What Grade Does Your Marketing Deserve? American Marketing Association New York Capital Region Chapter Albany, NY – September 9, 2010
Your primary websites… “Traditional” websites still important for strong marketing
5 key points about things online… People are impatient People are impatient People are impatient People are impatient People are impatient Bob Johnson Consulting, LLC
Major reason people go to a website… Complete a task
The Golden Rule… 5 seconds to connect
Most common complaint… Confusing menus and links…
Distance learning students…
Easy to find academic programs… http://www.devry.edu/
Easier to complete key tasks… http://umanitoba.ca/
Easy to complete inquiry forms… DeVry University……………Creighton University
The new “mobile” world… Less room for mistakes Less room for “fashion” content
Track mobile website access…
“Young adults” 18 to 29… Pew Internet and American Life Project Heavy use of “mobile” in many areas… Send/receive text messages… 95% Take a photo.. 93% Access Internet… 65% Send/receive email… 52% Use social networking site… 48% Still low in some areas Purchased a product… 20%
Slightly older adults… 30-49 Also use “mobile” in many areas… Send/receive text messages… 82% Take a photo.. 83% Access Internet… 43% Send/receive email… 37% Use social networking site… 23% Online purchasing is quite low… Purchased a product… 11%
Opening view…
Scan without “finger flicks”…
Read without “finger flicks”…
Mobile world inquiry form… Kettering University
What role for print? Less and less… Accept letter, financial aid letter for now Viewbook photo album as “first response”
“ Right for the web” viewbook… http://www.risd.edu/graduate/
Impact of the iPad-type device?
Peter Drucker in 1995 on the future… Technology, market demands will rule… End of what we know today by 2025
Thank You! Bob Johnson, Ph.D. President Bob Johnson Consulting, LLC Marshall, MI 49068  248.766.6425  [email_address] Customer Carewords Website Research  www.bobjohnsonconsulting.com

What Grade Does Your Marketing Deserve?

  • 1.
    What Grade DoesYour Marketing Deserve? American Marketing Association New York Capital Region Chapter Albany, NY – September 9, 2010
  • 2.
    Your primary websites…“Traditional” websites still important for strong marketing
  • 3.
    5 key pointsabout things online… People are impatient People are impatient People are impatient People are impatient People are impatient Bob Johnson Consulting, LLC
  • 4.
    Major reason peoplego to a website… Complete a task
  • 5.
    The Golden Rule…5 seconds to connect
  • 6.
    Most common complaint…Confusing menus and links…
  • 7.
  • 8.
    Easy to findacademic programs… http://www.devry.edu/
  • 9.
    Easier to completekey tasks… http://umanitoba.ca/
  • 10.
    Easy to completeinquiry forms… DeVry University……………Creighton University
  • 11.
    The new “mobile”world… Less room for mistakes Less room for “fashion” content
  • 12.
  • 13.
    “Young adults” 18to 29… Pew Internet and American Life Project Heavy use of “mobile” in many areas… Send/receive text messages… 95% Take a photo.. 93% Access Internet… 65% Send/receive email… 52% Use social networking site… 48% Still low in some areas Purchased a product… 20%
  • 14.
    Slightly older adults…30-49 Also use “mobile” in many areas… Send/receive text messages… 82% Take a photo.. 83% Access Internet… 43% Send/receive email… 37% Use social networking site… 23% Online purchasing is quite low… Purchased a product… 11%
  • 15.
  • 16.
  • 17.
  • 18.
    Mobile world inquiryform… Kettering University
  • 19.
    What role forprint? Less and less… Accept letter, financial aid letter for now Viewbook photo album as “first response”
  • 20.
    “ Right forthe web” viewbook… http://www.risd.edu/graduate/
  • 21.
    Impact of theiPad-type device?
  • 22.
    Peter Drucker in1995 on the future… Technology, market demands will rule… End of what we know today by 2025
  • 23.
    Thank You! BobJohnson, Ph.D. President Bob Johnson Consulting, LLC Marshall, MI 49068 248.766.6425 [email_address] Customer Carewords Website Research www.bobjohnsonconsulting.com