Skills for the customer centered economy, st. louis oct 15 2014Blair Forlaw
Trends and challenges facing business and talent in the Age of the Customer. Background for panel discussion with HR leaders from five customer-centric firms. St. Louis Oct 15.
Transforming Agri Business to DigiAGRI BusinessShakir Ali
Transforming Agri Business to DigiAGRI Business Planning And Promotions Of Agri And Food Enterprises (PAFE) International Program Ministry Of External Affairs; Govt Of India Under ITEC @ Ni-MSME Hyderabad
Resonate's Chief Revenue Officer, Jason Schneider, and Michael Horn, Chief Data Officer from Huge presented at Adweek's Brandweek Challenger Brand event on Wednesday, February 6th. If you missed it, check out the slides to learn about the 3 Keys to Thriving in a Challenger Market. They discussed data-driven stories of building brand love with deep consumer insights, featuring the Zelle success story.
Skills for the customer centered economy, st. louis oct 15 2014Blair Forlaw
Trends and challenges facing business and talent in the Age of the Customer. Background for panel discussion with HR leaders from five customer-centric firms. St. Louis Oct 15.
Transforming Agri Business to DigiAGRI BusinessShakir Ali
Transforming Agri Business to DigiAGRI Business Planning And Promotions Of Agri And Food Enterprises (PAFE) International Program Ministry Of External Affairs; Govt Of India Under ITEC @ Ni-MSME Hyderabad
Resonate's Chief Revenue Officer, Jason Schneider, and Michael Horn, Chief Data Officer from Huge presented at Adweek's Brandweek Challenger Brand event on Wednesday, February 6th. If you missed it, check out the slides to learn about the 3 Keys to Thriving in a Challenger Market. They discussed data-driven stories of building brand love with deep consumer insights, featuring the Zelle success story.
The Proforma WOW Personal Concierge cards are an innovative promotional tool that allow businesses to repeatedly reinforce their BRAND while providing recipients with a much desired service! View the Presentation...then CONTACT ME for a free domonstration!!
How to Grow Your Auto Body and Repair Business in a Consolidating Market PlaceasTech
On September 7, 2014 Mitchell International sponsored my presentation How to Grow Your Auto Body and Repair Business in a Consolidating Market Place, to the Missouri AASP association.
This presentation focuses on how auto body and repair shops can use web, social and mobile based sales, marketing and customer service tools, technologies and techniques to capture, service and retain more customers, revenue and profit.
An innovative platform for studying shopper behavior by leveraging existing assets!. Ideotics combines cutting edge technology with corporate social responsibility to deliver unprecedented value!
How to Grow Your Auto Body Business and Dominate Your Local Market in a Conso...asTech
How to Grow Your Auto Body Business and Dominate Your Local Market in a Consolidating Industry was presented to several auto body shops in Springfield, MA on October 2, 2014. A special thank you to Sherwin Williams for sponsoring this event.
Profil Yayasan BPL (BPL Foundation)
BPL Foundation merupakan yayasan yang bergerak di bidang sosial dan penyadaran hukum. info lebih detail silahkan kunjungi www.yayasanbpl.org
Dalam menjalankan bisnisnya, pengusaha harus melek hukum. Salah satunya dalam emmahami kontrak bisnis. Perhatikan hal-hal apa saja yang harus dipahami dan menjadi titik kritis dalam menjalankan kontrak. Presentasi ini memberikan panduan kepada pengusaha agar lebih mudah memahami kontrak bisnis.
Peer review is the most widely accepted model for setting a threshold of published scholarly material. With the move to digital publishing, it has come under attack with suggestions that it is 'broken', overloading reviewers and possibly no longer fit for purpose. This presentation discusses the challenges for peer review and some emerging new models. Ultimately, we may need to take a step back to ask what peer review is for and how these aims can best be achieved. Video available at https://www.youtube.com/watch?v=7YMla0Uc5ZE&x-yt-ts=1422327029&x-yt-cl=84838260
Council on Botanical and Horticultural Libraries 2016 PresentationMariah Lewis
This presentation was first given at the 48th Annual Meeting of the Council on Botanical and Horticultural Libraries in Cleveland, Ohio by Mariah Lewis and Patrick Randall.
