IDC S.p.A is an Italian IT consulting and solutions provider founded in 1994. They have expanded to have offices in Italy, UAE, and provide services globally. They specialize in designing, deploying, and managing Microsoft technologies including Office 365, Azure, and unified communications. They also work with security, virtualization, and other IT solutions. They have many certifications and over 150 years of consulting experience working with large customers in the UAE such as Mubadala, Cleveland Clinic Abu Dhabi, and Etisalat.

1. IDC S.p.A
Corporate Profile
IDC S.p.A.
Po.Box. 502838, Dubai
Arenco Tower Office 501
Dubai Media City
UAE
Page 1 of 12
e-mail: idc@idc.it
http://www.idc.it

2. Introduction
IDC S.p.A is a leading IT Consulting and Solutions Provider focused on delivering
specialized services and systems to the enterprise market that meet the ever
increasing demands of today’s business world.
Founded in Naples, Italy in 1994 by highly-skilled and qualified professionals IDC
has grown from strength to strength each year by consolidating its know-how on
important projects, significant technological advancements, organizational
complexity and business requirements, developing a design approach that allows
customers to realize their IT Investment, not just in technical infrastructure, but
also in meeting corporate objectives while retaining a tight and measurable Return
on Investment.
Having expanded into the Middle Eastern market with a regional branch office
based in Dubai, United Arab Emirates, the founding principles and guidelines of the
Company remain the same, even today, and are still inspired by a single
fundamental concept: “To put customer satisfaction and the development of the
business as the key strategic choice.”
Partnerships and Qualifications
With more than 150 man years of consulting experience, IDC is one of the leading
Solution Providers in the industry when it comes to the products and solutions in
our portfolio.
Our Partnerships
Key partnerships and relationships with market leading products and technologies
ensure that our clients always have the best possible solution supporting their
business.
Key Partnerships
 Microsoft Gold Partner Competencies
o Communications
o Identity & Security
o Messaging
o Management & Virtualization
 Microsoft Silver Partner Competencies
o CRM
o Midmarket Solution Provider
o Portals & Collaboration
o Server Platform
 Microsoft Premier Support for Lync Partner
 Microsoft Cloud Accelerate
 Polycom Partner
 Jabra Partner
 Network Equipment Technologies / Quintum
IDC S.p.A.
Po.Box. 502838, Dubai
Arenco Tower Office 501
Dubai Media City
UAE
Page 2 of 12
e-mail: idc@idc.it
http://www.idc.it

3. Certifications & Qualifications
The secret of our success lies in finding and retaining skilled and valuable resources
who are able to see projects through starting from the envisioning phase and going
beyond post-project support. Continuous investment on training and certification of
our employees as well as the relentless pursuit of industry standard organizational
certifications ensures that we are always at the top of our game.
Our Organizational Achievements and Certifications include;
 ISO9001:2000 Certification
 Microsoft Certified Office Communications Server 2007 R2 Voice Partner
 Microsoft Certified Lync Server 2010 Voice Partner
Our Technical Certifications and achievements are always up to date and include;
 Microsoft Certified Professionals
 Microsoft Certified Systems Engineer
 Microsoft Certified Systems Engineer + Internet
 Microsoft Certified Systems Engineer + Messaging
 Microsoft Certified Systems Engineer + Security
 Microsoft Certified Professional
 Microsoft Certified Technology Specialist
 Microsoft Certified Trainer
 Microsoft Most Valuable Professional
 vmware Certified Professional
 ITIL Foundation
 Cisco Certified Network Associate
 Mimecast Certified Professional
Services & Solutions
IDC are able to offer organizations a wide range of services and solutions to meet
their precise business requirements as defined and set out by our customers.
Planning, Design & Architecture
Time and again it has been proven that the most robust, successful and effective
projects in the world began with detailed planning, design and architecture
engagements. During these phases of a project, business requirements are mapped
to technologies, technologies are evaluated & documented and finally an overall
solution architecture emerges to provide a holistic, top-down view of the solution
that can then be used for costing, modeling and as a blue print for deployment &
support.
IDC are able to work with your business to assist in the realization of your business
& technological objectives, even when the solutions / technologies extend beyond
the reach of our normal product line, either as the sole solution architect, by
leading a team of solution architects or simply being part of a team of solution
architects.
IDC S.p.A.
Po.Box. 502838, Dubai
Arenco Tower Office 501
Dubai Media City
UAE
Page 3 of 12
e-mail: idc@idc.it
http://www.idc.it

