Presentation at Exor Knowledge Days, 2010 Realising the benefits of mobile working in highways maintenance requires process changes more than technology. This presentation explores some of the challenges and opportunities. More on Exor at http://www.exorcorp.com

1. Workforce Mobilisation Steven Feldman KnowWhere Consulting

2. Who is already using some form of mobile working?

3. Is 2010 the tipping point for mobile workforces in Local Government?

4. Agenda What do we mean by workforce mobilisation? Is it more than putting a mobile phone in someone’s pocket? Opportunities for workforce mobilisation in Highways Benefits Some topics for consideration

5. Workforce mobilisation isn’t

6. Issuing mobile phones

7. New high tech clipboards

8. Home working

9. Taking your office with you!

10. Although it may include some or all of these!

11. Workforce mobilisation is “creating new business processes and workflows that support field based operations to deliver improved levels of service, productivity, employee satisfaction and cost savings”

12. Mobile Nirvana ‘End to end business processes that are optimised for and not constrained by the mobility needs of the workforce” “Process tasks when and where it will be most efficient”

13. Highways Opportunities “Most highways activity takes place in the field”

14. Scheduled maintenance workflow Plan Inspections Inspect & Report Assess & Schedule Work Work Inspect/Audit Schedule next action Mobility opportunity

15. Reactive maintenance workflow Assessed Inspect & Report Assess & Schedule Work Request initiated Work Inspect/Audit Reactive maintenance can be blended with planned Time & Location are the linking factors Mobility opportunity

16. Inspections

17. Works orders

18. Real time rescheduling and routing “Getting people and materials to the right place at the right time and adapting schedules in real time”

19. Field based job initiation

20. TMA notices and updates

21. In a challenging financial environment “managers need confidence that investments will deliver anticipated returns”

22. Local GovernmentMobility Benefits

23. Benefits Service Quality Productivity Employee Satisfaction Cost Reduction Environment

24. “this results in significant time and cost savings, and enables us to improve our customer service and response times.” “provide updates to the member of the public who recorded the fault within a far shorter time frame.”

25. Productivity “By taking the system into the field users can see greater advantages across data sharing, data access and data accuracy.” “In the short time we’ve introduced the system we’ve seen a dramatic improvement in productivity from our crews as they are allocated jobs according to location and the stock amount they have onboard”

26. Employee satisfaction “People can spend more time in the field without losing contact with the office” “Home working and job sharing are easily integrated with mobile working” “Wasted time, poor communications, duplication is very frustrating and demotivating”

27. Cost reduction “If there are fewer people on average going into the office, property estates can be rationalised” “Less journeys would mean lower fuel and vehicle costs”

28. Environmental “If a building can be disposed of, so can its carbon overhead” “Reducing mileage travelled will save fuel, money and the environment”

29. Some topics for consideration

30. ? Which applications? Business process design Communications Costs Availability Reliability Coverage People Issues Hardware Ruggedised laptops Handhelds Custom devices GPS Storage Cameras

31. But most importantly “You need a workforce mobilisation strategy”

32. Discuss in the Workshop this afternoon

33. Thank You