, planters, sides of
desks, cabinets, corners, and around skirting boards etc. to remove any fluff, dust or
debris.
Weekly
All hard floor surfaces to be washed with a bio-degradable, ECNZ and NZFSA approved
PH Neutral detergent
Each Visit
KITCHENKITCHENKITCHENKITCHEN
Floors in kitchen to be swept and hot washed with a bio-degradable, ECNZ and NZFSA
approved, non-slip PH Neutral detergent, care being taken that all edges and corners are
kept clean and free from all soiling and dirt build up etc.
Each Visit
Clean and wipe kitchen bench top and surrounds. Each Visit
Sink to be wiped clean, drain and plug hole to be cleaned of marks and soiling. Scrub
clean drain as required to remove staining.
Each Visit
Wipe down all tables and chairs, removing any drink rings, splash marks and food debris. Each Visit
Remove marks from cupboard doors and drawer fronts etc. Each Visit
Empty and clean rubbish bin, inside and out. Replace liner if necessary. Each Visit
Walls around rubbish bin and sink bench to be washed to remove splashes and stains etc. Each Visit
Clean exterior of fridge, microwave, zip water heater, jug, etc., and any other fixtures and
fittings in kitchen.
Each Visit
Load dishwasher with any dirty dishes, and turn on. Each Visit
Wipe out inside of microwave oven, removing any build-up of soiling etc. Weekly
3. This document contains privileged and confidential information intended only for the use of the addressee as named
above. You are hereby notified that any use, dissemination, distribution or reproduction of this document is prohibited.
TOILET AREASTOILET AREASTOILET AREASTOILET AREAS
Floors in toilets to be swept and hot washed with bio-degradable, ECNZ and NZFSA
approved, non-slip PH Neutral detergent, care being taken that all edges and corners and
areas behind doors are kept clean and free from all soiling and dirt build up etc.
Each Visit
Toilet pans, seats and bowls, urinals etc., to be scrubbed clean on all surfaces inside and
out with our ECNZ licenced Washroom Cleaner.
Each Visit
Wall around hand dryers and/or towel dispensers to be washed to remove splash marks
and soiling.
Each Visit
Spot clean marks from partitions, walls and doors. Each Visit
Hand basins to be cleaned and polished including around and behind all taps and fittings
and vanity tops etc.
Each Visit
Mirror glass to be cleaned and polished. Each Visit
Damp dust all horizontal surfaces and ledges, etc. Each Visit
All pipes, fittings, walls, tops of towel dispensers and toilet brush dispensers etc., to be
kept clean and free of dust or fluff build up.
Each Visit
Washroom consumables to be checked and replaced as required. Each Visit
Shower cubicles to be scrubbed clean on all surfaces, as required. Each Visit
RUBBISH DISPOSALRUBBISH DISPOSALRUBBISH DISPOSALRUBBISH DISPOSAL
All waste baskets and or bins to be emptied and along with other rubbish and litter, put
into waste sacks for disposal, subject to instructions.
Each Visit
Remove rubbish to collection point. Each Visit
Replace bin liners. As Required
Wherever possible, all chemicals used in our cleaning processes are environmentally friendly
and readily bio-degradable with zero VOC’s (Volatile Organic Compounds).
They have been certified by Environmental Choice NZ (ECNZ) and are approved by the New
Zealand Food Safety Authority (NZFSA).
Under no circumstances will harsh chemicals and/or disinfectants be used by us without prior
consent, nor will products be used that have not passed ECNZ’s rigorous checks.
Please note: this schedule is not a confirmation that the service we provide for you is ECNZ
Licensed. If you wish to become part of our ECNZ License Program please speak to one of
our representatives.
4. This document contains privileged and confidential information intended only for the use of the addressee as named
above. You are hereby notified that any use, dissemination, distribution or reproduction of this document is prohibited.
NOTES, EXCLUSIONS & EXTRA SERVICES
IMPORTANT NOTESIMPORTANT NOTESIMPORTANT NOTESIMPORTANT NOTES –––– Please instruct your staff to be aware of these points:
All rubbish must be either in bins or clearly marked as rubbish for removal
Please do not leave paper work or articles on top of waste bins unless they are intended for disposal.
