with MyLab BusinessCommunication®
• Reporting Dashboard—View, analyze, and report learning outcomes
clearly and easily, and get the information you need to keep your
students on track throughout the course with the new Reporting
Dashboard. Available via the MyLab Gradebook and fully mobile-
ready, the Reporting Dashboard presents student performance
data at the class, section, and program levels in an accessible, visual
manner.
• Pearson eText—Keeps students engaged in learning on their own time,
while helping them achieve greater conceptual understanding of course
material. The worked examples bring learning to life, and algorithmic
practice allows students to apply the very concepts they are reading
about. Combining resources that illuminate content with accessible self-
assessment, MyLab with eText provides students with a complete digital
learning experience—all in one place.
• Quizzes and Tests—Pre-built quizzes and tests allow you to quiz students
without having to grade the assignments yourself.
• Video Exercises—These engaging videos explore a variety of
business topics related to the theory students are learning in class.
Quizzes assess students' comprehension of the concepts covered in
each video.
• Learning Catalytics™—Is an interactive, student response
tool that uses students' smartphones, tablets, or laptops to
engage them in more sophisticated tasks and thinking. Now
included with MyLab with eText, Learning Catalytics enables
you to generate classroom discussion, guide your lecture,
and promote peer-to-peer learning with real-time analytics.
Instructors, you can:
■ ■■ Pose a variety of open-ended questions that help your
students develop critical thinking skills
■ ■■ Monitor responses to find out where students are struggling
■ ■■ Use real-time data to adjust your instructional strategy and
try other ways of engaging your students during class
■ ■■ Manage student interactions by automatically grouping
students for discussion, teamwork, and peer-to-peer
learning
A L W A Y S L E A R N I N G
Giving Students the Skills and Insights They Need to Thrive
in Today’s Digital Business Environment
The essential skills of writing, listening, collaborating, and public speaking are as important as
ever, but they’re not enough to succeed in today’s business world. As business communication
continues to get rocked by waves of innovation—first digital media, then social media, now
mobile communication, and watch out for the upcoming invasion of chatbots—the nature of
communication is changing. And the changes go far deeper than the tools themselves.
In this exciting but complex new world, no other textbook can match the depth and range of
coverage offered by Business Communication Today.
Figure 1.7 The Social Communication Model
The social communication model differs from conventional communication strategies and practices in a
number of significant ways. You’re probably already an accompl.
After several years of conducting qualitative online studies, we have prepared a brochure to tell you about the opportunities offered by the tools we use at Conecta.
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Practice, Engage, Apply
• Personalize Learning with MyBCommLab—MyBCommLab is an online
homework, tutorial, and assessment program designed to work with this text
to engage students and improve results. Within its structured environment,
students practice what they learn, test their understanding, and pursue a
personalized study plan that helps them better absorb course material and
understand difficult concepts.
• Branching, Decision-Making Simulations—Put your students
in the role of manager as they make a series of decisions
based on a realistic business challenge. The simulations
change and branch based on their decisions, creating various
scenario paths. At the end of each simulation, students receive
a grade and a detailed report of the choices they made with
the associated consequences included.
• MediaShare for Business—Consisting of a curated collection of business
videos tagged to learning outcomes and customizable, auto-scored
assignments, MediaShare for Business helps students understand why they
are learning key concepts and how they will apply those in their careers.
Instructors can also assign favorite YouTube clips or original content and
employ MediaShare's powerful repository of tools to maximize student
accountability and interactive learning, and provide contextualized feedback
for students and teams who upload presentations, media, or business plans.
• Writing Space—Better writers make
great learners who perform better in
their courses. Designed to help you
develop and assess concept mastery and
critical thinking, the Writing Space offers
a single place to create, track, and grade
writing assignments, provide resources,
and exchange meaningful, personalized
feedback with students, quickly and easily. Thanks to auto-graded, assisted-graded, and create-your-own
assignments, you decide your level of involvement in evaluating students' work. The auto-graded option
allows you to assign writing in large classes without having to grade essays by hand. And because of
integration with Turnitin®, Writing Space can check students' work for improper citation or plagiarism.
• Dynamic Study Modules—Helps students study effectively on their own by
continuously assessing their activity and performance in real time. Here's how
it works: students complete a set of questions with a unique answer format
that also asks them to indicate their confidence level. Questions repeat until
the student can answer them all correctly and confidently. Once completed,
Dynamic Study Modules explain the concept using materials from the text.
These are available as graded assignments prior to class, and accessible on
smartphones, tablets, and computers.
CVR_BOVE2186_14_SE_IFC.indd 2 9/29/16 10:14 PM
with MyBCommLab®
• Reporting Dashboard—View, analyze, and report learnin.
This presentation contains an overview about things to keep in mind when trying to build a community. As one of the first slides already states: you cannot create a community, it is already there. However you can help the community better in several ways. Therefore a model of the different phases of a member in a community is used. Based on this model several actions are defined which a community manager could take to help the community. The last few slides contain an overview of several well known social media cases.
The economic impact from this global health
crisis remains to be seen, but it’s clear that It will
undoubtedly have an effect on E-Commerce and
E-Learning
Digitally Transforming Government Services, 23rd April 2015, MelbournePrecedent
Is your government organisation digitally reactive, strategic or transformational?
In an age where technological opportunities are increasing by the second, government organisations can't afford to be left behind.
Twenty-first century government organisations must be innovators and use technology to their advantage to deliver optimum services to their most important stakeholder - their users, be they a resident, business owner, customer or visitor.
This breakfast briefing session will cover three major elements necessary to spark organisation-wide digital change in your government organisation:
1. Discovery - understanding your current digital state and user's increasing expectations
2. Strategy - creating prioritised actions and a vision of your digital future state
3. Implementation - delivering tailored digital solutions for government to exceed your stakeholder's needs and expectations
After several years of conducting qualitative online studies, we have prepared a brochure to tell you about the opportunities offered by the tools we use at Conecta.
A01_BOVE2186_14_SE_FM.indd 1 11/16/16 7:46 PM
A01_GORD2302_01_SE_FM.indd 4 28/05/15 7:33 pm
This page intentionally left blank
Practice, Engage, Apply
• Personalize Learning with MyBCommLab—MyBCommLab is an online
homework, tutorial, and assessment program designed to work with this text
to engage students and improve results. Within its structured environment,
students practice what they learn, test their understanding, and pursue a
personalized study plan that helps them better absorb course material and
understand difficult concepts.
• Branching, Decision-Making Simulations—Put your students
in the role of manager as they make a series of decisions
based on a realistic business challenge. The simulations
change and branch based on their decisions, creating various
scenario paths. At the end of each simulation, students receive
a grade and a detailed report of the choices they made with
the associated consequences included.
• MediaShare for Business—Consisting of a curated collection of business
videos tagged to learning outcomes and customizable, auto-scored
assignments, MediaShare for Business helps students understand why they
are learning key concepts and how they will apply those in their careers.
