The document discusses the importance of digitalization for business success, emphasizing that a positive customer experience is critical. It highlights the need to close the perception gap between internal processes and customer expectations while adapting to new business models driven by digital innovation. The author, Rainer Tolksdorf, encourages connecting for further insights.

1. ©RainerTolksdorf
Agile Enterprise Digitalisation with
great Customer- / User Experience
and positive Attitude are key to
Business- and Sales Success
Why Digitalisation is necessary

2. ©RainerTolksdorf
Perception Gap
Nice internal
processes and
know-how are just prerequisite but no USP.
Customers admire ability
to handle the unexpected.

3. ©RainerTolksdorf
Digitalisation and being connected
closes the Perception Gap

4. ©RainerTolksdorf
Insights
to reduce
cost
Insights
for new
business
Disrupt
New Business Model
Present Business Model
Digitalisation drives
Business and Change

5. ©RainerTolksdorf
Thank You
Rainer Tolksdorf Connect with me:
Weiherstrasse 60 rainer.tolksdorf@gmail.com
CH-8280 Kreuzlingen https://ch.linkedin.com/in/rainertolksdorf
https://www.xing.com/profile/Rainer_Tolksdorf
https://twitter.com/r_tolksdorf
+41 78 405 5095