4. Solution Deployment & Project Management
Our highly trained, skilled and experienced pool of resources are available to see
projects through the deployment phase as both onsite technical resources as well
as being able to oversee the project from a technical project management
perspective. Dedicated project management personnel are also available for more
complex projects or where the requirement exists.
Having conducted several successful projects globally over the years, the discipline
and enthusiasm required to successfully deliver projects remotely using any
available remote access and support tools is near second nature to our Team and
can save significant time & cost to the overall project lifecycle.
Post-Deployment Systems Management & Support
A solution, once implemented, could amount to nothing without the correct support
and systems management structure in place. IDC provides an array of flexible
support & systems management solutions to cater to your requirements.
IDC Remote Managed Services
Tailored to organizations with limited in-house IT Support or IT Departments
focused on maintaining key business Infrastructure the IDC Remote Managed
Services Solution has been designed and developed over the years to ensure that
You, as the Customer, can rest assured that your IT Systems are maintained,
managed and supported according to standards and practices that meet and in
many cases exceed Industry Standards & Best Practices.
What’s more, with technical resources spread across time zones, we are available
to you at least 6 days per week and 12 hours per day on any standard service
level.
IDC Dedicated Systems Engineers
Helping you focus on your core business, IDC Dedicated Systems Engineers are
available to your Organization for short, medium and long term engagements,
where, you may utilize aptly skilled, trained & experienced resources on-site to
build, manage, maintain and operate your IT Infrastructure.
You reap the rewards while we deal with all of the Human Resources hassles.
IDC Escalated Support Services
Delivering sound technical backing for your onsite IT Support personnel, the
Escalated Support Services solution is cost efficient and dependable. Strict Service
Level’s and Response Times with the option of Business Day Only and 24x7, On-Call
Support Services ensure that your business has the correct level of support
required to keep it up and running at all times.
On-Site IT Departments can sleep soundly at night knowing that they can rely on
IDC should the need arise.
IDC S.p.A.
Po.Box. 502838, Dubai
Arenco Tower Office 501
Dubai Media City
UAE
Page 4 of 12
e-mail: idc@idc.it
http://www.idc.it

5. Unified Email Management
The Mimecast Solution offers a single solution that caters to all of your email
requirements, including seamless business continuity, industry leading security &
anti-malware, bottomless email archiving, e-discovery and branding. Delivery using
the Software as a Service model ensures that implementation is completed in
virtually no time without the requirement to invest in Hardware or Software as well
as offering the advantages of a predictable operation expenditure cost model.
Unified Communications & Voice over IP
IDC is a key player in the Microsoft Unified Communications space having worked
with Microsoft Communications Server family from version 2003 and Exchange
Server from version 4.5. Our Exchange and Communications Server skill sets,
certification and deployment / migration experience have all been maintained
throughout each release of the platforms.
Voice / PBX / PSTN integration of the Microsoft Unified Communications Solution
Components using NET (Quintum) Media Gateways is a core focus area of expertise
which is strictly maintained and enforced throughout the organization.
Such is the philosophy that has seen to it that every UC project delivered is a
resounding success.
Security Solutions
IDC are in the unique position of being able to offer our clients a true “Defense in
Depth” approach to IT Security. Our long term partnerships with Trend Micro,
Microsoft and Mimecast allow us to deliver simple, yet integrated, multi-vendor
security solutions that cater to every need of the client while ensuring no single
point of vulnerability.
Server Virtualization
Server Virtualization can deliver significant cost savings in virtually any organization
when planned, designed and implemented correctly. At IDC we pride ourselves on
the ability to correctly scale, design, plan and execute Server Virtualization
initiatives based on the customer’s choice of either Microsoft Hyper-V or VMware
ESX (vSphere) based server virtualization technologies.
Having executed multiple successful virtualization projects on both technologies,
you can rest assured that your Virtualization Initiative is in the safest hands.
Microsoft Core Infrastructure
The basis of delivering virtually any solution in the corporate world today is
experience and skills in dealing with the Microsoft Core Infrastructure components
such as; Windows Server, Active Directory, DNS, DHCP, Exchange Server, SQL
Server, Threat Management Gateway, Desktop Deployment, Systems Center Suite,
etc. IDC carry the necessary skills to deliver, support and maintain these solutions
too.
IDC S.p.A.
Po.Box. 502838, Dubai
Arenco Tower Office 501
Dubai Media City
UAE
Page 5 of 12
e-mail: idc@idc.it
http://www.idc.it