Instructors can also assign favorite YouTube clips or original content and
employ MediaShare's powerful repository of tools to maximize student
accountability and interactive learning, and provide contextualized feedback
for students and teams who upload presentations, media, or business plans.
• Writing Space—Better writers make
great learners who perform better in
their courses. Designed to help you
develop and assess concept mastery and
critical thinking, the Writing Space offers
a single place to create, track, and grade
writing assignments, provide resources,
and exchange meaningful, personalized
feedback with students, quickly and easily. Thanks to auto-graded, assisted-graded, and create-your-own
assignments, you decide your level of involvement in evaluating students' work. The auto-graded option
allows you to assign writing in large classes without having to grade essays by hand. And because of
integration with Turnitin®, Writing Space can check students' work for improper citation or plagiarism.
• Dynamic Study Modules—Helps students study effectively on their own by
continuously assessing their activity and performance in real time. Here's how
it works: students complete a set of questions with a unique answer format
that also asks them to indicate their confidence level. Questions repeat until
the student can answer them all correctly and confidently. Once completed,
Dynamic Study Modules explain the concept using materials from the text.
These are available as graded assignments prior to class, and accessible on
smartphones, tablets, and computers.
CVR_BOVE2186_14_SE_IFC.indd 2 9/29/16 10:14 PM
with MyBCommLab®
• Reporting Dashboard—View, analyze, and report learnin.
This presentation contains an overview about things to keep in mind when trying to build a community. As one of the first slides already states: you cannot create a community, it is already there. However you can help the community better in several ways. Therefore a model of the different phases of a member in a community is used. Based on this model several actions are defined which a community manager could take to help the community. The last few slides contain an overview of several well known social media cases.
The economic impact from this global health
crisis remains to be seen, but it’s clear that It will
undoubtedly have an effect on E-Commerce and
E-Learning
Digitally Transforming Government Services, 23rd April 2015, MelbournePrecedent
Is your government organisation digitally reactive, strategic or transformational?
In an age where technological opportunities are increasing by the second, government organisations can't afford to be left behind.
Twenty-first century government organisations must be innovators and use technology to their advantage to deliver optimum services to their most important stakeholder - their users, be they a resident, business owner, customer or visitor.
This breakfast briefing session will cover three major elements necessary to spark organisation-wide digital change in your government organisation:
1. Discovery - understanding your current digital state and user's increasing expectations
2. Strategy - creating prioritised actions and a vision of your digital future state
3. Implementation - delivering tailored digital solutions for government to exceed your stakeholder's needs and expectations
Social Meida For Project Success - PMI Australia Conference 2013 PresentationAnfernee Chansamooth
With social media continuing to gain traction in the world of business it is an easy bet to say it’s here to stay for a while. The ability of a project manager to successfully deliver a project is directly proportional to their ability to effectively communicate with stakeholders. Social media presents an opportunity for improving that communication.
Social media has already become integrated with Project Management and is more widely adopted by project managers than some may think. This presentation highlights WHY project managers need to take social tools seriously and HOW they can successfully leverage these applications in their organisations. http://www.kaboomhub.com
The idea of digitizing your high-value training materials may seem like a daunting task. But in fact, there is a road of best practices that you can follow to make it seamless. The key is to start small – perhaps with PDFs and securely delivering them – and work up to interactive material with analytics so that there is a continuous improvement of content. Just do this one step at a time.
This webinar will provide easy-to-understand insights on:
The steps to take to go from print and PDFs to more interactive content with analytics
Best practices for securely distributing your training content
How to engage your learners with your high-value training content
Learn with the Flow: Mission Critical: Leveraging Learning Engineering to Dr...Aggregage
Digital is disrupting every part of an organization's value chain at a record pace, creating a critical need to transform operations and employees' ways of working. Formal training alone can't keep up; it's often too slow, too generic, inconvenient, inefficient, unduly expensive and lacks or lags methods for measuring business-related effectiveness. Trish Uhl show you how to start leveraging Learning Engineering, a multidisciplinary approach that combines modern technology, data analytics, decision science, learning sciences and change management with human-centered engineering design methodologies to ultimately deliver targeted learning outcomes and business results that keep pace with the business and merge learning into the flow of work and lead Digital Adoption.
Role of UX in a Mobile First approach @ NextStep Americas 2014Gonçalo Veiga
Mobile is now everywhere and it is forcing its way into the enterprise. The future is in creating great experiences which multi-channel. Building a great experience is very challenging, particularly in the mobile medium. A solid understanding of usability and the implementation of a pragmatic UX design process is key for a successful application.
Keeping Your Office Up-to-Date with an Integrated News FeedLiveTiles
Keeping everyone in your company up-to-date is extremely important in maintaining a well developed business. Find out how having an integrated news feed can help ensure that everyone is informed about the latest company updates.
Witness to a Crime (Major Di1. As I mentioned in this weeks lecture.docxadolphoyonker
Witness to a Crime (Major Di1. As I mentioned in this week's lecture,
"An Unbelievable Story of Rape" (Links to an external site.)
won a Pulitzer Prize in 2016 for Explanatory Reporting. Its accompanying podcast
"Anatomy of Doubt" (Links to an external site.)
and the 8-part Netflix series
Unbelievable (Links to an external site.)
are both equally powerful. The story is used by some law enforcement agencies in their training. What did you learn from this powerful report? What would you like law enforcement officials to learn from it? How do you think this story relates to the #MeToo movement?
2. In "The Lynching of Jube Benson," what are some of the ways that the characters misinterpret the evidence? Do you see parallels in this story to any contemporary events?
.
WitnessesVarious sources require different methods of acquiring .docxadolphoyonker
Witnesses
Various sources require different methods of acquiring information. Create a 5-slide PowerPoint presentation answering the following questions. Be sure to follow APA format and style and use at least one reliable resource.
Identify the methods of acquiring information from a complainant or witness.
Discuss various methods of obtaining information from reluctant or fearful victims or witnesses.
What is the primary function of hypnosis and what should investigators do with information obtained through hypnosis?
Directions:
Your 5-slide requirement is excluding your introduction and reference slides.
Use 1 basic slide design and layout.
Limit slides to between 6 and 8 lines of content.
Use bullets for your main points.
Use speaker notes to fully explain what is being discussed in the bullet points as though you are presenting to an audience.
.
More Related Content
Similar to with MyLab BusinessCommunication®• Reporting Dashboar.docx
Social Meida For Project Success - PMI Australia Conference 2013 PresentationAnfernee Chansamooth
With social media continuing to gain traction in the world of business it is an easy bet to say it’s here to stay for a while. The ability of a project manager to successfully deliver a project is directly proportional to their ability to effectively communicate with stakeholders. Social media presents an opportunity for improving that communication.
Social media has already become integrated with Project Management and is more widely adopted by project managers than some may think. This presentation highlights WHY project managers need to take social tools seriously and HOW they can successfully leverage these applications in their organisations. http://www.kaboomhub.com
The idea of digitizing your high-value training materials may seem like a daunting task. But in fact, there is a road of best practices that you can follow to make it seamless. The key is to start small – perhaps with PDFs and securely delivering them – and work up to interactive material with analytics so that there is a continuous improvement of content. Just do this one step at a time.
