SlideShare a Scribd company logo
Why and how to put your
audience at the heart of your
WordPress site’s content
Hi, I’m Lana. My 2016 is about community :)
The basics: defining terms
What do I mean by audience?
What is content?
What is audience-led content?
Why should your content be audience-
led?
Audience-led content builds relationships
Content buying cycle:
● Attraction
● Consideration
● Preference
● Conversion
Search engines like audience-led content
Google and semantic search:
● Hummingbird update
● RankBrain
● Google’s Search Quality Guidelines
How can you make your content
audience-led?
Understand people’s purpose so you can fulfil it
Trigger
event
Need
Search
intent
Conversations: context and sentiment of the need
Tools to get emotional insight:
● Hashtagify & Twitter
● Quora
● Forum discussion
● Buzzsumo
Get a holistic view of search intentions
Tools to understand search intentions:
● Google trends
● Search intent
● Answer the public
Frame messages to resonate with people’s mind-
set
Four key mind-sets:
● Hedonists
● Pragmatists
● Process driven
● Approach driven
Meet intentions: right answers, right format
The sweet spot for persuasive content
Right time and
place
Emotional
motivations
Persuasive
content
Informational
needs
How do you know if your audience-led
content is working?
Measure success against SMART objectives
Audience-led content approach in
summary
Audience-led content process:
● Research - trigger event, need, search
intent
● Create - framing, format, timing
● Promote - digital marketplaces
● Measure & refine - SMART objectives
Purposeful content builds and rewards
communities
Thank you!
@LanaTBurgess
lana@unramble.com
freshegg.co.uk
brightondigitalwomen.co.uk
unramble.com

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Why and how to put your audience at the heart of your WordPress site’s content

