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S T U D E N T S U C C E S S
P I L L A R
W O R K F O R C E
D E V E L O P M E N T,
R E A D I N E S S &
E C O N O M I C
I N N O V AT I O N P I L L A R
E X T E R N A L &
I N T E R N A L
C O M M U N I T Y
R E L AT I O N S P I L L A R
W O R L D - C L A S S
F A C I L I T I E S P I L L A R
F I S C A L S TA B I L I T Y &
S U S TA I N A B I L I T Y
P I L L A R
Student Success

student
 I want the student to feel that they can learn. In foundational
courses some students feel that they can’t.
 Cross-training across areas - so all staff/faculty can problem
solve and help students.
 I believe any efforts, be they large or small, that make students
feel part of the academic community, make them feel special
and privileged, will go even further to promote student
success.
 We need to develop new ways to engage students in their
success and eliminate failure syndrome… Encourage and
develop professors in using new approaches…
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STUDENT SUCCESS
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need
 The College is [a] conduit for students … giving them the skills
and proficiencies that they need to be successful as they move
forward.
 We offer diverse programs to meet the needs of the diverse
population of our city.
 To understand our students' experiences… people need to
interact with students as they navigate our systems or take
classes or use our other services.
 …Get a better understanding of what students need versus
want, [and] ensure that the policies, programs, etc. are reflective
of the data.
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STUDENT SUCCESS
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success
 I define student success as the achievement of student goals,
whatever they may be. If a student comes to CCP for a degree
and attains one, that is success. If a student comes to better his
or her command of the language, that is success. Within the
classroom, every positive step toward that goal is a success.
 …We have departments like the Center for Male Engagement,
Student Success Initiatives, and other leadership programs
(cohorts) that are very successful.
 …Make sure we have a clear guideline of what fostering student
success will look like on the College level.
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faculty
 I think faculty need more opportunities to work on scholarly
projects and attend[ing] more conferences in their respective
fields.
 We have quite a few admins, faculty and staff who take a
personal vested interest in students...
 More collaboration between administration and faculty.
 Increase research by faculty and students. Provide training,
such as a Research Institute for interested faculty or more FCTL
programs about research and grants.
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college
 Our students are not traditional college students.
 We offer foundational courses to prepare students to succeed in
college-level courses and professional tutoring and counseling
to support all students.
 What do students need? Look at other urban community
colleges.
 …make our students feel part of an elite group – college
students.
 [Students] don't understand college culture.
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communication
 Having more open lines of communication in the classroom
with students.
 Due to a breakdown in communication between departments,
students aren't getting… how to use resources.
 Starfish Connect… is helpful for communication with
students and may improve grades and lower attrition.
 Communication across the board is a problem. Problems are
not directed correctly.
 We need to work better together and communicate better.
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support
 Many students don't have a lot of support system.
 Better communication and training for administrators and
faculty in supporting international students.
 More financial support is needed. Programs like Single Stop
are helpful but a drop in a bucket.
 FYE are necessary to provide students who do not have family
or community support.
 [CCP has] strong supports for various needs…
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service
 Improved and more strategic approaches to promote services.
 Make customer service a meaningful part of performance
reviews.
 Centralized or better aligning supportive services on campus.
 I believe we might explore [Northeast] area community service
options which might attract students as well as fulfill some
course assignments.
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campus
 Recent changes to campus to make friendlier, create commons,
more ‘college like’.
 If you do not attend class at the main campus you do not get to
experience the possibilities available from the college.
 [CCP offers] many campuses [that are] strategically located.
 More curriculum at all campuses.
 Need more services at regional campuses.
 The campus is not inviting once you enter the doors.
 [Students are] not able to navigate around the campus.
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community
 Student success can also be thought of in terms of the benefits
to the community which gains more literate, knowledgeable
citizens and a more skilled work force.
 We are a beacon in the community and serve the community
in a variety of ways.
 The College has a spirit of community for those who need it or
want it.
 I believe any efforts, be they large or small, that make students
feel part of the academic community, make them feel special
and privileged, will go even further to promote student success.
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STUDENT SUCCESS
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P I L L A R
W O R K F O R C E
R E A D I N E S S &
E C O N O M I C
E X T E R N A L &
I N T E R N A L
C O M M U N I T Y
P I L L A R
Workforce Development, Readiness & Economic Innovation

