What’s Next For
 E-mail, Mobile
and Social Media

      Columbus AMA Interactive SIG


              Bryan Huber
 Associate Director Of Web Strategy at Thirty-One
Reassurance:
‣ Designed
         and built my first
corporate website in 1996
‣ Founded    an interactive firm
in 2003
‣ Associate
          Director of Web
Strategy at Thirty-One
The   State
 of Marketing
Marketing Then




1991
  • Direct Mail
  • Telephone

  • TV

  • Radio

  • Print

  • Display
Marketing Now




• Email
         2011
• Mobile Email

• SMS+MMS
                 • Print
                 • Display

                 • Website
                                    • Online Video
                                    • Affiliate Marketing

                                    • Webinars
                                                           • Behavioral
                                                           • Retargeting

                                                           • Daily Deals

• IM             • Search (SEO)     • Blogs                • Location based

• Direct Mail    • Paid Search      • RSS                  • Widgets

• Telephone      • Online Display   • Podcasts             • QR Codes

• TV             • Landing Pages    • Wikis                • Augmented

• Radio          • Microsites       • Social Marketing       Reality
                                                   — From Jeff Rohrs, Exact Target
Quick ‘10
Recap
+   +
OFFLINE




SOCIAL


                     WWW

BLOGS




         ANALYTICS
                           SEARCH
                            SEO, SEM,
                              Social
OFFLINE




SOCIAL


                     WWW

BLOGS




         ANALYTICS
                           SEARCH
                            SEO, SEM,
                              Social
Email
‣ Email is still one of the
  primary activities users
  perform on a daily basis
‣ Users receive social
  networking updates via email
‣ Mobile re-energized email
92%
of U.S. adults send
 or receive email
  Source: Pew Research, August 2011
Mobile
‣ 500,000 Android phones
  activated daily
‣ 82% of online U.S. users, 15
  years old+, own a cell phone
‣ Interaction with social channels
  growing dramatically
85%
 of the world’s population
is covered by a commercial
      wireless signal
 Source: GSM Association, United Nations
Social
‣ Facebook is the No. 1 visited
  website in the world with
  800+ million users
‣ 35 hours of video uploaded
  to YouTube per minute
‣ Many are checking social
  networks before traditional media
53%
of adults follow
    a brand
     Source: Nielsen
Playing Well

Together
Email Marketing
    ‣ Gateway to website
    ‣ Permission-based
    ‣ Highly measurable
    ‣ View on a mobile device
    ‣ Integrate social networking
      into your send
Mobile
‣ 30%+ of users are accessing
  social networking sites
  through mobile devices
‣ At least 34% are checking
  email on a daily basis
‣ Users consider text messages
  high priority
Social Networking
   ‣ Users are joining in record
     numbers, over a BILLION
     registered users of the big four
   ‣ 75% of social web users say email
     is the best way to communicate
     with them
   ‣ Mobile interaction is growing
     exponentially
Three
It’s The Magic Number
Email
1.Open Rate
 ‣ Influenced   by the content of
   the email, and expectations
   set in the subject line
2.Personalization
 ‣ Easy   way to increase opens
Mobile
1.Mobile website
 ‣ Create a mobile of your
   website for main devices
2.Email
 ‣ Optimizeemail or newsletters
  for mobile devices
Mobile
3.Social networking
 ‣ Big four are integrated
   into mobile OS
4.Text messages
 ‣ Collect
         mobile numbers
  to market through texts
Social
1. Integrate Into website
 ‣ Create opportunities while
   users on your website
2. Drive email registrations
 ‣ Tweet,Update and include
  ways for users to signup
What’s
 NEXT?
We Are In
    The
Splinternet
Five
Things You Can Do
1. Integrate
 ‣ Emailand social connections are
  easy to implement into channels

2. Test Everything
 ‣ Confirm that your website and
  emails are displaying properly
  on mobile devices
3. Going Mobile
 ‣ Theworld is getting up from
  behind the desktop

4. Integrate Text Messages
 ‣ UseSMS to make it easy for
  users to sign up for emails at
  events, in-store or online
5.Design To Engage
 ‣ Your  website should provide
   multiple opportunities to signup
   to receive emails
 ‣ Integrate and connect through
   social networking
 ‣ Mobile   and tablet optimization
Spooky
  VS.
Creepy
From Jay Baer,
ConvinceAndConvert.com
Q&
Connect With Me




in/bryanhuber   @bryanhuber

What’s Next For E-mail, Mobile and Social Media (2011)