This webinar will provide easy-to-understand insights on:
The steps to take to go from print and PDFs to more interactive content with analytics
Best practices for securely distributing your training content
How to engage your learners with your high-value training content
Learn with the Flow: Mission Critical: Leveraging Learning Engineering to Dr...Aggregage
Digital is disrupting every part of an organization's value chain at a record pace, creating a critical need to transform operations and employees' ways of working. Formal training alone can't keep up; it's often too slow, too generic, inconvenient, inefficient, unduly expensive and lacks or lags methods for measuring business-related effectiveness. Trish Uhl show you how to start leveraging Learning Engineering, a multidisciplinary approach that combines modern technology, data analytics, decision science, learning sciences and change management with human-centered engineering design methodologies to ultimately deliver targeted learning outcomes and business results that keep pace with the business and merge learning into the flow of work and lead Digital Adoption.
Role of UX in a Mobile First approach @ NextStep Americas 2014Gonçalo Veiga
Mobile is now everywhere and it is forcing its way into the enterprise. The future is in creating great experiences which multi-channel. Building a great experience is very challenging, particularly in the mobile medium. A solid understanding of usability and the implementation of a pragmatic UX design process is key for a successful application.
Keeping Your Office Up-to-Date with an Integrated News FeedLiveTiles
Keeping everyone in your company up-to-date is extremely important in maintaining a well developed business. Find out how having an integrated news feed can help ensure that everyone is informed about the latest company updates.
Witness to a Crime (Major Di1. As I mentioned in this weeks lecture.docxadolphoyonker
Witness to a Crime (Major Di1. As I mentioned in this week's lecture,
"An Unbelievable Story of Rape" (Links to an external site.)
won a Pulitzer Prize in 2016 for Explanatory Reporting. Its accompanying podcast
"Anatomy of Doubt" (Links to an external site.)
and the 8-part Netflix series
Unbelievable (Links to an external site.)
are both equally powerful. The story is used by some law enforcement agencies in their training. What did you learn from this powerful report? What would you like law enforcement officials to learn from it? How do you think this story relates to the #MeToo movement?
2. In "The Lynching of Jube Benson," what are some of the ways that the characters misinterpret the evidence? Do you see parallels in this story to any contemporary events?
.
WitnessesVarious sources require different methods of acquiring .docxadolphoyonker
Witnesses
Various sources require different methods of acquiring information. Create a 5-slide PowerPoint presentation answering the following questions. Be sure to follow APA format and style and use at least one reliable resource.
Identify the methods of acquiring information from a complainant or witness.
Discuss various methods of obtaining information from reluctant or fearful victims or witnesses.
What is the primary function of hypnosis and what should investigators do with information obtained through hypnosis?
Directions:
Your 5-slide requirement is excluding your introduction and reference slides.
Use 1 basic slide design and layout.
Limit slides to between 6 and 8 lines of content.
Use bullets for your main points.
Use speaker notes to fully explain what is being discussed in the bullet points as though you are presenting to an audience.
.
Without information and knowledge, meaningful participation in .docxadolphoyonker
Without information and knowledge, meaningful
participation
in
politics
can be difficult. Does social isolation play a role? Is there is a limited network to support and encourage
political participation in your organization?
. What are some limiting factors to participation in the political process.
.
Without having any background knowledge on the situation of Gove.docxadolphoyonker
Without having any background knowledge on the situation of Governor Bob Riley and his efforts to implement a sweeping tax reform on the State of Alabama, there are some significant things that caught my attention within the video. The State of Alabama was already experiencing major deficit and a lower class population which was severely affected by the suffering education system in turn contributing to a population which would have difficulty moving up in class. It seems that there were not many options available to the State of Alabama; either a sweeping reform which would significantly increase taxes (though Riley assigned these hikes to the wealthy) or significant budget cuts which would affect some already suffering divisions funded by the budget.
In an effort to persuade the voters to support and vote yes for his reform, Bob Riley fell back on political jockeying. He used religion to encourage people to follow the plan he was pushing for. Within his political messages he stated the Christian way to handle the deficit was to tax the wealthy because his Testament reveals that the rich should take care of the less fortunate.
Is political jockeying an appropriate method in government? Should it be present in the development of state budgets, executive activity, or legislative activity? I think to an extent it may sometimes be acceptable. But the means that should be used to persuade voters on policies should be facts and statistical information which supports what will occur with a policy. And perhaps more of an explanation of a personal opinion. I think the efforts used in Riley’s scenario almost placed a guilt on others. The interesting thing about his political jockeying efforts is that the population that was being targeted to benefit the most were the ones who seem to have opposed his reform during the voting process.
.
Within this document you will find three primary categories of i.docxadolphoyonker
Within this document you will find three primary categories of information. Complete each section as follows:
Project Work Stream Status Overview: This is a brief overview of the overall status of the RFP response creation, along with the overall status color being:
Green (all is good)
Yellow (obstacles are in the way, but delivery time has not been affected yet)
Red (delivery is going to be delayed, and action is needed immediately).
Top Issues, Obstacles & Risks – Treat this as if you are communicating with your employer. Any problems, questions or concerns about the RFP project should be placed in this section. The instructor will be responding to these each week with your graded assignments.
Key Activities / Accomplishment: Again, treat this as if you are communicating with your employer, but in this case, add the key activities and accomplishments for this week’s RFP response.
.
Within the field of healthcare, there are three main viewpoints .docxadolphoyonker
Within the field of healthcare, there are three main viewpoints related to the use of financial information. They are the:
1. financial view
2. process view
3. clinical view
1) After reading the materials for the week, discuss the main areas of overlap within the three viewpoints.
2) Does this overlap create potential areas of conflict?
3) If so, as a manager, how would we proactively address these areas before they negatively impacted our department or organization?
APA style
1 – 2 pages
Citation of at least 4 recent studies (within 5 years)
Be sure to cite your references accordingly.
Reading the materials for the week From text book
Gapenski, L. C., & Pink, G. H. (2015). Understanding healthcare financial management (7th ed.). Chicago: Association of University Programs in Health Administration and Health Administration Press. ISBN 9781567937060.:
Financial View
· The financial view is held by those who normally handle finance on a daily basis, such as auditors, accountants, and financial analysts.
· Their strength lies in their ability to interpret data and spot problems before they become too critical.
· One of the key weaknesses is that these individuals are often very good with the minute details but often have a difficult time with the big picture.
Process View
· The process view is normally held by those individuals who are responsible for the financial systems and typically comprise the information technology departments.
· Their strength is the ability to take raw data and turn it into meaningful reports.
· Their weakness lies in not having all information at once. Since there are normally multiple individuals working in this department, each individual may have various pieces of the financial puzzle, but few have the ability to see it all.
Clinical View
· The clinical view is normally held by those who are responsible for the day to day interactions of the patients and are usually the licensed healthcare professionals.