The Expanding Access to Biodiversity Literature project is thanks to the generosity of one of the IMLS Leadership Grant. The project is dedicated to getting more content into the Biodiversity Heritage Library and will significantly increase online access to biodiversity material by positioning BHL as an on-ramp for biodiversity content providers that would like to contribute to the national digital library infrastructure through the Digital Public Library of America (DPLA). The grant proposes to address challenges facing content providers—including insufficient amounts of content, indexing of scientific names, and metadata creation—and make necessary digital infrastructure enhancements by creating an innovative model for open access to data and to support collaboration among these institutions. If you are interested in gaining more information about the project please let us know.
Penanganan terhadap fraud internal rumah sakitBimo Prasetio
Direksi Rumah Sakit perlu mempertimbangkan beberapa hal sebelum menentukan langkah hukum yang tepat. Faktor yang harus diperhatikan adalah bagaimana agar langkah hukum yang ditempuh tidak menimbulkan dampak yang meluas atau permasalahan baru.
Bagaimana mengetahui izin usaha untuk bisnisBimo Prasetio
Seringkali permasalahan hukum yang timbul dikarenakan ketidaktahuan pebisnis akan izin usaha yang harus dimilikinya dalam menjalankan kegiatan usahanya. Presentasi ini memberikan tips dan cara untuk mengetahui izin usaha anda agar terhindar dari permasalahan hukum.
Dalam perkara litigasi, cermat terhadap aspek materiil saja tidak cukup. Justru sebelum masuk substansi pokok perkara, perhatikan dengan jeli aspek formil dalam gugatan. Keberhasilan dalam aspek formil tentu akan membangun kepercayaan klien kepada advokatnya. saat ada perkara baru, klien akan mempercayakan kembali penanganan perkara nya.
The Proforma WOW Personal Concierge cards are an innovative promotional tool that allow businesses to repeatedly reinforce their BRAND while providing recipients with a much desired service! View the Presentation...then CONTACT ME for a free domonstration!!
How to Grow Your Auto Body and Repair Business in a Consolidating Market PlaceasTech
On September 7, 2014 Mitchell International sponsored my presentation How to Grow Your Auto Body and Repair Business in a Consolidating Market Place, to the Missouri AASP association.
This presentation focuses on how auto body and repair shops can use web, social and mobile based sales, marketing and customer service tools, technologies and techniques to capture, service and retain more customers, revenue and profit.
An innovative platform for studying shopper behavior by leveraging existing assets!. Ideotics combines cutting edge technology with corporate social responsibility to deliver unprecedented value!
How to Grow Your Auto Body Business and Dominate Your Local Market in a Conso...asTech
How to Grow Your Auto Body Business and Dominate Your Local Market in a Consolidating Industry was presented to several auto body shops in Springfield, MA on October 2, 2014. A special thank you to Sherwin Williams for sponsoring this event.
Profil Yayasan BPL (BPL Foundation)
BPL Foundation merupakan yayasan yang bergerak di bidang sosial dan penyadaran hukum. info lebih detail silahkan kunjungi www.yayasanbpl.org
Dalam menjalankan bisnisnya, pengusaha harus melek hukum. Salah satunya dalam emmahami kontrak bisnis. Perhatikan hal-hal apa saja yang harus dipahami dan menjadi titik kritis dalam menjalankan kontrak. Presentasi ini memberikan panduan kepada pengusaha agar lebih mudah memahami kontrak bisnis.
Peer review is the most widely accepted model for setting a threshold of published scholarly material. With the move to digital publishing, it has come under attack with suggestions that it is 'broken', overloading reviewers and possibly no longer fit for purpose. This presentation discusses the challenges for peer review and some emerging new models. Ultimately, we may need to take a step back to ask what peer review is for and how these aims can best be achieved. Video available at https://www.youtube.com/watch?v=7YMla0Uc5ZE&x-yt-ts=1422327029&x-yt-cl=84838260
Council on Botanical and Horticultural Libraries 2016 PresentationMariah Lewis
This presentation was first given at the 48th Annual Meeting of the Council on Botanical and Horticultural Libraries in Cleveland, Ohio by Mariah Lewis and Patrick Randall.
