Omni-channel Retail - Bridging the Digital and Brick & Mortar DivideAdrian Teo
Ok, so you have a website, facebook page, even mobile apps, but how is that helping you to engage your consumers when you need it most… when they are at your outlets!
I mean how do you drive footfall and sales from digital to your brick & mortar channels? How do you identify your consumers, personalized that engagement and get them to buy before they step out?
And we don’t mean spamming everyone with the same promotion at that outlet, but personalized according to their profiles, transaction history and location. Better yet, it’s all automated, you really don’t want to be pouring through and interpreting heaps of customer data.
In this presentation, I share the challenges faced by retailers, shop owners, F&B and mall operators in bridging the digital and brick & mortar divide. While each solution is unique to your retail business, vertical or consumer behaviours, it is about breaking down the silos that exist in your consumer touch points, enterprise solutions, best practices and how TAO OF SHOP can help you to bring it all together.
This webinar will explain and explore the different ways that location based advertising can be measured to show both the digital and real-world impact of location-based mobile advertising. Areas discussed will include definitions of the different types of mobile measurement and metrics available today including the type of measurement that should be used by advertising goal.
Moderator:
Leo Scullin, Global Industry Initiatives, Mobile Marketing Association
Speakers:
Heather Sears, Vice President, Marketing, YP
Brett Kohn, Head of Marketing, Thinknear
Location-based advertising has evolved dramatically from its humble beginnings of simple geo-fence tests. Today, retail, QSR and auto brands are leading the way and running sophisticated campaigns that are delivering meaningful metrics.
Join a stellar group of marketers and mobile experts from Verve Mobile, xAd and YP, to hear the 3 most important insights from each industry category on how applying location intelligence to mobile campaigns will drive measurable ROI. These insights are based on thousands of campaigns in 2013 and 2014 - don't miss this data-rich discussion!
Moderator:
Leo Scullin, Global Industry Initiatives, Mobile Marketing Association
Presenters:
Monica Ho
Senior Vice President, Marketing
xAd
Heather Sears
Executive Director, Marketing
YP
James Smith
Chief Revenue Officer
Verve Mobile
StarStar Numbers and the Future of Mobile Engagement
Nickelodeon, (**NICK) the NFL (**NFL), and Kellogg’s (**START) are just a few of the hundreds of brands using StarStar numbers to effectively connect with consumers on their mobile phones.
Join Mblox, the exclusive provider of StarStar numbers in the US as we look at how StarStar numbers are transforming mobile engagement. StarStar branded phone numbers deliver powerful, personalized mobile content experiences like helping brands increase app downloads and usage, providing simpler, more intuitive mobile marketing opt-ins, and utilizing consumers’ on-the-fly location data to segment mobile offers.
Learn first-hand from messaging experts, Maria LaBrutto and Austin DeSavino :
How StarStar numbers work
How brands use and benefit from StarStar numbers
How to integrate a StarStar number into your existing media
We will conclude the discussion with a live Q&A session.
Moderator:
Leo Scullin, Global Industry Initiatives, Mobile Marketing Association
Speakers:
Austin DeSavino Client Development Associate, Mblox
Maria LaBrutto Senior Account Manager, Account Services, Mblox
Live Webinar Date: September 18, 2014
Omni Channel Best Practices Guide by RaymarkRaymark
Omni-channel retail is getting a lot of buzz these days. For good reason: consumers are shopping in new ways, and they expect to relate with brands on their own terms, whenever, wherever and however they desire. Faced with a world of options at their fingertips, gaining consumer loyalty can be an uphill battle. In this guide, Raymark explores the best practices retailers must consider when implementing omni-channel point of sale, clienteling and other retail systems.
For more information, visit www.raymark.com.
Branding in Omni-Channel Environment: Fashion Industry of BangladeshAhsanul Kabir Palash
Omni channel marketing offers marketers and retailers a holistic approach to reaching consumers with a more integrated message, through any channel and at any point in their path to purchase.
Interaction with brands has become nonlinear and shaped by many interactions across several touch points. The interconnectivity between these touch points is called omni-channel.
Omni-Channel Retailing: The Future Trend in Fashion and Luxury Industry - Par...Fashionbi
This publication offers you insights into:
-The most important findings from various surveys that were recently conducted on the changing behauviors of consumer
-Best Omni-Channel marketing practices of more than 60 famous brands and retailers.
-More than 25 successful future retail trends and opportunities in Fashion
Omni-channel Retail - Bridging the Digital and Brick & Mortar DivideAdrian Teo
Ok, so you have a website, facebook page, even mobile apps, but how is that helping you to engage your consumers when you need it most… when they are at your outlets!
I mean how do you drive footfall and sales from digital to your brick & mortar channels? How do you identify your consumers, personalized that engagement and get them to buy before they step out?
And we don’t mean spamming everyone with the same promotion at that outlet, but personalized according to their profiles, transaction history and location. Better yet, it’s all automated, you really don’t want to be pouring through and interpreting heaps of customer data.
In this presentation, I share the challenges faced by retailers, shop owners, F&B and mall operators in bridging the digital and brick & mortar divide. While each solution is unique to your retail business, vertical or consumer behaviours, it is about breaking down the silos that exist in your consumer touch points, enterprise solutions, best practices and how TAO OF SHOP can help you to bring it all together.
This webinar will explain and explore the different ways that location based advertising can be measured to show both the digital and real-world impact of location-based mobile advertising. Areas discussed will include definitions of the different types of mobile measurement and metrics available today including the type of measurement that should be used by advertising goal.
Moderator:
Leo Scullin, Global Industry Initiatives, Mobile Marketing Association
Speakers:
Heather Sears, Vice President, Marketing, YP
Brett Kohn, Head of Marketing, Thinknear
Location-based advertising has evolved dramatically from its humble beginnings of simple geo-fence tests. Today, retail, QSR and auto brands are leading the way and running sophisticated campaigns that are delivering meaningful metrics.
Join a stellar group of marketers and mobile experts from Verve Mobile, xAd and YP, to hear the 3 most important insights from each industry category on how applying location intelligence to mobile campaigns will drive measurable ROI. These insights are based on thousands of campaigns in 2013 and 2014 - don't miss this data-rich discussion!
