1. KATHYREN M. TAN
Email Address : kathyrentan77@yahoo.com
Mobile #: 0922-2437-412
Objective:
To land in a job commensurate to my qualification and skills.
Work Experiences:
IQOR Davao
Philippines, Davao City
1800 flowers.com
and Catalog
Order Entry Specialist & Customer Service Representative
September 2015- March 2016
Job Responsibilities:
Order Entry; Inbound and Outbound calls
Attend Customer’s Concern
Billing Discrepancy Processing
VXI Davao
CSR
AT&T U-verse Blue
Billing and Sales
April 2015- August 2015
Job Responsibilities:
• Attend Customer’s concern about billing Statement.
• Thorough investigation to customer’s billing concern.
• Educate customer regarding Valid Transaction to their current service.
• Promote new sales update for AT&T U-Verse and Telco.

2. • Process payment and remind customer on their monthly recurring charge and
convince to process the payment.
• Process billing adjustment.
• Convince customer to upgrade their current service that they have.
• Attend customer’s concern about current billing why it went up high and some
new charges.
• Promote Direct TV/Cable Service, Wireless Phone and DSL and provide benefits.
• Process basic trouble shooting through cap tool.
• Transfers calls over to; Collections Department, Retentions Department, Mobility
Department.
T. Choithrams, Ltd
Project Relation Officer (P.R.O)
May 19, 2011 – July 26, 2012
T. Choithrams & Sons,LTD.
Dubai, UAE
Job Responsibilities:
• Take calls for home delivery supplies and making appropriate transfers
• Taking supplies from shelves for home delivery supplies
• Attend customer’s concern
• Listen to customers complaint
• Approving refunds, cancellation and returns of items
• Ensure customers 100% satisfaction with their purchase
• Monitor customer’s feedback
• Monitor Cashiers correct punching
Sutherland Global Services
MySpace Image Reviewer
March 19, 2008 up to Feb.10, 2011
Job Responsibilities:
• Thorough Image Reviewing
• Delete Images that violates the Terms and Conditions of MySpace.com
Advanced Contact Solutions, Incorporated
Spirit Airlines- American Travel Account
Customer Service Representative
August 12, 2006 to January 2, 2008

3. Job Responsibilities:
• Provide Travel Information.
• Modify Customer’s Travel booking.
• Educate Customer on our booking and Travel Policy.
• Compute cost of travel and accommodations, using calculator, computer, and
Hotel rate books, or quote package tour’s cost.
• Monitors incoming and outgoing emails.
• Take Inbound calls for Customer Travel Assistance.
• Assists Customer in online travel transactions
Personal Data:
Status Separated
Religion Roman Catholic
Citizenship Filipino
Weight 105 lbs.
Date of Birth April 05, 1977
Health Excellent
Place of Birth Philippines
Age 38
Sex Female
Father Mr. Reynaldo A. Manching - Deceased
Mother Mrs. Consuelo L. Manching - Retired Executive Secretary
Sisters Babie Manching-Griggs - Senior Nurse,UK London.
Ruby Anne Manching - Executive Personal Assistant-
Couture Events - Tecom Authority
Children: Keith John Renzal M. Tan,Kent Joshua Rainier M. Tan and Kailey
Janica Raven M. Tan
EDUCATIONAL ATTAINMENT
College
Mindanao Medical Foundation College
Bachelor of Science in Nursing
June 1997 - March 2002

4. Vocational Course:
INTENSIVE CAREGIVER(6mos.)
Philippine College of Technology
Bajada,Davao City
High School
University of the Immaculate Conception
June 1991 to March 1994-1995
Elementary
June 1984 to March 1990-1991
Davao Christian High School
Skills and Interests:
• Internet savvy
• Online business: Instagram
• Computer Literate- Microsoft Word/Outlook
• Eager to learn new things
• Composing songs and poems
• Fixing broken stuff
• Singing
References
Erademo Pialoto
09982370779