6. Microsoft Online Services
Recognizing the value and potential of Cloud Services IDC was one of the first
movers into this space when Microsoft announced and launched their Online
Services Offering. This visionary strategy and focus has resulted in IDC delivering
over 82,000 Microsoft Online Users and being recognized as one of the leading
Microsoft Cloud Partners in Europe and the Middle East.
Office 365
Having built a solid foundation of skills, experience and customers on Microsoft
Business Productivity Online Suite (BPOS) the transition to Microsoft Office 365 was
a natural and seamless progression of our commitment to delivering cost effective
cloud based services to our Customers.
Today, IDC boasts a wide range of customers on Office 365 with a total seat could
of more than 57,000 seats across a wide array of industries and integration
scenarios that include Cloud Only, Directory Integrated and Hybrid Deployments
and span continents as well as countries.
Intune
Secure, Reliable, Always on device management is strategic to reducing costs,
improving security and most of all improving operational efficiency. Up to now, the
implementation of such management tools and solutions has been a costly affair
and more often than not restricted to those devices connected to the corporate
network only. Microsoft Intune offers complete device management & security
functionality for both Workstation & Mobile based devices.
A Microsoft Cloud Certified Partner, IDC carries the necessary certifications, skills,
experience and know-how to offer end-to-end Microsoft Intune consulting and
onboarding services to organizations regardless of their size and nature of business.
Aided by our extensive on-premise Systems Management skills we are well-
positioned to assist in tuning the management tools to suit your organizational
requirements best.
Regional Presence
IDC Operates globally with a key focus in the European and Middle Eastern Regions
servicing its customers from it regional offices.
Office Locations
IDC currently has offices located in:
Napoli Roma Milano Dubai
Via Caravaggio, 76 Via Attilio Regolo, 19 Via Roma, 108 Arenco Tower -
80126 Napoli 00192 Roma 20060 Cassina dè Office 501
tel. +390817144543 tel. +390632803310 Pecchi(MI) PO Box 502838
fax +390817144399 fax +390632803227 tel. +390289921500 Dubai
fax +390289921510 tel. +97144251845
fax +97144251846
IDC S.p.A.
Po.Box. 502838, Dubai
Arenco Tower Office 501
Dubai Media City
UAE
Page 6 of 12
e-mail: idc@idc.it
http://www.idc.it