Moderator:
Leo Scullin, Global Industry Initiatives, Mobile Marketing Association
Presenters:
Monica Ho
Senior Vice President, Marketing
xAd
Heather Sears
Executive Director, Marketing
YP
James Smith
Chief Revenue Officer
Verve Mobile
StarStar Numbers and the Future of Mobile Engagement
Nickelodeon, (**NICK) the NFL (**NFL), and Kellogg’s (**START) are just a few of the hundreds of brands using StarStar numbers to effectively connect with consumers on their mobile phones.
Join Mblox, the exclusive provider of StarStar numbers in the US as we look at how StarStar numbers are transforming mobile engagement. StarStar branded phone numbers deliver powerful, personalized mobile content experiences like helping brands increase app downloads and usage, providing simpler, more intuitive mobile marketing opt-ins, and utilizing consumers’ on-the-fly location data to segment mobile offers.
Learn first-hand from messaging experts, Maria LaBrutto and Austin DeSavino :
How StarStar numbers work
How brands use and benefit from StarStar numbers
How to integrate a StarStar number into your existing media
We will conclude the discussion with a live Q&A session.
Moderator:
Leo Scullin, Global Industry Initiatives, Mobile Marketing Association
Speakers:
Austin DeSavino Client Development Associate, Mblox
Maria LaBrutto Senior Account Manager, Account Services, Mblox
Live Webinar Date: September 18, 2014
Omni Channel Best Practices Guide by RaymarkRaymark
Omni-channel retail is getting a lot of buzz these days. For good reason: consumers are shopping in new ways, and they expect to relate with brands on their own terms, whenever, wherever and however they desire. Faced with a world of options at their fingertips, gaining consumer loyalty can be an uphill battle. In this guide, Raymark explores the best practices retailers must consider when implementing omni-channel point of sale, clienteling and other retail systems.
For more information, visit www.raymark.com.
Branding in Omni-Channel Environment: Fashion Industry of BangladeshAhsanul Kabir Palash
Omni channel marketing offers marketers and retailers a holistic approach to reaching consumers with a more integrated message, through any channel and at any point in their path to purchase.
Interaction with brands has become nonlinear and shaped by many interactions across several touch points. The interconnectivity between these touch points is called omni-channel.
Omni-Channel Retailing: The Future Trend in Fashion and Luxury Industry - Par...Fashionbi
This publication offers you insights into:
-The most important findings from various surveys that were recently conducted on the changing behauviors of consumer
-Best Omni-Channel marketing practices of more than 60 famous brands and retailers.
-More than 25 successful future retail trends and opportunities in Fashion
This presentation was given by Mark Strella and Mike Massey of Locally at the June 2017 Grassroots Outdoor Alliance in Albuquerque, New Mexico. Mark and Mike covered the changing landscape of omni-channel shopping, and how brands can leverage their retailer network to effective serve this ever evolving breed of shopper.
How Smartphones Are Shaping Future Of Mobile Marketingspocto
Marketers and Advertisers across the globe have realized that the future of digital marketing lies in mobile. The digital marketers are finding tremendous success in reaching the target consumers on the small screen. Its time to build your brands around the customers by integrating the power of mobile advertising in your digital marketing strategy.
Digital tools are moving offline thanks to mobile devices, creating a generation of connected consumers in a hyperlinked world. People are using their phones to keep shopping lists, get information, solicit opinions and much more—all while cruising the aisles of brick and mortar stores. In this new reality, bits and bricks are no longer separate and "online" is everywhere.
As today’s consumer-driven technology continues to evolve, the at-retail environment is in the best position to utilize these new tools. Through mobile, retailers can engage shoppers on the spot, enhance their experiences and ultimately influence their decisions right at the point of purchase. Yet, many companies are overwhelmed with the rate of technology change and challenged to find ways to adopt technology into the right state.
At the POPAI Breakthrough Thinking Conference "Marketing at Retail Technology and Shopper Behavior: Reaching Retail Consumers with New Strategies" last Thursday (http://popai.com/tech), Allison Mooney and Caleb Kramer of MobileBehavior, a Tribal DDB Company, shared the latest insights on how consumers are using mobile devices while shopping and how marketers can embrace these behaviors to enhance the in-store experience. See their presentation here.
How to Design for an Omni-Channel Shopping ExperienceUserZoom
According to the IDC Retail Insights report, Omni-Channel shoppers will spend 15% to 30% more than Multi-Channel shoppers and they are more likely to be your brand’s influencers and Net Promoter advocates. It is now evident, that brands who make the customer experience omniscient, i.e. continues and universal, will lead the marketplace.
So how do you design for an Omni-Channel shopping experience? View a webinar on-demand with Sean Van Tyne, author of The Customer Experience Revolution, to learn how to craft a uniform experience across channels and touch points.
Twitter Hashtag: #uzwebinar
In this 60-min webinar on-demand you will learn:
-What Omni-Channels are
-Who Omni-Channel Shoppers are
-What a journey map and a service blueprint is
-How to create an Omni-Channel
As one of the industry’s leading mobile offer platforms, Blue Unicorn is seeing this growth firsthand. In 2016 Blue Unicorn’s platform doubled in size. Furthermore, Blue Unicorn’s average redemption rates continue to be 10x greater than traditional paper coupons. In this report, our goal is to provide some exciting growth numbers in the mobile coupon industry. While we’re at it,
we’ll also share some of our favourite campaigns of 2016 and reveal some insights we’ve gleaned from launching more than 320 campaigns in 2016.
A brief overview of the growing mCommerce market, its characteristics and impacting trends. Our analysis looks into different segments of the industry: App-based services, On-Demand Services, Marketplace, Mobile Retail, Retail Enablement and Mobile Payments, and provides overall predictions for the future of the industry.
Digital retailing is capturing headlines and inspiring spirited debate as retailers plan how best to invest for future success. But beyond the headlines, physical stores remain the foundation of retailing, evidenced by the fact that 90 percent of all retail sales are transacted in stores and 95 percent of all retail sales are captured by retailers with a brick-and-mortar presence.
E-contest 2020 is a citywide competition hosted by YEC Club, attracted more than 300 participating teams. This season provides the theme of trade marketing.
After 3 rounds, our team of 3 members has to propose a trade marketing plan for developing Oreo's sale channels to gain more market share.
Looking forward to receiving your feedback.
The Next Big Things in social media for 2015Cult LDN
What are the NBTs for 2015? Here we give our predictions for the coming year in our latest trends presentation.
