This document provides a guide for organizations to support a dispersed workforce working from home. It recommends that organizations stay flexible, transform their infrastructure to support remote work, and implement self-service tools for employees. It also stresses the importance of focusing on security when employees are working on insecure networks outside the office. Specific recommendations include remotely managing devices, avoiding network capacity issues, allowing employees to manage their own software, offering self-service portals, and improving endpoint security through features like malware protection, device control, and data loss prevention.

1. Work-From-Home Survival Guide
Enterprise-Wide Work-From-Home Solution

2. Between influenza season, transportation strikes, inclement
weather, and school closings, employees are working from
home more than ever. When dealing with a temporarily
dispersed workforce, it’s important to maintain security,
boost morale and continue to operate at peak performance.

3. Copyright 2020 3
Move to an Enterprise-Wide
Distributed Workforce

4. How to stay connected
when it’s business unusual
Stay flexible
Conditions may change quickly
and even great plans may
require changes. Be willing to
adapt on-the-fly.
Transform into a Work-From-
Home (WFH) infrastructure
Plan ahead
Make sure employees have
access and know how to
remotely connect to business
systems and services.
Implement
self-services for all
employees
Focus on security
Employees may be working on
insecure networks. Put security
protocols in place
and insist on protected device
usage.
Increase your Endpoint
Security to a Full-Protection
mode

5. The selection of the right technologies can help
drive your organization’s productivity on a day-to-
day basis and is key to enabling business
continuity plans.

6. Stay flexible
Transform into a
Work-From-Home Infrastructure
Manage corporate devices and Bring-Your-Own-Devices
remotely
› Update and install applications
› Deploy configurations and update OS
Avoid insufficient network capacity (e.g. VPN) for increased
remote working
› Using a secure browser to access applications via
virtual-, remote-desktop or SaaS
› Single-Sign-On with integration in your
authentication provider (e.g. AAD)
Allow users to initiate the installation, update, or removal of
3rd party software
› Users shop the corporate application access through a
self-service portal
› Manage black- and white-listing of applications
Secure Unified
Endpoint Management

7. Plan ahead
Implement Self-Services
for all Employees
Offer users a self-service portal to standardize and
automize IT service workflows
› Shop and install soft- and hardware
› Open incident and service requests
Single-Point-of-Truth for all IT assets, licenses and
services (CMDB)
› Explore all assets on a regular base to identify security
or compliance issues
› Achieve compliance through license reports and cloud
expense management
Manage your digital workspace infrastructure through a
comprehensive service desk
› Easy processing of new incidents and service requests
for your IT
› Providing data-driven support to optimize your IT
support and resources
Enterprise
Service Management

8. Focus on security
Improve Your Endpoint Security
to a Full-Protection Mode
Remote device and application control
› Manage and control USB and other device interfaces
(Bluetooth, NFC, etc.)
› Manage and control installation of software
Protect devices against malware attacks
› Automate malware detection and opening of a security
incident
› Implement automated endpoint remediation after
malware detection
Data loss prevention for end-user devices
› Using a secure container to separate business from
private data on fleet devices
› Implement easy-to-use data encryption for hard drive,
cloud and removable devices
Secure Unified
Endpoint Management

9. Get IT Balanced
and Provide a Flexible Digital Workspace
Transform into a Work-From-Home (WFH)
infrastructure
Implement self-services for all employees
Increase Your Endpoint Security
into a Full-Protection Mode
9

10. GET IT BALANCED
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