Editor's Notes

  1. I’m Lana and when I’m not in the hot yoga studio or dancing around the Green Door store, I wear three digital marketing hats Inbound marketing manager for Fresh Egg running content led campaigns Co-Founder of Brighton Digital Women Content Strategist and Director at Unramble, working closely wth the WordPress community Through these three roles my 2016 has been about building community - and I feel there is a real parallel to my approach to content Building a community through content is just like building real life relationships Help the people around you by asking how can I meet their needs? This is a theme I’m as I talk to you about audience-led content
  2. So, first to define some terms
  3. What do I mean by audience? People that your website is designed to communicate with, engage, persuade and convert People you are looking to build a relationship with Primary, secondary groups - although more complex have more Your primary audience is the community of people that your product is for Blog - people posts resonate with Commercial - people your product and service is for Secondary - influencer audience Identify - not by demographics - but by NEEDS Understanding needs - understand how to communicate on a personal level
  4. What is content? Lots of attention - untold blogs/speakers - content is king Digital sense - words, images, videos, visuals that communicate to your audience Aim to have specific content catering to each part of the buying cycle of audience
  5. So, what is audience-led content? Deep understand of audience at core Meets informational needs Framed to resonate emotionally Relevant time and place These qualities = persuasive Beauty is - these qualities, help lead your audience Make them do what you want them to do Audience-led content = audience-leading content
  6. Take-away - audience-led content something to aim for, influence directly or with content partner - so, why?
  7. Tool to build relationships Connecting with people at each stage of the buying cycle Framed to connect with their mind-set Persuade to take next step
  8. Content buying cycle - Attraction, consideration, preference and conversion Responds to questions from real life - attract people Product, USPs, benefits considering solutions Brand identity, ethos, differentiation, trust - preference CTAs - convert Different formats - but all AUDIENCE-LED to be EFFECTIVE Means of developing a persuasive relationship Hold their hand through the cycle
  9. As well as relationship-building there are technical reasons audience-led content performs well: Search engines like audience-led content More complex algorithms Developments in semantic search = understand audience intention behind search
  10. 2014 - Hummingbird - serve more precise results, at speed Understand whole query, holistically whole meaning of a sentence Not specific words in that query Google understands - semantics of search and semantics of content addressing that search Goal - serve pages that are contextually relevant more prominently In 2015 - RankBrain - machine learning - understand ambiguous terms Google’s Search Quality guidelines - define how Google assesses the quality of a webpage Number of factors, but pertinent to the need to create audience-led content Principles that assess the extent to which the user’s needs are met on the page in order to help the user achieve their purpose Forced SEOs and content creators to understand needs of audience And create content that met these needs holistically vs. keyword stuffing Focus on really satisfying your audience well and you will satisfy search engines naturally
  11. Hopefully you are now convinced of why you would want to put your audience at the heart of your content So, how can you ensure your content is audience-led?
  12. “trigger event - need - search intention” Understand purpose your audience = create content that satisfies this purpose Mattress example - Trigger - new relationship Disturbed sleep, mattress moving around too much Search for disturbed sleep, movement of partner Content - sturdy mattresses to prevent partner disturbance Hung on a narrative around new relationships Meet their needs and engage with need for product Mind-mapping method
  13. Understand informational need - now understand emotional need How are they discussing their needs online? So, how do you seek out those conversations?
  14. Tools to get emotional insight and read discussions: Hashtagify & Twitter Quora Forum discussions Buzzsumo How is it framed? Tone? If highly shared - it resonates Absorb this - get sense of mind-set
  15. Understand need, understand emotion - now understand search intentions: Start with examples - from your brain Then use tools - understand related searches - holistic overview
  16. You can also use Google Trends to see trends Search Intent or Answer the Public to drill down into related queries Thorough understanding of all of the questions that relate to the topic This helps me unpick the questions that my content will need to address
  17. Once you understand the need and the mind-set you can make content that resonates with it - by using psychographic framing
  18. At Fresh Egg, we use four main mind-sets that people fall into: Driven by instant gratification or hedonism Driven by outcomes driven or pragmatism Driven by a need to trust a certain process to achieve their aims or process satisfaction Driven by the idea using the best approach to tick something off the list - approach driven How to frame to convince each mind-set? Hedonists - emphasise the pleasure of adherence or vice-versa the pain of non-adherence: “buy today and you’ll get 10% off” or “if you don’t by now, you’ll miss out on 10% off” Pragmatists - emphasise positive outcome “If you buy now, great things will happen” Those satisfied by process - maximising gain or minimising risk - “if you follow these steps, you’ll ensure that you get the maximum discount” or “if you follow these steps, you can ensure that you’ll avoid missing out” Approach driven people - emphasises doing the right thing and taking the right approach, so mentally they can tick this off their list - “do this now to make sure everything stays on track” or “do this now, and you’ll ensure nothing can go wrong”.
  19. Effective content - not just what you need to communicate - you also need to decide which format is most effective to communicate it in Different content formats are more suited to different types of need and different stages of the buying cycle Long - form - overview - attraction Consideration - comparison table Preference - video that shows ethos/differentiation
  20. So, all of this research is to give you the foundations to create persuasive content: Content based on: Informational needs - search intention Framed to resonate with emotional needs - from discussions But: Real sweet spot = this plus discoverable at the critical time and the place that your audience is looking Aligns with trigger events = right time - and appropriate type to buying cycle stage Right place = promotional plan - breadcrumbs that lead from relevant digital marketplaces Huge topic - happy to discuss another time
  21. So, how do you measure the success of your audience-led content? Define what success looks like It set specific, measureable, attainable and time bound objectives Align with purpose of page and business objective Define which METRICS Define which TOOLS BENCHMARK Measuring success against SMART objectives allows you to continually improve on the performance of your content, doing more of what is working and less of what isn’t
  22. At Fresh Egg, we use four main mind-sets that people fall into: Driven by instant gratification or hedonism Driven by outcomes driven or pragmatism Driven by a need to trust a certain process to achieve their aims or process satisfaction Driven by the idea using the best approach to tick something off the list - approach driven How to frame to convince each mind-set? Hedonists - emphasise the pleasure of adherence or vice-versa the pain of non-adherence: “buy today and you’ll get 10% off” or “if you don’t by now, you’ll miss out on 10% off” Pragmatists - emphasise positive outcome “If you buy now, great things will happen” Those satisfied by process - maximising gain or minimising risk - “if you follow these steps, you’ll ensure that you get the maximum discount” or “if you follow these steps, you can ensure that you’ll avoid missing out” Approach driven people - emphasises doing the right thing and taking the right approach, so mentally they can tick this off their list - “do this now to make sure everything stays on track” or “do this now, and you’ll ensure nothing can go wrong”.
  23. Before I finish, I wanted to take a moment to emphasise why I’ve fallen in love with audience-led content and why I think everyone involved in a site’s content can benefit from the approaches I have shared with you Builds a relationship Grow from disparate groups into community Reach, engage, convert Strangers into loyal advocates Sense of purpose - satisfaction in empowering audience achieve objectives Unites team - sense of achievement In this way, purposeful audience-led content builds communities both sides of the screen