Cult LDN is an award-winning digital communications agency. We deliver brave and strategic campaigns for our clients which deliver measurable results.
We specialise in; strategy & execution, online talent management, online advertising and trend reporting & training.
www.cultldn.com
Creating a truly personalized Omni-channel customer experienceVincent Teo
Asia Pacific is now the largest eCommerce region in the world. Retail eCommerce is growing year on year with more and more people opting for the convenience of online shopping.
In addition, Omni-channel is now a key strategy amongst top retailers in Asia with customers shopping online and offline across multiple touch points, channels, devices and journeys. There is a need for brands to create a truly personal Omni-channel customer experience to differentiate themselves and stay ahead while reaping the financial benefits of a holistic brand and retail experience.
Mobile technology keeps you connected to your customers at all time, and with mobile rising in popularity and pragmatic functionality for consumers worldwide, it is critical for customer engagement, both in-store and away.
See how mobile use is changing the nature of retail in Asia and how you can successfully engage your own customers with your mobile strategy.
Engaging customers on a variety channels has become critical for not only retention marketing – staying top of mind or for repeat purchase -- but equally important for brand marketing. How you engage customers says more about a brand than a logo. Customer engagement is an expression of brand: What your brand means to customers and why it is sustainable.
Mobile apps for consumer engagement present you with a scalable proposition that not only helps you to engage your customer more effectively, but also brings on the table multiple ways that you could interact with customer not just for making that purchase decision - but also for brand marketing.
This presentation was given by Mark Strella and Mike Massey of Locally at the June 2017 Grassroots Outdoor Alliance in Albuquerque, New Mexico. Mark and Mike covered the changing landscape of omni-channel shopping, and how brands can leverage their retailer network to effective serve this ever evolving breed of shopper.
How Smartphones Are Shaping Future Of Mobile Marketingspocto
Marketers and Advertisers across the globe have realized that the future of digital marketing lies in mobile. The digital marketers are finding tremendous success in reaching the target consumers on the small screen. Its time to build your brands around the customers by integrating the power of mobile advertising in your digital marketing strategy.
Digital tools are moving offline thanks to mobile devices, creating a generation of connected consumers in a hyperlinked world. People are using their phones to keep shopping lists, get information, solicit opinions and much more—all while cruising the aisles of brick and mortar stores. In this new reality, bits and bricks are no longer separate and "online" is everywhere.
As today’s consumer-driven technology continues to evolve, the at-retail environment is in the best position to utilize these new tools. Through mobile, retailers can engage shoppers on the spot, enhance their experiences and ultimately influence their decisions right at the point of purchase. Yet, many companies are overwhelmed with the rate of technology change and challenged to find ways to adopt technology into the right state.
At the POPAI Breakthrough Thinking Conference "Marketing at Retail Technology and Shopper Behavior: Reaching Retail Consumers with New Strategies" last Thursday (http://popai.com/tech), Allison Mooney and Caleb Kramer of MobileBehavior, a Tribal DDB Company, shared the latest insights on how consumers are using mobile devices while shopping and how marketers can embrace these behaviors to enhance the in-store experience. See their presentation here.
How to Design for an Omni-Channel Shopping ExperienceUserZoom
According to the IDC Retail Insights report, Omni-Channel shoppers will spend 15% to 30% more than Multi-Channel shoppers and they are more likely to be your brand’s influencers and Net Promoter advocates. It is now evident, that brands who make the customer experience omniscient, i.e. continues and universal, will lead the marketplace.
So how do you design for an Omni-Channel shopping experience? View a webinar on-demand with Sean Van Tyne, author of The Customer Experience Revolution, to learn how to craft a uniform experience across channels and touch points.
Twitter Hashtag: #uzwebinar
In this 60-min webinar on-demand you will learn:
-What Omni-Channels are
-Who Omni-Channel Shoppers are
-What a journey map and a service blueprint is
-How to create an Omni-Channel
As one of the industry’s leading mobile offer platforms, Blue Unicorn is seeing this growth firsthand. In 2016 Blue Unicorn’s platform doubled in size. Furthermore, Blue Unicorn’s average redemption rates continue to be 10x greater than traditional paper coupons. In this report, our goal is to provide some exciting growth numbers in the mobile coupon industry. While we’re at it,
we’ll also share some of our favourite campaigns of 2016 and reveal some insights we’ve gleaned from launching more than 320 campaigns in 2016.
A brief overview of the growing mCommerce market, its characteristics and impacting trends. Our analysis looks into different segments of the industry: App-based services, On-Demand Services, Marketplace, Mobile Retail, Retail Enablement and Mobile Payments, and provides overall predictions for the future of the industry.
Digital retailing is capturing headlines and inspiring spirited debate as retailers plan how best to invest for future success. But beyond the headlines, physical stores remain the foundation of retailing, evidenced by the fact that 90 percent of all retail sales are transacted in stores and 95 percent of all retail sales are captured by retailers with a brick-and-mortar presence.
E-contest 2020 is a citywide competition hosted by YEC Club, attracted more than 300 participating teams. This season provides the theme of trade marketing.
After 3 rounds, our team of 3 members has to propose a trade marketing plan for developing Oreo's sale channels to gain more market share.
Looking forward to receiving your feedback.
The Next Big Things in social media for 2015Cult LDN
What are the NBTs for 2015? Here we give our predictions for the coming year in our latest trends presentation.
Cult LDN is an award-winning digital communications agency. We deliver brave and strategic campaigns for our clients which deliver measurable results.
We specialise in; strategy & execution, online talent management, online advertising and trend reporting & training.
www.cultldn.com
Creating a truly personalized Omni-channel customer experienceVincent Teo
Asia Pacific is now the largest eCommerce region in the world. Retail eCommerce is growing year on year with more and more people opting for the convenience of online shopping.
In addition, Omni-channel is now a key strategy amongst top retailers in Asia with customers shopping online and offline across multiple touch points, channels, devices and journeys. There is a need for brands to create a truly personal Omni-channel customer experience to differentiate themselves and stay ahead while reaping the financial benefits of a holistic brand and retail experience.
Mobile technology keeps you connected to your customers at all time, and with mobile rising in popularity and pragmatic functionality for consumers worldwide, it is critical for customer engagement, both in-store and away.