We cannot be held responsible for articles left in these areas which have been disposed of.
We cannot be held responsible for articles placed in the rubbish by your staff which may leak. Please
ensure nothing wet is placed into bins as liners are not water-tight. Please instruct all your staff to be
aware of this situation.
Please contact us if you are interested in our “Eco Assessment” of your premises, including suggestions
on recycling, etc
AREAS NOT COVERED IN THIS SCHEDULEAREAS NOT COVERED IN THIS SCHEDULEAREAS NOT COVERED IN THIS SCHEDULEAREAS NOT COVERED IN THIS SCHEDULE
Any extra time spent cleaning up after parties/functions.
Any hand washing of dirty dishes
EXTRA SERVICESEXTRA SERVICESEXTRA SERVICESEXTRA SERVICES –––– AVAILABLE ON REQUESTAVAILABLE ON REQUESTAVAILABLE ON REQUESTAVAILABLE ON REQUEST
ECNZ Licensed Program – be one of our elite and go through the accreditation process
All washroom sanitising systems: - Sanitary Disposal Units
- Digital Air Fresheners
- Toilet and Urinal Auto Sanitizers
Specialised bins and paper boxes for recycling of all types of rubbish
Windows washed squeegee dried and polished inside & out
Water blasting and Chem-wash of all types of external surfaces
Strip, resurface and resealing of a variety of hard floors
Carpets steam cleaned and deodorised; stain removal or spot clean as required. We can also give your
chairs the same treatment.
Full pest control service available
Specialised cleaning of keyboards, mouse and computer screens
All kinds of spring cleaning, fridge, cupboards and drawers etc. can be cleaned on the inside if required
from time to time.
Expert advice and supply of all your matting requirements, including the fitting of and maintenance advice
We also offer a special service for the removal and supervised destruction of confidential or sensitive
material.
5. This document contains privileged and confidential information intended only for the use of the addressee as named
above. You are hereby notified that any use, dissemination, distribution or reproduction of this document is prohibited.
PRICING
Institute
42 Atkinson Ave
Otahuhu
17 March 2017
To cleaning of premises once weekly, as per attached schedule
Cost Per Week $405.00
Per Calendar Month $1755.00
Initial/Extra Cleaning, flat rate per man hour* $38.00
Prices quoted are exclusive of GST
** Prices are valid for six weeks from above date.
* We suggest a certain amount of initial cleaning may need to be undertaken to return premises to a high
standard of cleanliness, and/or from time to time extra cleaning may be requested. This additional type of
work we would charge only by the time taken.
We also highly recommend your tiled floor areas be acid washed from time to time. Tiles are very porous
and therefore will absorb dirt and grime. Acid washing will restore the tiles, will help maintain the look and
considerably extend the life of the floor. Please contact us for a quotation.
We also highly recommend your vinyl floor areas be stripped and resealed from time to time. This process
will not only restore the surface, it will help maintain the look and considerably extend the life of the floor.
Please contact us for a quotation.
Our price is complete and covers all direct labour costs, accident compensation, public risk insurance and
all cleaning materials and equipment to effectively perform the stated duties to a professional standard.
Not included in the price: Consumables such as tidy liners, rubbish bags, soft soap, toilet rolls etc. These
will be provided if and as required and charged at nominal rates.
6. This document contains privileged and confidential information intended only for the use of the addressee as named
above. You are hereby notified that any use, dissemination, distribution or reproduction of this document is prohibited.
TERMS AND CONDITIONS OF TRADE
1. PERIOD OF CONTRACT:
The Contract shall be for a period agreed to by both parties,
(minimum of 12 months) and will then roll over month by month,
remaining in effect for as long as the work continues, subject to
conditions below. However in the event of non-performance the
contract may be terminated by either party giving one calendar
months’ notice of intent or payment in lieu of, provided that the
Company has been given reasonable opportunity to rectify the
cause for complaint.
2. PRICE STRUCTURE:
The accepted price will be complete and cover where and when
applicable, all direct labour costs, sick pay, annual leave, accident
compensation, public risk insurance and with the exception of
extras, all cleaning materials and equipment to effectively perform
the stated duties to a professional standard.
