1) The document summarizes the agenda for the 1st Annual Cameroon CX Summit on customer experience (CX) in Africa. It discusses the current state of CX in Africa and barriers to improving CX. 2) A key barrier to better CX in Africa is people-related issues like a lack of empathy, politeness, and genuine care for customers. Changing organizational culture to prioritize CX and empowering frontline employees is important. 3) The document calls for stubbornly working to develop a vision of CX that suits African consumer needs, society and culture, and economic future rather than just seeing it as a novelty. It urges participants to join the CX movement in Cameroon.