See how mobile use is changing the nature of retail in Asia and how you can successfully engage your own customers with your mobile strategy.
Engaging customers on a variety channels has become critical for not only retention marketing – staying top of mind or for repeat purchase -- but equally important for brand marketing. How you engage customers says more about a brand than a logo. Customer engagement is an expression of brand: What your brand means to customers and why it is sustainable.
Mobile apps for consumer engagement present you with a scalable proposition that not only helps you to engage your customer more effectively, but also brings on the table multiple ways that you could interact with customer not just for making that purchase decision - but also for brand marketing.
16 Best Practices for Mobile Customer Engagement & Data Collection in the Ent...Avoka
Mobile is here to stay and you want to enable your customers to transact with you on mobile devices. You want your mobile staff to utilise devices to deliver improved productivity and real time visibility of insights from the field. But with BYOD and the consumerisation of IT it can be hard to find the right solution for your organisation. Here are 16 Best Practices that we believe will optimise your mobile customer experiences and mobile data collection in your business.
Customer Engagement shifts to Mobile Messagingtyntec
To examine the current customer engagement practices and consumer demands, tyntec sponsored Ovum for a consumer survey and market analysis. Ovum conducted an online survey of 1,000 consumers in the U.S. and Germany, in February 2016.
Customer Engagement in the Palm of Your Hands, Going MobileJosh Martin
This is a presentation I gave at SoCon13 at Kennesaw State University.
Learn how Arby's created a customer engagement strategy using social media on mobile devices. Josh Martin, Social Media Manager at Arby’s, explains the unique advantages and inevitable hurdles in executing a mobile social media strategy aimed at driving customer interaction. Was it all worth it, and how did incorporating other features like location-based services and mobile ads really pay off?
Survey results, analysis, commentary and analysis from over 1000 participants of the 2009 Online Customer Engagement survey. Brought to you by Econsultancy and the cScape Customer Engagement Unit.
A presentation on the latest concepts and trends and how the affect consumer behavior and marketing strategy. References to interesting examples and sources.
Customer Engagement & Retail Collaboration: Applicazioni Mobile a Supporto de...Francesca Ferrari
Da tempo l’industria di marca ha compreso che per difendere le proprie posizioni deve avere un dialogo diretto con il consumatore. Dall’altro lato i retailer negli anni hanno invece consolidato rapporti quotidiani con i propri clienti, assumendosi spesso anche il ruolo di canale distributivo di informazioni.
Le potenzialità derivanti da Data Analysis & Mobile Computing, se opportunamente applicate, possono sostenere quei livelli di interazione e controllo tanto ambiti dal segmento CPG per ridisegnare i valori del triangolo Industria-Distribuzione-Consumatore.
B2B marketers at top performing companies prioritize customer and market insight, analytics, and measurement. According to ITSMA’s 2016 Budget and Trends Study, customer insight topped the marketing priority list for the year at high growth companies while other marketers ranked it only 20th in importance.
Capitalizing on the opportunities for data-driven, personalized, and insight-led marketing, however, typically requires investment in new approaches, tools, and even organizational changes. While some marketing organizations have forged ahead and are reaping the benefits, most are just getting started.
This survey report provides a deep dive into the current state of insight-led marketing at 133 leading B2B technology and business services companies. The report includes data on such questions as:
-Overall progress in using data and insight to drive marketing decision making and activities
-Leadership, strategy, and organization for insight-led marketing
-Top objectives and challenges for insight-led marketing
The report highlights the differences between leaders and others in insight-led marketing, and includes case studies on how three top firms are benefiting from insight-led marketing: Optum, Symantec, and Thomson Reuters.
The report is available for no additional fee to current ITSMA members that responded to this survey and for sale at member and non-member prices to all others.
Study Methodology
Web-based Survey
-Survey invitations were emailed during August 2016 to ITSMA member and select non-member companies
-133 marketers at B2B technology and business services companies completed the survey
17 Qualitative Interviews
-Adobe
-Booz Allen Hamilton
-CDW
-Ciena
-Cisco
-CSC
-Deloitte
-EMC
-Genpact
-Invetech
-Mindtree
-Optum
-PwC
-SAP
-SITA
-Symantec
-Thomson Reuters
http://www.itsma.com/research/insight-led-marketing-survey/
Retail Mobile Marketing: Driving Customer Acquisition, Traffic, Loyalty and E...Archer Inc.
This webinar will present thorough examples of retailers using mobile to add value throughout the customer journey. Michael Ahearn VP Customer Development and Marketing at iLoop Mobile will share mobile marketing best practices and practical steps to integrate mobile into your retail marketing mix.
Marketing is getting tougher day by day. Traditional Ways seem way out of context.
In this day and age of competence and choice-overload, marketers have to be innovative in their approach to acquire users.
We at Smartican have come with a new method to gain more traction. Its called the "Customer Engagement Model". Lets share and discuss possibilities in this kind of marketing model.
And thank you for looking at this presentation. :)
Customer Engagement is now becoming a widely used term within Marketing, but what does it actually mean? This presentation aims to clarify what customer engagement is and reinforce the importance of cross-channel collaboration. It focuses on identifying the challenges faced by organisations striving to achieve this level of engagement and how they can be addressed.
Customer engagement is the process of actively building, nurturing, and managing relationships with customers. Customer engagement can unlock exponential growth for your company. Learn more about how it's done.
Informes PwC - Encuesta Total Retail GlobalPwC España
El informe "Hacia un modelo de Total Retail", elaborado por PwC, analiza las expectativas y hábitos de consumo del comprador online, a partir de 15.000 entrevistas a compradores digitales de todo el mundo, y las implicaciones para las compañías del sector de distribución y consumo en los próximos años.
Informe de PwC sobre las expectativas y hábitos de consumo del comprador onlineMaría Bretón Gallego
El informe Hacia un modelo de ‘Total Retail’, elaborado por PwC, analiza las expectativas y hábitos de consumo del comprador online, a partir de 15.000 entrevistas a compradores digitales de todo el mundo, y las implicaciones para las compañías del sector de distribución y consumo en los próximos años.