· Their strength lies in their desire to ensure the best possible outcome for the patient and they generally serve as the patients’ advocate.
· Their weakness may actually be the same as their strength. Many clinical individuals want to provide the best for their patients, regardless of cost. Therefore, they may have a difficult time balancing the needs of the patients with the needs of the organization.
There are strengths and weaknesses to each viewpoint. Perhaps the ideal viewpoint would be where these three perspectives overlap. However, it is certainly not an easy task. Being able to see through each one of these lenses requires that the individual manager be in constant communication with other departments. While it may not be possible to fully integrate all three perspectives, being aware of them better prepares the manager to meet both patient and organizational objectives.
(Glossary of Telemedicine and eHealth)
· Teleconsultation: Consultation between a provider and specialist at dist.
Within the Unit I Podcast, Chantell, Dayna, and Dr. Rogers discuss h.docxadolphoyonker
Within the Unit I Podcast, Chantell, Dayna, and Dr. Rogers discuss how technological improvements have led to an increase in remote workers and ways to connect with remote team members. Do you believe leaders can use the same strategies to connect with remote workers as they would with an onsite team? Why, or why not?
ANSWER THE ABOVE QUESTION AND REPLY TO MY CLASSMATE RESPONSE TO THE ABOVE QUESTIONS AND EXPLAIN WHY YOU AGREE? (A MINIMUM OF 125 WORDS or MORE)
CLASSMATE’S POST
In the podcast discussion about remote workers, the important points I understood was building a trustful and dependable relationship with the remote workers. Making a connection and continuing that connection at all times. I believe with the technology available today, teleconferencing, videoconferencing and real-time communications by phone, that leadership can build as meaningful a relationship with remote workers as with in house workers. Remote workers want their tasks communicated well to them and they want the tools they need to get their jobs done. They also want to know that their contribution to the organization is just as important as others. I have been in the position of a remote worker and understand the possible challenges. I appreciated leaders that would not only ask questions about the operational efforts but also about the personal and emotional needs of the remote workers. The success of the organization is dependent on all team members being connected and pulling together towards the same goal of exceeding the strategic vision of the business.
.
Within the executive branch of the United States government, the p.docxadolphoyonker
Within the executive branch of the United States government, the president has powers that have an influence on public policy. In this assignment, you will be tasked with examining those powers.
Assignment Guidelines:
·
Address the following in 750–1,000 words:
o
What type of powers does the president have that allow him or her to create and implement various public policies?
§
Provide 2–3 examples of these presidential powers.
§
Describe and explain the purpose of these powers.
§
Provide 2–3 examples of public policies that have been made using these presidential powers.
o
Have these powers and policies that you have provided evolved over time, or were they a result of a major event? Explain in detail.
Be sure to reference all sources using proper APA style. (At least 2)
.
Within the executive branch of the United States government, the pre.docxadolphoyonker
Within the executive branch of the United States government, the president has powers that have an influence on public policy. In this assignment, you will be tasked with examining those powers.
Assignment Guidelines:
Address the following in 1,000-1.250 words:
What type of powers does the president have that allow him or her to create and implement various public policies?
Provide 2–3 examples of these presidential powers.
Describe and explain the purpose of these powers.
Provide 2–3 examples of public policies that have been made using these presidential powers.
Have these powers and policies that you have provided evolved over time, or were they a result of a major event? Explain in detail.
.
Within the last several years, Adobe Flash became the dominant forma.docxadolphoyonker
Within the last several years, Adobe Flash became the dominant format for embedding video on the Web because Adobe Flash Player was free and available on a variety of different platforms and operating systems. However in April 2010, Steve Jobs, CEO of Apple, explained that Apple would not support Flash on its mobile devices, including the iPhone, iPod, and iPad. Among the reasons cited, Jobs included his concerns that a) Flash was proprietary, a fact that inhibits the future development of multimedia on the Web; b) Flash was not secure or reliable and adversely affects the performance of mobile devices; c) Flash was a significant drain on battery life; and d) Flash was designed for PCs using a mouse interface and could not be adapted to the touch interface found on mobile devices. Rather than relying on Flash, Jobs advocated the continuing development of open standards for Web video including the rapid adoption of HTML5.
However, thousands of Web sites had made considerable investments in Flash and were not happy with the prospect of significantly retooling their sites. In response, in March 2011, Adobe released a tool to convert Flash files to HTML5-compatible formats so they run on Apple's mobile devices. Also, Flash is supported on several mobile operating systems, such as the Android platform for mobile devices.
Users running older browsers will not be able to use HTML5 video; so for complete cross-browser support, you'll make a Flash version of the
Royal Wedding
clip available to users. Maxine has created an Adobe Flash Player file named
rwdance.swf
containing both the video clip and the controls to run it.
Does Jobs have a point? Is it better for web developers to rely on one proprietary means of displaying video? Is it best to have a standard? If so, how should a standard be developed? If not, what's better about varied means?
.
Within the criminal justice system, the classification of the crime .docxadolphoyonker
Within the criminal justice system, the classification of the crime and the classification of the offender will, in large part, determine the available pathways for the offender to return to the community. Individuals who have committed violent crimes are less likely to be allowed probation as an alternative to incarceration, whereas first-time offenders are likely to be seen as better candidates for community treatment programs.
The Assignment (2–3 pages):
Consider an offender group relevant to your current or future profession, including needs and concerns for this group. Ex. Sex offenders, abusive/neglectful parents, etc.
Analyze the community placement pathways available for offenders in your community (city/county/state). Explain what they are, how they work, and the strengths and limitations of each.
Evaluate the Interactive Community in terms of resources and pathways for the offender population you selected. Explain what is done well and what could be improved regarding the resources available.
Be specific and include references to any relevant resources from the week.
FUTURE PROFESSION: JUVENILE SOCIAL WORKER
.
Within Chapter 8 there is a section discussing Robert Mertons Strai.docxadolphoyonker
Within Chapter 8 there is a section discussing Robert Merton's Strain Theory of Deviance. This theory basically argues that when individuals feel pressure and/or strain to attain certain cultural goals they may resort to different forms of deviance to alleviate the pressure and achieve specific social goals.
Utilizing Merton's theory identify you will need to identify an individual or social group that is well known in the public sphere. You will be utilizing one of his subcategories of deviant behavior (innovator, ritualist, rebel, or retreatist). You will need to explain and specify which category this individual best fits into and why using their own behavior and track record as your examples. For example, you may choose a professional athlete (Lebron James), artist(?) (Justin Bieber), or social group such as the Amish. Please be specific with the examples and how they fit into the category.
.
Within the context of Smart Cities, many regions are employing e-tec.docxadolphoyonker
Within the context of Smart Cities, many regions are employing e-technologies to enhance public service. Today’s cities and towns reveal improvements to providing public services because of e-government capabilities. Select a town or city located in the United States, and write an investigative summary detailing at least one e-government application that has improved public service provided to the citizenry. Refer to the unit study guide for application ideas that include wireless technology services or mobile apps used on smartphones to enhance public services.
