Wickey Resume 2014
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Natalie Wickey has over 8 years of experience developing and facilitating classroom training as well as 2 years experience developing e-learning courses and administering a learning management system. As Assistant Vice President of Training at The Bank of Kentucky, she organized training for 12 new employees per month, managed the transition to e-learning, developed 27 e-learning courses, and facilitated multiple banking programs. She holds a Bachelor's degree in Business Administration from Northern Kentucky University.
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- 1. NATALIE WICKEY 3220 Lake St. Erlanger, KY 41018 | 859-653-9409 | NWickey13@gmail.com Professional Summary I am a highly organized Corporate Trainer. I have 8 years experience in developing and facilitating classroom training as well as 2 years experience developing E-Learning courses and Learning Management System administration. The prompt feedback on training assessments, participant behavior and the overall effectiveness of each training session is a priority. skills • E-Learning Development using Adobe Captivate • Development of training material • Training facilitation; technical and soft skills • Project management • LMS administration • Customer relations • Leadership • Management work history Assistant Vice President, Training Specialist, 1999 to Current The Bank of Kentucky – Florence, KY • Used role playing, simulations, group discussions, team exercises, videos and lectures to instruct participants. • Assessed training needs through surveys, interviews with employees, focus groups, and consultation with managers. • Organized training for twelve new employees per month. • Managed transition from classroom training to E-Learning • New system roll outs • Developed 27 E-Learning courses • LMS Administrator through Cornerstone • Developed and facilitated internal Consumer Loan training program • Developed and facilitated internal New Account training program • Developed and facilitated internal Teller and Head Teller training programs • Developed Retail Employee Career Development Programs • Intranet administration • Retail Banking support • Procedure development and revisions • 13 years management experience • 5 years as Assistant Branch Manager focusing on customer relations, sales, branch operations, and staff management • 2 years as Teller/Head Teller focusing on customer relations, efficiency and accuracy in processing transactions, and sales education Leadership Northern Kentucky – Northern Kentucky Chamber of Commerce, 2013 Northern Kentucky University – Highland Heights, KY Bachelor of Science: Business Administration, Manga Cum Laude, 2009 Tri-State Center for Financial Training – Cincinnati, OH, 2005 Consumer Lending Diploma, Mortgage Lending Diploma, and Commercial Lending Diploma