Internet y las nuevas tecnologías han multiplicado la influencia del consumidor, pero, ¿qué les están pidiendo a las marcas? Las nuevas expectativas y hábitos del consumidor digital tendrán importantes implicaciones para las compañías del sector en los próximos años
The spread of mobile technology has also opened up new data-gathering and analytics possibilities for retailers, but for many, turning the new waves of mobile-generated information into useful insights is still very much a work in progress. Analytics opportunities – and challenges – enabled via shoppers’ mobile devices are multiplied when consumers enter, or even come near, a retailer’s brick-and-mortar store. Mobile-enabled analytics can be used to gain a greater understanding of general traffic patterns and customer behavior, but can also be tied to individualized measurements of shopper activity.
Tailored for Mobile: Why Apps are the New Black Amanda Laviana
Fashion retailers everywhere are leveraging shopping apps to deliver the most seamless shopping experience for their customers. Explore fashion retail's shift to mobile commerce and how Shopgate's iOS, Android and Apple TV apps are helping fashion retailers lift conversions, increase customer retention and significantly boost revenue.
The connected shopper. Fallacy fad or reality?Simon Etchells
Does the connected shopper really exist? Is ominchannel a trend or the future?
As the line between physical and digital begins to blur, what is the role, relevance and importance of the various channels in “omni channel”? With examples, case studies and insights I explore what the connected shopper paradigm means for now and the future.
بازاریابی چندکاناله یکپارچه ( Omnichannel Marketing) چه تفاوتهایی با بازاریا...Martech Academy
بازاریابی چندکاناله چیست؟
بازاریابی چندکاناله تقریباً همان چیزی است که به نظر میرسد؛ فعالیتهای بازاریابی که در بیش از یک کانال اتفاق میافتد. حتی اگر این عبارت برایتان جدید باشد، احتمالاً در بازاریابی چندکاناله مشارکت کردهاید.
تقریباً هر کسبوکاری، حتی کوچکترین شرکتی که با یک نفر اداره میشود، بازاریابی چندکاناله انجام میدهد.
برای مثال، تصور کنید که یک کسبوکار صنایع دستی کوچکی دارید و محصولات کاغذی سفارشیسازیشده را از خانۀ خود عرضه میکنید. اگر در استی (Esty) فروشگاه دارید (حضور آنلاین)، فروشگاه خود را در رسانههای اجتماعی تبلیغ میکنید (باز هم آنلاین) و در نمایشگاههای هنری شرکت میکنید (حضور آفلاین)، در بازاریابی چندکاناله مشارکت دارید.
بازاریابی omnichannel چیست؟
ایده اصلی omnichannel نه تنها باعث شناسایی همه کانالهای ارتباط با مشتریان میشود، بلکه تمام تعاملات مشتریان با کانالهای مختلف را در کل فرایند خرید (قبل، در حین و بعد از خرید) در نظر میگیرد. تجربه مشتری در تمامی کانالها یکسان و یکپارچه است. دغدغه بازاریابی omnichannel فقط معاملات انجام شده توسط مشتریان نیست؛ بلکه از طریق گردآوری دادههای رفتاری کاربران در کانالهای مختلف و آنالیز همزمان آنها، نیازهای مشتریان، تعاملات آنها با هر یک از کانالها و محصولات و برند را هم بررسی میکنند. به همین دلیل، انتقال پیامها و پیشنهادها به صورت یکسان و یکپارچه در تمامی کانالها، اعم از وبسایت، کمپینهای ایمیلی، شبکههای اجتماعی و فروشگاهها از اهمیت بالایی برخوردار است. بدیهی است که این نوع بازاریابی نیازمند سرمایهگذاری بیشتری است. بخش زیلدی از هزینه برای فراهم کردن زیرساختهای مناسب و هوشمندسازی و مدیریت ارتباط با مشتریان صرف میشود.
3 تفاوت مهم Omnichannel و Multichannel
بازاریابی omnichannel رویکردی است که تجربهای کاملاً مشابه و یکپارچه را برای مشتریان از اولین نقطه تماس کاربر با برند تا انتهای سفر مشتری فراهم میکند. بازاریابی Multichannel رویکردی است که برند را در محوریت استراتژی قرار میدهد و تلاش میکند پیام برند را در همه کانالهایی که کاربر در آنها حضور دارند، توسعه دهد. تفاوت اصلی این دو استراتژی، این است که مرکز توجه بازاریابی omnichannel ، مشتری است، در حالی که تمرکز بازاریابی multi-channel، روی این موضوع است که تمامی کانالها تحت پوشش قرار گیرد. در واقع، کانالها در روش بازاریابی multichannel به صورت مستقل و جدا از هم کار میکنند و هر یک از آنها استراتژی و اهداف خود را دنبال میکند؛ در حالی که کانالها در روش بازاریابی omnichannel با یکدیگر و با کاربران اینتگریت هستند. یعنی، تصویر کفشی که در وبسایت یک برند مشاهده میکنید، همان تصویری است که هفته بعد با یک درصد تخفیف از طریق ایمیل دریافت میکنید یا در تبلیغات اینستاگرام مشاهده میکنید.
The global retail sector now faces unprecedented changes and upheaval, with a broad set of technologies, influenced by social and economic trends, set to determine future.
Today’s retail customers expect flexible interaction channels that allow them to shop wherever they are, whenever they want – supported by personalised offers, a sufficiently high availability and assortment of product, and rich product information that enhances their shopping experience.
Shopper Showrooming: Retailer Strategies in a Smartphone World Self-employed
In his Shopper Marketing Asia 2014 talk, our CEO Arthur Policarpio discuss showrooming and reverse showrooming. He also gives strategies on how retailers can respond by integrating mobile in the shopping journey.
Market in the Moment to Boost Consumer EngagementInMobi
Every brand marketer is convinced that mobile is central to a brand’s marketing strategy. However, till now marketers have had to be satisfied with guesswork when it comes to meeting marketing objectives and being truly relevant to consumers.
Move beyond hoping for tangible outcomes, and sign-up for this Webinar in order to learn -
-What moment marketing is and why it is important for your brands
-How you can succeed at meeting campaign objectives with moment marketing
-How you can take the uncertainty out of mobile marketing campaigns and enjoy guaranteed ROI for your mobile marketing investment.
Great white paper report published by St. Joseph Communications on Omni-channel advertising focused around providing solutions to retailers and brands.
L’esperienza del Cliente al centro delle strategie omnicanale. In questo momento di trasformazione per le aziende, il focus si sposta sulla “Customer Experience”.
La vera sfida si gioca infatti sulla capacità di comprendere i momenti del customer journey rilevanti per il cliente.
