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© SOL MARKETING | 1
YOUR IDEAL
CUSTOMER
ARCHETYPE
January 21, 2016
Tweet the event!
#IdealCustomer
#BrandingIsSex
@Sol_Marketing
@Deb_Sol
@AustinAMA
Drop your
business card in
the basket to
enter to win a
free brand
coaching
session!
© SOL MARKETING | 2
AGENDA
• Branding basics
• Three existential questions
• Who is your brand for?
• How do you create an ideal customer
archetype?
© SOL MARKETING | 3
Brand or be branded.
© SOL MARKETING | 4
What is a brand?
© SOL MARKETING | 5
The collective emotional
response to your
product or service
© SOL MARKETING | 6
Expectations
© SOL MARKETING | 7
Memories
© SOL MARKETING | 8
Stories
© SOL MARKETING | 9
A relationship
© SOL MARKETING | 10
Differentiation that’s
meaningful to
customers
© SOL MARKETING | 11
An intangible asset
© SOL MARKETING | 12
A financial asset
© SOL MARKETING | 13
© SOL MARKETING | 14
A BRAND IS A PROMISE
© SOL MARKETING | 15
Functional Benefits and Attributes
Emotional Benefits
Self-expressive
benefits,
beliefs and
values addressed
Hardest to deliver
Hardest to imitate
Most differentiating and defining
Longest shelf-life
Key element of emotional brand
BRAND VALUE PYRAMID
© SOL MARKETING | 16
THE TOP OF YOUR BRAND PYRAMID
THE THREE EXISTENTIAL QUESTIONS
What does it say about a person that
use/drive/eat/drink/wear your brand?
What is the SINGULAR thing a person gets from
your brand she/he can’t get anywhere else?
How do you make your customer the hero in her/his
own story?
© SOL MARKETING | 17
THE LURE OF SEGMENT MARKETING
1:1 and personalization are not trends;
they are mandates
How do you protect your brand with all these
individualized interactions?
© SOL MARKETING | 18
WHO IS YOUR BRAND FOR?
YOUR IDEAL CUSTOMER
Who is the archetypal person who is MOST
highly predictive of your brand’s success?
© SOL MARKETING | 19
THE IDEAL CUSTOMER ARCHETYPE
• What do they LOOK like?
• What is their day like?
• What keeps them up at night? What are they
afraid of?
• What are their goals?
• What are their challenges?
• What do they care most about in life?
© SOL MARKETING | 20
DIAL IT IN
• What makes them feel good?
• What makes them feel SEXY?
• What makes them feel bad?
• How do they measure success?
• What role does our brand play in creating that success
for them?
• What’s the story of their life, and how do we make
them the hero?
© SOL MARKETING | 21
ASSESS THEIR PERSONALITY
• What personality traits do they have?
• Where do they like to go on vacation?
• What do they wear?
• What car do they drive?
• Where do they hang out?
• What do they aspire to be?
• How do they spend their time?
• What movie character do they wish they could be?
© SOL MARKETING | 22
EXERCISE #1
LET’S PRACTICE: IDEAL CUSTOMER ARCHETYPE
• Who is the ideal customer?
Draw a picture, write a song,
or tell a story!
• Work together in groups of
3-4 people.
• You have 6 minutes.
Choose a brand:
• Whole Foods
• Trader Joe’s
• H-E-B
• Costco
• Sustainable Food
Center Farmer's Market
© SOL MARKETING | 23
EXERCISE #2
YOUR BRAND’S IDEAL CUSTOMER ARCHETYPE
• Who is YOUR brand’s ideal customer?
• Draw a picture, answer the questions,
write a song, or tell a story!
• You have 6 minutes.
© SOL MARKETING | 24
LET’S
START
SOMETHING 512.445.4807
info@solmarketing.com
@Sol_Marketing
Facebook.com/SolMark
etingConcepts
These slides and more
will be posted at
blog.solmarketing.com
Let’s draw the
winner for the free
brand coaching
session!

