The document discusses Microsoft products and services that Ergo uses to help customers transform their businesses, which they call "Year Zero". These include solutions for collaboration, business intelligence, cloud computing, customer relationship management, communication, and IT management. The goal is to provide more affordable ways for organizations to work smarter and deliver more value with their existing resources.

1. YEAR
ZERO
New ways of working
In Partnership with

2. Transform
your business
with Ergo
What is Year Zero? Using an ecosystem of Collectively, these are concepts
There have been Microsoft products, deployed and tools for delivering more
and integrated by Ergo, you with less. Many of the
significant changes in the
will benefit from a new-found components are available
software and services we agility with improved business out-of-the box to Microsoft users,
deliver at Ergo, making it processes that touch every maximising investment in
easier for our customers corner of your business. challenging economic times,
to leverage technology for enabling organisations to get up
business advantage. We There are software solutions for and running without having to
call it Year Zero because collaboration and information embark on complex IT projects
sharing, business intelligence, that demand heavy capital
we believe it’s the start of
IT systems management, and outlay.
a new era that will see a virtual infrastructure for working
profound shift in the way anytime, anywhere. There is Business transformation is now
organisations go about the new option of the cloud, a affordable and within
their business. Central to here-and-now alternative to everybody’s grasp. With Ergo
this change are new ways traditional models of IT delivery. you can make it happen.
of working.
“2008 was a watershed year for the Irish economy. Life
hasn’t been the same and my view is that life won’t be the
same for a long time, if ever. Year Zero is about new ways of
working, giving people the tools to deliver value within their
organisations in a whole new way.”
John Purdy, CEO, Ergo

3. A New World of Smarter Ways of Working: Heading for the Cloud: Building Better
Collaboration: Business Intelligence Office 365/Azure Relationships:
SharePoint 2010 Using Microsoft SQL Server and As well as relieving Dynamics CRM
Microsoft’s collaboration SharePoint as building blocks, organisations of having to The beauty of Microsoft’s CRM
software is an enterprise Ergo provides its customers manage and maintain solution is that it lets
solution that offers one place with the type of BI solution that complex systems, the cloud organisation build better
to go and one place to work. At was once the sole preserve of offers lower and more customer relationships from
its simplest, it forms the basis large corporations. Best of all, predictable costs, shifting IT familiar software. Integration
for an intranet site, hosting employees in different business from capital to operational with Outlook, the contacts,
content that can be shared and units are empowered with expenditure. Faster calendar and email application
searched across an organisation. familiar Office software to deployment and robust in Office, makes CRM central to
It’s an easy and affordable way analyse data, compile reports multi-layered security the business rather than an ad
of connecting teams, and share insights with strengthen the case for a new hoc extra.
improving access to information colleagues. IT model that more and more Ergo can help you create a
and increasing productivity. Self-service tools facilitate Ergo customers are starting to 360-degree view of client
Whether you are dealing with access though a browser to embrace. lifecycle management.
traditional documents, web or virtually any data source across Office 365 is the most significant Drawing on a single and
social media content, the organisation. Content-driven software-as-a-service consistent source of data, we
SharePoint becomes a fulcrum dashboards and scorecards are proposition to date, a cloud can help you create more
for data that reduces the cost of created that enable users to version of Microsoft’s targeted marketing campaigns
maintaining multiple answer questions and dig down best-selling communications or build loyalty with
systems. More sophisticated into the root cause of business and collaboration suite, now multi-channel strategies.
benefits will be enjoyed by performance issues. available with pay-as-you-go We can deploy Dynamics on
teams that want document Using familiar components from pricing options. Easy to use and premise or in the cloud as a
version control or individuals the Microsoft stack, the IT administer, Ergo can help make SaaS (Software-as-a-Service)
with compliance department is able to manage it a secure and fully solution. We can customise it
responsibilities that need to and monitor the data centrally, integrated part of a business. to meet the needs of your sales
apply retention schedules and ensuring integrity is always The cost-saving principles of team, marketing department
legal holds. maintained and that users are the cloud are delivered to or customer service agents. We
Specialist workflows can be always working with the most maximum effect by Ergo on can even use the Dynamics
developed, such as Ergo’s PMO accurate and up-to-date Microsoft’s Azure platform. platform to develop xRM
Portal Web Part for project information. Software solutions can be solutions for any line of business
managers. developed with little or no outlay application, where ‘x’ stands for
SharePoint can also be adapted and delivered back to the ‘any’ relationship in business-to-
for specific processes like business as a seamless business interactions.
scanning and indexing, contract pay-as-you go service.
management and helpdesks.
“It’s about transforming productivity in organisations. I think we have
a great opportunity to help our customers really get the most of their
own people, their own suppliers, their vendors, their partners, to make
their organisations as productive as possible in a very
challenging economic time.”
Paul Rellis, Managing Director, Microsoft Ireland