Un impegno efficace omnichannel si basa su un'esperienza interattiva e personalizzata della Marca che consente di offrire un’esperienza autentica personale, memorabile e di valore ai clienti su tutti i punti di contatto, i canali e i dispositivi nei momenti “critici decisionali” durante i loro viaggi di acquisto
Il nuovo ruolo del punto vendita fisico. Cambiamenti e aspettative del clien...Andrea Puerari
“Customer experience is the future of how physical retailers will generate revenue. Experiences won’t just sell products. Experiences will be the products”
Il Retail moderno non è un fatto di canali ma di risolvere i problemi della vita quotidiana dei clienti, semplificandola.
I Retailers devono capire i bisogni delle persone su ogni punto di contatto, comprendere ogni interazione e l’esperienza desiderata in un contesto sempre più complesso di “omnicanalità”.
Quale sarà il ruolo dello spazio fisico di vendita? Le caratteristiche? Interattivo, veloce, esperienziale, omnicanale, connesso, personalizzato, accogliente, aperto e seamless.
Come creare esperienze memorabili?
Cosa sono, come funzionano e il loro potenziale
nell’era del “Conversational Commerce”. | La rivoluzione dei BOT riguarda soprattutto il Commercio Omni-channel
Top themes and takeaways from the Shop.org Digital Summit - Retail's Big Show...Andrea Puerari
Technology is changing rapidly and evolving in seemingly
unpredictable ways. What can retailers do to better predict and
proactively prepare for seismic shifts that are already underway?
18.10.2012 7° master24 mobile retail instore appAndrea Puerari
Project Work: Communication Plan. Master at Sole24 Ore Business School: “Marketing & Communication and Digital Strategy. New strategies and best practices for the new web 2.0 consumer”.
The session includes a brief history of the evolution of search before diving into the roles technology, content, and links play in developing a powerful SEO strategy in a world of Generative AI and social search. Discover how to optimize for TikTok searches, Google's Gemini, and Search Generative Experience while developing a powerful arsenal of tools and templates to help maximize the effectiveness of your SEO initiatives.
Key Takeaways:
Understand how search engines work
Be able to find out where your users search
Know what is required for each discipline of SEO
Feel confident creating an SEO Plan
Confidently measure SEO performance
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
A.I. (artificial intelligence) platforms are popping up all the time, and many of them can and should be used to help grow your brand, increase your sales and decrease your marketing costs.In this presentation:We will review some of the best AI platforms that are available for you to use.We will interact with some of the platforms in real-time, so attendees can see how they work.We will also look at some current brands that are using AI to help them create marketing messages, saving them time and money in the process. Lastly, we will discuss the pros and cons of using AI in marketing & branding and have a lively conversation that includes comments from the audience.
Key Takeaways:
Attendees will learn about LLM platforms, like ChatGPT, and how they work, with preset examples and real time interactions with the platform. Attendees will learn about other AI platforms that are creating graphic design elements at the push of a button...pre-set examples and real-time interactions.Attendees will discuss the pros & cons of AI in marketing + branding and share their perspectives with one another. Attendees will learn about the cost savings and the time savings associated with using AI, should they choose to.
SMM Cheap - No. 1 SMM panel in the worldsmmpanel567
Boost your social media marketing with our SMM Panel services offering SMM Cheap services! Get cost-effective services for your business and increase followers, likes, and engagement across all social media platforms. Get affordable services perfect for businesses and influencers looking to increase their social proof. See how cheap SMM strategies can help improve your social media presence and be a pro at the social media game.
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User JourneysSearch Engine Journal
Digital platforms are constantly multiplying, and with that, user engagement is becoming more intricate and fragmented.
So how do you effectively navigate distributing and tailoring your content across these various touchpoints?
Watch this webinar as we dive into the evolving landscape of content strategy tailored for today's fragmented user journeys. Understanding how to deliver your content to your users is more crucial than ever, and we’ll provide actionable tips for navigating these intricate challenges.
You’ll learn:
- How today’s users engage with content across various channels and devices.
- The latest methodologies for identifying and addressing content gaps to keep your content strategy proactive and relevant.
- What digital shelf space is and how your content strategy needs to pivot.
With Wayne Cichanski, we’ll explore innovative strategies to map out and meet the diverse needs of your audience, ensuring every piece of content resonates and connects, regardless of where or how it is consumed.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
The Forgotten Secret Weapon of Digital Marketing: Email
Digital marketing is a rapidly changing, ever evolving industry--Influencers, Threads, X, AI, etc. But one of the most effective digital marketing tools is also one of the oldest: Email. Find out from two Houston-based digital experts how to maximize your results from email.
Key Takeaways:
Email has the best ROI of any digital tactic
It can be used at any stage of the customer journey
It is increasingly important as the cookie-less future gets closer and closer
First Things First: Building and Effective Marketing Strategy
Too many companies (and marketers) jump straight into activation planning without formalizing a marketing strategy. It may seem tedious, but analyzing the mindset of your targeted audiences and identifying the messaging points most likely to resonate with them is time well spent. That process is also a great opportunity for marketers to collaborate with sales leaders and account managers on a galvanized go-to-market approach. I’ll walk you through the methods and tools we use with our clients to ensure campaign success.
Key Takeaways:
-Recognize the critical role of strategy in marketing
-Learn our approach for building an actionable, effective marketing strategy
-Receive templates and guides for developing a marketing strategy
The What, Why & How of 3D and AR in Digital CommercePushON Ltd
Vladimir Mulhem has over 20 years of experience in commercialising cutting edge creative technology across construction, marketing and retail.
Previously the founder and Tech and Innovation Director of Creative Content Works working with the likes of Next, John Lewis and JD Sport, he now helps retailers, brands and agencies solve challenges of applying the emerging technologies 3D, AR, VR and Gen AI to real-world problems.
In this webinar, Vladimir will be covering the following topics:
Applications of 3D and AR in Digital Commerce,
Benefits of 3D and AR,
Tools to create, manage and publish 3D and AR in Digital Commerce.
How to Use AI to Write a High-Quality Article that Ranksminatamang0021
In the world of content creation, many AI bloggers have drifted away from their original vision, resulting in low-quality articles that search engines overlook. Don't let that happen to you! Join us to discover how to leverage AI tools effectively to craft high-quality content that not only captures your audience's attention but also ranks well on search engines.