3. VARIATIONS:
The contract price is subject to rise and fall by reason of variation
in the rates payable due to any award judgement, determination
order or rule of court, statutory tribunal or authority, or any
increase or decrease in the work involved, but only after due
consultation with all parties concerned.
4. COSTING STRUCTURE:
All our costs are worked out on a per annum basis then divided
by twelve to achieve a regular calendar month charge rate. Our
costs per annum take into account the non-cleaning of areas
during statutory holidays, etc. We reserve the right to increase
the contract price annually by at least 2% or to keep in line with
inflation. Where there has been necessity to quote a job prior to
completion of building we reserve the right to review the costing’s
after an initial settling in period of one month.
5. HOLIDAYS:
Unless specifically mentioned in the maintenance specifications,
the frequency of service will exclude statutory or public holidays.
Where such holidays occur, these have been taken into account
when quoting so no discount is given for work not undertaken on
these days. However if work is required to take place on
designated Public Holidays this is charged at double time.
6. MATERIALS:
All materials and equipment necessary to perform the work will
be provided by ourselves, the exception will be extras such as
Rubbish Saks, Bin Liners, Toilet paper, Soap and Hand-towels
etc. However, these will be supplied if required and charged at
ruling rates.
7. PERSONNEL:
Because we consider the security of our clients business of prime
importance, we take great care in the selection, checking, training
and supervision of all staff and contractors for whom we provide
work. However we do respect our client's right to reject any of
our personnel without reason and on receipt of such a rejection
we agree to replace that persons or persons forthwith.
8. PAYMENTS:
Accounts for work will be submitted monthly on the 20th day
of the current month, and are payable by the 20th of the
following month. Unless otherwise agreed, you are required
to complete a Direct Debit form for the monthly cleaning
payments, as governed by the conditions detailed in the
Direct Debit Authority form.
9. LATE PAYMENTS:
Any amounts still unpaid after 30 days (following completion
of the months’ work) will be subject to 5.0% compounding
interest for each month or part thereof, that the amount
remains unpaid. If any account is in arrears for 3 months or
longer we reserve the right to stop the cleaning without notice
until all monies have been paid in full. Once the account is
paid we will re-commence cleaning.
10. TERMINATION OF CONTRACT:
After the expiry of the initial contract period the contract may
be terminated by either party giving one calendar months’
notice of intent in writing or payment in lieu. In the event of
non-performance the contract may also be terminated by
either party giving one calendar months’ notice of intent or
payment in lieu of, provided that the Company has been given
reasonable opportunity to rectify the cause for complaint.
11. HEALTH & SAFETY:
In accordance with Health & Safety law, there are three
parties that have responsibilities. Please refer to our Health
& Safety Policy included in this document for further
information.
We require you supply us with your own Health & Safety
policies and procedures, hazards register and any other
information in order to maintain a safe working environment
for cleaning contractors. These details must be provided, in
written format, prior to commencement of any work.
12. ACCEPTANCE CONDITIONS:
Upon commencement of work you are agreeing to all these
terms and conditions. You are agreeing to pay your account
by the due date, as aforementioned. If you have any dispute
you need to inform us within 24 hours or as soon as possible
in the next working day that there is a problem. The
undisputed portion of the account is still payable. If you do
not pay your account by the due date you may be liable for
all costs of recovery and collection.
7. This document contains privileged and confidential information intended only for the use of the addressee as named
above. You are hereby notified that any use, dissemination, distribution or reproduction of this document is prohibited.
THE AGREEMENT
Declaration:
I, ………………………………………………………………………..........................
(name):
agree to be bound by and comply with all terms and conditions as detailed in
this proposal.
I also agree to provide EcoPro with those Health & Safety policies and procedures that are
specific to working on our site, Hazards Register and Emergency Evacuation procedures.
Signed: ………………………………………………………………………….
Company: ………………………………………………………………………….
Position: ………………………………………………………………………….
Date: ………………………………………………………………………….
Required Start Date: ………………………………………………………………………….