4. Breaking Down Office Walls: More for Less: Virtual Client Automating IT Operations: Microsoft
Lync 2010 Services System Center Suite
Everything you need to communicate Ergo is at the forefront of Virtual Clients Managing IT as a service that’s delivered
within an organisation, Lync facilitates Services, a revolutionary new way to back to the business is a concept that has
audio, video, collaboration and instant deliver applications to users form a been pioneered in Ireland by Ergo. As the
messaging, using familiar software and centrally hosted environment. With a country’s only Microsoft Services Ready
time-saving features like ‘presence’ to tell service flavour for every type of worker and Partner, we have the skill and knowledge
you who is available and the best way they every type of business, Ergo offers a to optimise System Center for your
can be contacted. portfolio of options for direct delivery to business.
As organisations struggle with a more the user’s client, from publishing specific A highly automated suite of applications,
distributed workforce and a proliferation of applications to full-blown Virtual Desktop System Center manages physical and
communication devices and Infrastructure. By centralising the virtual IT environments across data
applications, Lync provides a single provisioning and ongoing management of centres, client computers, and personal
interface that breaks down office walls to core client services, organisations are able devices. It helps achieve the difficult
facilitate collaboration and instant to dramatically reduce IT costs, do more balance of empowering employees with
communication regardless of location. with less, and free up IT staff to work on the flexibility they need to be productive,
By connecting people in new ways, other projects. Service desk calls fall by up while providing IT with the necessary
anytime, anywhere, you can reduce costs ten per cent and Total Costs of Ownership controls to keep it safe and secure.
and increase productivity. Used as a savings are around 35 per cent. Ergo recommends System Center as the
replacement for traditional telephony, Upgrades and security patches become superior management tool for virtualised
further savings are guaranteed. Adoption routine. Compliance, control and security environments and cloud delivery. An
is quick and easy with features and functions are easier to manage and a new orchestration console lets you integrate
functionality accessed through Microsoft agility allows the business to flex IT public and private clouds, while
Office, using the same contacts and services up and down to meet the self-service tools facilitate quick
calendar for making calls or setting up a demands of the business. provisioning. Unified performance
video conference. A skills search function monitoring provides visibility across the
makes it an invaluable tool for bringing entire estate.
people together.
Ergo and Microsoft Partnership
Ergo is a Microsoft Gold Partner with 19 years experience. As a trusted technology partner, we help our clients develop and maintain
cost-effective and efficient IT environments built on proven Microsoft technology which provides the highest levels of security,
reliability, and scalability for organisations business-critical applications.
Ergo have the largest number of Microsoft accredited engineers and developers in Ireland. We are proud to be the only Microsoft
partner in Europe to be Services Ready for System Center - the highest achievement for service delivery in a specialist area and one of
only two Microsoft partners in Ireland to be Services Ready for SharePoint 2010. Ergo also benefit from a premiere support agreement
with Microsoft, giving clients access to the highest echelons of Microsoft’s knowledge base (only two partners in Ireland have this).
What does all this mean? It means you can trust us to advise you on the right technologies, to deploy them to best practice standards
and to support you in ensuring that you get the most out of the investment you have made in Microsoft technologies.
For more information call 1850 374673, email info@ergogroup.ie or visit www.ergogroup.ie
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