1. LAURA VAN ALSTINE
EXPERIENCE
526 12th Street
Wood River, Illinois 62095
(618) 210-2388
laura_vanalstine@yahoo.com
http://www.linkedin.com/in/lauravanalstine
Office/Sales Coordinator, Daech and Bauer Roofing, Glen Carbon, IL
2012 to present
Answer phones, schedule appointments in ACT scheduling software. Open, date stamp and disburse mail.
Process sales contracts and push through to production. Scan documents and attach to appropriate
program. Compile monthly and YTD lead and sales reports. Create content and maintain social media sites
using HootSuite.
Cashier, Home Depot, Glen Carbon, IL
2012 to present
Provide excellent customer service. Process cash, check and credit card transactions. Open lines of credit.
Perform various tasks as assigned.
Tax Preparer, Liberty Tax Service, Collinsville, IL
2012 to present
Prepare income tax returns for individuals and small businesses. Review financial records and consult tax
law books to determine procedure for an atypical return. Answer phones and set appointments. Make
outbound calls to clients. Reconcile the cash box.
Dual Rate Supervisor, Ameristar Casino, St. Charles, MO
2002 to 2010
Supervised cage personnel, assisted in guest issues, provided support to other departments in the casino.
When not used in a supervisory capacity performed main bank duties. Main bank duties included preparing
bank deposit. Verified drops from the count team. Prepared fills and credits. Balanced cage at the end of
the shift.
Human Resources Representative, Ameristar Casino, St. Charles, MO
2002 to 2002
Temporary position during mass hire for an expanding casino facility. Greeted applicants, reviewed
applications, interviewed applicants and performed data entry tasks.
Cage Shift Supervisor, Alton Belle Casino, Alton, IL
2000 to 2002
Supervised all cage, soft count and vault cashiers. Trained, oversaw, evaluated and scheduled employees.
Coached and mentored employees. Read, interpreted and applied internal controls of casino as regulated
by the Illinois Gaming Board. Completed daily cash summary. Assisted in customer problem solving.
Prepared and reviewed Currency Transaction Reports.
Customer Service Associate, Lowe’s Home Improvement Warehouse, Alton, IL
1998 to 2000
Provided customer service and gave advice on products in the paint department. Performed basic cashier
duties. Unloaded freight trucks and stocked shelves. Built displays and end-caps. Conducted various “How
To” clinics. Started as a head cashier, directing cashier and customer service associates.
EDUCATION
Bachelor of Science in Organizational Leadership, 2001, Greenville College.
Graduated Cum Laude, 3.76 GPA.