The document discusses workplace design thinking and change management with a focus on human-centered strategies to meet 21st-century industry needs. It emphasizes the importance of understanding employee needs and optimizing workspace wellness through design research, collaboration, and continuous learning. The goal is to create environments that foster happiness, innovation, and business growth.

1. WORKPLACE
DESIGN THINKING & CHANGE MANAGEMENT
HUMAN CENTERED
a better way to understand people and industry needs
for the 21st century demands

2. HOW MANY OF THESE WORDS DO
WE LISTEN THROUGHOUT THE DAY?
RELATE THEM TO SPACE?

3. FROM THE DESK
TO THE
EXPERIENCE
TO
PRODUCTIVITY
TO
CONNECTIVITY

4. IF NEW CUSTOMER NEW EMPLOYEE
UNDERSTANDING
NEW NEEDS NEW NEEDSDESIGN RESEARCH
&
ETHNOGRAPHY
USER EXPERIENCE
NEW
OF
THROUGH

5. PHYSICAL ENVIRONMENT
WORKSPACE
WELLNESS / WELLBEING

6. EXPERIENCE
AT WORKPLACE?
PEOPLE

7. UNDERSTANDING
& ENVISIONING
EXPLORING &
DISCOVERING
IDEATING &
CO-CREATING
TESTING &
LEARNING
IMPLEMENTING &
KEEP LEARNING
BY
OBSERVATION - LEARNING - IMPROVEMENT
CONTINUOUS

8. RELA
TION
SHIPS
FUN
CTI
ONS
BEST
PRAC
TICES

9. UNDERSTANDING & ENVISIONING
TOGETHER
PLANNERS
FACILITIES
ARCHITECTS
INTERIOR DESIGNERS
CONTRACTORS
REAL ESTATE
RECEPTIONIST
CONCIERGE
MANAGERS
SERVICES
IT
SECURITY
ADMINISTRATION
EMPLOYEES
FINANCES
SUPPLIERS
COMMUNICATION
HHRR
CUSTOMERS
PARKIING

10. UNDERSTANDING & ENVISIONING
TOGETHER
MAPPING
THE
CHALLENGE
MAPPING THE
PROBLEMS
MAPPING
CAUSES &
EFFECTS
MAPPING
RELATIONSHIPS
MAPPING
THE FUTURE
MAPPING
STAKEHOLDERS
PERSONAS
PRE-MORTEM
ANALYSIS
MAPPING THE
“MUST”
MAPPING
MAIN
QUESTIONS
EMPLOYEES
MAPPING THE
BUSINESS CORE

11. EXPLORING & DISCOVERING
TOGETHER
OBSERVATION UTILIZATION
1 TO 1
CONVERSATIONS
GROUP
CONVERSATIONS
CULTURAL
PROBES
DIGITAL
DIARIES
POLLS
MULTIDISCIPLINARY EXPERT
CONVERSATIONS
TREND
ANALYSIS
NETNOGRAPHY
THE BUSINESS CORE
FIELD
STUDY
ANALOGOUS ANTAGONIC
WORKPLACE
SURVEY

12. Ω
NOT TO COPY ANOTHER ENVIRONMENTS
BUT TO CREATE A
USER JOURNEY MAP
BASED ON REAL NEEDS
UNIQUE

13. CO-CREATING
DESIGN
ARCHITECTURAL
BRIEF
FOR A REAL TIME, BUDGET & RESOURCES
ALINED, APPROVED & DIRECTIVE

14. TESTING, LEARNING, IMPLEMENTING
KEEP IT
FLEXIBLE
KEEP IT
CONNECTED
KEEP IT
SIMPLE
KEEP IT
AGILE
STAY
TUNED TO
USER NEEDS
KEEP IT
FEASIBLE
KEEP IT
VIABLE
KEEP IT
MANAGEABLE
RAPID PROTOTYPING

15. ROLEPLAY
LEGO
SERIOUS
PLAY
EMPLOYEES
STORYBOARDING
TESTING, LEARNING, IMPLEMENTING
1 TO 1 SCALE
MODELS
AND ALWAYS COLLECTING DATA
SYSTEMIC
ROLEPLAY
EMPATHY
ROLEPLAY

16. INTEGRATING
CULTURE
TECHNOLOGYBUSINESS
SOCIETY
DESIRABILITY
FEASIBILITYVIABILITY
SUSTAINABILITY
PROCESS

17. WORKPLACE
DESIGN THINKING & CHANGE MANAGEMENT
HUMAN CENTERED
we simplify
complexity
we make
sense of
ambiguity
we integrate and connect
we add value and meaning to the
employee experience
we implement a
work experience
we contribute to the
happiness and
empowerment of
people
we practice
empathy,
communication &
collaboration
we design
and build
a place for
people to
feel happy
to
innovate
and grow
the
business

18. THE FUTURE OF
WORKPLACE
DEPENDS ON
WHAT WE DO
AND HOW WE
DO
TODAY

19. THANK YOU
MIREYA JUÁREZ
STRATEGIC DESIGN
www.mireyajuarez.com
@mireia_juarez