The Expanding Access to Biodiversity Literature project is thanks to the generosity of one of the IMLS Leadership Grant. The project is dedicated to getting more content into the Biodiversity Heritage Library and will significantly increase online access to biodiversity material by positioning BHL as an on-ramp for biodiversity content providers that would like to contribute to the national digital library infrastructure through the Digital Public Library of America (DPLA). The grant proposes to address challenges facing content providers—including insufficient amounts of content, indexing of scientific names, and metadata creation—and make necessary digital infrastructure enhancements by creating an innovative model for open access to data and to support collaboration among these institutions. If you are interested in gaining more information about the project please let us know.
Penanganan terhadap fraud internal rumah sakitBimo Prasetio
Direksi Rumah Sakit perlu mempertimbangkan beberapa hal sebelum menentukan langkah hukum yang tepat. Faktor yang harus diperhatikan adalah bagaimana agar langkah hukum yang ditempuh tidak menimbulkan dampak yang meluas atau permasalahan baru.
Bagaimana mengetahui izin usaha untuk bisnisBimo Prasetio
Seringkali permasalahan hukum yang timbul dikarenakan ketidaktahuan pebisnis akan izin usaha yang harus dimilikinya dalam menjalankan kegiatan usahanya. Presentasi ini memberikan tips dan cara untuk mengetahui izin usaha anda agar terhindar dari permasalahan hukum.
Dalam perkara litigasi, cermat terhadap aspek materiil saja tidak cukup. Justru sebelum masuk substansi pokok perkara, perhatikan dengan jeli aspek formil dalam gugatan. Keberhasilan dalam aspek formil tentu akan membangun kepercayaan klien kepada advokatnya. saat ada perkara baru, klien akan mempercayakan kembali penanganan perkara nya.
5 Key Steps to Drive with Fintech Customer JourneysDouglas Karr
Customer loyalty is waning in the financial industry as consumers are presented with a vast array of alternative offerings both on and offline. Careful research and design of customer journeys is having a positive impact on organizations to win, keep, and increase the value of prospects and customers. This is a webinar that I did on behalf of Salesforce.
Building Loyalty and Trust Through Continous EngagementYourCareUniverse
In the contemporary healthcare market, consumers are constantly evaluating their purchase decisions. The key to thriving in the age of increased competition and consolidation is to cultivate consumer loyalty by offering value over an extended period of time. This session will explore ways hospitals can drive engagement with their community by providing robust content and health and wellness tools to increase brand affinity.
This is work I did as account supervisor and strategist on Dime bank during my time at Concept Farm. All information presented is strictly confidential and should not be share, saved, or printed by any third parties.
The Longevity Gap with Hilary Corna - Scaling Up Petra and Impact Digital Sal...Hilary Corna
The world is changing. Your customer is changing. In this session, we'll outline exactly what those trends are and how you can evolve with them to drive your business forward. This one hidden strategic advantage will build the ease and meaning in your business that you have been searching for.
Personalize Your Marketing - Your Customers and CFO Will Thank YouInsight Summit Series
Presentation by Amrit Kirpalani from Nectar Online Media & Matt Koppelman from Riddell at the Insight Summit Series: 2014 Digital Advertising + Marketing Summit
How to find employees in Romania and What motivates them?Ana Ber
Pendl Piswanger (P&P) Romania is affiliated to InterSearch, a worldwide executive search firm with more than 100 offices in 50 countries and to SeniorManagementWorldwide, leading interim management provider with global presence as well.
For more information please visit our websites at www.ppromania.ro or www.ro.intersearch.org
With a presence of 40 years in CEE and 25 years in Romania we are totally committed to our clients who gain competitive advantage by hiring great people. To maintain our competitive advantage, we operate across all major industry sectors, learn, diversify permanently and avoid specialization by limiting our client portfolio in a particular industry.
Jim Ouimet: Presentation to the Worksite Benefits Mania Conference in Las Veg...Afinium Hendrickx
Customer Centric, Data-Driven Enrollment. Creating a unique customer journey by, engaging your customers one-to-one to get to know them in the right way, and relate to them in the right way, to generate the right results. Understand their unique needs, wants and behavioral tendencies, and streamline, personalize, and improve the customer experience.
Presentation to the Worksite Benefits Mania Conference in Las Vegas 29-30 Jul...AfiniumLtd
Customer Centric, Data-Driven Enrollment. Creating a unique customer journey by, engaging your customers one-to-one to get to know them in the right way, and relate to them in the right way, to generate the right results. Understand their unique needs, wants and behavioral tendencies, and streamline, personalize, and improve the customer experience.