7. Some of our Satisfied Customers:
Mubadala Development Company
Abu Dhabi
United Arab Emirates
http://www.mubadala.ae
IDC were instrumental in the design and architecture of the Mubadala New
Information Technology Infrastructure based on a redundant datacenter
infrastructure across 3 different locations in an Active / Active / Active configuration
of the entire Microsoft stack of Applications.
In addition, IDC have provided to Mubadala, the services of an On-Site Dedicated
Systems Engineer for the build, operations and management of the Mubadala IT
Development environment which runs all Mubadala Applications in the Development,
User Acceptance Testing and Pre-Production environments prior to rolling them out
into production.
Cleveland Clinic Abu Dhabi
Abu Dhabi
United Arab Emirates
http://www.ccf.org
Resonsible for the initial IT Infrastructure Architecture and Build for CCAD, IDC have
designed, deployed, managed and maintained the entire Microsoft Solution Stack for
Cleveland Clinic Abu Dhabi since they started operating in late 2009.
The IDC Dedicated Systems Engineer who has been positioned in CCAD since their
initial go-live date have been instrumental in supporting the CCAD users,
administering the back-end IT Infrastructure and managing the day-to-day IT
Operations.
Ferrari World Abu Dhabi
Abu Dhabi
United Arab Emirates
http://www.ferrariworldabudhabi.com/
Ferrari World Abu Dhabi looked to IDC for the implementation of Microsoft Office
Communications Server 2007 R2 together with redundant NET VX Media Gateways as
the primary IP Telephony Solution for their Business. In addition, IDC were able to
integrate Wireless SIP Telephones from Polycom using NET SmartSIP technology to
register the devices with Microsoft Office Communications Server 2007 R2 and
provide integrated presence.
Specialized Call Recording and Call Billing solutions were also implemented in Ferrari
World in order to ensure that they are able to meet their compliance and financial
KPIs in a measurable format.
IDC S.p.A.
Po.Box. 502838, Dubai
Arenco Tower Office 501
Dubai Media City
UAE
Page 7 of 12
e-mail: idc@idc.it
http://www.idc.it

8. Etisalat
Abu Dhabi
United Arab Emirates
http://www.etisalat.ae
IDC provided design, consulting, deployment and migration services to Etisalat for
their Implementation of Lync Server 2010 and the migration of their 15,000 users
from OCS 2007 R2 to Lync 2010.
IDC also provided Integration services with the existing Alcatel PABX infrastructure
and E1 PRI lines using NET UX-2000 Media Gateways in the Abu Dhabi and Dubai
Datacenters providing localized number services and ensuring end-to-end security
was maintained through encryption of ALL communications information.
Al Habtoor Leighton Group
Dubai
United Arab Emirates
http://www.hlg.ae
Al Habtoor Leighton Group looked to IDC to provide Email Security, Business
Continuity and granular policy control services to their distributed Microsoft Exchange
Server infrastructure using the Mimecast Unified Email Management Solution for their
3,000+ strong user base.
Aldar Properties PJSC
Abu Dhabi
United Arab Emirates
http://www.aldar.com
Aldar Properties made the decision to replace their multiple vendor telephony
solutions, including Cisco, Avaya, Nortel, Panasonic and others, across their multiple
locations with a centralized Microsoft Unified Communications infrastructure.
IDC were the deployment partner selected for the Design, Deployment and migration
of the 2,500+ Aldar users onto Microsoft Office Communications Server 2007 R2,
Exchange Server 2010, SQL Server 2008 R2 and Threat Management Gateway 2010.
Emirates Nuclear Energy Corporation
Abu Dhabi
United Arab Emirates
http://www.enec.gov.ae
Emirates Nuclear Energy Corporation selected IDC to design, deploy and integrate
their Microsoft Unified Communications infrastructure with the Cisco IP Telephony
Solution already deployed in their offices.
The design and deployment touched all of the 300 ENEC Users and made provision
for scalability to 1000+ users in the future. Introducing key benefits such as
audio/video conferencing, presence, instant messaging and more.
IDC S.p.A.
Po.Box. 502838, Dubai
Arenco Tower Office 501
Dubai Media City
UAE
Page 8 of 12
e-mail: idc@idc.it
http://www.idc.it