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Your Ideal Customer Archetype

  • 1. © SOL MARKETING | 1 YOUR IDEAL CUSTOMER ARCHETYPE January 21, 2016 Tweet the event! #IdealCustomer #BrandingIsSex @Sol_Marketing @Deb_Sol @AustinAMA Drop your business card in the basket to enter to win a free brand coaching session!
  • 2. © SOL MARKETING | 2 AGENDA • Branding basics • Three existential questions • Who is your brand for? • How do you create an ideal customer archetype?
  • 3. © SOL MARKETING | 3 Brand or be branded.
  • 4. © SOL MARKETING | 4 What is a brand?
  • 5. © SOL MARKETING | 5 The collective emotional response to your product or service
  • 6. © SOL MARKETING | 6 Expectations
  • 7. © SOL MARKETING | 7 Memories
  • 8. © SOL MARKETING | 8 Stories
  • 9. © SOL MARKETING | 9 A relationship
  • 10. © SOL MARKETING | 10 Differentiation that’s meaningful to customers
  • 11. © SOL MARKETING | 11 An intangible asset
  • 12. © SOL MARKETING | 12 A financial asset
  • 14. © SOL MARKETING | 14 A BRAND IS A PROMISE
  • 15. © SOL MARKETING | 15 Functional Benefits and Attributes Emotional Benefits Self-expressive benefits, beliefs and values addressed Hardest to deliver Hardest to imitate Most differentiating and defining Longest shelf-life Key element of emotional brand BRAND VALUE PYRAMID
  • 16. © SOL MARKETING | 16 THE TOP OF YOUR BRAND PYRAMID THE THREE EXISTENTIAL QUESTIONS What does it say about a person that use/drive/eat/drink/wear your brand? What is the SINGULAR thing a person gets from your brand she/he can’t get anywhere else? How do you make your customer the hero in her/his own story?
  • 17. © SOL MARKETING | 17 THE LURE OF SEGMENT MARKETING 1:1 and personalization are not trends; they are mandates How do you protect your brand with all these individualized interactions?
  • 18. © SOL MARKETING | 18 WHO IS YOUR BRAND FOR? YOUR IDEAL CUSTOMER Who is the archetypal person who is MOST highly predictive of your brand’s success?
  • 19. © SOL MARKETING | 19 THE IDEAL CUSTOMER ARCHETYPE • What do they LOOK like? • What is their day like? • What keeps them up at night? What are they afraid of? • What are their goals? • What are their challenges? • What do they care most about in life?
  • 20. © SOL MARKETING | 20 DIAL IT IN • What makes them feel good? • What makes them feel SEXY? • What makes them feel bad? • How do they measure success? • What role does our brand play in creating that success for them? • What’s the story of their life, and how do we make them the hero?
  • 21. © SOL MARKETING | 21 ASSESS THEIR PERSONALITY • What personality traits do they have? • Where do they like to go on vacation? • What do they wear? • What car do they drive? • Where do they hang out? • What do they aspire to be? • How do they spend their time? • What movie character do they wish they could be?
  • 22. © SOL MARKETING | 22 EXERCISE #1 LET’S PRACTICE: IDEAL CUSTOMER ARCHETYPE • Who is the ideal customer? Draw a picture, write a song, or tell a story! • Work together in groups of 3-4 people. • You have 6 minutes. Choose a brand: • Whole Foods • Trader Joe’s • H-E-B • Costco • Sustainable Food Center Farmer's Market
  • 23. © SOL MARKETING | 23 EXERCISE #2 YOUR BRAND’S IDEAL CUSTOMER ARCHETYPE • Who is YOUR brand’s ideal customer? • Draw a picture, answer the questions, write a song, or tell a story! • You have 6 minutes.
  • 24. © SOL MARKETING | 24 LET’S START SOMETHING 512.445.4807 info@solmarketing.com @Sol_Marketing Facebook.com/SolMark etingConcepts These slides and more will be posted at blog.solmarketing.com Let’s draw the winner for the free brand coaching session!