Coming Full-Circle: The Store As The Center Of The Omnichannel Shopping JourneyG3 Communications
A brand can travel with a shopper wherever she roams, from the couch to the car and into the mall. But it is the store that remains the most important part of her shopping journey. Today's smart retailers are embracing that journey by re-imaging their stores as a physical expression of their brand and the center of the omnichannel shopping journey by providing solutions and services that delight shoppers from the minute they enter the store through checkout and beyond.
This optimum experience can be facilitated through key strategies and solutions, around assisted selling in the store, omnichannel fulfillment and social monitoring following the transaction, encouraging the customer to visit the store more and more.
The experience may look something like this: Karen sees a special online and sets up an appointment to go to the store. At the store she is greeted by her personal shopper, who shows Karen the blouse she has chosen, but also presents accessories and shoes. Karen is delighted with the personalized service and easy shopping experience. The purchase, including upsell, is completed on the spot with mobile point of sales capabilities. But that's not the end of the story. After the sale, Karen receives special offers from the store, for herself and friends. They all return for more shopping…and live happily ever after.
Presented by DeSantis Breindel and the authors of Woo, Wow, and Win, the award-winning book on service design.
A great B2B brand can woo clients, but only a great experience can wow them. And experience doesn’t happen by accident. Using service design, you can deliver experiences that maximize the value of your brand, accelerate growth, and win both repeat business and new clients. Watch this webinar to learn how to build the wow into every interaction with your clients.
Netwealth educational webinar - Lessons from Silicon Valley and what it means...netwealthInvest
During our December 2016 webinar, Santi Burridge from Implemented Portfolios shared key takeouts from a recent study tour in Silicon Valley and what it means for Australian financial advisers.
how can i use my minded pi coins I need some funds.DOT TECH
If you are interested in selling your pi coins, i have a verified pi merchant, who buys pi coins and resell them to exchanges looking forward to hold till mainnet launch.
Because the core team has announced that pi network will not be doing any pre-sale. The only way exchanges like huobi, bitmart and hotbit can get pi is by buying from miners.
Now a merchant stands in between these exchanges and the miners. As a link to make transactions smooth. Because right now in the enclosed mainnet you can't sell pi coins your self. You need the help of a merchant,
i will leave the telegram contact of my personal pi merchant below. 👇 I and my friends has traded more than 3000pi coins with him successfully.
@Pi_vendor_247
how to sell pi coins at high rate quickly.DOT TECH
Where can I sell my pi coins at a high rate.
Pi is not launched yet on any exchange. But one can easily sell his or her pi coins to investors who want to hold pi till mainnet launch.
This means crypto whales want to hold pi. And you can get a good rate for selling pi to them. I will leave the telegram contact of my personal pi vendor below.
A vendor is someone who buys from a miner and resell it to a holder or crypto whale.
Here is the telegram contact of my vendor:
@Pi_vendor_247
how to swap pi coins to foreign currency withdrawable.DOT TECH
As of my last update, Pi is still in the testing phase and is not tradable on any exchanges.
However, Pi Network has announced plans to launch its Testnet and Mainnet in the future, which may include listing Pi on exchanges.
The current method for selling pi coins involves exchanging them with a pi vendor who purchases pi coins for investment reasons.
If you want to sell your pi coins, reach out to a pi vendor and sell them to anyone looking to sell pi coins from any country around the globe.
Below is the contact information for my personal pi vendor.
Telegram: @Pi_vendor_247
how to sell pi coins effectively (from 50 - 100k pi)DOT TECH
Anywhere in the world, including Africa, America, and Europe, you can sell Pi Network Coins online and receive cash through online payment options.
Pi has not yet been launched on any exchange because we are currently using the confined Mainnet. The planned launch date for Pi is June 28, 2026.
Reselling to investors who want to hold until the mainnet launch in 2026 is currently the sole way to sell.
Consequently, right now. All you need to do is select the right pi network provider.
Who is a pi merchant?
An individual who buys coins from miners on the pi network and resells them to investors hoping to hang onto them until the mainnet is launched is known as a pi merchant.
debuts.