Disclaimer: Some of the prompts mentioned here are the examples of Matt Diggity. Please use it as reference and make your own custom prompts.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.\
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
Everyone knows the power of stories, but when asked to come up with them, we struggle. Either we second guess ourselves as to the story's relevance, or we just come up blank and can't think of any. Unlocking Everyday Narratives: The Power of Storytelling in Marketing will teach you how to recognize stories in the moment and to recall forgotten moments that your audience needs to hear.
Key Takeaways:
Understand Why Personal Stories Connect Better
How To Remember Forgotten Stories
How To Use Customer Experiences As Stories For Your Brand
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
Digital marketing is the art and science of promoting products or services using digital channels to reach and engage with potential customers. It encompasses a wide range of online tactics and strategies aimed at increasing brand visibility, driving website traffic, generating leads, and ultimately, converting those leads into customers.
https://nidmindia.com/
1. Why a mobile retail strategy?
Customer engagement in-store
A N D R E A P U E R A R I @pueand
2. Mobile: the Relationship Personal Media
“As the consumer attention shifts to the screens held in the hand, logic therefore
dictates that advertisers also spend their efforts where their consumers are: the
mobile channel.
how can marketers keep up and win new customers, keep existing ones loyal and
increase engagement and grow commitment to the brand? The answer, not
surprisingly, is being where the customer is. The mobile.
In a multi-channel world where consumers carry their phones with them every
moment of their waking lives, there exists a tremendous opportunity for brands to
engage in a dialogue with their consumers in a way that is personal, relevant and
most importantly valuable”.
Mobile: The Relationship Channel (version 4.4) - MMA
A N D R E A P U E R A R I @pueand
3. Is Mobile Direct?
• Mobile can be used as a mass media
but
– What can be more personal?
– What can be more direct?
• What a great opportunity to deliver
relevant information when and where a
customer or prospect wants it
– It’s always there
– Its closer then your wallet
A N D R E A P U E R A R I @pueand
4. Mobile Marketing
• People have a highly personal
relationship with their devices
• Can move seamlessly between on-line
and off-line worlds
• Device is always on and always close
• Available at the precide moment of
consumer impulse
• Customers decide how and when to
interact
A N D R E A P U E R A R I @pueand
7. Why a mobile retail strategy ?
• Drive traffic to your stores locations through mobile discovery
• Use mobile coupons to drive repeat visits
• Increase cart size and revenue per visit
• Continue to engage your customers and keep your brand top
of mind after the store visit
• Use mobile coupons, loyalty rewards to drive customer
retention
• Identify and nurture brand evangelists through mobile social
media
Source: http://www.funmobility.com
A N D R E A P U E R A R I @pueand
8. Why a mobile strategy is an omnichannel strategy ?
Agenda
Start with the customer benefit
Social media
• Ratings and reviews
• On-site search terms
• Popular site and email content
• Those closest to the customer – sales and customer service.
Reward cross-promotion.
• Get input from channel experts on how best to convey the
customer value proposition via their medium.
• Require cooperation and reward synergy [ a Twitter chat
promoted via SMS, a Facebook tab for email opt-in, a home page
feature on an app update ]
Connect the dots. Consider the customer data that can be gathered via each channel and
aggregated to build a cross-channel profile.
Eliminate friction allow customers to find you and interact
with you on any channel..
Source: www.mobilecommercedaily.com/why-a-mobile-strategy-is-an-omnichannel-strategy
A N D R E A P U E R A R I @pueand
9. Trends for 2014
Trend #1: Reinventing the Loyalty Program: Opt-in in:mobile applications allow you to provide a unique
and customized customer experience based off of your loyal
customers’ purchase behavior and history.
Trend #2: Revitalizing the Brick-andMortar Store
the industry’s most innovate brands and retailers who offer
unique in-store experiences, combined with omnichannel
capabilities, will succeed.
Revitalize the brick-and-mortar store by creating actionable
mobile campaigns that promote in-store customer
engagement by sending personalized and exciting 1:1
consumer messages announcing new products or promotions.
Leveraging the contextual relevance of the mobile device will
allow you to reach your most valuable customers with highly
targeted content and campaigns at multiple touch points
throughout their day.
Trend #3: Revisiting Mobile Analytics
Shopper data can then be used to analyze the actual impact of
your campaigns on your customer’s path to purchase. Mobile
analytics provide a comprehensive view into tracking shopping
behavior and trends that will eventually be used guide the
direction and success of your future mobile marketing efforts.
Source: http://www.themobileretailblog.com/featured/3-mobile-marketing-trends-toemerge-in-2014/?utm_medium=referral&utm_source=pulsenews
A N D R E A P U E R A R I @pueand
11. How mobile changed bricks-and-mortar shopping
Agenda
If anything, mobile’s immersion in our everyday lives actually provides retailers a
valuable opportunity to embrace mobile as an asset and use it to foster the biggest
advantage a bricks-and-mortar store has to offer: personalized, superior-level customer
service.
These retailers can also use mobile to their advantage.
Here are three ways are bringing success to bricks-and-mortar locations:
http://www.mobilecommercedaily.com/how-mobile-changed-bricks-and-mortar-shopping-–-for-better-or-worse
A N D R E A P U E R A R I @pueand
12. How mobile changed bricks-and-mortar shopping
1) Social retailing. Some stores have found ways to make
in-store shopping a more social experience and connect it
to a consumer’s digital world.
2) In-store pickup. One way to provide efficiency and utility to
a consumer’s life is by allowing her to make purchases online
while at the office or pick-up in store.
3) Just-in-time advertising. Once a customer
enters the store, whether to showroom or shop,
mobile gives retailers a way to keep her there.
A N D R E A P U E R A R I @pueand
13. Brick and Mortar Retailers:
key drivers to leverage
in-store retention
A N D R E A P U E R A R I @pueand
14. Agenda
Mobile Influences and Disrupts Shopping Behaviour
Mobile is rapidly changing the
customer’s traditional purchase
journey and massively
disrupting our shopping
patterns.
Consumers in pursuit of value
are being driven to research
and browse the best possible
offer at the very beginning of
their purchase journey.
M.A.R.C and Google Shopper Council research.