Your paper should logically identify the following items:
1) who the service impacts (lists all stakeholders and beneficiaries),
2) what the technology offers (identify what the capabilities the service provides),
3) where the service is located,
4) when the capability or service began,
5) why the technology enhances or improves services, and
6) what the cost estimates were to initiate and/or maintain these capabilities.
Your assignment must be a minimum of two pages in length and follow APA style. Be sure to include a title page containing the title of the assignment, your name, and the name of the university. The title page and the reference page are not included in the required assignment page length.
.
Within Sociology as well as in social psychology, it is noted th.docxadolphoyonker
Within Sociology as well as in social psychology, it is noted that an in-group basically is a social group whereby an individual gets to identify themselves as a member psychologically. On the other hand, an Out-group basically is defined as a social group which a person is not able to identify with. For instance, individuals are in a position of identifying themselves with same peer group, a political party, community, family, religion, sports team nation or even gender. It is evident that with the membership that is psychological regarding social groups in addition to classifications happens to be linked to a phenomenon that is of a wide range. There is the presence of stereotypes within interactions in between various social groups in addition to gender stereotypes being considered as prevalent. (Buss, 2015).
In-group
It is known that the automatic in-group bias of women is evidently stronger as compared to that of men. This is because only women are in a position of showing balance that is cognitive across in-group identity, self-esteem as well as bias. This is an indication that men do not have any mechanism in place for bolstering preference for own group automatically. There is bias that is pro-female to a point the individuals tend to favor their own mothers as compared to their fathers, there is also the association of the gender that is male with violence which is an indication that bonding that is maternal as well as intimidation of male have an influence on the gender attitudes. (De La Cerda and Warnell, 2020).
Out-group
Additionally, within in-group bias as well as Out-group bias, it happens that the men who are experiences sexually, have an attitude that is more positive in addition to favoring women implicitly. In addition, through the adoption of an approach that is evolutionary to the race bias psychology, it is possible to posit that conflict that is between intergroup which has been perpetrated by aggressors who are men all through the evolutionary history of human, has played a role in shaping the modern types psychology in relation to Out-group bias whereby, the psychology is a reflection of the unique adaptive challenges differing in between women as well as men when trying to cope with the aggressors who are male from the out-groups.
In conclusion there tends to be very minimal differences in between women as well as men as the conformity they tend to exhibit, in addition, these differences are said to be impacted by the social circumstances where the conformity happens to take place through the differences in gender. On an average basis, women in addition to men have levels that are different in relation to self-concern in addition to different concern. Men basically on averagely, are said to have more focus on their appearance of having a status that is high in addition to having the capacity to illustrate the status through independent acting from other people’s perceptions. (Harvard, et.al, 2021).
.
within 250-300 words please describe, using reference(s) APA formatt.docxadolphoyonker
within 250-300 words please describe, using reference(s) APA formatting
Describe at least three different neuroscience research techniques. What are the strengths and limitations of each technique, and what kind of research questions can these techniques help us answer?
I've provided readings/links in the attachments for usage of referencing.
.
With which of the following statements would Thoreau most likely agr.docxadolphoyonker
With which of the following statements would Thoreau most likely agree?
a.
Most people’s lives are too simple.
b.
Most people forfeit their lives by doing what society tells them to do.
c.
The chief purpose of everyone’s life should be to glorify God.
d.
People need to learn to compromise to get along
.
With the volatile environmental conditions surrounding CSC’s data ce.docxadolphoyonker
With the volatile environmental conditions surrounding CSC’s data centers, Katie Pena (Business Continuity Director) and James Miller (Disaster Recovery Manager) is expected to present a one-slider to the members of the Executive Committee (i.e.: C-suite) to promote discussion / insights around the planned business continuity and disaster recovery approaches. Your task is to provide Katie and James with a single slide depicting the following:
The key benefits of business continuity and disaster recovery approaches for protecting CSC’s data centers.
Some anticipated challenges that maybe faced when managing and sustaining business continuity and disaster recovery.
.
With the rapid development of the Internet, a big data era chara.docxadolphoyonker
With the rapid development of the Internet, a big data era characterized by information explosion is coming. Public security relies on predictive policing to improve its work efficiency. Predictive policing based on large data analysis, it predicts which area of a city is most likely to occurs crimes and where criminals are most likely to be found. Privacy and civil rights must be seriously considered the problems of predictive policing, especially those who are predicted as offenders or victims. In the fiction short story “The Minority Report” by Philip K. Dick, describing Washington in 2054, the judicial system has been able to predict crime through psychological technology, system helps arrest the before he commits the crime. Dick shows his concern about predictive policing, which has been consistently developed; however, the main problem with predictive policing is its reliability. Although this is only a science fiction vision of the future, PredPol has made it a reality to some extent. Recently, the Los Angeles Police Department announced an expansion of the use of crime prediction software to speculate when and where crime is most likely to occur. Dick’s concern supports modern criticism of predictive policing and technology that crime prediction models are based on flawed statistics that reflect inherent prejudices in the criminal justice system.
Dick’s concern about predictive policing were that it is not accurate and contain lots of flaw. John Anderton, one of the elites of the pre-crime team, was accused of murdering a man he didn't know. In the process of his death and pursuit, Anderton learned that it was the three “PreCogs” who had the power to decide whether a person's guilt was ultimately established. If two of them are found guilty and the other disagrees, the last one is in the minority, whose opinion is called Minority Report. In story, Anderton states, "If the system can survive only by imprisoning innocent people, then it deserves to be destroyed. My personal safety is important because I'm a human being. And furthermore-"(Anderton, 114) By using the word “innocent,” Dick shows the potential unreliability of the predict technology. After reconsidered the meaning of pre-crime system, Anderton realized that what he has believed was successful is all built on the suffering of the people and threatening their lives. Dick emphasizes that the predictive technology should seek a balance between protecting individual privacy and safety. This action makes the argument of whether the society should trust the predictive policing system. In the end, Anderton did not kill the person who appeared in the Precogs’ prediction. However, the matter is that it's not possible to penalize someone before he commits a criminal offense simply because he's judged to own a motive.
The not accuracy and flaws contain in predictive policing that Dick’s concern has still value in the modern society… (missing second part of the prompt which is Analyze.
With the successful election of America’s first biracial president f.docxadolphoyonker
With the successful election of America’s first biracial president for two terms in office, is the lesson Jane Elliott taught her third-grade class in 1968, necessary today? Why or why not? Furthermore, should every school system in this nation teach this lesson or a similar one, which focuses on all oppressed people in one way or another, to all students? Why or why not?
.
With this activity you will develop your analysis of a TED talk .docxadolphoyonker
With this activity you will develop your analysis of a TED talk -
http://www.ted.com/talks
First,
select a "talk" (aka presentation or speech) that interests you from the 1,100 TED Talks (ranging in length from 3 to 18 minutes).
FYI: TED Talks was selected because each speech video should have enough depth or substance, and video quality to allow close viewing and analysis.
Second,
review chapters 10, 11 and 12 of your text.