9. State Audit Bureau
Doha
Qatar
http://www.abq.gov.qa
IDC provided our services to the State Audit Bureau, Qatar, for the design, implementation
and integration of NET VX and Quintum Tenor media gateways with their existing Microsoft
Office Communications Server 2007 R2 Infrastructure, enabling it for Enterprise Voice and
preparing the infrastructure to replace the TDM telephony solution they had in place with
Software Driven IP Telephony.
In addition, IDC were awarded the escalated support services for the entire unified
communications infrastructure in ABQ.
IRENA
Abu Dhabi
United Arab Emirates
http://www.irena.org
Having worked on the initial Design & Deployment of the IRENA Microsoft Office
Communications Server 2007 R2 Enterprise Voice infrastructure, IDC were awarded the IT
Operations Contract to support, manage and operate the IRENA Microsoft Back-Office
infrastructure. During the time we have worked with IRENA we have been a key supporter,
partner and influencer in the IRENA IT Road Map, driving such initiatives as the Migration of
OCS 2007 R2 to Lync Server 2010, Exchange 2007 SP2 to Exchange 2010 and
implementation of Active Directory Rights Management Services.
IDC continues to serve the IRENA user base, both locally and internationally, under a single
managed services umbrella.
Metito Overseas LTD
Dubai
United Arab Emirates
http://www.metito.com
During their planning and migration to Exchange Server 2010, Metito sought out the
expertise of IDC to assist in providing a single centralized and truly unified platform to
address the multiple point areas of concern around their email management. Key area’s that
needed to be addressed were Security, Continuity, Confidentiality, Archiving, Storage
Management and Flexibility. With a user base of over 800 white collar workers spread across
more than 8 countries globally, availability was a key concern.
IDC were able to assist Metito in meeting their business objectives while reducing overall
operational and capital expenditure by introducing the Mimecast Unified Email Management
Solution to them.
IDC S.p.A.
Po.Box. 502838, Dubai
Arenco Tower Office 501
Dubai Media City
UAE
Page 9 of 12
e-mail: idc@idc.it
http://www.idc.it

10. Masdar
Abu Dhabi
United Arab Emirates
http://www.masdar.ae
In partnership, and as a co-investor, with Microsoft IDC were instrumental in the Design,
Deployment and Migration of the Microsoft Exchange Server 2003 infrastructure at Masdar to
Microsoft Exchange Server 2010 SP1 in a highly-available configuration and encompassing a
remote disaster recovery site.
Microsoft Office Communication Server 2007 R2 was also delivered as a part of the project
with integration into the existing Cisco Call Manager IP Telephony infrastructure that existed
to facilitate Enterprise Voice functionality.
IDC continues to work with Masdar on their value added initiatives.
Ministry of Health
Abu Dhabi
United Arab Emirates
Ministry of Health have selected Microsoft Lync Server 2010 as their primary communications
tool across the entire UAE. Servicing their 4,000+ users, Microsoft Lync Server 2010 is the
core IP Telephony Solution deployed in their environment.
IDC provided their services to Ministry of Health, working closely together to come up with
the correct infrastructure design and sizing as well as hardware selection to meet the diverse
requirements of such a distributed organization. Today MOH users are able to work from any
internet enabled location should they have their corporate computer with full IP Telephony
and corporate address book functionality and no need for any VPN solution.
Al Yah Satellite and Communications PJSC
Abu Dhabi
United Arab Emirates
IDC have worked extensively with the IT and Business Teams at Yahsat to define, design
and build an enterprise class IT Infrastructure based on the next generation of technologies
to be able to take the business into the next phase of operations.
Encompassing technologies such as Active Directory 2008 R2 SP1, Microsoft Hyper-V,
Microsoft Exchange Server 2010, Microsoft Lync 2010, SharePoint Portal Server 2010, NET
UX Media Gateways, NET SmartSIP, Forefront Identity Manager 2010 and more, the entire
project was designed, deployed and migrated by IDC without any disruption to production
services whatsoever. Moreover, Yahsat now have a fully integrated and flexible
communications infrastructure allowing them to use either Microsoft Lync 2010 or Cisco Call
Manager and even register the existing Cisco Telephones with their Lync Server
Infrastructure.
A custom Microsoft Lync Application has also been developed for the Yahsat Satellite
Operations Center that is aimed at supporting their operational communications
requirements.
IDC S.p.A.
Po.Box. 502838, Dubai
Arenco Tower Office 501
Dubai Media City
UAE
Page 10 of 12
e-mail: idc@idc.it
http://www.idc.it

