This document summarizes a hosted IT solution that provides access to business applications, data, email, and files from any location through a web portal. It offers reliable cloud infrastructure with scalable storage and computing resources across multiple data centers with physical and network security. The solution includes a private file system, enterprise email, and disaster recovery options. Administration and unlimited user support is included to manage users, applications, and respond to issues within 10 minutes for severity 1 and 2 problems. The solution aims to reduce costs and improve flexibility for small businesses with 10-500 users by outsourcing their IT infrastructure and applications to the cloud.

1. Executive Overview

2. Guaranteed Delivery of All Your Business ApplicationsRobust, secure IT hosted solutions that allow users ready access to the business applications, data and productivity tools they’re already using Work anywhere ... from headquarters, a remote office, at home or from the road, all you need is Internet access24/7 application monitoringSoftware managementSingle Sign On for all web-based, Windows-based and SaaS applicationsTwo-factor authentication data security

3. The Most Reliable Cloud Data Center Facilities in the USDynamically scalable virtual compute and storage resourcesChoose from multiple Cloud providersBulletproof physical security (guards, biometric scanners and card readers)Fire suppression, HVAC protectionUPS battery backup and diesel generators24/7 monitoring of all IT resourcesGuaranteed availability 24x7x365 days a yrAffordable disaster recovery options

4. Secure, Privately Hosted File SystemFlexible file structure: My Documents, Public, and Group file storage areasAccess to both local drives and hosted drivesAdmin can set access, read and write permissionsUnlimited storage capacityDaily backup with offsite replicationHigh Availability (continuous replication, log shipping and mirroring options)Unlimited file restore servicesMulti-year archiving solutions for legal and regulatory compliance

5. Enterprise-Class Email and GroupwareFeature-rich Microsoft Exchange / OutlookRobust enterprise-class availability and reliabilitySpam filtering and Virus preventionBlackBerry and Windows Mobile syncWeb-based access to mailbox resourcesGenerous 2 GB mailbox quotas standardAutomatic/manual email archivingSupports Regulatory email complianceIntegrated SharePoint accessCollaborative toolset (IM, integrated Skype, announcements, mirror collaboration)

6. Disaster Recovery

7. Easy IT AdministrationEasily administer users, groups, applications, permissions and folder access rights from a self-service web-based interfaceControl passwords (assign, modify, remove)Usage restrictions by user, such as log in location by IP address or for a specific period of time, is a snapNew users, groups and locations can quickly be added, deleted or modifiedNo configuration changes required on any Mac or PC

8. Unlimited User SupportGuaranteed quick response timeSupport queue monitored 24 hours a daySeverity 1 and 2 accepted within 10 minutes24/7/365 availability for critical issuesOnline Incident tracking with client reportingSupport coverage designed for business needsSLA-backed escalation policyTraining with initial migration and for new hires

9. Elevator PitchExternal IT is the only hosted IT-as-a-service company to serve the needs of the small enterprise virtual workforce (10-500 users) with easy access to all applications, files, email, contacts and calendar through our web-based portal. Whether working from headquarters, a remote office, at home or from the road, all you need is Internet access.Using hosted infrastructure in our secure Cloud data centers, businesses no longer need to purchase, operate and maintain servers, storage and software. Reduce your capital and operating costs and have a greener footprint. Since all IT is run from the Cloud, disaster recovery and business continuity are now affordable for everyone. New users and locations can instantly be added, trained and supported anywhere in the world. Since 2000, External IT has been a pioneer in the shift to IT Outsourcing 2.0, delivering hosted business applications, real-time collaboration, a virtual workplace, ubiquitous access and business flexibility to adapt to marketplace changes - in essence the merging of outsourcing with Web 2.0.