Third,
listen to the presentation several times, paying close attention to how the individual uses non-verbal communication, composes sentences, and organizes thoughts, etc. Use the outline below to structure your analysis:
Purpose: General and specific purpose (and implied if different from stated purpose)
Non-verbal delivery
Movement in Your Speech
Visual Aids
Strategies for Success
Pathos: tone, emphasis, engagement
Logos: clarity, conciseness, arrangement
Ethos: credibility, expectation, reference
Style
Appeals (to emotions, logic, ethos)
Figurative language (similes, metaphors, symbols, imagery)
Use of language, word choices (diction)
Passive or active voice
Simple or complex sentences; short or long sentences
Oral strategies and tactics
Music
Volume
Speech patterns (articulation, intonation, emphasis)
Other sound effects
Four,
develop your analysis using the variables in all 5 of the areas above. Make sure you develop your arguments and ideas thoroughly. Then develop thoughtful responses to the ideas shared by at least 2 of your colleagues.When you post your analysis, include the Ted talk presenter and title of the Ted talk.
Be sure to include the hyperlink to the "talk" you selected so we can view the presentation.
.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Thesis Statement for students diagnonsed withADHD.ppt
with MyLab BusinessCommunication®• Reporting Dashboar.docx
1. with MyLab BusinessCommunication®
• Reporting Dashboard—View, analyze, and report learning
outcomes
clearly and easily, and get the information you need to keep
your
students on track throughout the course with the new Reporting
Dashboard. Available via the MyLab Gradebook and fully
mobile-
ready, the Reporting Dashboard presents student performance
data at the class, section, and program levels in an accessible,
visual
manner.
• Pearson eText—Keeps students engaged in learning on
their own time,
while helping them achieve greater conceptual understanding of
course
material. The worked examples bring learning to life, and
algorithmic
practice allows students to apply the very concepts they are
reading
about. Combining resources that illuminate content with
accessible self-
assessment, MyLab with eText provides students with a
complete digital
learning experience—all in one place.
• Quizzes and Tests—Pre-built quizzes and tests allow you
to quiz students
2. without having to grade the assignments yourself.
• Video Exercises—These engaging videos explore a variety
of
business topics related to the theory students are learning in
class.
Quizzes assess students' comprehension of the concepts covered
in
each video.
• Learning Catalytics™—Is an interactive, student response
tool that uses students' smartphones, tablets, or laptops to
engage them in more sophisticated tasks and thinking. Now
included with MyLab with eText, Learning Catalytics enables
you to generate classroom discussion, guide your lecture,
and promote peer-to-peer learning with real-time analytics.
Instructors, you can:
■ ■■ Pose a variety of open-ended questions that help your
students develop critical thinking skills
■ ■■ Monitor responses to find out where students are
struggling
■ ■■ Use real-time data to adjust your instructional strategy and
try other ways of engaging your students during class
■ ■■ Manage student interactions by automatically grouping
students for discussion, teamwork, and peer-to-peer
learning
A L W A Y S L E A R N I N G
Giving Students the Skills and Insights They Need to Thrive
3. in Today’s Digital Business Environment
The essential skills of writing, listening, collaborating, and
public speaking are as important as
ever, but they’re not enough to succeed in today’s business
world. As business communication
continues to get rocked by waves of innovation—first digital
media, then social media, now
mobile communication, and watch out for the upcoming
invasion of chatbots—the nature of
communication is changing. And the changes go far deeper than
the tools themselves.
In this exciting but complex new world, no other textbook can
match the depth and range of
coverage offered by Business Communication Today.
Figure 1.7 The Social Communication Model
The social communication model differs from conventional
communication strategies and practices in a
number of significant ways. You’re probably already an
accomplished user of many new-media tools, and this
experience will help you on the job.
Tendencies
Publication, broadcast
Lecture
Intrusion
Unidirectinal
One to many; mass audience
4. Control
Low message frequency
Few channels
Information hoarding
Static
Hierarchical
Structured
Isolated
Planned
Resistive
Conventional Promotion:
“We Talk, You Listen”
The Social Model:
“Let’s Have a Conversation”
Tendencies
Converstion
Discussion
Permission
Bidirectional, multidirectional
5. One to one; many to many
Influence
High message frequency
Many channels
Information sharing
Dynamic
Egalitarian
Amorphous
Collaborative
Reactive
Responsive
Tools, Techniques, and Insights for
Communicating Successfully in a
Mobile, Digital, Social World
●●
●●
●●
●●
●●
6. ●●
COMPOSITIONAL MODES FOR DIGITAL AND SOCIAL
MEDIA
As you practice using various media and channels in this
course, it’s best to focus on the
fundamentals of planning, writing, and completing messages,
rather than on the specific
details of any one medium or system.2 Fortunately, the basic
communication skills required
usually transfer from one system to another. You can succeed
with written communication
in virtually all digital media by using one of nine compositional
modes:
●● Conversations. Messaging is a great example of a written
medium that mimics spoken
conversation. And just as you wouldn’t read a report to someone
sitting in your office,
you wouldn’t use conversational modes to exchange large
volumes of information or
to communicate with more than a few people at once.
●● Comments and critiques. One of the most powerful aspects
of social media is the
opportunity for interested parties to express opinions and
provide feedback, whether
by leaving comments on a blog post or reviewing products on an
e-commerce site.
EMBRACING THE BACKCHANNEL
Many business presentations these days involve more than just
the spoken conversation
between the speaker and his or her audience. Using Twitter and
7. other digital media, audi-
ence members often carry on their own parallel communication
during a presentation via
the backchannel, which the presentation expert Cliff Atkinson
defines as “a line of com-
munication created by people in an audience to connect with
others inside or outside the
room, with or without the knowledge of the speaker.”29
Chances are you’ve participated
in an informal backchannel already, such as when texting with
your classmates or live-
●●
●●
●●
●●
●●
Producing Business Videos
No matter what career path you pursue, chances are you’ll have
the need or opportunity
to produce (or star in) a business video. For videos that require
the highest production
quality, companies usually hire specialists with the necessary
skills and equipment. For
most routine needs, however, any business communicator with
modest equipment and a
few basic skills can create effective videos.
The three-step process adapts easily to video; professionals
refer to the three steps as
preproduction, production, and postproduction (see Figure
8. 9.15). You can refer to one of
the many books available on basic video production techniques
for more detail, but here
are the key points to consider in all three steps. (A note on
terminology: digital video-
graphy has inherited a number of terms from film that don’t
make strict technical sense
but are in common use anyway, including footage to indicate
any amount of recorded
video and filming to indicate video recording.)
●●
6
LEARNING OBJECTIVE
Identify the most important
considerations in the preproduction,
production, and postproduction
stages of producing basic business
videos.
The process of creating videos is
divided into preproduction, pro-
duction, and postproduction.
●●
●●
9. Figure 8.2 Business Applications of Blogging
This Xerox blog illustrates the content, writing style, and
features that make an effective, reader-friendly company blog.
Source: Courtesy of Xerox Corporation.
