The document discusses workforce mobilization, emphasizing that it's more than just providing mobile devices; it's about creating new business processes that enhance service delivery and employee satisfaction within local government. Key benefits include improved productivity, cost savings, and better environmental outcomes, particularly in highway operations where field work is prevalent. It highlights the need for a strategic approach to effectively implement mobile working solutions.

1. Workforce MobilisationSteven FeldmanKnowWhere Consulting

2. Who is already using some form of mobile working?

3. Is 2010 the tipping point for mobile workforces in Local Government?

4. AgendaWhat do we mean by workforce mobilisation?Is it more than putting a mobile phone in someone’s pocket?Opportunities for workforce mobilisation in HighwaysBenefitsSome topics for consideration

5. Workforce mobilisation isn’t

6. Issuing mobile phones

7. New high tech clipboards

8. Home working

9. Taking your office with you!

10. Although it may include some or all of these!

11. Workforce mobilisation is“creating new business processes and workflows that support field based operations to deliver improved levels of service, productivity, employee satisfaction and cost savings”

12. Mobile Nirvana‘End to end business processes that are optimised for and not constrained by the mobility needs of the workforce”“Process tasks when and where it will be most efficient”

13. HighwaysOpportunities“Most highways activity takes place in the field”

14. Scheduled maintenance workflowPlan InspectionsInspect & ReportAssess & Schedule WorkWorkInspect/AuditSchedule next actionMobility opportunity

15. Reactive maintenance workflowAssessedInspect & ReportAssess & Schedule WorkRequest initiatedWorkInspect/AuditReactive maintenance can be blended with plannedTime & Location are the linking factorsMobility opportunity

16. Inspections

17. Works orders

18. Real time rescheduling and routing“Getting people and materials to the right place at the right time and adapting schedules in real time”

19. Field based job initiation

20. TMA notices and updates

21. In a challenging financial environment“managers need confidence that investments will deliver anticipated returns”

22. Local GovernmentMobility Benefits

23. BenefitsService QualityProductivityEmployee SatisfactionCost ReductionEnvironment

24. “this results in significant time and cost savings, and enables us to improve our customer service and response times.”“provide updates to the member of the public who recorded the fault within a far shorter time frame.”

25. Productivity“By taking the system into the field users can see greater advantages across data sharing, data access and data accuracy.”“In the short time we’ve introduced the system we’ve seen a dramatic improvement in productivity from our crews as they are allocated jobs according to location and the stock amount they have onboard”

26. Employee satisfaction“People can spend more time in the field without losing contact with the office”“Home working and job sharing are easily integrated with mobile working” “Wasted time, poor communications, duplication is very frustrating and demotivating”

27. Cost reduction“If there are fewer people on average going into the office, property estates can be rationalised”“Less journeys would mean lower fuel and vehicle costs”

28. Environmental“If a building can be disposed of, so can its carbon overhead”“Reducing mileage travelled will save fuel, money and the environment”

29. Some topics for consideration

30. ?Which applications?Business process designCommunicationsCostsAvailabilityReliabilityCoveragePeople IssuesHardwareRuggedised laptopsHandheldsCustom devicesGPSStorageCameras

31. But most importantly“You need a workforce mobilisation strategy”

32. Discuss in the Workshop this afternoon

33. Thank You