A N D R E A P U E R A R I @pueand
16. Drive purchases with personalized mobile messaging.
Augment your data with mobile behavioral data to deliver true one-toone marketing
Leverage the data you are collecting to drive
engagement with your customers through
personalized mobile experiences
http://www.vibes.com/mobileconsumer2013-CMO
A N D R E A P U E R A R I @pueand
19. Mobile location data – brands and consumers
“Most consumers (80%) would
share their mobile location data
with brands in return for receiving
useful SMS or push
messages”.
About the research: The report was based
on data from a survey of 1,572 mobile
users over the age of 18 who had
downloaded an app in the past 12 months
in the following countries: the US, the UK,
Australia, New Zealand, France, Germany,
Spain, and Italy. The survey was
conducted between July 16, 2013 and July
24, 2013.
A N D R E A P U E R A R I @pueand
20. The importance of Location Based Services
By capturing a consumers location, based on
their device, you can map your content and/or ad
targeting strategies to that location
Location-based content leads to delivery of
more relevant content which drives more
engagement and more revenue:
• Content based on weather at a location
• Content based on weather at a location within X
distance of consumer
• Content based on previous engagement/user
history
• Content based on time of day
• Content based on device type
Source: http://www.netbiscuits.com
A N D R E A P U E R A R I @pueand
22. Walmart
Agendaattests to mobile’s in-store power for holiday shoppers
Overall, the traffic from mobile
devices to Walmart.com
between Thanksgiving and
Cyber Monday was more than
50 percent of total traffic, up
from approximately 40 percent
last year.
1) Mobile is also a key driver of new customers to Walmart.com so
far this year, with the number of customers making their first
purchase ever on the site and doing so from a mobile device tripling
over last year.
2) Another key mobile learning from Thanksgiving this year is the
importance of mobile applications to the shopping experience.
Walmart reports that traffic specifically from its iPhone, iPad and Android
mobile apps more than doubled during the same five-day Thanksgiving
holiday weekend period this year compared to last year.
Source: http://www.mobilecommercedaily.com
A N D R E A P U E R A R I @pueand
23. Walmart attests to mobile’s in-store power for holiday shoppers
3) Crosselling opportunities
Walmart’s app has an in-store mode
enabling users to learn the price on any item
using a built-in scanner, see a store’s local
circular, rollbacks and newest items as well as
find out about store events.
For Walmart, the data is stacking up to suggest
that in-store shoppers are using mobile to shop
online to find items related to their in-store
purchases.
Source: http://www.mobilecommercedaily.com
A N D R E A P U E R A R I @pueand
24. Macy’s, shopkick for personalized shopping
Agenda
In-store experience
Consumers can download the shopkick application for
free
shopkick users can opt-in to receive personalized locationbased deals within the Macy’s stores.
When they enter one of the Macy’s flagship stores, they will
be asked to opt-in to receive special notifications of deals.
Then they will be able to get location-specific deals,
discounts, recommendations and rewards without even
opening the app.
Source: http://www.mobilecommercedaily.com
A N D R E A P U E R A R I @pueand
25. Macy’s, shopkick up the ante for personalized shopping
Macy’s will be able to track where a
consumer is within the store to push
relevant offers.
“It enhances the shopping experience by
giving shoppers that ‘surprise and
delight’ while in-store,
Source: http://www.mobilecommercedaily.com
A N D R E A P U E R A R I @pueand
26. Target tightens focus on mobile as in-store shopping tool
Agenda
“Target is giving its mobile applications a significant boost
with location-based features”
“In-store engagement
Target’s app revamp includes a new Weekly Ad section
that uses location to serve consumers a weekly ad for a
particular nearby store.
When consumers open the app, a full-page takeover
acknowledges that a shopper is nearby to Target, and the
weekly deals section on the left-hand menu shows the
weekly ad at the local Target store.The ad is broken into
product categories where consumers can view groups of
deals”.
Source: http://www.mobilecommercedaily.com
A N D R E A P U E R A R I @pueand
27. Staples: Mobile comes in-store
“Location-based in-application coupons not only help
the retailer hit higher levels of mobile commerce, but
are also one of the few ways that the company can
track the in-store to online sales impact”.
”Staples launched an in-store mode within its mobile app a year and a
half ago: if a consumer is within a geofenced area around a Staples, they can
get a coupon.
The goal was to incentivize users into a more valuable app experience. Once
the consumer receives the coupon, the app switches into a different mode
that includes shopping lists.
When it comes to mobile metrics that Staples is looking at, mobile Web
metrics are more about acquisition and app metrics are focused on
engagement”.
http://youtu.be/dRzUSaoXq-8
Source: http://www.mobilecommercedaily.com
A N D R E A P U E R A R I @pueand
28. H&M fires up in-store experience to bolster SMS, email databases
“taking advantage of the increase in foot
traffic during the holidays by placing mobile
calls-to-action on print collateral”
H&M’s tactic to use SMS to simultaneously
collect an email and mobile opt-in is not
only clever and efficient, but actually hits
on eight of the top 10 attributes of a
successful SMS campaign,”
H&M is passing out big pieces of marketing collateral in-store that encourage
consumers to sign up for the retailer’s email newsletters via SMS.
Source: http://www.mobilecommercedaily.com
A N D R E A P U E R A R I @pueand
29. H&M fires up in-store experience to bolster SMS, email databases
Agenda
When consumers text in the keyword to the
short code, thxey are sent a bounce-back
message that encourages consumers to reply
back with their email address. This opts
consumers into H&M’s email and SMS program.
Opted-in consumers will also receive up to four
messages per month.
Then consumers are sent an SMS message that
can be shown to a store employee to receive a
ten percent coupon off of a purchase.
The coupon is time-sensitive and is only good
for the day that consumers sign-up. After the
email address is confirmed, consumers are then
sent a coupon for 20 percent off.
Source: http://www.mobilecommercedaily.com
A N D R E A P U E R A R I @pueand
30. H&M fires up in-store experience to bolster SMS, email databases
Agenda
SMS remains to be the channel with the
widest reach, which can be used effectively
in reaching consumers with time-specific
promotions and messages.
A N D R E A P U E R A R I @pueand
31. Sources
Agenda
Mobile: The Relationship Channel (version 4.4) – http://www.mmaglobal.com
http://www.mmaglobal.com
http://www.funmobility.com
M.A.R.C and Google Shopper Council research
Shor.org
http://www.netbiscuits.com
.
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