Like many large corporations, Xerox has a variety
of blogs. This menu give quick access to all of
them.
The search box lets visitors quickly find posts on
topics of interest.
A large photo helps draw readers in.
Readers can subscribe to future posts via email
or RSS newsfeed.
The post title is brief and clear, and it incorporates
key terms likely to trigger hits in search engines
(Internet of Everything and energy).
These links provide access to other posts by this
author and other posts tagged with “innovation.”
Social media share buttons make it easy for
readers to share this post with their followers.
10. The sidebar lists recent posts and recent com-
ments left by readers.
The post positions the company as an expert in
an important technology field, without overtly
selling Xerox products and services.
H
e
ro
I
m
a
g
e
s
/G
e
tt
y
Im
a
g
e
s
Figure 2.3 Collaboration on Mobile Devices
11. Mobile connectivity is transforming collaboration activities,
helping teams and work groups stay connected
no matter where their work takes them. For example, this team
was able to discuss and edit a press release
using their tablets in different locations.
C
o
u
rt
e
s
y
o
f
C
a
fe
R
ia
The Unique Demands
of Mobile Business
Communication
Intriguing Glimpses
into the Future of
Business Communication
The Mobile Revolution
12. As much of a game changer as social media have been, some
experts predict that mobile
communication will change the nature of business and business
communication even
more. The venture capitalist Joe Schoendorf says that “mobile
is the most disruptive
technology that I have seen in 48 years in Silicon Valley.”21
The researcher Maribel Lopez
calls mobile “the biggest technology shift since the Internet.”22
Companies recognize the value of integrating mobile
technology, from communica-
THE RISE OF MOBILE AS A COMMUNICATION
PLATFORM
Whether it’s emailing, social networking, watching videos, or
doing research, the percent-
age of communication and media consumption performed on
mobile devices continues
to grow. For millions of people around the world, a mobile
device is their primary way, if
not their only way, to access the Internet. Globally, more than
80 percent of Internet users
access the web with a mobile device at least some of the
time.24
Mobile has become the primary communication tool for many
business professionals,
HOW MOBILE TECHNOLOGIES ARE CHANGING
BUSINESS
COMMUNICATION
13. The rise of mobile communication has some obvious
implications, such as the need
for websites to be mobile friendly. If you’ve ever tried to
browse a conventional website
on a tiny screen or fill in complicated online forms using the
keypad on your phone,
you know how frustrating the experience can be. Users
increasingly expect websites to
be mobile friendly, and they’re likely to avoid sites that aren’t
optimized for mobile.30
Writing Messages for Mobile Devices
One obvious adaptation to make for audiences using mobile
devices is to modify the
design and layout of your messages to fit smaller screen sizes
and different user interface
features(see Chapter 6). However, modifying your approach to
writing is also an important
step. Reading is more difficult on small screens, and
consequently users’ ability to compre-
hend what they read on mobile devices is lower than it is on
larger screens.18 In fact, research
●●
●●
●●
●●
●●
•
•
•
14. •
•
DESIGNING MESSAGES FOR MOBILE DEVICES
In addition to making your content mobile-friendly using the
writing tips in Chapter 4
(see page 108), you can follow these steps in formatting that
content for mobile devices:
●● Think in small chunks. Remember that mobile users
consume information one screen
at a time, so try to divide your message into independent, easy-
to-consume bites. If
readers have to scroll through a dozen screens to piece together
your message, they
might miss your point or just give up entirely.
●● Make generous use of white space. White space is always
helpful, but it’s critical
●●
●●
●●
●●
●●
●●
●●
15. ●●
●●
●●
Figure 17.6 Using Mobile Devices in Presentations
A variety of mobile apps and cloud-based systems can free
presenters and audiences from the constraints of
a conventional conference room.
DIGITAL + SOCIAL + MOBILE: TODAY’S
COMMUNICATION ENVIRONMENT
The mobile business communication revolution is changing
the way employers recruit new talent and the way job candi-
dates look for opportunities. Many companies have optimized
their careers websites for mobile access, and some have even
developed mobile apps that offer everything from background
information on what it’s like to work there to application
her career and the industry as a whole. Many of the tools you
can use to build your personal brand are available as mobile
apps, including blogging platforms, Twitter, Facebook, and
LinkedIn.
Dozens of apps are available to help with various aspects
of your job search. Résumé creation apps let you quickly
job-search strategies: Maximize Your Mobile
THE FUTURE OF COMMUNICATION
The bots are back. Automated bots (short for robots) made a
16. small wave a decade or so ago when “chatbots” began appear-
ing on websites to help companies handle online conversations
with customers. Ikea’s Anna, perhaps the first chatbot to get
widespread attention, was built to answer routine questions
from customers looking for advice regarding the chain’s fur-
niture products. Other chatbots followed, smartphones gained
virtual “voicebot” assistants, and non-chatty bots continued
Communication Bots
THE FUTURE OF COMMUNICATION
The Internet of Things (IoT) refers to the billions of devices
now connected to the Internet and the networking potential
of having all these gadgets communicate with each other, feed
data into vast information warehouses, and interact with peo-
ple and the physical environment. These “things” range from
simple sensors that measure temperature, location, and other
parameters all the way up to robots and other complex systems.
People and animals with Internet-capable sensors (such as
the internet of things
S
o
ft
w
a
re
G
a
rd
e
19. If you’ve ever tried to converse in a language other than you
native tongue, you know what a challenge this can be. As a
listener, you have to convert the incoming sounds to discrete
words and assemble these words into coherent phrases and
sentences in order to extract the meaning. And unlike reading
a written document, you have to do all this processing almost
instantaneously, without the luxury of going back over some-
thing you didn’t get. As a speaker, you have to find the right
Real-Time Translation
●●
●●
●●
●●
Assessing an audience’s emotional response is an important
step in judging the success of many communication efforts. If
you’re presenting a new idea to upper management, for exam-
ple, you can try to read facial clues and other nonverbal signals
to determine whether the executives seem excited, annoyed,
bored, or anywhere in between.
But what if you’re not there in person and your message has
to stand on its own? How can you judge the audience’s
reaction?
This challenge has been taken up by a range of artificial intelli-
Emotion Recognition Software
THE FUTURE OF COMMUNICATION
Figure 5.6a
20. Optimizing for mobile includes
writing short headlines that get
right to the point.
This introduction conveys only the
information readers need in order
to grasp the scope of the article.
All the key points of the documents
appear here on the first screen.
Readers who want more detail can
swipe down for background infor-
mation on the five points.
M
S
O
ff
ic
e
3
6
5
,
22. Mexico City • Madrid • Amsterdam • Munich • Paris • Milan
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7
T
his book is dedicated to the many thousands of instructors and
students
who use Bovée and Thill texts to develop career-enhancing
skills in busi-
ness communication. We appreciate the opportunity to play a
role in
your education, and we wish you the very best with your
careers.
