The document discusses the growing importance and mainstream adoption of customer success in various industries, including SaaS and healthcare. It highlights Trustpilot's case study as an example of achieving ROI through tailored processes and goal management. Additionally, it emphasizes the future of customer success being modular and data-driven, focusing on best practices and benchmarking for enhanced impact.

1. GOAL-ORIENTED TECH
Ravit Danino | VP Product | Totango

2. Customer Success
is Maturing

3. Customer Success Is Gaining
Momentum Everywhere
SaaS Media Finance IT Healthcare and more…
We’ve gone mainstream

4. Accelerate? Grow?Prove ROI?
Top Questions everyone asks…

5. TrustPilot
CASE STUDY

6. What TrustPilot did
CASE STUDY
Tailored process
Proved ROI
Manage the team to goals

7. THE FASTEST WAY TO GET RESULTS
The solution

8. SuccessBLOCs
Implement – Measure Fast
Your journey – your way
Best practices embedded
Scalable
2018 Innovation Highlight
Modular

10. Goal-Oriented
IN SUMMARY
Modular Around Unit of Value
Based On Customer Data
In the Future - Benchmarking

11. ACCELERATE
THE IMPACT OF CUSTOMER SUCCESS