training
 Develop partnerships with nonprofits for training.
 …Determine the needs of companies [and] develop training
that satisfies the local demands…
 Tension between training certificates and academic degrees
existing because it is not clearly defined and understood.
 We do not have an Ad campaign geared towards job training
programs.
 Use words like “career” rather than job training …Career has
more of a continuum.
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WORKFORCE DEV.
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college
 Don't forget that employees at the College who may benefit.
 Promote brand of College. Raise visibility and clarify the value
of the College.
 When it comes to the story of success at the college in non-
credit, I don’t think I can name any.
 The college should take a tiered approach to educational
offerings versus being all thing to all people.
 …We should play a convener role with other colleges to help
fill talent needs when attracting business!
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WORKFORCE DEV.
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need
 This needs to be an ongoing conversation.
 Job placement-we need to do more to place students in jobs.
 We need more emphasis on adult learning.
 There needs to be funding for people to take these courses.
 The definition of what WEI is doing needs to be clarified.
 Many see us as 13th grade or advanced HS – we need to change
that perception.
 Credit versus non-credit may be serving totally different types of
customers so we need to understand how to serve each.
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WORKFORCE DEV.
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job
 Analysis of what in 5 years will the impact be for jobs in region.
 Programs that lead to jobs that pay more than what they make
now.
 Job placement-we need to do more to place students in jobs.
 The institutional barriers stem from reputational brand
challenges. How do we know that people actually get jobs?
Promotion of the people who actually get jobs thereafter.
 Staff/ Faculty are talented and do a great job here at the college
but it is not highlighted to the public.
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WORKFORCE DEV.
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business
 In Northern Liberties, Fishtown there are lots of small
businesses that need hires but need them to be trained.
 Identify what is the hottest trend in the business world…
 Targeting small business, meeting their needs through tuition
Remission…can help create opportunities.
 Intro to CCP! At their place of business, let people know who
we are.
 Offer entrepreneurship courses to help people start
businesses, and business management.
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WORKFORCE DEV.
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P I L L A R
W O R K F O R C E
R E A D I N E S S &
E C O N O M I C
E X T E R N A L &
I N T E R N A L
C O M M U N I T Y
P I L L A R
External & Internal Community Relations

student
 We must understand that students don't understand how to be
a college student.
 All speaking same language (students too).
 [Track] student complaints, where students fall off the path.
 Use existing governance structure to address issues and increase
communication/include students.
 MyCCP challenges – better orientation for students around the
tool, more student engagement and personalized connections.
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COMMUNITY REL.
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college
 Expansion of an Adopt-a-school partnership that goes beyond what
currently exists at the College and engages the whole of the College
community (faculty, administration, staff, students) addressing
holistic needs of a school within the K-12 pipeline…
 Remove unnecessary barriers which face external partners when
attempting to engage the College and create more real opportunities
to connect and collaborate
 CCP can work with the larger community …to get students invested
in pursuing their educations through advertising, open college days
for parents and their children to tour a college campus.
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COMMUNITY REL.
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school
 …Working in collaboration with organizations/schools to
enhance employer engagement in curriculum development.
 Regional Centers – diagnostic placement testing service to
schools in area
 Utilize data from organizations/schools to create a
whole‐student picture of risk …
 Having a bridge program that helps ease the transition from
high school to community college, or from having not been a
student for a long time into attending community college.
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COMMUNITY REL.
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community
 Share aggregate data to community in forums and Town Halls.
 Create a community of partners.
 More information about data collected to share with community.
 Work with community organizations and church groups to find
students.
 Balance of Security & Welcoming Community: we applaud the
eﬀorts to keep students and the community safe but some
experiences have occurred where we have been redirected or
prevented from entering a building for meetings, etc…
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COMMUNITY REL.
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organization
 Accuplacer diagnostic testing at organizations/schools to
identify improvements
 Working with social services and health organizations to
provide students with ancillary services…
 A centralized point of contact and/or an approved list of partners
to facilitate communication …for organizations who are
focused on student retention to have access to campus events,
information and updates that were previously available through
multiple sources but are now centralized through MyCCP.
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COMMUNITY REL.
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P I L L A R
W O R K F O R C E
R E A D I N E S S &
E C O N O M I C
E X T E R N A L &
I N T E R N A L
C O M M U N I T Y
P I L L A R
World-Class Facilities

