The document discusses Lean Six Sigma, a methodology for process improvement that focuses on eliminating waste and reducing defects by using a defined sequence of steps (DMAIC) to address customer requirements (CTQs). It outlines various Lean Six Sigma tools like dashboards, process maps, stakeholder analysis, and tollgates that can be used to drive process improvement efforts, communicate objectives and results, and ensure projects are delivered successfully. It also identifies common reasons why improvement efforts fail, such as lack of communication, declaring victory too early, and not addressing personal resistance to change.

1. Industry Standard Approach DMAIC VOC CTQ Process Lean Six Sigma Credibility and Communication with Customers Robust problem solving Links problems and opportunities from viewpoint of customer to the processes that deliver, then starts improvement process What is Lean Six Sigma? Eliminates waste and cost in process and significantly reduces customer defects Control Define Measure Analyze Improve People Execution Strategy Process VOC VOO

3. Why do Teams and Efforts Fail? … and 6 Tools to Drive Success 15% 85% Organizational Change Succeed Fail Personal Change Succeed Fail 10% 90% Why? #1 Sense of Urgency Dashboard Process Map Stake Holder Analysis FMEA Tollgate Action Events #2 Not enough Communication #3 Declaring Victory too early #4 Personal resistance 6 LSS Tools              