The document discusses Lean Six Sigma, a methodology for process improvement that focuses on eliminating waste and reducing defects by controlling processes. It outlines key Lean Six Sigma concepts like DMAIC (Define, Measure, Analyze, Improve, Control), VOC (Voice of the Customer), and CTQ (Critical to Quality). It then discusses six tools that can help drive success when applying Lean Six Sigma: dashboards, process maps, stakeholder analysis, FMEA (Failure Mode and Effects Analysis), tollgates, and action events. Finally, it provides some references for further learning about Lean Six Sigma.