Courtland L. Bovée
John V. Thill
Dedication
This page intentionally left blank
28. 9
Brief Contents
Preface 21
Prologue 41
PART 1 understanding the foundations of Business
Communication 49
1 Professional Communication in a Digital, Social, Mobile
World 51
2 Collaboration, Interpersonal Communication, and Business
Etiquette 85
3 Communication Challenges in a Diverse, Global Marketplace
117
PART 2 applying the Three-step Writing Process 143
4 Planning Business Messages 145
5 Writing Business Messages 173
6 Completing Business Messages 201
PART 3 Digital, social, and visual media 227
7 Digital Media 229
8 Social Media 253
9 Visual Media 277
29. PART 4 Brief messages 311
10 Writing Routine and Positive Messages 313
11 Writing Negative Messages 341
12 Writing Persuasive Messages 377
PART 5 reports and Proposals 409
13 Finding, Evaluating, and Processing Information 411
14 Planning Reports and Proposals 435
15 Writing and Completing Reports and Proposals 463
PART 6 Developing and Delivering Business Presentations 505
16 Developing Presentations in a Social Media Environment
507
17 Enhancing Presentations with Slides and Other Visuals 533
PART 7 Writing employment messages and interviewing for
Jobs 559
18 Building Careers and Writing Résumés 561
19 Applying and Interviewing for Employment 593
APPENDIX A Format and Layout of Business Documents 626
APPENDIX B Documentation of Report Sources 640
APPENDIX C Correction Symbols 646
30. handbook of grammar, mechanics, and usage 649
Brand, organization, name, and Website index 678
subject index 681
This page intentionally left blank
11
Preface 21
Prologue 41
PART 1
understanding the foundations
of Business Communication 49
1 Professional Communication in a
Digital, Social, Mobile World 51
CommuniCaTion Close-uP aT KLM 51
understanding Why Communication matters 52
Communication Is Important to Your Career 52
Communication Is Important to Your Company 53
What Makes Business Communication Effective? 54
Communicating as a Professional 54
31. Understanding What Employers Expect from You 56
Communicating in an Organizational Context 57
Adopting an Audience-Centered Approach 57
exploring the Communication Process 58
The Basic Communication Model 58
The Social Communication Model 63
The mobile revolution 64
The Rise of Mobile as a Communication Platform 65
How Mobile Technologies Are Changing Business
Communication 65
using Technology to improve Business
Communication 67
Keeping Technology in Perspective 68
Guarding Against Information Overload 68
Using Technological Tools Productively 68
Reconnecting with People 69
Committing to ethical and legal Communication 74
Distinguishing Ethical Dilemmas from Ethical Lapses 74
32. Ensuring Ethical Communication 75
Ensuring Legal Communication 77
CommuniCaTion Challenges aT KLM 78
Quick learning guide 79
Test Your Knowledge 81
apply Your Knowledge 81
Practice Your skills 81
expand Your skills 82
ThE FuTurE OF COMMuniCaTiOn The internet of
Things 62
DiGiTaL + SOCiaL + MOBiLE: TODaY’S COMMuniCaTiOn
EnVirOnMEnT it’s all fun and games—and effective
Business Communication 69
2 Collaboration, Interpersonal
Communication, and Business
Etiquette 85
CommuniCaTion Close-uP aT Cemex 85
Communicating effectively in Teams 86
Advantages and Disadvantages of Teams 86
33. Characteristics of Effective Teams 87
Group Dynamics 88
Collaborating on Communication efforts 91
Guidelines for Collaborative Writing 91
Technologies for Collaborative Writing 91
Giving—and Responding to—Constructive Feedback 94
making Your meetings more Productive 94
Preparing for Meetings 95
Conducting and Contributing to Efficient Meetings 95
Putting Meeting Results to Productive Use 96
using meeting Technologies 98
improving Your listening skills 99
Recognizing Various Types of Listening 99
Understanding the Listening Process 100
Overcoming Barriers to Effective Listening 100
improving Your nonverbal Communication
skills 102
Recognizing Nonverbal Communication 102
34. Using Nonverbal Communication Effectively 103
Developing Your Business etiquette 104
Business Etiquette in the Workplace 104
Business Etiquette in Social Settings 107
Business Etiquette Online 107
Business Etiquette Using Mobile Devices 108
CommuniCaTion Challenges aT Cemex 109
Quick learning guide 110
Test Your Knowledge 112
apply Your Knowledge 112
Practice Your skills 112
expand Your skills 114
EThiCS DETECTiVE how Did “We” Turn into “i”? 87
ThE arT OF PrOFESSiOnaLiSM Being a Team
Player 90
COMMuniCaTinG aCrOSS CuLTurES Kiasu 106
Contents
35. 12 Contents
3 Communication Challenges in a
Diverse, Global Marketplace 117
CommuniCaTion Close-uP aT Siemens aG 117
understanding the opportunities and Challenges
of Communication in a Diverse World 118
Opportunities in a Global Marketplace 118
Advantages of a Diverse Workforce 119
The Challenges of Intercultural Communication 119
Developing Cultural Competency 120
Understanding the Concept of Culture 120
Overcoming Ethnocentrism and Stereotyping 121
recognizing variations in a Diverse World 122
Contextual Differences 122
Legal and Ethical Differences 122
Social Differences 123
Nonverbal Differences 124
Age Differences 124
36. Gender Differences 125
Religious Differences 126
Ability Differences 126
adapting to other Business Cultures 127
Guidelines for Adapting to Any Business Culture 127
Guidelines for Adapting to U.S. Business Culture 127
improving intercultural Communication
skills 128
Studying Other Cultures 129
Studying Other Languages 129
Respecting Preferences for Communication Style 129
Writing Clearly 131
Speaking and Listening Carefully 132
Using Interpreters, Translators, and Translation Software 135
Helping Others Adapt to Your Culture 137
CommuniCaTion Challenges aT Siemens aG 137
Quick learning guide 138
Test Your Knowledge 139
37. apply Your Knowledge 139
Practice Your skills 139
expand Your skills 140
COMMuniCaTinG aCrOSS CuLTurES us versus Them:
generational Conflict in the Workplace 125
ThE FuTurE OF COMMuniCaTiOn real-Time
Translation 130
PART 2
applying the Three-step Writing
Process 143
4 Planning Business Messages 145
CommuniCaTion Close-uP aT Wolff Olins 145
understanding the Three-step Writing
Process 146
Optimizing Your Writing Time 147
Planning Effectively 147
analyzing the situation 147
Defining Your Purpose 148
Developing an Audience Profile 148
gathering information 150
38. Uncovering Audience Needs 151
Finding Your Focus 151
Providing Required Information 151
selecting the Best Combination of media and
Channels 153
The Most Common Media and Channel Options 153
Factors to Consider When Choosing Media and
Channels 157
organizing Your information 160
Defining Your Main Idea 161
Limiting Your Scope 161
Choosing Between Direct and Indirect Approaches 162
Outlining Your Content 163
Building Reader Interest with Storytelling Techniques 165
CommuniCaTion Challenges aT Wolff Olins 168
Quick learning guide 169
Test Your Knowledge 170
apply Your Knowledge 170