Totango Spark: The Future of Customer Success has Arrived

•

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Spark is finally here! Join our Customer Success industry expert and VP of Product Management at Totango, Ravit Danino, for this introductory webinar on the general availability of Spark. Totango Spark empowers enterprises to quickly adopt and operationalize customer-centricity across their organizations, enabling them to complete their digital transformation and grow their business by becoming more customer-centered. In this webinar we cover: - How Totango Spark can guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices to achieve business goals faster. - SuccessBLOCs - a groundbreaking, modular, concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives, each step is chosen by the business to meet specific customer success goals. Find the on-demand webinar and more info at www.totango.com.

Technology

Onboarding
ACCELERATING CUSTOMER
SUCCESS IMPACT

Ravit Danino | VP Products |
ravit@totango.com
Webinar Speakers
Tess Orlev | Content Marketing Manager |
tess@totango.com

Accelerating The Customer Centered Economy
In a digital world where the customer is in the driver seat, we enable
companies to center around their customers and drive Customer
Centered Growth (CLTV).
Totango
Mission

Push towards making
real-time data driven
business decisions
Putting customers at the
center of your operations
to gain competitive
advantage
Being disrupted by
Software Enabled entrants
Cloud Computing
Transitioning to
subscription from
one-time/license revenues
– faced with churn, upsell
Pay Per Value /
Subscription
Digital
Disruption /
Transformation
Big Data & Machine
Learning
Constant Increase of
Customer
Expectations
Market Drivers of The Customer Centered Economy

Your business success and your customers’
success are now the SAME

Results
CUSTOMER SUCCESS IS NEW
Many Companies Fail To Translate The Concept into Business Impact

ResultsResultsResultsResults Results
THERE ARE MANY CUSTOMER FLOWS
Delivering Value In Every Flow is Key

GOALS ORIENTED
GOAL
Ensure that onboarding is on time
Accounts went live Key Accounts Success Rate Time to Onboard
16 Days
Target < 15 days
85%
Target: 90%
8

© 2018 TOTANGO. CONFIDENTIAL.
GOALS & KPI SEGMENTS
CAMPAIGNSSUCCESSPLAYSASSETS
REPORTS
SuccessBLOCs

YOUR ARE ALREADY USING
40+ SuccessBLOCs
Onboarding
Escalation
Business Review
Upsell
Training
Nurture & Grow
Executive Engagement
Adoption
Risk
Churn
Success Plan
Implementation
Feedback
Education
Relationship Building
Reference
Retention/Renewal
VOC
Win Back
Billing
Professional Services
+ more

THE FOCUS IS ON RESULTS, NOT JUST ACTIVITIES
Introducing

All Rights Reserved
Content Proprietary of Totango

In this webinar, Ravit Danino, VP of Product Management at Totango, gives an in-depth look at a groundbreaking, modular, concept in Customer Success. In our first ever mini-series SuccessBLOCs: Onboarding, Escalation, and Adoption, first installment Onboarding, you'll learn: -How to dramatically improve the new customer onboarding journey -Be able to meet the milestones in an onboarding project timeline and overall goals -How to delight end users and enable a consistent and efficient experience -Ensure the customer post onboarding is adopting the product or service Find the on-demand webinar and more info at www.totango.com.

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Totango Spark: The Future of Customer Success has Arrived

1. Onboarding ACCELERATING CUSTOMER SUCCESS IMPACT

2. Ravit Danino | VP Products | ravit@totango.com Webinar Speakers Tess Orlev | Content Marketing Manager | tess@totango.com

3. Accelerating The Customer Centered Economy In a digital world where the customer is in the driver seat, we enable companies to center around their customers and drive Customer Centered Growth (CLTV). Totango Mission

4. Push towards making real-time data driven business decisions Putting customers at the center of your operations to gain competitive advantage Being disrupted by Software Enabled entrants Cloud Computing Transitioning to subscription from one-time/license revenues – faced with churn, upsell Pay Per Value / Subscription Digital Disruption / Transformation Big Data & Machine Learning Constant Increase of Customer Expectations Market Drivers of The Customer Centered Economy

5. Your business success and your customers’ success are now the SAME

6. CS GOALS ARE Business Results!

7. Results CUSTOMER SUCCESS IS NEW Many Companies Fail To Translate The Concept into Business Impact

8. ResultsResultsResultsResults Results THERE ARE MANY CUSTOMER FLOWS Delivering Value In Every Flow is Key

9. SuccessBLOCs Configurable Modules

10. GOALS ORIENTED GOAL Ensure that onboarding is on time Accounts went live Key Accounts Success Rate Time to Onboard 16 Days Target < 15 days 85% Target: 90% 8

12. YOUR ARE ALREADY USING 40+ SuccessBLOCs Onboarding Escalation Business Review Upsell Training Nurture & Grow Executive Engagement Adoption Risk Churn Success Plan Implementation Feedback Education Relationship Building Reference Retention/Renewal VOC Win Back Billing Professional Services + more

13. THE FOCUS IS ON RESULTS, NOT JUST ACTIVITIES Introducing

Totango Spark: The Future of Customer Success has Arrived

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