  • 1.
    What’s Next For E-mail, Mobile and Social Media Columbus AMA Interactive SIG Bryan Huber Associate Director Of Web Strategy at Thirty-One
  • 2.
    Reassurance: ‣ Designed and built my first corporate website in 1996 ‣ Founded an interactive firm in 2003 ‣ Associate Director of Web Strategy at Thirty-One
  • 3.
    The State of Marketing
  • 4.
    Marketing Then 1991 • Direct Mail • Telephone • TV • Radio • Print • Display
  • 5.
    Marketing Now • Email 2011 • Mobile Email • SMS+MMS • Print • Display • Website • Online Video • Affiliate Marketing • Webinars • Behavioral • Retargeting • Daily Deals • IM • Search (SEO) • Blogs • Location based • Direct Mail • Paid Search • RSS • Widgets • Telephone • Online Display • Podcasts • QR Codes • TV • Landing Pages • Wikis • Augmented • Radio • Microsites • Social Marketing Reality — From Jeff Rohrs, Exact Target
  • 6.
  • 7.
    + +
  • 8.
    OFFLINE SOCIAL WWW BLOGS ANALYTICS SEARCH SEO, SEM, Social
  • 9.
    OFFLINE SOCIAL WWW BLOGS ANALYTICS SEARCH SEO, SEM, Social
  • 10.
    Email ‣ Email isstill one of the primary activities users perform on a daily basis ‣ Users receive social networking updates via email ‣ Mobile re-energized email
  • 11.
    92% of U.S. adultssend or receive email Source: Pew Research, August 2011
  • 12.
    Mobile ‣ 500,000 Androidphones activated daily ‣ 82% of online U.S. users, 15 years old+, own a cell phone ‣ Interaction with social channels growing dramatically
  • 13.
    85% of theworld’s population is covered by a commercial wireless signal Source: GSM Association, United Nations
  • 14.
    Social ‣ Facebook isthe No. 1 visited website in the world with 800+ million users ‣ 35 hours of video uploaded to YouTube per minute ‣ Many are checking social networks before traditional media
  • 15.
    53% of adults follow a brand Source: Nielsen
  • 16.
  • 17.
    Email Marketing ‣ Gateway to website ‣ Permission-based ‣ Highly measurable ‣ View on a mobile device ‣ Integrate social networking into your send
  • 18.
    Mobile ‣ 30%+ ofusers are accessing social networking sites through mobile devices ‣ At least 34% are checking email on a daily basis ‣ Users consider text messages high priority
  • 19.
    Social Networking ‣ Users are joining in record numbers, over a BILLION registered users of the big four ‣ 75% of social web users say email is the best way to communicate with them ‣ Mobile interaction is growing exponentially
  • 20.
  • 21.
    Email 1.Open Rate ‣Influenced by the content of the email, and expectations set in the subject line 2.Personalization ‣ Easy way to increase opens
  • 22.
    Mobile 1.Mobile website ‣Create a mobile of your website for main devices 2.Email ‣ Optimizeemail or newsletters for mobile devices
  • 23.
    Mobile 3.Social networking ‣Big four are integrated into mobile OS 4.Text messages ‣ Collect mobile numbers to market through texts
  • 24.
    Social 1. Integrate Intowebsite ‣ Create opportunities while users on your website 2. Drive email registrations ‣ Tweet,Update and include ways for users to signup
  • 25.
  • 36.
    We Are In The Splinternet
  • 37.
  • 38.
    1. Integrate ‣Emailand social connections are easy to implement into channels 2. Test Everything ‣ Confirm that your website and emails are displaying properly on mobile devices
  • 39.
    3. Going Mobile ‣ Theworld is getting up from behind the desktop 4. Integrate Text Messages ‣ UseSMS to make it easy for users to sign up for emails at events, in-store or online
  • 40.
    5.Design To Engage ‣ Your website should provide multiple opportunities to signup to receive emails ‣ Integrate and connect through social networking ‣ Mobile and tablet optimization
  • 41.
  • 43.
  • 44.
  • 45.