student
 If we don't care about the school, why should students care
about the school.
 The facilities need to have enough support to keep students on
campus it doesn’t have to be fancy just a standard of service that
expresses care and success.
 Students need a college experience and should have a student
union, lounges, clubs, performance areas, food/drink…nearby
 Students need to know that they’re on a campus: Defined
boundaries
 Students have no place to gather that are not shared by other
academic functions.
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FACILITIES
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need
 CCP needs to recognize and strike [a] balance between two types
of students (Main Campus [appearing] “Campus‐like”)
 Need center on disability: no place for students with disabilities
to test
 Campus lacks robust student life – need more social [and]
non‐academic gathering spaces for students
 Bathrooms need major overhaul
 I need the ability to join meetings remotely from NERC to main
[campus]
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space
 Increasing communal spaces for faculty and students would
encourage more collegiality.
 There is not enough space for students to hold their own council
meeting.
 The World-class facility has a physical space to communicate the
mission and value of the facility and promote engaged citizenry -
… we should have civic spaces.
 Need for large event space (for transfer fairs, community
festivals, etc.)
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campus
 The presentation of the campus is paramount.
 The Viaduct is an unsightly edge of our campus.
 The furniture we use around campus does not support “peer
learning”.
 The CCP campus needs to be fully ADA compliant.
 Need for stronger link from CBI to rest of campus.
 Scheduled time between classes causes massive bottlenecks,
difficult for some students to get from one end of campus to
another.
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building
 We are doing a disservice to the history of the Mint building.
 Our Student Life building clearly says students are not the
priority. They need club space and charging stations throughout
the campuses.
 We may have great buildings but we are terrible with our
maintenance.
 Better Wi-Fi is needed throughout the buildings.
 Need better/simpler security system for accessing buildings -
[example:] tap card access
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classroom
 All classrooms should be “smart classrooms”.
 The classroom furniture is [of] mixed types [with] a sense of
“left overs”.
 For ideal learning environments, Active Learning Classrooms
should be put in place at least enough of them to match industry
standards…
 The classrooms are very frustrating… you try to use something
[and] it is in need of service. The students and faculty get
frustrated.
 More computerized classrooms with student work stations.
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facility
 No fields [or] facilities for athletes.
 Clear ROI on improving facilities both in student impression
and employer/partner perception.
 CBI is a good example of a world-class facility.
 CCP is behind most colleges in its facilities & [the] NWRC is
behind all of [the] CCP campuses...
 The change for CCP to become a world-class facility should be
done with clearly defined and communicated goals and
objectives, then steady regular progress.
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P I L L A R
W O R K F O R C E
R E A D I N E S S &
E C O N O M I C
E X T E R N A L &
I N T E R N A L
C O M M U N I T Y
P I L L A R
Fiscal Stability & Sustainability

student
 [Provide] online chat to recruit new students on the Internet.
 [CCP] guest students need emails.
 Attract international students.
 Create new models of student success to increase student
retention.
 Give students more opportunity to obtain credits in courses as
they’re taking developmental education courses.
 Decrease silos to increase student success and retention.
 Prioritize [and] put students first.
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FISCAL SUSTAIN.
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college
 Review college policies [for opportunities to decrease expenses].
 Students want college “experience”.
 [To increase revenue] offer services to those outside College
(e.g. Printing/Duplicating and catering).
 Increase grant funding….empower people in other areas within
the College and leverage existing partnerships.
 Partner with other community colleges to work collectively in
developing a strategy to increase state funding.
 Market programs to increase public awareness of the College.
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FISCAL SUSTAIN.
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increase
 Increase budget visibility.
 Actively pursue increased public funding.
 Partner with PHEAA to increase financial aid for online
courses.
 Increase private donations…find ways to develop a “culture of
philanthropy”.
 Better explanation of financial aid to students to increase
retention.
 Increase [CCP’s] visibility.
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FISCAL SUSTAIN.
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program
 [Allow for]more flexibility & speed [in offering] new programs.
 [CCP should offer] fully online programs.
 Offer more continuing education programs & classes (i.e. CPA).
 Partner with scholarship programs that work with gifted
students to help fund college-level courses.
 Offer summer camps/programs for kids on Main campus.
 [Tuition paid by students could be based on ‘value of the
program or area of study’ and future earning potential].
 Create programs based on interest and employability.
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FISCAL SUSTAIN.
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funding
 Work with federal and state funding initiatives.
 Actively pursue increased public funding.
 Engage the State Legislature in the State funding formula… This
is a public institution.
 [For Philadelphia City funding CCP needs to pay attention to
council concerns].
 Rally to change the funding formula used by the City.
 Become more politically active to engage those individuals who
have more of an influence on the allocation of funding.
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FISCAL SUSTAIN.
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course
 [Offer] more sections of [CCP’s] most popular courses.
 [Provide] more opportunities for developmental students to take
content courses.
 Offer ‘prep courses’ for industry certifications.
 [Enhance offering of] non-credit courses (i.e. gardening/pottery).
 Conduct “onsite outreach” to area high schools for dual-
enrollment courses and other programs…
 Fully utilize the “corporate college/non-credit” to build a pipeline
into credit courses.
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FISCAL SUSTAIN.
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