I'll provide you the Telegram username
@Pi_vendor_247
how to sell pi coins in South Korea profitably.DOT TECH
Yes. You can sell your pi network coins in South Korea or any other country, by finding a verified pi merchant
What is a verified pi merchant?
Since pi network is not launched yet on any exchange, the only way you can sell pi coins is by selling to a verified pi merchant, and this is because pi network is not launched yet on any exchange and no pre-sale or ico offerings Is done on pi.
Since there is no pre-sale, the only way exchanges can get pi is by buying from miners. So a pi merchant facilitates these transactions by acting as a bridge for both transactions.
How can i find a pi vendor/merchant?
Well for those who haven't traded with a pi merchant or who don't already have one. I will leave the telegram id of my personal pi merchant who i trade pi with.
Tele gram: @Pi_vendor_247
#pi #sell #nigeria #pinetwork #picoins #sellpi #Nigerian #tradepi #pinetworkcoins #sellmypi
how can I sell pi coins after successfully completing KYCDOT TECH
Pi coins is not launched yet in any exchange 💱 this means it's not swappable, the current pi displaying on coin market cap is the iou version of pi. And you can learn all about that on my previous post.
RIGHT NOW THE ONLY WAY you can sell pi coins is through verified pi merchants. A pi merchant is someone who buys pi coins and resell them to exchanges and crypto whales. Looking forward to hold massive quantities of pi coins before the mainnet launch.
This is because pi network is not doing any pre-sale or ico offerings, the only way to get my coins is from buying from miners. So a merchant facilitates the transactions between the miners and these exchanges holding pi.
I and my friends has sold more than 6000 pi coins successfully with this method. I will be happy to share the contact of my personal pi merchant. The one i trade with, if you have your own merchant you can trade with them. For those who are new.
Message: @Pi_vendor_247 on telegram.
I wouldn't advise you selling all percentage of the pi coins. Leave at least a before so its a win win during open mainnet. Have a nice day pioneers ♥️
#kyc #mainnet #picoins #pi #sellpi #piwallet
#pinetwork
The secret way to sell pi coins effortlessly.DOT TECH
Well as we all know pi isn't launched yet. But you can still sell your pi coins effortlessly because some whales in China are interested in holding massive pi coins. And they are willing to pay good money for it. If you are interested in selling I will leave a contact for you. Just telegram this number below. I sold about 3000 pi coins to him and he paid me immediately.
Telegram: @Pi_vendor_247
BYD SWOT Analysis and In-Depth Insights 2024.pptxmikemetalprod
Indepth analysis of the BYD 2024
BYD (Build Your Dreams) is a Chinese automaker and battery manufacturer that has snowballed over the past two decades to become a significant player in electric vehicles and global clean energy technology.
This SWOT analysis examines BYD's strengths, weaknesses, opportunities, and threats as it competes in the fast-changing automotive and energy storage industries.
Founded in 1995 and headquartered in Shenzhen, BYD started as a battery company before expanding into automobiles in the early 2000s.
Initially manufacturing gasoline-powered vehicles, BYD focused on plug-in hybrid and fully electric vehicles, leveraging its expertise in battery technology.
Today, BYD is the world’s largest electric vehicle manufacturer, delivering over 1.2 million electric cars globally. The company also produces electric buses, trucks, forklifts, and rail transit.
On the energy side, BYD is a major supplier of rechargeable batteries for cell phones, laptops, electric vehicles, and energy storage systems.
where can I find a legit pi merchant onlineDOT TECH
Yes. This is very easy what you need is a recommendation from someone who has successfully traded pi coins before with a merchant.
Who is a pi merchant?
A pi merchant is someone who buys pi network coins and resell them to Investors looking forward to hold thousands of pi coins before the open mainnet.
I will leave the telegram contact of my personal pi merchant to trade with
@Pi_vendor_247
What website can I sell pi coins securely.DOT TECH
Currently there are no website or exchange that allow buying or selling of pi coins..
But you can still easily sell pi coins, by reselling it to exchanges/crypto whales interested in holding thousands of pi coins before the mainnet launch.
Who is a pi merchant?
A pi merchant is someone who buys pi coins from miners and resell to these crypto whales and holders of pi..
This is because pi network is not doing any pre-sale. The only way exchanges can get pi is by buying from miners and pi merchants stands in between the miners and the exchanges.