11. Abu Dhabi Water & Electricity Authority
Abu Dhabi, UAE
Abu Dhabi Water & Electricity Authority have selected Microsoft Lync Server 2010 as their
internal and external corporate Unified Communications Platform. The Lync Infrastructure
was deployed and integrated with their existing Cisco IP Telephony Solution and offers their
organization the flexibility of deploying Cisco Phones with Lync Clients, Lync Phones with
Lync Clients or even just Lync Clients as Soft Phones while allowing their roaming users
seamless external access to the corporate telephony, audio and video conferencing and
enterprise instant messaging & presence services without the requirement to establish a vpn.
IDC worked with the ADWEA IT Team to scope, design and deploy the Microsoft Lync
Infrastructure for their organization as well as the integration with the Cisco Call Manager.
ADWEA currently has over 4,000 users distributed across Abu Dhabi and the Western
Region of the UAE.
Abu Dhabi Police
Abu Dhabi, UAE
IDC assisted Abu Dhabi Police in the deployment and successful piloting of Microsoft Office
Communications Server 2007 R2 with integration into their existing Nortel TDM PABX
Solution using NET/Quintum Media Gateways. On completion of the Pilot, IDC worked with
Abu Dhabi Police to design and deploy a completely secure end-to-end Unified
Communications Solution based on Microsoft Lync Server 2010 and then migrate the exiting
OCS Pilot to the Lync infrastructure without any downtime.
Dubai Police
Dubai, UAE
IDC have worked extensively with Dubai Police State Security Department, assisting them to
simplify and unify their corporate collaboration and communication tools through the
deployment of Microsoft Lync Server 2010. The project has been handled in 2 phases with
the first phase consisting of the deployment of a highly-available & secure Microsoft Lync
Server infrastructure on the internal network to provide Enterprise Instant Messaging,
Presence, PC-to-PC Audio and Video Calls, PC-to-PC Audio and Video Conferencing and
more.
The second phase of the project will be undertaken once the State Security Department
Cisco Systems upgrade has been completed and will introduce the PSTN Dial-In / Dial-Out
functionality to their end-users.
IDC S.p.A.
Po.Box. 502838, Dubai
Arenco Tower Office 501
Dubai Media City
UAE
Page 11 of 12
e-mail: idc@idc.it
http://www.idc.it

12. Enel is Italy’s largest power company, and Europe’s second largest utility company
by installed capacity. It is an integrated player which produces, distributes and sells
electricity and gas.
We’ve migrated their Exchange 2003 infrastructure on premise to the MS cloud
BPOS now we’re migrating to O365.
Number of seats 32,000
Leroy Merlin is a leader in home improvement projects. Associated Groupe Adeo,
the first French player in the international market of crafts and DIY, ranking second
in Europe and fourth largest in the world.
We’ve migrated their SUN mail infrastructure on premise to MS Cloud O365
federated with MS Active Directory and make it available to the users through a
company portal.
Number of seats 10,000
Natuzzi Group was founded in 1959. It designs, produces and markets sofas,
armchairs and living room accessories. Natuzzi is the largest Italian furniture
company located in High Point (North Carolina – USA) and through local Natuzzi
subsidiaries in China, Belgium, Spain, UK, Japan, Brazil, India, Russia, Germany
and Switzerland.
We’ve built their actual mail infrastructure with a coexisting Exchange 2010 / O365
scenario federated with MS Active directory.
Number of seats 1,600
IDC S.p.A.
Po.Box. 502838, Dubai
Arenco Tower Office 501
Dubai Media City
UAE
Page 12 of 12
e-mail: idc@idc.it
http://www.idc.it