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WORK PRODUCT PORTFOLIO
Candidate for position of
Instructional Developer
Kenneth W. Heitland, PhD.
Key Training Accomplishments
• St. Luke’s Hospital
• Company-wide employee survey analytics and reporting
• New Employee Orientation and Management Training instructor
• Patient TV system and CCTV video programming
• KU Medical Center
• Patient and student video scripting and production
• Computer-based training and testing programming
• Faculty Development programs and services
• Sprint
• GSD company-wide Compliance and Ethics training
• New Employee Orientation redesign and production
• First comprehensive Management Curriculum design and production
• Leadership Link course
• Computer-based management and technical training courses design and coding
• Sprint Business Intranet design and coding
• GPS Product Marketing and Sales Training design and delivery
• Quest Diagnostics
• Department policies, standards, processes and practices
• Activate and Encourage session development
• Workforce View wellness cultural assessment design and oversight of development
• Wellness Champions training workshop oversight
• URAC employee training program design and delivery
Sprint Corporate Ethics Programs
Meeting in a Box
Computer-based Training
Sprint New Employee Orientation Pre-work
Sprint through the
eyes of the
employee
5-part video series
with workbook:
• CEO Welcome
• History and Values
• Technical
Overview
• Quality Review
• Customer Focus
Review questions for
each segment
Sprint University of Excellence Management Curriculum
Leadership Link
• Chartered by COO
• Three day seminar
• 360º assessment-
based
• Accelerated
Learning approach
Sprint Business Intranet
• Situation
• Sales leadership approached me for help with reducing training costs and
increasing sales employee engagement in product training
• Obstacles
• No IP infrastructure on employee computers (IP stack, fonts and browser)
• Limited employee and trainer experience with web-based training
• Habitual multi-tasking during product update meetings
• Actions
• Create sports-themed website with Play Book, Coach’s Corner, Locker Room,
etc. (hard-coded in html)
• Distribute diskettes with auto installation, job-aid and helpdesk access
• Supplement with weekly live audio teleconferences
• Results
• High-tech solution gained immediate acceptance by leadership and teams as
“state-of the art”
• Untold $$ saved in travel and time away from selling
• Sales teams gained first-hand experience with the power of data services
Quest Diagnostics Health Education Interventions
Lunch Series
Culture of Wellness Survey
Health Promotion
Leader Training
Quest Diagnostics Compliance Training
• Live, webinar, and Captivate overviews
• Self-paced learning packet with links to
SOPs, policies and online quiz
Six Sigma Green Belt

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Work product portfolio kwh

  • 1. WORK PRODUCT PORTFOLIO Candidate for position of Instructional Developer Kenneth W. Heitland, PhD.
  • 2. Key Training Accomplishments • St. Luke’s Hospital • Company-wide employee survey analytics and reporting • New Employee Orientation and Management Training instructor • Patient TV system and CCTV video programming • KU Medical Center • Patient and student video scripting and production • Computer-based training and testing programming • Faculty Development programs and services • Sprint • GSD company-wide Compliance and Ethics training • New Employee Orientation redesign and production • First comprehensive Management Curriculum design and production • Leadership Link course • Computer-based management and technical training courses design and coding • Sprint Business Intranet design and coding • GPS Product Marketing and Sales Training design and delivery • Quest Diagnostics • Department policies, standards, processes and practices • Activate and Encourage session development • Workforce View wellness cultural assessment design and oversight of development • Wellness Champions training workshop oversight • URAC employee training program design and delivery
  • 3. Sprint Corporate Ethics Programs Meeting in a Box Computer-based Training
  • 4. Sprint New Employee Orientation Pre-work Sprint through the eyes of the employee 5-part video series with workbook: • CEO Welcome • History and Values • Technical Overview • Quality Review • Customer Focus Review questions for each segment
  • 5. Sprint University of Excellence Management Curriculum
  • 6. Leadership Link • Chartered by COO • Three day seminar • 360º assessment- based • Accelerated Learning approach
  • 7. Sprint Business Intranet • Situation • Sales leadership approached me for help with reducing training costs and increasing sales employee engagement in product training • Obstacles • No IP infrastructure on employee computers (IP stack, fonts and browser) • Limited employee and trainer experience with web-based training • Habitual multi-tasking during product update meetings • Actions • Create sports-themed website with Play Book, Coach’s Corner, Locker Room, etc. (hard-coded in html) • Distribute diskettes with auto installation, job-aid and helpdesk access • Supplement with weekly live audio teleconferences • Results • High-tech solution gained immediate acceptance by leadership and teams as “state-of the art” • Untold $$ saved in travel and time away from selling • Sales teams gained first-hand experience with the power of data services
  • 8. Quest Diagnostics Health Education Interventions Lunch Series Culture of Wellness Survey Health Promotion Leader Training
  • 9. Quest Diagnostics Compliance Training • Live, webinar, and Captivate overviews • Self-paced learning packet with links to SOPs, policies and online quiz