How can I sell my pi coins?
Selling pi coins is really easy, but first you need to migrate to mainnet wallet before you can do that. I will leave the telegram contact of my personal pi merchant to trade with.
Tele-gram.
@Pi_vendor_247
2. Our Focus Today
• Economy? Customer-Centered Economy?
• Why is this important?
• What challenges do businesses face?
• How are they responding?
• What is most important asset for business?
• Are there opportunities for career-seekers?
• How does the future look?
3. Economy
The network of
businesses and people
that make, distribute,
market, sell, and buy
goods and services in a
local, regional, or
national community.
Adapted, Business Dictionary
4. Economies have changed over time
• The Agrarian Age
Farming, mining, working the land
• The Industrial Age
Factories and the things they made
• The Transportation Age
Highways, roads, distribution systems – coast to coast
• The Information Age
Computer technology everywhere – around the globe
5. Today is the Age of the Customer
Attracting, engaging, retaining customers in a competitive market
6. The Customer-Centered Economy
“To be truly competitive, your company must
become customer obsessed, which means you
need to have deep knowledge of and engagement
with your customers.”
Forrester, a global advisory firm to business
Why?
8. Customer satisfaction impacts biz growth
43% of U.S. CEOs are concerned
that shifts in consumer spending
could threaten growth of their
company PwC
10% increase in customer retention
= 30% increase in company value
Bain and Co.
10. 1. Customers are more diverse than ever
• All ages, from pre-teens to seniors
• Different budgets: high-end to low
• Different lifestyle preferences
• Different cultural, ethnic, international
backgrounds and languages
• Some want ‘green’ products and services
• Some are health and diet conscious
• Some want things right away, others ponder
11. 2. Customers have high expectations
• Four levels of service: basic, expected,
desired, and WOW.
• Customized products and services give
customers what they want, ‘my way.’
• “Participatory commerce” brings customers
into design, product development,
marketing.
12. 3. Social media gives customers power
• Traditional marketing techniques have been
up-ended.
• Smartphone videos and photos put the
message in the hands of customers.
• Twitter, Facebook, Yelp, TripAdvisor,
GooglePlaces, Instagram, company websites
give customers a megaphone.
• 60% consult a customer review forum prior to
making a purchase.
• 70% listen to family or friends.
13. 4. A bad experience can be bad
• Customers can easily shop around.
• Two-thirds of customers surveyed took their
business elsewhere because of poor service.
Accenture
• It costs 5 to 10 times more to acquire a new
customer than to keep an existing one.
Restaurant Business Online
• Customers want to be able to trust. One bad
apple can make it harder on others.
14. How are companies responding?
Nine out of ten are
strengthening their
customer / client
engagement
programs.
PricewaterhouseCoopers
16. Offering customers many shopping choices
• Bricks and mortar stores, hotels, restaurants
• Home delivery – just in time
• Personalized service
• Online advertising, reservations, shopping
More use mobile devices vs desktop, laptop
• Omnichannel experiences
74% of customers use more than one
channel when making a purchase
• Pay with mobile device instead of paper, plastic
27. CEOS say these skills shine in the workplace
from an interview for Forbes
“I look to see if the person behind the counter
looks me in the eye, smiles, and says ‘good
morning’ or ‘good afternoon.’”
“I would say attitude and integrity are the most
important.”
“I think empathy and a drive for excellence.”
28. CEOs say...
“I love people who are just unwilling to stop
until it’s right, whatever it is; they don’t stop
until it’s right.”
“We strive to make our guests feel not just
important, but genuinely welcome.”
In other words, these business leaders want to
make sure that customers are at the center of
what their employees do.
30. In the Ozark Labor Market Region...
• Retail salespersons, wholesale sales,
customer service representatives, and
cashiers are among the top ten occupations
for entry-level work.
• There were 600+ openings for these
occupations in the area in June – July 2014.
31. Are these dead-end jobs?
No, these can be career-launching jobs!
An entry-level customer service representative
may make $20,100 per year. With experience
and time on the job, that customer service rep
may earn $37,400 a year.
The skills needed for entry-level customer
service provide a solid foundation for many
other career fields.
32. How does the
future look?
• Bright
• Hands-on
• Tech-savvy
• Dynamic
• Within our reach